Almost unreal how great this place is…read more First off, just on vibes, this is an amazing bike shop. You're effectively rolling your bike into someone's living room and they just jack it up and make it all right again. Kelly also fiercely believes in being part of the local community and takes every opportunity to show it. So on those bases alone, it's an amazing community bike shop. What puts it over the top is the quality and mechanical skill. I had a tune up gone bad at another highly rated bike shop in town this year. Nothing too drastic but persistent nagging problems that their best mechanics couldn't resolve despite repeated visits over multiple months and several multi-week stays in their shop. Eventually I just lost faith and brought it into Mack's. They politely pointed out several of the immediate issues (which the other shop had somehow entirely missed), but were reasonably conservative about their ability to diagnose the deeper and more intermittent issues I was experiencing. They quoted me two weeks. Two *hours* later I got a call. They had rebuilt all of the major systems. Everything was fixed, and it was less than a tenth the price of the other shop. I can't think of any higher proof of the quality of the work they do and their true attention to detail. Don't even think about going anywhere else!

My bike is in great shape now thanks to Mack's!! I called around and everyone had a much longer…read moretimeline. The people that work there are so knowledgeable and treat you with respect. No down talking here!!

I arrived with a flat tire ten minutes before closing and I expected to leave the bike at the shop…read moreand pick up in a few days. Instead of waiting, I received Immediate tire repair. That quick friendly service was much appreciated!! Thanks!

Amazing staff. We brought a walker in to have tbe breaks fixed. They had the parts and the repair…read more was done within 45 minutes. Top notch customer service. Definitely recommend them.

Customer oriented service. Completed a tune-up and…read moreadditional needed services. They are customer confidence oriented, and reasonably priced.

I had a problem with bike assembly. The staff here helped me…read morewith it efficiently and the price was quite cheap.

I brought my frame in to have a bottom bracket installed. They really know their stuff and did it…read moreprofessionally, quickly and for a very fair price. Looking at their shop and workspace, they are really experienced in working on high end bikes. I will certainly be back.

TLDR; went in to swap my saddle, willing to pay extra for a premium experience, they attempted to…read moreup sell a $325 fitting service and were unwilling to assist otherwise. After significant research into an issue I was having with my saddle, I went into Velosmith because according to the Selle Italia website they are a dealer participating in the idmatch (a "30 second" fitting procedure) and saddle test experience. The person I spoke with at the shop was friendly and helpful (although he was very quick to mention the $325 fitting that was a very important part of figuring out any type of saddle issue), but suggested that I contact their fitting expert to learn more about the demo program (same thing as the saddle test), so I left and contacted her by email. In that exchange the fitter was very nice, but pointed out immediately that the demo program is only for those who have gone through the $325 fitting experience. While I do believe there can be significant value in having a professional fitting. I just don't think I need one in this scenario because I've already run through most of the troubleshooting steps on my own to narrow down the potential causes (the Internet is a fabulous thing). I had really hoped that Velosmith would be that perfect boutique bike shop in a convenient location, and I would have been happy to pay more for that personalized expertise. But that wasn't the case. Instead of a premium experience, I was treated to a hard "mandatory" up sell (albeit in very friendly terms) for something I didn't want, or need.

The owner, Mike, is really outgoing and super helpful, and I don't feel any buying pressure when…read moreI'm in the store. It's like a used bookstore of sporting equipment, which feels very comfortable. Yesterday I stopped in looking for a free-standing pull-up bar, on a whim that they might have it, and lo and behold they had a Power Tower that was exactly what I needed. Mike was very can-do and cleared out a space for me to try it out, adjusting the height so it would work for me (I'm 6'7", hence the need for a pull-up higher than a door frame bar), and gave me plenty of space and no pressure to try it out. I bought it on the spot. I knew it probably wouldn't fit in my car and was only there for groceries at the Valli's supermarket in the same shopping center, and asked if I could could pick it up tomorrow (today) and Mike worked out when he'd have it disassembled by in time for me, and then offered to drop it off at my place at the end of the day for free (given I live relatively close in South Evanston), which was amazing and I took him up on it. This morning I woke up and couldn't get the idea of doing pull-ups at home out of my head, and stopped by at 10:30 am just after they opened, and Mike was not at all surprised to see me, was very ready to disassemble the item and try to load it into my car, and sure enough my car was too small. He then, unbelievably, offered to drive it over to my place on the spot. I was incredulous that he'd give me that kind of time during the business day. Besides this exceptional customer service experience (I hope I don't get Mike in trouble with customers asking for home delivery! ), they also have great selection and I've gotten a used skateboard there for my daughter and water bottles. When my daughter gets old enough to play sports, I'm sure I'll be back. And as I'm kitting out my home gym setup, this will be my first stop.

They server people up good and then again…read more Their Top Ten Most Wanted items that they have the one (4U) for you are (not in this particle order stella) - Bikes - Dumbells - Adult Baseball Gloves - exercise Bikes - Golf Goofy - Golf Drivers - Hockey Sticks AND & - Mini Tramps Yo

I brought my bike in for a tube-up. It had been sitting unused for several years. The tune-up was…read moreall that was needed. I loved the personable owners, very honest about the cost and estimated needs. I felt at ease leaving the bike in their hands. Picking it up was on the day they said it would be. Excellent tune-up. Thank you!

Went here for maintenance on a bike that had been in storage for a few years. It came back in like…read morenew condition and a few days ahead of schedule too, and has been riding beautifully ever since. This was top quality work at a totally fair price.

I will simply never be back here. I went here once and had a terrible experience and can not in…read moregood conscience recommend them to anyone. Others may have had better service, but believe the negative reviews they have received because they are true as well. I went here only out of convenience because I work nearby and the previous shop I went to was in Humboldt park. Rather than going far out of my way, I thought I'd give this place a try out of convenience. But suffice it to say the pretentious roadie vibes are very real here and I should've stuck with my old shop. I went in to get my tubeless tires changed. That was it. It turned into sooo much more. When I first went in, I had already previously purchased tires in the fall and didn't bother getting the service done until spring. The tech laughed at me for not bringing in the correct tires for the bike.... I explained, no they are correct, I am not stupid. He then laughed it off... oh you're right, they are just so freaking dusty I couldn't tell(they had been in my basement since winter) This then turned into inspecting my bike and telling me I was going to need new handle bars all of a sudden? A full inspection because "things weren't working", and then the ancillary fees associated" new bar tape, labor, etc.) I reluctantly agreed, which turned into a 2 month process with my bike. They called me saying I needed new forks but could only get the ones they had picked, they couldn't return it to me without doing that work. The back and forth went on for so long I eventually said let me pay you for the work you have done and give me my bike back. It turns out the only work they had done was disassembling my bike. Take the bearings out of the forks, taking the bar tape off. And giving it back in that condition without the tires being done when that was all I wanted in the first place. Then they charged me 40 bucks for their "work". Do yourself a favor and go somewhere else. After asking around, there are better shops in Evanston. Save yourself the trouble you might encounter from these guys. Thanks but no thanks Pony.

This is a great bike shop. The folks are super helpful an d friendly. Nice selection of…read moreCannondale and other bikes. They tuned up my wife's e-trike that needed some tweaking. I just bought a Quick 3 mens bike. They have an air hose to fill your tires.