The customer service of this store is unreal. I have never had a bad experience at 5.11 and always…read morehave a great time shopping. They have awesome sales, the patch of the month and other patches that are constantly updated. I pass by just to pick up patches from time to time. Their women's clothes is so high quality. I love wearing their stuff.

2016 was my first visit when store opened. Most of items are out of my price range but they have…read more20-40% discount during Black Friday weekend Nov 2022 so I came back. Sales staff very helpful including the Marine veteran (OooRah!) to help me find trousers best for me. I bought one pair and will get a couple more now.

We were at the mall and hubby thought he could pop in quick to buy some grip tape for his…read morepickleball paddle. First thing I noticed was- no signage! So frustrating! On a search to find someone to ask where the pickleball section might be. Finally found someone that works there. We find the escalators and head upstairs. We eventually found what we came in for but it was painful. The grip tape was $3.50, so the price was average. I found navigating this store to be irritating because it is just an odd shaped store to begin with and the layout is all over the place. This store needs more signage - even to find the escalators!

This store has really gone downhill, Escalators don't work,…read morenot enough employees to service. Next time I will drive the extra few miles to go to Scheels. never coming back to the store again. Sad because it used to be a very clean and well run store.

After dining next door, we went to Academy to look at their fishing items. My grandson had some…read morebirthday money burning a hole in his pocket and he needed a new fishing pole. They had a decent amount of fishing gear. Remember the old TV commercials for Popiel's Pocket Fisherman? Yes, I'm that old. :-) They had a huge selection of personal pocket fishing poles. And we even tried it out in the store - it does fit in your pocket. Prices seem a little on the high side. Checkout process was so so. No personality, no smile, no thanks for coming in. But they got the job done.

Sorry, I hate to write 1-star reviews but this place has gone down the toilet!…read more My daughter needs new sports shoes so of course we come here! We found ONE box that was her size and it was on the top shelf, naturally. After looking for help and not finding anyone around we got the ladder and retrieved them. Luckily they fit so we took them and stood in the ONE line that had, no joke, 8 people waiting! We were wrapped around the eyeglass case... I have to say, screw this, I'll order from Amazon!

The guys at this Sun and Ski location in Frisco, Tx. were absolutely fantastic!!! I'm serious! From…read morethe manager and salesperson to the guys in the bike shop. They made sure that I was happy, had what I wanted, what fit my budget my capabilities and my needs. I LOVE my new bike, and I love the customer service and overall treatment that I received. Special thanks to Wes, Duwanna and Chris. And an extra, extra special thanks to Blake, who took me outside and let me video him as he prepped my bike to travel on my truck. Thanks guys, well done. I highly recommend.

I recently had my vintage Schwinn WorldSport completely overhauled at Sun & Ski Sports. Although I…read morewasn't available for the initial drop-off, Blake was incredibly helpful, insightful, and knowledgeable about this specific vintage model. When the work was finished, I finally had the chance to see the final product and meet Blake in person. The results definitely exceeded my expectations; the bike rides exactly as I imagine it would have coming straight out of the factory. They were also able to source parts and offered recommendations for modifications in the future. Furthermore, the pricing for the labor beat every other bike shop in the area. I would highly recommend Sun & Ski Sports to anyone in need of high-quality bike maintenance or repairs.

I know this is a chain store but REI customer service on the phone and staff in the store is A+…read moreeverytime. The many products that we've purchased have been of high quality. Mostly hiking and camping gear. This has been our go to outdoor brand for many years.

The hubby and I went to REI to get some nice swimming shoes, and we were so impressed with the…read moreexperience. This store has just about every camping and hiking item you could need. I've never been in a store with so many genuinely kind and helpful employees. Everyone seemed happy to assist and took the time to educate us on what we needed. We were able to browse comfortably without feeling hovered over, but help was always available when we needed it. It made for such a pleasant and stress-free shopping trip!

Highly recommended! It was my first online order. I went to pick up the item on early Wednesday…read moremorning (Christmas Eve). The store was clean and well-organized. A young man at the register directed me to the Online Pickup area. As I have just checked-in when I was entering the store, another associate was already walking towards there to get my item. It was super-efficient! Thank you for doing a great job! Excellent customer experience. Please keep up the good work!

Casey Martin had excellent customer service and went above and beyond to make sure I got the…read moreproduct I needed. Really appreciate his attitude and attentiveness.

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

With everything in the world seemingly getting so much more expensive, Academy seems like one of…read morethe only places I go, where i look at things and think "that is a decent price for that". They have a good selection and all the sports gear you need and a pretty decent selection of athleisure wear.

When possible 100% of the time for me,I want to Brick and Mortar it. Yea,I could have had it…read moredelivered to my doorstep in 30 minutes with a ton of packaging and cardboard to dispose of or.... Visit my handy local outdoor place! Just so happened they had exactly what I was looking for. Now, that feels good.

Hubby received a gift card for Christmas so we came to spend it! He headed straight to the fishing…read morelure aisles where he walked around like a kid in a candy store. Of course he found a bunch to purchase. I must say that the store shelves were very well stocked with a great selection. I was looking for a new hiking backpack and found one that had all features I was looking for. I had fun looking at the taxidermy animals and live fish. There was a huge selection of clothing on clearance.

Fantastic store with outdoor clothing and fishing gear and clothing…read more We use this brand for our waders and love them! They are high quality as is everything I've bought here!

I stumbled upon this Orvis location when in the center for Trader Joe's. I immediately spotted…read moretheir info for Fly Fishing 101 classes and knew I'd sign up. I've been fly fishing on the Gallatin with a guide and knew ever since then it was something I wanted to do a lot more of. I came in for their Bass Creek class which was great and will be returning for the Fly Fishing class. Hopefully I can work up to joining the group trips. Great gear and probably everything you need to get started can be found in here. I'll get some waders and the other essentials in the near future. Excellent service in store. Very fun store!

Shay to the rescue again!! I just bought a bike rack from Shay and he worked in the hot summer sun…read moreshowing me how to install it and even adjusting my roof rack (which took forever). I'm a repeat customer for a reason. This guy is too-notch!

Don't buy. If you must buy, check very closely. Sold me some junk, then wouldn't answer texts…read moreabout it. Real friendly guy, and super responsive before the sale, but now won't respond. His prices were higher than other Clist stuff, but I thought his expertise was worth something. Super disappointed.