We are very pleased with their replacement of our old gas pack. We had five companies to give us…read morequotes. They were the only one who suggested measuring our house to see if our system size was right for our house. As it turned out, a 2.5 ton was more appropriate than the 3 ton we had been using. Their prices were competitive. The installers were professional and did a good job. I liked that their office filed our warranty papers and applied for Duke Energy credit that we qualified for. No one else mentioned the Duke Energy credit.

Gave me an accurate evaluation of my Hvac issues. I was given a detailed explanation of what needed…read moreto be done to correct problem.

Alternative Aire remains my go-to *local* HVAC - not some PE-run chain that rips you off. My…read moreupstairs furnace stopped working and they were there the next day to find a loose wire on a control board. Tech arrived early and fixed it quickly and that (cold!) night I had heat again for sleeping. 10/10

We bought a new unit and as many many others have said it stopped functioning after a year. Getting…read morethem to come out usually takes 3-4 days. They've been here 3 times already and STILL it isn't working. DO NOT use this company. They were bought last year by a big company. Not who they used to be. https://thechillbrothers.com/the-chill-brothers-expand-into-north-carolina-with-acquisition-of-alternative-aire/

Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

Everyone from the Comfort Monster team was incredibly professional, trustworthy and friendly. They…read moreworked quickly to assess the problem, provided a quote for repairs and replacement, helped me understand the different systems available and were quick to schedule the installation. I loved the Comfy Install Tracker emails that clearly kept us in the loop on important dates. Alex was a huge help in explaining our options for new systems. Reynaldo, Shayne and Nicholas did a great job on installation day, helping to keep my home clean as they transported equipment up and down from the 3rd floor attic and were super nice to my family. I had very clear and friendly communication from Fancy about our quality review and Duke Energy rebate. Steven was also great when he came by for a final inspection of the new equipment. Thanks!

Jose resolved a recurring issue with our furnace that stymied another HVAC company for several…read moreheating seasons. Our former service provider tried repeatedly to identify the cause of the error code that would prevent the furnace from starting. They were fully committed to its resolution at no cost to us. Their efforts would be initially successful but then the furnace would stop running again. This season began like previous ones, furnace ran normally for days until it stopped and then would not run reliably. This year, we had contracted our service with Hay's in hope that they might be able to resolve the problem. On the normal maintenance service call, Jose identified a probable cause of the problem and addressed it. For more than a month, the furnace has run reliably (thankfully) and, for the first time, I have a high degree of confidence that the cause was identified and addressed.

I am really surprised to read some positive reviews on Hays heating. Till today thy have given me…read morethe itemized invoice but charged me $4882.00(Four Thousand eight Hundred ) just for changing the mother board and login board. They did not let me talk to the owner. I had to complain to BBB also, Hoping to hear from BBB soon.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Called back quickly and follow-up was great! Was able to come out the next day. Will definitely use…read moreagain if needed.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

Mr. Marsh was very efficient! And great to deal with! Angie as well was very helpful in the process…read moreand gave us a lot of info! They came highly recommended within our neighborhood and I can see why! He especially was great at turn around time especially with having a baby in the house in the middle of July! Great family owned business! Will recommend and do business with again! Great quality work for the price!

Replaced our downstairs A/C in a timely manner at a great price…read more Friendly crew who did great a great job on the install. The system has been working great and keeping us cool this summer. Would recommend to anyone in the Durham area.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Had Greer's HVAC company look at my 2 furnaces, I had them put a new humidifier on my downstair…read morefurnace which we use about 90% of the time. I also had Dave look at my upstairs attic furnace and they fixed the shoddy work that my home warranty company performed 1 year earlier. Come spring I had Dave come out and look at my AC units which the was the oldest unit and was not keeping it at the low temperature we wanted. He looked at it and had to add 2 lbs. to the unit and said it had a slow leak in it, but it did not need replacement just yet, maybe in about 2 or 3 years. Dave was on time and fixed everything that needed to be fix and explained the health of both furnaces and AC units. Good work and trust in a company is hard to come by.

Greer's is an outstanding HVAC company. Love that it is a family-owned business and when you call…read moreyou get Kim Greer on the phone. They are super helpful and provide fast solutions (including one time talking us through something over the phone so we were able to resolve an AC problem without a service call). When they replaced our 36 year old HVAC system a few years ago, we signed up for their Comfort Club for the seasonal tune ups and priority appointments. We woke up this morning and discovered that our heat was not working - they were at our house fixing it within a couple of hours. So impressed with the fast service!