We had a great experience with R Harris in 2020 through AHS. When our upstairs A/C unit started failing 6 years later, we decided to reach out to them based on how easy it went last time. Our appointment was scheduled for the next day (they responded very fast) and they were very prompt & arrived within the appt window - even with rain impacting their day. Repairs were made quickly and seemed to be very fair. Robert was kind and explained everything very clearly. Would definitely work with them again! read more

Working through AHS they send R Harris out. We call it in on Saturday, they schedule it for Tuesday. They diagnose the problem as burnt up wire and capacitor. They then tell me it'll be 24-48 hours to get approval from AHS (as much as that sucks, I get it and I can't blame them for that). Now the part where I give 1 star. They came back out Thursday, replaced the wire and capacitor. Tell me the system is repaired. I hear the fan blowing and assume they were telling me the truth. I come home from work later that day and it's 82 degrees on the thermostat, and the condenser isn't even on. I submit new request to have them come back out. I get follow up e-mail from AHS saying if I have question to call the service company. I call at 8am the next morning and have to leave a voicemail asking for callback. Then by 4pm I still haven't heard back so I call to follow up. Again, voicemail. For a "service" company to not have someone to answer phones, or at least call someone back within a reasonable amount of time, this company is lacking. Now we are most likely looking at having to wait until next week to get them to come back and try to fix it again, only to have to wait for another approval. Update: They came out Saturday and now they are telling me there's a micro leak in the system and it's low on freon. I ask how much is needed to top it off and they tell me 5 pounds. 5 pounds is not a micro leak, escpecially since they "repaired" it 2 days prior. I start questioning why they didn't notice the pressure issue 2 days ago on Thursday and asked if they even put their gauges on the system and they said yes, the system was fine on Thursday. They then try to tell me it's perfectly normal and common for people to top off their system 1-2 pounds a year. I know this is not true and because AHS only covers $10 per pound, they want to charge me $400 to charge up the system. I get it now, they don't make money on the service call so they'll upsell you refrigerant to cover their cost and make a killing. I question that since if it lost 5 pounds then there's a leak and it's just going to leak out again. They concede that I'm right and they will have to get back with AHS to get approval to replace the coil now. Not once did they mention replacing the coil until I questioned why I would charge it up if it's that big of a leak. I get their estimate back the next Monday and they claim only $645 is covered by AHS, but my cost to R Harris is $2,729 (which includes 10 pounds of refrigerant, $800 - because apparently they don't recapture the 5 pounds the system still has or they do but they want to charge me for what I already have). I know they can get 25 pounds for $150-$200 and they want to sell me 5 pounds for $450? Of course they want to charge up all 10 pounds for $800 since they gouge you on that cost. It wouldn't surprise me with that kind of profit, that they do this to a lot people and have them top off the refrigerant, only for it to leak out and have them top it off again before suggesting a repair. I question why only $650 is covered and R Harris is claiming there's construction costs and modifications which aren't covered by the plan. Long story short, don't trust these guys or AHS. read more

My AC unit had a bad motor and they were able to schedule me for a next day appointment. Wade came out to inspect it and did a stand up job. He had everything ready and replaced all the faulty parts and now my upstairs unit is running great again. He also sealed up the ducts in my attic just to make sure no air was leaking. Would definitely use them again! read more

Today's warranty repair is the greatest illustration of how much I will not do business with R. Harris again. We originally had R Harris install a completely new A/C system in June 2018 as American Home Shield sent them out. Their installation on the compressor was so terrible it shorted and blew itself over. We had another company verify the issue but American Home Shield demanded R. Harris come fix it as they were the responsible party. Today my capacitor went out and because we had a few months left in our warranty, I call R. Harris back because they should have records of the install date to verify the warranty and it would be easier. Talk about a mistake. The only positive, they got out quickly and replaced the part the same day to get me up and running again. That is where the positive ends. Prior to the service call, they informed me the cost is $89.95 for the tech to come out but that would apply to any work completed. The technician replaced the capacitor and then told me it would be $89.95 for the service fee and $65.00 for his labor. I told him that is not what Robert said and that if I wanted to be picky, they owed me $24.95 out of the service fee. Robert was called and this guy speaks to his customers like trash and basically said that only applies if they do expensive work. I told him it is either his policy or not and that if the overall cost impacts that policy he should tell customers upfront. He proceeded to tell me how lucky I was they were doing the work because I didn't buy the unit and they didn't install it. He said American Home Shield purchased the unit and installed it, despite his company being the company AHS used for the installation. Last time I checked, if I pay for a home warranty and have a claim for an AC, my warranty cost and service cost, is paying for the unit, and regardless of how R. Harris was contracted if his employees show up and install the equipment then that is who installed it. Trying to pay the bill only after it is presented am I told they charge a 4% fee for credit card payments which is ridiculously inflated for a CC fee. Robert Harris is a crook and does not care about or have respect for customers at all. He clearly operates on the fact that in Houston, TX if he gets a call he will get the work because people will do almost anything for A/C. Avoid this company at all cost. read more

American Home Shield Home Warranty sent this company to my house for a second opinion on HVAC unit repair, after the original technician sent to my house reported a leak in the coil and a need to replace unit. Prior to AHS sending these jokers out, we got a second opinion from Abacus, who confirmed the coil had a leak and the unit should be replaced. R Harris A/C & Heating, however, came to my house, took money for a service fee then commenced to lie straight to our faces, that the AC unit was "working as intended," despite the thermostat set to 73 and internal temperature being 80+, despite the AC unit outside screeching, and despite two other HVAC repair companies stating the exact same thing--the coil had a leak and the unit needed replacement. This company's sage advice? My lack of double pane windows and square footage is the cause, exactly like Home Shield Warranty wanted them to say so AHS can deny coverage. Do yourself a favor and refuse to let these people into your house. read more

If I could give 0 stars I would. We have AHS and I would request a different service provider before you spend $125 on these guys. They came out I had a free on leak they told me they'd order a part 7-14 days wait. I figured I could use what little air the a/c was providing until they got back. Wrong they disconnected my unit completely and let my family in the heat for 7-14 days. They could care less about you. That's why they are AHS providers. Getting this sorted out with AHS but run from these guys. I will do my best to get them removed from the AHS list. read more

Avoid them. We have AHS and were stuck with them for our quote. They wouldn't respond to us or answer any of our questions - it quickly became our impression that they only care about their relationship with AHS. They left us (and our 7 month old) without A/C for over a week. I cannot recommend given my experience - or lack thereof - with this provider. read more

This is my first review ever. Felt compelled after a horrible experience with Robert the owner. Lazy and wildly unprofessional. They gave me a window of 11-4. I requested they come after 3:30 because I have to pick my kids up from school. They said 330 was "not an option" as it is outside "normal working hours." I asked what their "normal working hours were" and was told 8:30 to 4:30. Last I checked 3:30 comes before 4:30. Also, if 3:30 is not an option, then why do you give your customers a window that runs until 4? Makes no sense. Fired them after we could not find a time that fits their bizarre schedule. Called Royal Flush and they said they will be out at 5 pm the next day. Don't waste your time with this company. Their personal schedule trumps whatever the customer wants. read more

Avoid "R Harris AC". Our warranty would not cover the AC Coil because of R Harris's "wording", which our warranty company even reached out to them AGAIN to verify to which R Harris AC still got us denied, even though their very own paper work said our system was "running as designed" after inspection. Left my family and kids in dead of summer with no AC, classy. As everyone knows we are Business owners in the Houston and Katy community, well post more about them on our Youtube channel. Avoid them. Update 6.2.18 Had them check my 2nd Upstairs AC unit while here, said it was looking good, 2 days later, its blowing hot air after they checked it, but blew cold just fine before they checked it, everything just seems fishy. Update 6.4.18 Another AC company came out (provided by the Warranty company for a 2nd opinion) Absolutely no issues with them or warranty company like we had with R Harris's. New AC company said sounds like R Harris AC didn't feel they would make money on our repair through warranty company so decided to word their inspection in a way to get their service fee for the visit but not be forced to perform the repair. Their claim the problem is with the warranty company IS NOT true, R Harris ACs wording which my warranty company DOUBLE checked with them via 3 way call with me on it listening, to ask them twice if that was indeed the case vs a mis understanding. R Harris communicated with me up until they got their service fee, then went silent after, very telling. Plain and simple they were not going to make much profit on my repair so they wezzled their way out of it with wording to the warranty company and left my family in the heat for days. Do not let them fool you, they are not ethical, you can do better, AVOID R Harris AC. read more

I found the guy to be professional upon arrival and finding out what is wrong. But they do not know how to return a phone call or a txt message. Ive called a couple times a day and left messages for 3 days straight and haven't received a single reply. I would never refer these guys to anyone I know. read more

Excellent work and service from Mr Harris. Mr. Harris came out for two separate issues with my Air Conditioning unit. First the fan and then the compressor. On both occasions he had us back in service and in comfort within at the most 30 minutes. The thing I like the most is, I scheduled an appointment with Mr Harris for this coming Friday because it was not an emergency and I thought we could hold out through the week. When our AC started blowing hot on Monday morning(yesterday), I texted him, received an almost immediate response (something I was surprised and he didn't have to do because it was before his business hours) and he was able to come out today. He also offers great advise about A/C units and how to handle them. I highly recommend R Harris! Superior work! read more

These guys at RHarris A/C and Heating are the real deal. Professional, knowledgeable, and very customer service focused. Super fast appointments and quality work. Our fan motor went out on our AC unit and Wade our technician was able to diagnose and complete service work in a hour or so. This was the second time I used these guys and each time its the same... quality work and Great customer service. read more

Recommended through my Home Warranty company Very quick to get out and address my AC needs. However once he was out my house he said I had collapsed duct work and an old unit. Didn't provide any solution and when I made several attempts to follow up my calls went unanswered and no returned calls. Had to call my Home Warranty company to explain the lack of service. My Warranty company has worked quickly to resolve the issue with another AC company. Do not recommend this company from our experience. read more

Larry from R HARRIS A/cC & Heating was nice, knowledgeable, punctual and professional! He knew what was wrong and even transfer the service call to plumber. read more

Rob did a great job with my AC Service. I called with an emergency the dispatch responded in less than 24 hours the service tech Rob appeared at my house in less than 24 hours. The repair was completed in less than 24 hours. Rob explained what was wrong and why and how I could keep my system going good for a long time. The repairs were completed job well done professional clean and kind thank you. read more

Larry from R. Harris was the technician that fixed my ac. He was very professional, he diagnosed my problem quickly and spent extra effort to get the replacement part quickly. He promised to install first thing in the morning the following day and showed up as promised. I was extremely impressed with the value and service of R. Harris a/c & Heating and would highly recommend them. read more

Both of our ac units in our home stopped working. We called R Harris A/C & heating. It was hot in the house and he was understanding with us calling and texting. He came as soon as he could. We were told that the problem was not with the a/c unit. It was the power lines. We had electricity going in the house so that never crossed our minds. He suggested that we call center point and he told us exactly what to tell them. He also reset the breaker for us before center point came out to be sure it was not an internal problem (Avoids a trip charge from center point). He was knowledgeable and very helpful. I would definitely call him again if needed. read more

Will try to hassle you for more money. Came out to diagnose my ac after I had put in a service request through AHS this guy wanted to charge me and extra $600 for freon when it was my compressor that needed replacing. So on top of what AHS was already going to pay him he wanted to charge a ridiculous price for R-22 freon which is phased out and I'm aware of it. Such a shame. Why can't you just come out and fix the original problem. In conclusion I didn't hire the guy to continue with the service request. read more

Don't you hate it when you get ready to go to bed and the A/C isn't working. R. Harris A/C & Heating came out first thing this morning. A/C techs were friendly and very professional. They quickly evaluated the a/c and completed the repairs!! I am very thankful for your excellent service. Would highly recommend your company. Thank you!! read more

My warranty company sent them out as my unit was blowing hot air. They first quoted me for just a coil, billed the warranty company then me as well for "other fees" that totalled $2200. I explained that I do not have that type of money and that is why I have a warranty (although I know there will be some out of pocket fees). I explained that I had 4 kids at the house and the temperatures were 80/81 in the house. No one cared or offered to help me in any way. Few days later, they said the coil was unavailable but they sent a quote to the warranty company for a new unit. The warranty covers the new unit but now they send me "modifications" that are extra so not covered by AHS for $2600! I got 3 different opinions and all 3 told me all of the "modifications" were unnecessary except for $450 for the refrigerant. I got another company to replace the coils and it was fixed the next day.. Be careful R Harris AC is very dishonest and does not care about people! read more

I was able to schedule an appointment within two days for a non-emergency issue. Robert was on time, pleasant and very knowledgeable. Highly recommend R. Harris AC & Heating. read more

R Harris came in after a poor experience with another a/c company (Absolute "dis" Comfort A/C). The tech was on time and immediately went to work diagnosing the problem. Getting to the AC was a real tight squeeze, but he managed to do some level of diagnosis. 5 stars for effort. The tech was honest about what would be covered and what to expect out of pocket. The unit would need to be moved and they offered to do that for a fee. Their estimate for the work was not cheap by any means....3 stars. Their honesty, integrity, professionalism, and willingness to help was a solid 5 stars. Average 4 stars. read more

Guys are good for checking things out but to follow up and schedule work they are nonexistent​. I should off known better. Not recommended. If you are only looking at someone to come do checks, they are ok. If you are looking for some repairs or replacement of components you will never hear anything from them. The phone number that's provided states voice message is full and you can't leave messages. read more

Robb was as good as it gets. Our new unit that he install 03/17 stopped. Robb came in, looked at the unit in the attic and said, I think the fuse has blown. Outside he went, looked at the wiring going into the house and said, "Yep, I was right. Something has chewed the cover all the wiring, they touched and shorted out." He corrected the wiring problem, replaced the old fuse with a new one and Bingo! Our unit was fixed in less than 30 minutes and he said, "No Charge, I'll catch you next time." I could not be happier with his service. read more

We were referred to Robert via American Home Shield after our AC pipes froze. I found him to be prompt, attentive, friendly, and honest when he diagnosed what was wrong with our AC. He also was really great on giving us great tips/suggestions on how to get better air flow. Would definitely recommend to others. read more

I met this company through American home shield. Troy did a good job repairing our Central a/c and Mr Harris came as well Both were friendly professional and Know their business highly recommend Them read more

I have insurance through American home shield, my A/C went out, they have a contract with this company. They came out on Monday, said it was a compressor issue. Received a call that they forgot to take pictures of the unit to get the right parts ordered, that they would come back out on Tuesday. They came out Wed and submitted on Thursday for parts. With temperatures over 97 degrees. My son has school by zoom, as the covid has closed them down, he and our two pets have been sitting in our 115 heat index home. I called to complain as they stated would fix on the following Tuesday. American Home Shield contacted the company, as my son got violently ill on Friday, dehydration and heat stroke. They mysteriously found the compress and installed Friday. They never once came in the home after compressor was installed, I paid 845.00 for refriderant out of contract. The tempt went from 89 to 85 never lower, I called the company no answer, though they state they have a 24/7 emergency call service. By Saturday was not working at all, house temperature soared to 115. I called company and AHS. Was assured company would come out, company did not call. It is now Monday and only get answering machine, and no e-mails responses. Over a week with no a/c is unacceptable. Do not use this company! I informed AHS to remove them from their list of service providers. read more