The staff here Rack Attack Denver West was most knowledgeable and helpful had parts that I needed to get my rack back up to par and on my new car. The staff is so friendly and helpful. A-1 service good to see it's not lost in this world! read more

The service here is amazing. We were on our way up to the mountains with our bikes when we realized our Yakima rack was missing a bolt & the bikes were moving around a bit too much. The rack is about 20 years old but they were able to find a bolt that fit. They also hooked us up with new rubber straps. He even threw in some cam straps they had laying around for some extra security. read more

The customer service, ease of appointment and overall experience were just amazing. They were kind on the phone, ordered the hitch I needed and I had it installed as soon as it came in. I live about four hours from Rack Attack and I would be more than happy to make the trip for this type of service. Highly recommended. read more

Looking for a rack system...? Your search is done! Contact Rack Attack. Excellent customer service, very knowledgeable, patient... I can't list enough positive praise for their team. The Denver-West team helped me with a new purchase of a Kuat NV 2.0 plus a 2 bike add-on, making the investigation process and buying experience all positive. If I could give them 10-stars... I would. Thank you Denver-West team for beating the price of your competitors. I will always refer friends to your store for rack systems and will always go to you for any possible future rack system needs. Great Job!!!! read more

Rack Attack was recommended to me by Colorado Ski and Golf in Arvada, Colorado. I looked online and was worried at first that the racks I needed for an upcoming ski trip that weekend were out of my budget. I gave them a call and they let me know that it would actually be much cheaper because my Subaru Outback already had a roof rack and cross bars. A concern I had was that I could only visit Rack Attack during my lunch break, but they assured me I could be in-and-out in less than an hour, based on my requirements. A little bit skeptical, I headed on down and was greeted by Ben. He answered all of my questions and helped me choose the best rack for my budget. In fact, they had an open-box special that he offered up - which saved me a chunk of change. After the installation, I noticed that the slide out Thule racks needed some lubrication and commented that I would apply some WD-40 when I arrived home. Ben quickly noted that silicon lubricant would be more appropriate, as the WD-40 would attract dirt and could ultimately cause the rack to be even more sticky. Going out of his way to be awesome, Ben grabbed some silicon from the back area, and applied it to my rack - at no charge. Ben went above and beyond to make sure the rack was installed and working to my satisfaction - I got a great deal - and I was out of there in 45 minutes. I just returned from the ski trip and the rack worked great. Thanks Rack Attack! read more

A very disappointing experience from beginning to end. They have a system in place which means that you have to wait over a month to even set an appointment. This system is at least somewhat understandable because of Covid supply issues. The greater issue is their customer service tech lied when I scheduled the appointment about the time it would take. The response of the counter people was basically tough luck we can't do anything to make up for our mistake. If you want a new date to accommodate the 3 hour install that we told you would be an hour to 90 minutes you have to go to the back of the line and wait 2-3 weeks for an appointment. They were reasonable about refunding my money when I decided this was not a company I wanted to do business with read more

Went in because Thule shipped me a ProBike without any parts and I was headed on a 1400 mile journey. The guys were awesome, very friendly, and found the right parts so that I could put it all together. They were used, but totally did the job! AND they didn't even charge me. Won my business forever. Will certainly be back!!! Thanks guys!!!! read more

Awesome, knowledgeable team. Super helpful and generous with their time. Definitely buy your gear from this location.

Super service. Clean store, well organized, everyone wearing masks, very polite. Helped me with my bike rack in no time. Would recommend highly. read more

I had such a great experience at Rack Attack, from coming by to get a quote to calling again to discuss that best option in my budget to the installation and customer service over all. Justin did an amazing install and took the time to explain the best procedure and use of the rails. Overall I'm so happy we came here and although this location was further for me, I am glad we came here regardless. Thanks Justin and rack attack! read more

We had a problem with one of our Yakima roof rack mounts. The representative replaced the broken part for free.

Rack Attack wanted to charge well over $500 for parts and labor just to install a hitch on my car. Good thing there is a Uhaul store next door that will perform the same service for half the price. read more

Rack Attack is good if you are clueless about simple or not willing to do the relatively easy installs of bike racks and are willing to pay for the high labor rates plus full MSRP on bike racks, roof systems, ski racks etc. However, you can easily get 15%-20% off Yakima/Thule racks/systems and free shipping PLUS no tax and save even more by installing the stuff yourself, and learning something in the process. If you're spending $230 per rack like me (I need 4) plus the landing pads, towers, locks and aero bars, I'd be into this for $2,000+ and another $2000 for the truck bed cover. I can save over $400 plus the install cost so over $600 ordering online and doing it myself. I can save around $500 buying form other local stores, so I may just do that. Rack Attack is not a competitive store, at least not for guys like me who are willing to do some research. I have bought items from them at the Denver store (Thule T2 and some snowboard racks all at full MSRP plus tax) but not anymore. read more

Received three quotes from the same rack attack location for a hitch each 200$ more than other places and varied by as much as 300$. Also requested they walk outside to check a component that I paid extra to have installed by them. Despite three employees and no other costumers ,it was I assume too much effort for they balked on providing that assiatance. Why brick and mortar stores will not survive. Too bad . Why be subjected to overpriced services with employees who obviously are not interested in supporting the owner ,business, or costumers.Will resume ordering online and watching a YouTube for installation and use all from the comfort of my couch. read more

Went out of my way (and in snow) to grab an adapter set for a Thule ski rack. So glad I did. The guys were super helpful and took the time to show me what I was doing. And then gave me the part for free! Thanks guys! read more

I'll keep this short and sweet. Went to buy a bike rack (2 bike) I showed the kid my SUV with a hitch attached (1 1/4") He sold me a 2 inch receiver went home and Yikes it didn't fit. I called and spoke to Ben, it was determined in fact, the kid sold me the wrong size! (you think) I brought it back and never received an apology for the inconvenience (they could have easily thrown in a lock for my time). I also was given a replacement which was used, Thule sticker peeling off. Needless to say I was frustrated with the service and the fact I wasted a weekend of my valuable time without being able to use my bike rack OR bike. read more

I wanted to write and thank Ben and his team for making my Yakima Skyrack installation process seamless. Ben also made it a point to be as price conscious as possible giving me 2 quotes and using my old equipment for the install while giving me great rates on the new equipment needed as well. Thanks again Ben and team - you guys are great and I'll be back for my bike rack install. Shane read more

Overpriced and the staff are not very helpful. I needed help with a lock repair on a Yakima box and they definitely had better things to do. I can understand that to a point, but then they weren't even willing to refer me to a decent locksmith. It was just a poor customer service experience. I see no reason to return. read more

The guys at Rack a attack totally made my day! I came in looking for a Yakima roof rack for my yota. After a quick chat, the Thule system seemed way more stout for what I needed it for. I was literally in and out in 45 minutes with the install! They even hooked it up with a key for my ski carrier system. Awesome work guys, Inthouht the Seattle store was good, but the Golden store tops it by far! read more

Total pros. Great customer service. Ordered a part that I couldn't find anywhere else in town. These people make it right.

My wife brought our vehicle to rack attack to install a trail hitch so we could help move our daughter to Florida for college. Well they installed the hitch fine but did not install the wiring harness. Who would install a hitch with out the harness? Not very useful is it? When I called them, they said that they frequently install the hitch without the harness because the vehicle already has a harness. Well our vehicle doesn't have a harness so why would anyone install a hitch without a harness? I would not recommend this place. read more

Great customer service the guys here made sure my wife got exactly what she was looking for.

Excellent customer service from Justin ! He went above and beyond! We will always come across town to this location

I was very impressed on my first visit. I called ahead and Jake helped me pick out a rack for my car. When I visited the store to purchase the rack, all three staff members were very helpful. Jake was fabulous and assisted me with installation. Love this place and I'll be back again! Thanks for your help! I love my nice rack! (P.S. I would love one of those stickers) read more

Worst experience with this shop, however they were able to make it right and get me back on the road.

I was initially hesitant to go here as I usually try to do things myself for as cheap as possible, but I was getting overwhelmed with all of my options for carrying mountain bikes on my new truck. I had bought a rack option online that I ended up having to pay $20 in shipping to return it when it didn't work. I went in and Ben was great about explaining all of my options and printed out what it would cost. It was great to see all of the options in one place and have somebody who knew the products well and could explain the pros and cons. I decided to pull the trigger on a truck bed rack install and bought some bike racks to mount on it. I ended up not liking the bike racks as they were not as secure as I thought they would be. I called up Zach and he first helped me trouble shoot, then returned them and helped me pick out an option that fit my needs better. He was super helpful, and even removed the old racks and mounted my new ones for me for no additional cost, despite the fact that the second options was much cheaper and these guys work on commission. Oh and they also price matched any cheaper price I found online, and even looked up the price on the brands website to make sure there wasn't a cheaper price without me asking. I wouldn't hesitate to give them my business again and encourage others to do the same. read more

I've been dealing with Rack Attack for 15 years, mostly on the east side of town, but in the last couple of months on the west side (Colfax). These guys just reinforce why I find no need to go anywhere else. They always have what I'm looking for, they problem solve, offering effective solutions and are very accommodating. They even take in trade ins, which was awesome. They're a pleasure to do business with, I keep finding reasons to do business with them. Just debating whether my next purchase should be a bicycle rack or motorcycle rack hmmmm. read more

I don't write Yelp reviews, but these guys really helped me out. I lost the door assembly to one of my Yakima Baseline towers. The part was available for $6.00 on the Yakima web site, but they wanted $12.00 for shipping. Fortunately, the part was available at Rack Attack for the same price, without any shipping charge. If you need stuff for your rack, chances are they'll have it here. If not, I bet they can get it. read more

These guys aren't about helping you out with a simple part. You buy the entire kit, or nothing. And after they shock you with the price for a couple of pieces of plastic, they suggest you just purchase a whole new system. read more

Wow these guys are great. Thanks Zack!!!! I bought a Kuat NV 2.0 and the 2 bike add on. I got a great price and they called around to get me a set where the base rack and the add-on had matching key codes. Superb!!! read more

I just can't say enough good things about rack attack. They have worked on both my truck, and most recently my van. They build a custom 4 bike rack for the inside of my van. This was a difficult job and they approached it with intelligence and patience. They can up with a rack solution that is creative and overall came out awesome. They stayed late to get the job done, and came in under budget, what more can you ask for. Long story short if you need a rack installed this is the place to go. read more

These guys are great and make sure everything is fitted perfectly. The only place to buy racks!

Excellent Customer Service! My wife needed a Thule Bike Rack part. Not only did they have the part in stock, but it was a better price than 3 other places. Kris, the manager came out and looked at the rack (purchased elsewhere), noticed it was incorrectly installed, and corrected the problem, and showed me how to use it (other place did not). Rack Attack Denver-West will be the only place for racks, hitches, or whatever we may need to carry and haul on our vehicles. Will definitely recommend. read more

Fast, friendly service. I took all my old Yakima parts in to see what could be used to mount ski racks on my subie. Ryan was a star and I was in and out in 30 minutes... Road ready! I highly recommend rack attack! read more

I have purchased twice from the west Colfax location, one about four years ago and now in September 2016, and both times I was disappointed with the service, mainly the dick-like attitude of the dudes working there. I only went back there because of the convenience, because I live in Golden, and I figured they had what I was looking for; and they did. But when you go in looking for a specific item, and ask a couple of questions, they act like you are bothering them and it's an imposition. If you're a woman, I get the feeling they treat you like you're inherently dumb, and they can be condescending. They should take some customer service lessons from Chipolte's (even given the recent bad publicity they have received...). Look out for the dude with the cupie-doll red hair- (partial Mohawk, perhaps)(?): he is especially sour, surly and condescending; and I honestly don't think he realizes what a dick he is. I won't go Back to Rack attack! read more

We just bought a Yakima rack from Ben at Rack Attack in Golden. Great shop and the guys there really know they're stuff! They are friendly, smart, funny, and very knowledgeable about their products. Thanks for all your help and hard work Ben! The car and rack look great! read more

They gave me a price on how long it would take. Then when it was done sooner than an hour and and a half they said it was per peice for installation. So they got an extra $50.00 out of me for the install. But I wouldn't be back for Thule Roof Rack carrier. I guess it's get as much money as you can & don't worry about return customers. read more

I wish I would have known about Rack Attack (and Chris H.) sooner!! I ordered an ARB awning from the Internet; they forgot to send mounting hardware. I called a few local rack businesses and was told that it was ridiculous to want to put an awning on a non-off-roading vehicle. In a panic (as I planned to leave for a 3 week camping road trip in a few days), I talked to Chris and he said to bring the car and awning so he could look at it. He invented a way to attach the awning to my car, as well as, found AND made parts to do it with. The awning has been an essential part of our trip (about 4,000 miles so far). I am so grateful for Chris and Rack Attack. Everyone there is so nice and Chris really went above and beyond. I will absolutely be going there and referring my friends for any future needs. read more

Great information and service by Ben. He helped me configure my rack for current and future use. The entire staff was friendly and helpful. I will shop there again. read more

Not much for customer service, but Zack in the back was good help. Two stars for Zack, zero for rack attack golden