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    Samy's Camera

    Samy's Camera

    4.3
    (696 reviews)
    3.1 mi
    $$$

    Needed a digital camera and stopped at their store in Pasadena. Gabriel was very knowledgeable and…read moreshowed us several different cameras. This location was larger than I expected, and they have more than just cameras -- they had lighting gear, film, video equipment and more. They also offer photography, video and tech classes. There is a parking lot in the back of the building, and street parking is also available. The best part is that they are pet friendly!

    I had a frustrating experience at the Pasadena location of Samy's Camera that I think other…read morecustomers should be aware of. I brought in my OM-3 because the shutter was stuck closed and the camera was shutting down. I purchased a protection plan with the camera, but the staff at this location told me they didn't know what the warranty was and said they would not honor it. Since that didn't seem right, I drove to the Samy's Camera location in Los Angeles. The experience there was completely different. They immediately recognized the protection plan, honored it with no problem, and even handled shipping the camera out for warranty repair themselves. It was quick, professional, and exactly what I expected when buying expensive gear from a specialty camera shop. While I was in Pasadena, I also asked about a medium format camera they had for sale. The staff told me they could not guarantee that the camera worked. Out of curiosity I went to another camera business nearby and learned that they were actually the shop that repaired that exact camera and said it was fully functional. So unfortunately the Pasadena store left me with very little confidence. For high-end camera equipment, knowledge and service really matter. The Los Angeles Samy's location, on the other hand, was excellent and handled everything the way it should have been done in the first place.

    Photos
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    Learning about shot compositions in filmmaking with awesome LUMIX ambassador Matthew Sutherland! Such a great class!
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    Film Development Section
    Learning about drone shot compositions in filmmaking with awesome LUMIX ambassador Matthew Sutherland! Such a great class!

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    Learning about drone shot compositions in filmmaking with awesome LUMIX ambassador Matthew Sutherland! Such a great class!
    Photoworks By Rick

    Photoworks By Rick

    4.6
    (119 reviews)
    7.0 mi
    $$
    Offers commercial services
    Committed to quality results

    Rick restored a very old family photo and made brought it back to a perfect picture…read more It is amazing how Rick took a a faded and bleached out image and brought my Father back to life ! We are so grateful !

    I had a very disappointing experience here…read more I brought in two rolls of 35mm film simply to have them developed (no scans or prints, as I have my own scanner at home). When I was told they don't offer "develop only," I said "that's a shame, no problem" and began to leave. Instead of ending the interaction there, the owner questioned why it was "a shame" and began explaining that there's "no money" in just developing film and that it's not worth it for him. He implied that I wasn't bringing enough business and suggested I should just learn to develop film myself. When I mentioned I already know how but don't have the equipment at home, he continued asking what lab I usually go to and what scanner I use, then laughed at my setup. At that point the conversation felt condescending and unnecessary. I was not upset that he doesn't offer develop-only services -- that's his right. What upset me was being made to feel like I was doing something wrong simply by requesting a service and being willing to pay for it. After the exchange escalated, he then offered to do the developing anyway, and eventually even said he would do it for free. By that point, the interaction had already become uncomfortable and argumentative, and I no longer felt confident giving him my business. A simple "we don't offer that service" would have been perfectly fine. Instead, the interaction became unprofessional and dismissive. I cannot recommend this shop based on how customers are treated. Also check out the response the owner Rick gave to my review on Google on the image attached. His response tells us far more about him as a person. 1. "We do not offer Dev. only and our website reflects that." This is deflection. My review already acknowledged that it's his right not to offer that service. That was never the core complaint. He's reframing the issue into something easier to defend -- policy -- instead of behavior. That's a classic move when someone doesn't want to address tone or conduct. 2. "Established 1998... devotion and love of photography..." That's credential shielding. When someone leans on years in business or passion as a defense, it usually means they don't want to examine how they handled a specific interaction. Longevity good customer service. 3. "The rest of your review is just a personal rant..." That's the tell. He didn't: Acknowledge my experience Apologize for any misunderstanding Say he's sorry I felt uncomfortable Clarify his intent Offer to make it right He labeled my review as emotional and dismissed it. That's ego protection. What this tells me about him * He takes criticism personally * He reacts defensively * He reframes instead of reflecting * He likely believes he did nothing wrong * He prioritizes being right over being relational Zero accountability in that response. A business owner with strong emotional intelligence would say something like: "I'm sorry the interaction came across that way. That was not my intention. While we don't offer develop-only services, I regret that the conversation felt uncomfortable." That would have neutralized everything. Instead, he escalated by calling it a rant. "because of a short, first time interaction". In business, first impressions are everything Mr. Rafik Keshishi.

    Photos
    Passport pictures, any country, any size.
    Passport pictures, any country, any size.
    Audio & video transfers.
    Audio & video transfers.
    March Madness 2017

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    March Madness 2017

    R S Photo - photographystores - Updated August 2026

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