Went here over the weekend. As soon as we walked in, we were greeted right away, which made the place feel welcoming. It is conveniently located in Terra Nova Plaza, with a large parking lot and plenty of parking near other businesses. I ordered the brown sugar milk tea with boba. The drink flavor was great, but the boba was a letdown. It was already hard and cold when I started drinking, just seconds after I received my order. That took away from what would have been a really solid drink. The decor is nice, but the shop is very small with only about two tables inside. I will definitely give it another try, and I hope the boba is fresh and soft next time read more

I fell in love with R&B tea when I visited one of their old locations in Kearny Mesa. The drink that did it for us was the Oreo stormy. That's all my husband orders now. I recently tried the Thai tea stormy which was also good. I love how you can control and customize the sugar and ice level. We normally get 50% sweetness. The inside of this location is cute and quaint. There's one bench for seating inside, a standing table, a few claw machine games for little ones, and two ordering stations. One self serve kiosk and you can order directly from an employee too. Our drinks always come out fast and you can tell they use great quality tea here. This is definitely our go-to spot for boba in otay ranch. Plus you can enjoy and walk around the mall after while you sip on your drink. Cheers! read more

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DoorDashed a roasted oolong milk tea and a chocolate oreo stormy. They were good but a little on pricey. I was forced to choose a milk that would cost an additional $0.75 when at other places it is no extra cost for whole milk which would be fine for me. Because of that the oolong tea was $9 and the stormy was $9.40. The boba was chewy which was good though. read more

Expensive, mid milk tea with nonexistent customer service. Not surprised there's barely anyone there most of the time.

Today, they ran out of strawberries and watermelon. So, we ordered the Passion Fruit Sparkling Water with Aloe. Yummy! read more

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I am writing this review with a lot of dismay because this is absolutely a ridiculous situation. Over Memorial Day weekend, my wife and I were doing some shopping at the Otay mall, we went into R&B, and only myself got a drink for about $8. This was on Saturday May 24th. By the end of the week I had noticed on my account that they had charged me $57.78. I tried to call several times, they do not answer their phone at all. When I found time in my schedule to go back into the store, I talked to somebody who said they were an assistant manager, and when I told them the situation they said that they had had other problems with the tip amounts being increased, without the customer knowing. She called someone named Miss Ann . She texted a screenshot of the transaction on my statement to her, and I was told that she would reach out by the end of the night. She did not. I went back into the store on Friday, June 6. I was as nice as I could be as the people working there, are obviously not responsible for this, yet they protect "Miss Ann." The guy working there, his name was Noah, called her up again and she answered the phone. He apologized for bothering her and shared that I was back in the store. She knew who I was, and as the call was on Noah's speaker, I heard her say "oh, I know, I know," acting very panicked and she said "don't give him my number don't give him my number." He walked around to the edge of going into the back, and came back and said that she would call me by tonight. Again, she did not. I expect to get this resolved, but this is an incredible waste of time, and obvious error, and the manager here has no desire at the moment to communicated all, and somehow thinks I'm going to go away. I will update here to share what ends up happening. In the meantime, be aware, that they knowingly have a tip button that alters the amount of the tip, and to date have not done anything about it, so check your statements. I hope everyone reading this has a wonderful day , thank you. read more

R&B Tea - Proof of my transaction to buy one drink and I was charged $57.78. - Bubble Tea Near Me - Chula Vista, California

We are back!! Every visit to R&B Tea is a solid experience, and a big part of that is thanks to the awesome customer service from Diego and Kelson. They're always friendly, professional, and super efficient--whether it's a rush or a quiet afternoon, they handle every order with care and a great attitude. As for the drinks? Spot on every time. You can tell they take pride in getting the balance just right--whether it's the sweetness, toppings, or the tea-to-milk ratio. The flavors are consistent, and they're always open to customizing if you have a specific preference. Diego and Kelson really make the whole experience feel personal and high-quality. Highly recommend stopping by when they're working--you'll leave with a great drink and a better day. read more

they crafted my drink until it was perfect and didn't charge me extra for it. The coffee stormy was extra special :) such nice people here :) Thank you! read more

Pretty good boba here. I came with my son and he ordered the strawberry stormy and I had ordered the taro stormy. I wanted less sugar since I try not to consume too much sugar and carbs. I thought it wouldn't be good but 30% less sugar was perfect to me. We both got added boba in our drinks. We used the touch screen to place the order and it came within 5 minutes. Prices are a little more expensive than other places that serve boba around here bit maybe it's because it's at the mall. Straws weren't stocked up when we came so I had to ask a worker for one. I will definitely come back to try other drinks. read more

R&B Tea - Boba run. - Bubble Tea Near Me - Chula Vista, California

Sadly, R&B Tea is not worth the money. My issues are with the consistency of terrible boba. I always got the large house milk tea with boba and cheese foam; the boba is typically hard and the cheese foam barely has flavor. Although, I never had a problem with the flavor of the drink, it's actually my favorite. I try to like it, especially the vibes because it smells nice and is a casual setting. You can easily order by the kiosk or with the cashier. But I would not return for the expected disappointment. read more

I got the Brown Sugar Boba Milk and it was great! It was so creamy and the sweetness was perfect for me. R&B Tea is one of my favorite boba places in San Diego and it's always consistently amazing. The price range is $5-$7 per boba drink depending on what you order and additional toppings. When I walked in the store I was trying not to laugh because there was this weird Halloween music playing. I'm sure it was an inside joke between the employees but it sounded like Casper was coughing up a gospel song super loudly through the speakers, I had no idea what that was. Not a negative comment! Just thought it was so funny. read more

R&B Tea - Brown Sugar Boba Milk - Bubble Tea Near Me - Chula Vista, California

Worker was nice and answered questions. Self order kiosk available. Clean, little shop with one bench for waiting for your order. Drinks were good, we got the Taro Stormy, Wintermelon Green Tea, and Vietnamese Coffee. Vietnamese coffee was not as strong as normally expected from other places. read more

R&B Tea - Taro Stormy, Wintermelon Green Tea, Vietnamese Coffee - Bubble Tea Near Me - Chula Vista, California

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Super refreshing! Nice mall location with some standing space but no seating. Great menu though some items - like Green thai tea - were out of stock. Pricing on the higher side (up to $6 drinks with an additional $1 for boba) but high quality and came out promptly. Service was friendly. Overall good! read more

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Everyone's complaining about them not having avocados but I didn't have an issue today. Anywhere that uses fresh anything is eventually going to run out. Either because of supply issues or just popularity. The place is small but organized and simple. The staff was super friendly (Jason and Lia) and made my drinks fast even though there was a lot of people. I would definitely come back here as the drinks were reasonably priced and definitely flavorful. read more

R&B Tea - Ube Taro Stormy and Chocolate Oreo Stormy - Bubble Tea Near Me - Chula Vista, California

The boba community in Chula Vista is growing, which definitely satisfies my sweet tooth. I have tried their taro stormy, matcha stormy, and lychee yakult and all drinks did not disappoint. The stormy drinks are the perfect slush -- not too icy, but did not melt quickly. Paired with their boba, which is sweet and not too chewy, makes for a great drink. If you're feeling something fruity and especially refreshing, I would suggest something from the fresh fruit tea series or the yakult series! I have not been here during peak hours, but I know it can get very busy. The staff remains calm and collected through it all. read more

R&B Tea - Matcha stormy - Bubble Tea Near Me - Chula Vista, California

Glad to see some new options of boba in the area. R&B is located across Apple and is a small store. The drinks are not bad. I got the classic milk tea with egg pudding but the pudding was bland. Overall, an okay spot but I think the staff needs a little bit more organization. There were 3 people in the front during my visit but only one was helping out. read more

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I was waiting for my food from the Chilaquiles Place across the way and surprisingly stumbled across this tea shop. I don't know that boba pairs well with Chilaquiles, but who cares.. I wanted it anyway! I'm glad I stopped in because the mango stormy was exactly what I needed but didn't know it. A stormy is an iced-blended drink, like a smoothie. I added boba to the drink so I could assess the chewiness and flavor and I was not disappointed. There are so many drinks on their menu that sound so interesting - I will definitely try one of the teas with aloe next time, like the Lychee Green Tea with Aloe Vera. I'm so happy to see these small businesses pop up in this mall and I'm happy to support them! read more

R&B Tea - Mango Stormy with Boba - Bubble Tea Near Me - Chula Vista, California

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Didn't like their customer service at all. The staff must realized that their customers were the ones who put them there to earn a living, not their employer. They seemed very unhappy and they seemed to have an attitude problem. I fully understand they are tired, but they should treat their customers with courtesy and respect. 'Didn't like their boba (hard and chewy) The boba is far different from the R&B in Terra Nova shopping complex. It's my first time to get my drinks here and I hope the next time I'll buy my pricey (if ever I'll go back) drinks here, It's going to be different. I wish the owner will pay attention to this matter. read more

My husband and I went tonight for the first time and tried the taro stormy with boba and the Vietnamese coffee. The boba lacked consistency but the taro had an okay flavor. The Vietnamese coffee had no flavor. It tasted watered down. I was a bit disappointed because it looked in the pictures. I hope this helps. read more

R&B Tea - Vietnamese coffee, taro stormy with boba - Bubble Tea Near Me - Chula Vista, California

I personally love the Dragonfruit Mango Green Tea with lychee! It's so refreshing to drink and it's a perfect amount of sweetness for me. The first time I came in there I was not too impress with the smell as there was a strong cleaner or bleach smell. Since I'm pregnant it may just be extra strong but my best friend confirmed the smell. Other than that, I'm looking forward to try their other flavors! read more

R&B Tea - Bubble Tea Near Me - Chula Vista, California

When we walked it... smell wasn't so pleasant. Like chemicals. Please improve on your flavoring! Nothing to it. Brown Sugar... tasteless. Milk... nothing sweet to it. Mangonada... nothing but CHAMOY. Where's the mango?? Strawberry Yakult... the coloring looked like water. And your customer service tells me, you can only make so many drinks over again?? Uh, you're lucky I didn't ask for a FULL REFUND for the 4 drinks I purchased! We complained about 2 outta the 4. All 4 were poor made unfortunately. Won't be back to this establishment. read more

Anything but a basic tea/boba spot! I came here on their grand opening 6/12 to take full advantage of the BOGO free deal (thank you R&B tea!!!). I arrived less than 10 min before they opened and there was already a line outside the door! The inside of the shop is small--it's more of a order and go type of spot. However, their menu is extensive. There's just so many options from milk tea, milk drinks, teas, stormy (blended drinks), etc., and various toppings! I got the matcha-mango latte with cheese cream but they actually messed up and made a matcha-strawberry latte... It's all good though, they were slammed so understandable! The matcha-strawberry latte was good though! I also ordered the chocolate Oreo stormy and my boyfriend ordered the endless passion and taro milk tea. The taro milk tea was my favorite and very authentic with no food coloring whatsoever! *for more food reviews, follow @thefoodieduty on IG! read more

R&B Tea - Endless passion, matcha-strawberry latte, chocolate Oreo stormy, and taro milk tea - Bubble Tea Near Me - Chula Vista, California

I have never tried this before my granddaughter loves theses! My grandson did not like his drink, and the girl did not even offer to replace it which I thought was terrible Customer Service. He's only 10 years old. read more

Black tea boba tasted fine, but this place lacks customer service skills big time. Also for an extra $1 this is how much boba you get...????? Boba lasted a few sips and was tasteless. There's so many other boba places around Chula Vista, I'd say go elsewhere! read more

R&B Tea - For an extra $1 this is how much boba you get! - Bubble Tea Near Me - Chula Vista, California

I definitely understand the other reviewers about R&B Tea's customer service. When my boyfriend and I first walked in we were not greeted nor was anyone in the front. The ambiance of the establishment seemed uninviting and not worth visiting. The lady that took our order was rude and snarky. R&B Tea has a sparkling series section on their menu and I was really keen on trying their sparkling drinks; but the lady said they could not accommodate or could not make the drink. As you can see, I was disappointed because there was no sign saying that they were sold out or there was an issue. The lady then proceeded to check us out but continued to be rude and snarky. As for the drink, it's alright. If you are in the room for a boba or tea shop, I highly recommend A Tea 7 - their customer service was on point and made us feel welcomed and that they actually wanted to serve us. The employees that work in both establishments looked like the same age range, so I am not sure where the attitude of the workers at R&B Tea is coming from. To that Asian lady that checked us out, I hope this review helps change your attitude. If there was a manager there, I would have immediately reported you for an unpleasant experience. read more

I had the Vietnamese coffee and it was delicious. My wife had the hazelnut coffee and she enjoyed it. We'd come here again. read more

R&B Tea - Bubble Tea Near Me - Chula Vista, California

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The quality of R$B drinks is top tier to me. I was really sad that the one in Kearny Mesa closed down ! So glad that my boyfriend found this place for me tho it's very far for us. Ordered 4 drinks and they're all came out great! I really love my peach milk tea even tho it's not the same as the one in Kearny Mesa, it's still very delicious. I've only been here once so I haven't encountered those rude and nasty employees like all the other comments said so cross my fingers! Reading all the other comments actually scares me. I don't wanna hate on R&B. Will definitely come back when we can. read more

R&B Tea - Bubble Tea Near Me - Chula Vista, California

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This location sucks. They never have avocados and the employee in the front with glasses at the register is trash. Hopefully the Terra Nova location has better customer service. We'll see soon. read more

This place is so conveniently located and I love their brown sugar milk teas! I went here with my mom and we love their drinks. The restaurant itself is very quaint and cute, just not a lot of places to sit. The staff are very quick and attentive. read more

The add tip to your order automatically without asking - no matter the service level. Ordered a dragon fruit stormy that came half full and no dragon fruit. Ordered and paid for extra crystal boba, not received. read more

Your Milktea made me happy. My kind of milk tea served by friendly staff! Excellent service! Must try!!! read more

R&B Tea - Bubble Tea Near Me - Chula Vista, California

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Probably the best boba in town! You can definitely taste the quality in their tea drinks, and boba pearls. If you're looking for a low carb option try the oolong iced tea with no or little sugar. Overall, a great spot that tends to stay open a little bit later than the other local shops. *If you're trying to drive here at night (after 7pm when the mall closes) you have to enter through the middle of the mall. Do not enter through the entrance by Birch Road :) read more

I've been here several times. The boba and drink quality is fine. But I concur with the other comments about customer service. It's so bad I feel like I'm being trolled. I typically order the same thing. I stated my order and the server took it down. I corrected him because he did not include the boba. He said, "You didn't say that." Umm, I did, but even if I didn't, who cares? This isn't he said/she said. Then, when I got my drink, it was missing the boba :-) He was very exasperated that the silly customer then deigned to ask him to include the boba they'd asked for twice. Although that's an extreme example, the customer service usually isn't much better. I guess they think that even if there's a line in front, they should just stay in the back and let customers use the self-ordering kiosk. Service makes me not want to go there. read more

Unfriendly staff, bad service, and they never have avocado. Can't see this business staying there too long.

Let's start with me saying that I try places at least three times prior to reviewing them and I try to taste as many different things as I can. This way the restaurant gets a more fair review. Anyways, I have to admit that RB tea has a good variety of drinks. I have explored most of the stormy series and all of them have tasted beyond average compared to other boba stores. My friend also stated they liked thei hawaiian drink(I cant remember the name) Parking: kind of hard to get a parking spot in front of the store, but it is a mall so there's plenty of parking that are relatively a short distance to the store. Drinks: I have tried most of the stormy series and they're all pretty good. I've tried Matcha,taro, strawberry, and thai tea. Their boba is pretty good, but you can do without them tbh. Service: great. I didnt personally have an issue, but I did watch a customer ask if they could fix something for them and they fixed it with no problem. They will also take their time to go over the drinks with you. Must-try: Honestly, I like all the stormy drinks that I've tried. My favorite was taro and thai tea in second. There's also a gym nearby if you feel bad about drinking too many of them (I wouldn't blame you for drinking too many). read more

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Another boba shop in Otay Ranch! I welcome R&B tea to the hood because their menu is definitely it's own. While you can also find typical tea drinks like jasmine green tea, Thai tea, milk tea, oolong etc. I already know there are things on the menu that I've never heard of before like cereal milk tea, strawberry horchata and Oreo chocolate milk tea. These alone sound amazing and guarantee future trips just so I can give them a try (with boba and 50% sweetness of course!). I also know the Yakult drinks are bomb from my visit to their other location in Kearny Mesa. Not sure if they have it at every location but Otay Ranch definitely does. If you grew up drinking yakult like me you'll be amazed by their flavored Strawberry or Peach yakult drinks. So simple, so nostalgic. This location is a new one but already I can see a lot of good potential with its placement. Located at a mall where the closest boba stops either dont emphasize tea options (Nestle) or are a full 10-15 min walk to the plaza behind the mall (Sharetea, Iceskimo), I think this is perfectly convenient for those at the mall needing a tea or boba fix. Currently the set up does not have seating other than one bench to wait for your drinks but with recent COVID stuff going on, that's not really a big deal anyway. Also they have the coolest boba cups...there I said it! read more

Hmmm... where shall I begin? I have to be honest and admit that I am not a boba fan. Yes, you read that correctly. I think boba is just gross! With that said, I have only tried their green tea and black tea with fruit. Both are good and I will definitely buy again. I have visited R&B Tea several times now because the kiddos like it. Every time we visit, I always notice a huge group of girls standing outside, dressed to impress - desperately searching for Mr. Right. Piece of advice girls, the man of your dreams is not waiting for you at your local mall's boba shop. read more

I don't ever hang out at this shopping center, but was here for a car event. With a quick search, I saw boba was nearby, yes! I've had R&B at Kearny so I knew this spot was a Legit boba spot. For some reason, I totally overlooked this store's sign even though I totally saw wetzel pretzel. I walked past it, dang it. I ordered the matcha stormy with boba and thought I'd try the egg pudding. The egg pudding is like in jello form. I didn't know what to expect so here I am telling you. Their boba is so yummy and sweet; it has the perfect texture too. The girl cashier asked me if I wanted the sugar and I was reminded that I only wanted half. I appreciate her asking me because I always forget this! The drink itself was not the best though. It was icy and I was sipping up ice chunks.. noo :( if it was blended more, I would have enjoyed it more. Side note: I won't order egg pudding again. I'll keep with my boba. read more

Excellent new boba place at Otay Mall. Very good alternate from Share Tea and Happy Lemon. - Lots of good choices. Slightly different variation from the other boba places in the area. The boba is perfectly made and not so hard or chewy. They have the regular sugar and ice options. They have the Strawberry Yakult boba here and its good! - customer service. Attentive and fast. Had no issues. - atmosphere. No chairs or tables available when we went. Not sure if it has changed yet. Very small and standing room only while you wait for your order. Clean and organized place. - others. Not so busy location. TIP: not a lot of parking available. You will have to walk a small bit but thats okay. Been back here multiple times since it opened. Very good and highly recommended spot. Worth the trip if you want another choice. read more

R&B Tea - Menu attached so you can pick before going. You're welcome. - Bubble Tea Near Me - Chula Vista, California

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Tasty, quick and friendly staff. Love the mangonada there! Didn't have to drive to the other side of town for it.