Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

I just found my go-to HVAC crew, AND I wasn't even calling about an HVAC system…read more Late on a Friday I discovered THE FIXER-upper I moved into has window units were basically welded into place. After striking out with other companies, I phoned Veteran Air. Lisa answered, listened, and looped in her service manager right away. Minutes later she called back: they could help, and we booked for Monday. Matthew, from Veteran Air, showed up this morning and was a total pro. He greeted my dogs like old friends, then tackled the monster unit without scratching the window frame or siding. Watching him wrestle that sealed-in relic out of the wall convinced me I never could've done it alone. The unbelievable thing? The bill was tiny. Way less than I expected for the time, tools, and muscle it took and such a good value. When I'm ready to add central AC, Veteran Air will be my first call. If they put this much care into a one-off rescue job, I can't wait to see how they handle a full install. Five stars, no hesitation.

Everyone, from Joseph (salesman) to the installers (Robert and both Justins) were punctual,…read moreknowledgeable, personable and very professional. They replaced my inside and outside HVAC units in a very proficient manner and left my home very clean! Thanks for a super experience!!

I strongly advise being cautious if you consider hiring Moorhead Service Company. Based on my…read morerecent experience, they use deceptive quoting practices, inflate their line items, and their representatives will blatantly lie to you to cover their tracks. Here is a breakdown of why I decided to take my business elsewhere: Wasted Time with "Assessments" for Set Prices: The representative insisted on an on-site assessment to take pictures and evaluate the job before sending a quote. However, when I later challenged their inflated price, they suddenly claimed that $310 is just their rigid "set price" for the project. If the price was truly fixed from the start, insisting on an on-site evaluation was a deceptive game and a complete waste of my time. Padded and Inaccurate Quotes: My project was a simple, brand-new vent Installation requiring a hole cut into the drywall and exterior. Despite sending clear photos and videos beforehand, the written estimates they provided included removing existing dryer ducting, removing old vent covers, and attaching the vent to existing ducts. There was absolutely no existing ductwork or covers to remove on my property. When I asked for an itemized invoice breaking down parts versus labor, they completely ignored the request. Dismissive of Competitor Quotes: I was upfront about having cheaper quotes (around $175-$190) and was trying to see if we could meet in the middle. When I provided screenshots of these competing quotes, the representative condescendingly asked if I had called any "actual big name companies" or just "contractors." Once it was clear they were significantly more expensive and couldn't justify their inflated price tag, they dug their heels in and stopped trying to work with me entirely. Blatant Lying About Communication: The most infuriating part was when the representative texted me claiming, "I've asked you to call me so I could explain everything and you never called." This was a straight-up lie. As you can see in the call log screenshot attached to this review, we had a 5-minute phone conversation just the day before where they even merged another person into the call. Lying to a customer's face to cover up your own poor communication is unacceptable. Overall, the lack of transparency, the blatant padding of the work estimate, the condescending attitude, and the outright lies left a terrible taste in my mouth. Save yourself the headache and go with a company that offers honest, upfront pricing and basic respect.

Had a condensation leak from the area of the coils,getting my air filter wet,Juan was my tech that…read moreshowed up,checked everything to see what the leak was,after he determined what the problem was he gave me best and worst case scenerio.He the started cleaning everything and explained what he was doing every step along the way and answered every question I asked in a polite and professional manner.He did a great job at a very reasonable price!!I would recommend them and I will use them when needed!

I had Juan from HVAC Pros come and service my A/C today. He did a great job and found multiple…read moreissues that needed to be addressed before they became a problem. He was super thorough and nice too! I highly recommend him to anyone with or without a problem with their system. I didn't know if I had any problems, but didn't want to wait until it was super hot to find out, and then have a big repair bill.

Brian was sharp, great recommendations and helpful. I…read morejoined the membership. Not cheap but good value!

Exceptional Service - Fair & fully transparent pricing. Tech's are professional and incredibly…read moreskilled/knowledgably.

Diamond air did an outstanding job servicing our A/C unit. They came out late notice and were very…read morehelpful. Our technician was named Blaine. He was very responsive when he was heading our way. He stayed in communication with us prior to arrival. He was very knowledgeable and explained the service he was performing in easy and great detail. I would highly recommend them for your heating and cooling needs. Thank you again Diamond air!

I just had the BEST experience ever from a contractor, Diamond Air. First, I called toward the end…read moreof business hours on Thursday and my call was returned the same day, AFTER HOURS by the owner. He was super nice and had someone out to see my tenant the very next day to assess my issue. The worker, Blaine, showed up on time and was super friendly. He called when he was 15 minutes out and called again with a diagnosis prior to fixing anything. The pricing was fair and they were quick and resolved the problem quickly and provided all the information needed to make decisions and prevent future issues. Plus they offered a 30-day guarantee on the work. There was actually a follow up issue that occurred on Saturday and they came out on SUNDAY (after church) to fix it. Rather than upcharging us for a full coil clean, he was (luckily) able to manually remove the pet hair from the coils and return its condition to functional. And, it was covered under the warranty. Their communication was spot on via text and calls. His invoicing was fair and clearly stated and itemized and I genuinely feel like this is a GOOD business run by a GOOD person with really great service people. I trust him implicitly and would recommend him to anyone I know.

Well, let me tell you how awesome this place is. Felix, Keith ,and the rest of the crew did an…read moreoutstanding job replacing our main AC unit. They finished the job, even including problem solving to clean up. I highly recommend this team of outstanding men,and women!

As owner explained, Tri County charges per trip whether they fix it or not! Spent $300, still not…read morefixed, they want to charge me again for another guess.

Joe Cools is the best! The staff is friendly and helpful, their pricing is reasonable and I love…read morethe maintenance plan. I use them regularly for heating and a/c to keep a check on my unit and trouble shoot when needed. Francisco is my technician and I am very pleased with his service, he is knowledgeable and friendly and professional! I highly recommend them.

Like Joe Cools, pricing is great! Front staff is nice and very helpful... only bad thing to say is…read moreFrancisco the technician, would not recommend him! Came in and checked everything out but he seemed like he was in a rush and his mind was else where and did not show interest in talking to me and explaining. Spoke to office and they explained everything that the tech did not.

Sunny is very honest and helpful. I had an issue with my unit freezing up and not shutting off. He…read morecame out twice to diagnose and be sure it was the connector that was seizing. Reasonable price and not trying to upsell anything that wasnt needed. I would recommend this company to anyone that needs AC work in the 210!

Sunny and his team were fast and quick with their work! Amazing company that truly stands by their…read morework and delivers outstanding service

These people are thieves! We ordered and paid for a double oven on 8/13/25 and never received it…read more The sales guy John Stults and his boss Branden Cummins are very shady. They made several promises to deliver the oven on multiple dates with no follow thru. We finally requested a refund and have yet to receive our money back. The no longer respond to calls/texts. Save yourself the time and money and go with literally ANYONE but them. I have since been in contact with NBPD to file theft of service charges against this company. Very sad that we tried to support local and this is what happens!

These guys were very professionally dressed, and their mannerism was very professional also. They…read morecame in, worked very quickly. I had told them that I had an appointment I had to get to. They asked me if I wanted to reschedule for a later time, but I thought let's get this completed. They were in and out of my house within 30 minutes and fix the problem. They didn't try to upsell me on a bunch of things that I did not need. I would strongly recommend these people to anybody.