We installed an AC unit and the initial start up service was done by ANOTHER COMPANY. He did not start up the system properly since he did not connect the flare connection properly. The whole system completely leaked out and the AC units shut down. We found R&D Heating and Cooling online and called them with our urgent need of service. The agent got us an immediate appointment and the technician Jeannie arrived promptly. Jeannie greeted us professionally and was very courteous and knowledgeable. She looked at our unit and knew exactly where it was leaking from, she advised us of the next steps and how much it would cost. Jeannie was not able to fix the problem that day due to the bad weather and the constant rain and humidity. She had to return the next day since she had to weld the flare connection together and to make sure that there would be no humidity in the system etc. After we had such a bad experience with a previous company we are so glad that we found R&D Heating and Cooling and are happy to have had Jeannie a very knowledgeable and qualified technician fix our problem. We will definitely use them again if there is another need especially since winter is coming and they also do the Heating systems. "Highly recommend them if you want to be treated by a very professional and courteous company that you can trust." read more

R & D installed a Mitsubishi split ac unit for me three years ago. When the unit stopped working this August, I called for a repair tech to come out and look it over. When I called for repair service I was told it would cost $99.00 for a service call. As it turned out, I was charged $99.00 for the tech to drive to my house and then I was charged $49.00 per every 15 minutes he was there. This was never explained to me at the initial phone conversation. To make matters worst, the technician actually told me that he never worked on a Mitsubishi unit before. He spent the next hour on his phone getting instruction from someone else; which I was charged for. He was not able to fix anything. Two more service calls later ( a total of one month with no AC in August ) nothing was fixed and I was invoiced a total of $550.00. The AC unit is still not working !!! I'll let you make your own decisions as to whether you want a company like this doing work for you. read more

They deserve zero stars. Asked for a quote for new heating system (probably a $8-10K job) and the sales rep, Ed Kelly came out, has now been over 3 weeks and never provided a quote. Called 4x and even spoke with the Owner, Chris, no quote. Plenty of excuses, but never provided the information. I guess this is an indication of the poor Customer Service and lack of follow up they provide. I'm not waiting any longer and gave the job to another provider. My guess is most of the reviews are fake. R&D's loss, my gain, less aggravation read more

Ron's company, R & D, was the second of three companies who came to the house to give us an estimate for taking out our oil-burning furnace and putting in a new gas heater. After he inspected the old furnace and measured our radiators, he sat at our dining room table, talking with us. He told us the story of his neighbor, who had hired the cheapest heating-company, thinking he was clever, but that company installed the furnace the wrong way. So you don't always save money by choosing the cheapest quote, he said. In the end, though R & D's quote was the highest ($13,000) they had the best reviews and they seemed eager to do the job well. So they did the installation and we paid their price. From the beginning it was a disaster. The radiators banged day and night. We asked them to come out to stop the racket. They came three times and "flushed the system". Then they stopped answering when we called. The basement room where the furnace is located is 96 degrees and the furnace runs constantly. We have called our long-time, trusted plumber to look at the furnace and he tells us that the pipes were put in wrong. Our air-conditioning guys agree. We are filing a law suit this week. Do not use R & D! read more

BUYER BEWARE If you have regular annual service on your equipment by R&D, better check their price before making an appointment each time and don't assume it will be about the same as last year. Regrettably, I did not check in advance this summer and was presented with a bill that was 60% (!!!) higher than last year. They should have informed me when I called for service that the price was going to be so much higher. If I had been told in advance, I would have sought other options. You can be sure that will be the case next year. read more

The technician came to my house, walked to my air conditioner unit outside and began poking around B4 even ringing the doorbell. I walked outside and introduced myself and she explained that she "wanted to get started". I found this disconcerting and stayed alongside her for the 27 minutes she was there. She was nice and informative and I liked her but I found this highly unusual. The BILL: oh my gosh. R and D charges 99.00 to come to your house and THEN they charge in 15 minute increments for labor... a rate of over 50.00 per every 15 minutes!! I was aware that there would be an initial charge of 99.00 but was told that the 99.00 would be applied towards material costs. She was there for 27 minutes and found that a field mouse had chewed through a tiny wire. She cleaned out the hay from the mouse, and replaced the tiny wire. The bill: 204.00. I have called and politely explained that a rate of over 200.00 per hour PLUS a 99.00 charge to do what was done, is, in my opinion, highway robbery. They do not agree. I will NEVER use this company again, and will be sure to advise against it when asked. read more

It was your company that installed the hvac system. Yes I did call you guys and had such a hard time with the woman in charge of warranties regarding the registering and backing the 10 year warranty. I finally called the Bryant warranty. Plus according to my new hvac guy your company installed my intake and exhaust pipes backwards. Your company struck out with me. read more

Used this company for 7 years at our previous location. Came to new residence for service, said nothing, reported no issues. 2 days later unit not working. Called company, got receptionist who said "yeah, you were borderline on freon but that unit is an R22 and the coolant cost 1500, and we don't carry it. Those units have gone by the wayside". I never said what was wrong except it's not working. She never asked and I replied "Well if there was an issue when the technician came why was that not explained to us, instead of sorry, that unit is too old and we don't carry the coolant because of cost. NO call back, no follow up. Having come from a family that ran a business, was appalled at the dismissive nature. We live in a community where referral by word of mouth is the root of many businesses thriving. My neighbors have all recommended someone they like since. Will never use again or recommend. Terrible. read more

Awesome service! I learned a lot about HVAC systems because Jeffry took the time to explain everything to me as he serviced our systems! This is the first time we used R&D and I'm so glad we did! This is the first time we were left without the feeling a sense of doom that something would need to be replaced very soon. Very happy customer here! read more

I wanted to update my review of R&D after another stellar experience with them today. Our geriatric heater basically stopped working last night and started emitting this burning smell. We called R&D first thing this morning and they came out to look at it today. Jeannie diagnosed and fixed the issue and said we should probably start looking into replacing our heater before next winter. We figured this would be the case. We were happy Jeannie wasn't pushy about replacing it today which is typical of repair companies. While Jeannie was here we asked her to take a look at our water heater which was only heating enough water for a 5 minute shower. Jeannie said the heating element just needed to be replaced. She didn't have a spare heating element with the correct wattage on her truck but she drove around for about 2 hours to find it to be able to finish the job today. We really appreciated that. She didn't charge us for a second service charge for the water heater which was kind of her. She also was really nice to answer all of my husband's questions. He's an engineer and always wants to know how everything works. In the end the total cost ended up being less than we thought it would be which was a big bonus. Fantastic customer service! We're very happy to have found R&D! read more

They deserve no stars their customer service was absolutely terrible. Called and scheduled appointment window was in the am service guy showed up at 3. I told him we got someone else due to their lack of customer service he said my appointment was at 130 when it never was and he still showed up at 3. Terrible wouldn't recommend read more

DO NOT HIRE THIS COMPANY. They installed a heating and air conditioning system 3 years ago and it hasn't worked right from the beginning. During this latest incident they sent out someone who got soot all over my floor and carpet but did not fix the heater. The next day they sent someone else out who assumed the chimney was blocked. We hired a chimney sweeper who determined there was no blockage. Technician come out again, changed the filter and nozzle which fixed the problem. R&D charged for three visits and parts both of which should have been covered under our service contract and we had to fight with them to get the unneeded chimney service costs cover. We are going to take them to court over the other charges. Not only that but Ann, the General Manager, was very nasty. R&D lies and cheats. read more

I had a heat pump installed by Universal, what a disaster. Insult to injury, I had Oxford Heating try to remedy the problem. Being that they are not a Goodman dealer was the issue. I looked up Goodman dealers and R&D was listed. My gosh they went Way out of their way to help me. They did a fantastic job remedying the issue and have been my maintenence folks ever since, that was 2014. These are very professional, reliable and helpful folks. The office folks are exceptional as are at least 4 or 5 of their field folks. I cannot recommend them highly enough. read more

Have been using them for about 9 years. Always reliable and they keep everything working well. Great office staff too!

Great customer service from beginning to end. We recently moved into our new home and had a big Generac generator that needed maintenance. The service technician, Jeannie, is a certified Generac technician, which gave us comfort that the unit would be maintained properly. Jeannie was wonderful in answering all the various questions I had for her. She was very thorough and professional. Thank you! read more

My dealings with r & d HVAC are sadly stunning & true, no matter how many 5 star ratings you read here, you don't want to end up being treated like we were. My phone and bank records will validate every word I type here. I've not seen a more shyster laden company than these folks. OK, so we bought a house this summer and moved in. I had a question about the thermostat and wanted to be loyal to who put this unit in and serviced the previous home owner. BIG MISTAKE ! I was directed to the "Director" of operations chris cavanaugh. A service call was set up to check the cooling part of our heat pump. The service tech, timothy frank came out and proceeded to bond with me like I was his twin brother. The "set-up" was underway. He tells me we have mold spores and a bunch of other air quality problems. He informs me that he can cure all these issues with a Remey-Halo UV Light. So, I was trusting and he installs the unit at the quoted cost of $1,200.00 After he leaves, I jump on my computer and see them selling anywhere from $495.00 to $795.00. I was hood-winked into paying FULL MSRP ! The "fix" was in full gear now. I called cananaugh and he tells me that he can lower the cost by providing me free labor for the remainder of this year and all of 2017. Little did I know that this is how r & d HVAC performs their classic "bait-n-switch" on new customers. I was being put out to dry for trusting these thieves! Fall kicked in with cooler weather and I set up one of my "free" service calls. The same "my twin" service tech, timothy frank comes out and proceeded to act like I poisoned his cat & dog. Scowling the entire time, answering our questions with sharp, terse one or two word answers, purposely answering them with just enough of a F-U as to not be accused of being rude to us. I'm sure r & d HVAC has trained him & cavanaugh on all the dirty tricks, from his over charging us to acting like we harmed his Family. His actions & presence made my wife very uneasy, not the person you'd want in your house and around your kids. By the way, there is ZERO difference by this Remey-Halo, the air quality seems exactly the same and we still have the dust! Then it hits me !!!!!!!!!! frank & cananaugh gets paid a commission on how much they "up-charge" customers, and with this "lower" price, they lost commission and were unhappy with us for being smart consumers. franks put off-ish behavior was a direct result of us catching r & d HVAC cheating us. Also, I had to pay them $160.00 for this second "free" service call, claiming it was not part of "your ageerment". Not one piece of paper or email was sent concerning the "free" service, so of course, I haven't a leg to stand on & cavanaugh knows how to cheat and cover his tracks. I now know all about r & d 's operations. So this is the part that has me writing this truthful review. I make a phone call to cavanaugh in late October after this $160 free service call, no call back. I call cavanaugh in early November, no call back. I call cavanaugh in mid-November, no call back. I call cavanaugh in late November, no call back. I call cavanaugh in early December, no call back. So I clearly know I was "taken" by r & d HVAC and wondered if the owner, marty drumheller condones these type of scams hatched up by his employees. Three (3) phone calls to him went un-returned so I wondered what kind of low class operation I was dealing with. Well, after two weeks of talking to area HVAC companies, they were all aware of r & d's dealings like this. It's a shame I was loyal and trusting, to my fault, but never again. Do yourself a financial and emotional favor, STAY AWAY FROM r & d HVAC, unless you like being lied to, cheated, treated badly, and finally, ignored when you catch them doing what they did to us! read more

This was the contractor who put in the heating/cooling system when we built our house. We had our issues with them before, but we have not dealt with them for over a year. Imagine my surprise this morning, after we had just returned overnight from a vacation, to find an R & D technician at our door. We had not called for an appointment, we had all of our warranty items "fixed" (well, sort of...) a long time ago. I was still in my pajamas with my 4-year-old daughter when there was a knock on the door. My husband was already at work. I was upstairs and noticed the guy, didn't recognize him, and didn't want to answer the door. This guy continued to knock, and rang the doorbell. I still didn't answer. Then he proceeded to bang on my door to the point where I thought he was going to break the door down. My daughter ran to her room in tears while I finally confronted this guy. Freaked out now, I asked him what he wanted in full mama bear mode. His response was "Well, I knocked like 5 times." I yelled back that first of all we just got home from a trip and we weren't expecting him. Response: (snide) "Call the office to reschedule." RESCHEDULE WHAT??!?!? WE DIDN'T HAVE AN APPOINTMENT!!! He took off and I slammed the door. Shaken, I call my husband who then calls R& D. Apparently this technician was supposed to go to my NEXT DOOR NEIGHBOR'S HOUSE (with an address of 4110, and we live at 4108). Address numbers are CLEARLY listed on the mailboxes. So, this jerk didn't even have the correct house. This guy clearly needs a lesson. If I didn't answer the door the first five times he knocked/rang, why didn't he just call the office, where someone could have called to find out if anyone was home? And then he would've found out HE HAD THE WRONG HOUSE!!!! We will never use R & D again just based on this incident. I feel bad for my neighbors who actually needed the work done, because he didn't come back. read more

I've used R&D for about 12 years now, they have replaced 2 furnaces in my home and performed all my services. They were the best price for the furnaces and were able to diagnose the issues with the builder install of the original furnace. They told me what needed to be fixed and gave me the options so I could choose, very transparent. The service techs are always on time and there for the unexpected problem. I would recommend them. read more

Tim F. just came to see why my AC ducts were leaking. It took him 2 seconds to find that the issue was with the plumbing, not the AC. I love this company, so prompt, so courteous, so knowledgeable! Thank you Tim and R&D! read more

We had Jeannie come out and service our house. She was one of the most professional service technicians we have ever had, and did an excellent job handling all our AC maintenance. She explained any issues and overall was a great experience. Would highly recommend to anybody in the area looking for AC/Heating concerns. read more

Have had R&D service our furnace and air conditioner since 2008. They are great to work with and the technicians are always friendly, professional and helpful when asked questions about the equipment. I highly recommend this company. read more