Excellent customer service Leonardo was very helpful and knowledgeable, pointed me in the right…read moredirection on choosing flooring for my bathroom

We are so grateful for the fantastic job David and David did in installing our wood flooring. They…read morewere attentive, efficient and really addressed our requests. And they are really nice guys! I would not hesitate to recommend them. They made the experience really stress-free for us.

They did a runner for me and it turned out to be very nice. Well worth the waiting and good money…read morevalue too.

I decided a few weeks ago that my carpet has to be replaced with a better flooring without the…read moreoften shampooing and vacuuming. Given I have 2 cats and dogs, it's a lot of work! A phone call to Alfonso led me to visit the showroom within an hour. I was greeted by Angy and met Alfonso. The same day, I picked my choice of LVT flooring and an appointment is set up after the measurement. Angy was extremely helpful, very knowledgeable and responsive to all inquiries. After a few days. the project started in the morning and was completed early afternoon. The Team did a fantastic job. They were quick and thorough. I love my new flooring! I highly recommend Alfonso and Angy on your next flooring project!

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

I'm always excited when I find a good deal so decided to look at Off Price based on suggestion by…read moremy neighbor. Dominic gives EXCELLENT customer service and depending on your project, great value. He buys short ends from American carpet manufacturers at terrific prices. I needed carpet for 2 bedrooms as the rest of house is hardwood. I got great quality, fully pet stain resistant, carpet for an unexpectedly low price. His team will even move furniture for a LOW price to make it easier on you. The shop on San Carlos isn't much to look at but you'll get awesome help and samples sent to your home. I don't think you can beat this place unless you need continuous carpet for several rooms. Even then, I'd still investigate what Dominic can do for you.

I was able to get my entire rental carpeted even with my crapy sub floor…read more Jack installed the carpets, the job was hard and took longer than I expected but the job was done right and will last. The previous carpet was not installed properly so my expectation was 2 day job. It took a week, but totally worth it.

I asked for and got a good quote from Tracee, Chuck's daughter, and the floor pricing and carpet…read morepricing were great! I got my living room and dining room carpet removed and replaced with vinyl laminate, the installer Ricardo was on time and really great. I had moved a lot of furniture outside, uncovered, and it started to rain, so Ricardo ran outside with a roll of plastic tarp and saved my furniture from water damage. This was above the call of duty! The floor looks great, it was a very good price, and the carpet we had installed to replace our old carpet on the stairs and upstairs landing is high quality, and again was installed by Jack with great care. Ricardo also put in new base boards, and everything looks great. The staff were excellent to deal with. Highest recommendation! Thanks again!

5/28/2026/1449 What they did: stretched and reattached a…read morethreshold strip after 40 years. I couldn't believe: that I ended up with twice the threshold that I ever remembered Josh and his son: or terrific I use Josh before and didn't hesitate to call him again Josh goes beyond: getting the job done, he had done a riser carpeted previously. Don't ever hesitate: to call him first. I called him out of the blue and was fortunate./John/CLAYTON.

The Carpet Repair Guys did an excellent job patching two large holes in my carpet. The carpet is…read morelow pile yet they made the patches blend in extremely well. They were on time, professional, fast, and worked within my budget. I'd recommend them to anyone with carpet repair needs!

I feel that I owe other home owners to provide a overview of what my family and I experienced with…read moreFloor Coverings International of West Santa Clara and our home in San Carlos. Our experience started with Phillip to replace the existing flooring in our home due to a flood. The initial issue came once we signed the contract and paid the 50% deposit, unexpectedly the flooring we were told we were getting was out of stock and would take weeks to order so we went with a backup option. From there, issues we were told that would not be a problem, such as replacement in the master closet, which we came up with a solution for, to underbidding the work and saying there was more than he/they expected became a constant trend. After the floor was installed, our walls had a fair amount of damage from the demo of the prior floor which we ended up paying the majority of the cost for while FCI chipped in. We had a large bump in the middle of our kitchen that stemmed from incorrect prep work and also a board that had no nails in it which was replaced. We had railing that were bent and incorrectly installed that had to be fixed and eventually were. We had stairs that were cracking at the joints and that needed to be fixed and eventually were. We still to this day, per the photos below, missing stair covers and uneven installation in areas. Also, our stairs creek on three of them which we did not have an issue with before. After this most horrific and lengthy experience with FCI, I would strongly consider other options that might be out there for you and your family.

I'm very happy with my new flooring so far not any issues with it,happy new years and hopefully…read moreeverything goes well for everyone

In the wake of our 6-month anniversary in working with the Carpet Center, my wife & I decided to…read moreshare some additional insight (from our experience) Since there has been no resolution, nor restitution (from the $1000+ in damage the Carpet Center caused to our home), we continue to want to inform & tell our story. Besides to the damage (which is well documented, via pictures on Houuz, Google + and yelp), my wife and I wanted to tell story of in lack of customer service, lack of professionalism and verbal accusations. Outside of the lack of customer service, my wife and I came to understanding when (and this was our case) the Carpet Center asks for a deposit/ down payment of +10% is technically illegal (and against California State License Board policy) The CSLB told me directly that is highly UN-professional, not to mention, you generally do not want to engage with companies who conduct such behavior. It typically means that the company (in this case) the Carpet Center does not have enough cash flow to fund current jobs (I wish I had known this) We ended up paying in full and would have regardless, but Aida and Nick Budetti sure know how to take it to their customers. In addition to that... and this is more of the issue, but when Aida and Nick came to inspect the damage the Carpet Center caused, Nick repeatedly (numerous times) decided to imply my wife is a liar (and right in front of her) I completely understand that this my story, but I will remind you that pictures do not lie, so you can see the damage and decide for yourself. I for one, would just like to educate and inform (from our story) so that others do not get hurt by the Carpet Center. If anything, I truly hope someone can be assisted by our story. DO NOT TRUST THE CARPET CENTER.

The guys at Carpet Center are great! Quite a random way that we ended up finding them--we built a…read moreset of floating shelves that our cat could climb and play on, and we were recommended to find some carpet scraps to staple on that would make the shelves more comfortable and safe. Went to a few carpet shops to find something that would work, and the Carpet Center staff were the only ones that cared to walk us through their leftover inventory and choose something that looked good and worked perfectly for our application--and the cat is happy too!

When looking to remodel my kitchen, I decided I would change out some carpets in the bedrooms. I…read morevisited the store in Campbell. The gentleman I interacted with (Darrell Lewis) was very friendly and very kind. He knew a lot about his products. I did go ahead and purchase the carpet for my house. I was very pleased with the quality and the way it looked. We did run into an issue with way the carpet was layed and the seams. Carpeteria came out to the house to evaluate the problem. After seeing what the problem was, they decided to just replace it. We were very pleased with the way they handled it. I went back a year later and purchased carpet for my parents house. Again they did a wonderful job.. They have a wide variety of carpets. I like that the carpet is pet friendly. If I ever need to purchase carpet again I would definitely go to Darrell Lewis at carpinteria in Campbell.

First of all wonderful customer service Darrell Lewis was so helpful. Once we had the carpet…read moreselected and ordered. Our general contractor was running behind on our home remodel, Darrell and carpeteria was very accommodating to hold the carpet till we where ready to have it installed. This location has a large selection and a none pressure environment. I will definitely be a repeat customer. Thank again!!!