Wow! This place is amazing! We came in early on a Saturday morning and Brad helped us. Their customer service and advice on all the systems for your car was very helpful in making our selection. Excellent customer service. The prices are great and the experience was painless. I highly recommend checking this place out and supporting a local business. Thank you so much Brad! read more

Great store, Excellent & Knowlegable Staff. I'm a repeat customer several times over. These guys have the selection of a big box store with the personal customer service you would expect from a small independent owner-operated store. They also take trade ins! read more

After reading Yelp reviews I headed down to Rack N Road with my newly purchased 2007 BMW wagon needing some extra space for camping this summer and for my skis this winter . They were most helpful , straightforward and honest . I felt no pressure from them , and after a short wait left with a roof rack and box that looked like it was made for the car. Sure, it wasn't cheap but I wasn't after cheapness ,they offer money back if you find it cheaper elsewhere anyway . They know their stuff. Enough said. read more

I bought a new car. I called these guys before I bought because with four kids, I need some extra room for camping and bikes. They ordered the parts and I brought it in. I went for a walk around green lake, got some coffee, browsed Greg's, and got back at 4:20. Seems like these guys had time to smoke some of the good stuff. My vehicle hadn't moved. I was kind of upset, so I asked the guy if there was a problem with my rack. He looked my order up and told me that they had the vehicle until five, which, isn't a big deal, but I brought it in at three. I had to disagree. The employee then got in my car, but the rack on in ten minutes, and brought it around. He gave me the keys and said, 4:30 and walked away. I thought to myself, what a prick. Customer service sucked. Will NEVER go there again. I should of gone with the guys in West Seattle. At least they understand customer service. Shit. read more

Just had a hitch and rack installed on my new car here today. I couldn't disagree more with the lady who reviewed negatively here about her hitch experience. These guys are so dialed and professional they deserve way more than what I paid for the service and product. Less than 1 hour turn around time - perfect installation - great in-person instruction on how to use my rack - and they are just nice guys. I even watched the manager bend over backward to help out a distressed phone customer while I waited, and he completely made her happy with his resourcefulness. Go here - trust me. These guys will take super care of you. They are all about a hppy customer above anything else. read more

I drove by it many times and always thought that it seemed like they had a lot to offer. I ended up getting a truck cargo net and some bike locks and couldn't believe all the great racks they offered! Everyone was very helpful and knowledgable. I later went back and got chains and even though these weren't high dollar items, they were very helpful and even showed me exactly how to put them on and be comfortable with doing it myself. Thumbs up and I would recommend them to anyone! Thanks guys! read more

I recently purchased a new Jeep Wrangler and had an older ski/bike rack that fit my older Jeep Wrangler. I took it to them (I'd previously purchased a bike rack for a different car and had a great experience) and asked if they could make it fit. Jeff was able to come up with a solution and install the older rack saving me $100's of dollars by thinking outside the box. I will always go to them for my bike/ski car racks! Thanks! read more

Wow! These guys were GREAT!! Jamie took care of all of clients car needs in less than ten minutes. My client and I were both happy happy happy with the end result. REI doesn't even compare... dont waste your time! Thank you so much Jamie and R&R!! read more

A short story long: I drove my truck into a mislabeled parking garage that was too short for my truck and ended up ripping off one of my Yakima roof rack crossbars. The garage owners didn't want anything to do with it and I was in a hurry on my way out of town and mad as a hornet at this point. I remembered some months ago though a friend had told me that Rack N Road was the tits so I called and asked them what I could do in a pinch. I thought the whole tower piece ($50.00) was damaged and they set one aside for me to pick it up an hour later. When I got there though, they took a quick gander at it and only one small piece that sat below the tower was actually broken. They just happened to have an extra one laying around in the back that they tossed my way no charge! They even helped me with an end cap that got torn off too. These guys are awesome, and my friend was right. If you ever have any need for a roof rack, a bike rack, a trailer hitch, snow chains, or anything Thule/Yakima please check these guys out. They are honest and will do anything to help. Thank you Rack N Road! read more

Awesome service! They got me in and done in less than an hour with no heavy selling and reasonable rates! Ned hooked me up. I'm so happy. Highly recommend! Love these guys! read more

I needed help figuring out what kind of cargo basket would work on my 2009 Honda Element. "Luckily" I was connected with Jennifer Lucky (yes, that's her name). This girl knows her stuff. She was incredibly helpful, beyond any expectation I might have had. Friendly, personable, super knowledgeable. Give this girl a raise or a promotion!!! read more

Wow... if you were ever considering going into the trail and hitch biz, Seattle could really use another place to do this kind of work. I had heard great things about rack and road, but our experience was awful. First off, they didn't have what we needed- which of course is fine- but they found it at one of their warehouses and took a deposit from us. Two weeks went by with absolutely no word from them about the hitch, when we finally - after several tries- got through to them on the phone. They guy didn't have any idea about our order, apparently had no way to even track our order, and they had spelled out name wrong so it was impossible for them to find it in their system for a bit when we first called in. We were told that the part would "probably" be in soon, and that we should make an appointment for install since they were weeks out already! First time anyone had mentioned THAT important piece of info! So we make an appointments for two weeks out, the part FINALLY comes in, and we bring our car in at the appointed time. We ask the tech how long (even though we were already told it can take up to two hours), and he says a few hours. So we leave, Walk the lake, hang back and return at a little over two hours and they are JUST getting started on our car!!!! Unreal!! I cannot believe how unorganized and terrible the customer service is here, but I guess because they're the only game in town they don't have to worry about it. Really hope our hitch actually stays in place! Long story short- at this point there's not another local option- so if you have to use this place, just have a very low expectation for customer service. UPDATE** We went to pick up our car last night and they graciously offered us a 20% discount for our trouble. And the owner/manager actually called us to check in and make sure all was well and admitted to things being a little off given the times we're in. I must say, that extra mile of a personal check in really changed my mind and showed that the management is looking out for their customers. Sounds like we just had bad timing! read more

Whatever you do, do not try to sell your racks or components back to these guys. I didn't have time to post my stuff on Craigslist and had to get rid of it because I don't have storage anymore so I went to them to sell my complete Yakima system. 4 - q towers, 2 - 54in bars, 1 - viper bike rack, a wind screen and 5 locks with key. Cost over $600 new. Saw the identical q towers on the shelf for $119 and the viper bike rack for $70. What did they give? $15 total... if you have time, shop and sell on Craigslist or EBay, Rack 'n' Road are a huge, huge rip off... read more

This shop knows their stuff. I highly recommend them for your roof rack needs for all sports.

The team over at Rack N Road on Aurora are kicking ass during this pandemic. I've driven past their shop nearly daily for the last 8 months and finally had a chance to reach out. The week before Memorial Day, we decided to pick up a small camper trailer for our crossover. I called Rack N Road on Monday evening, left a voicemail. Got in touch on Tuesday afternoon and placed an order for the hitch receiver, brake controller and wiring needed for a 4-pin and 7-way setup. Picked it all up Wednesday. By Thursday I realized I didn't have the space to safely install anything on my own at home, and they were able to squeeze me in Friday since we were picking up the trailer Saturday. They made it happen quickly, were extremely thorough and helpful throughout the process. The manager and his team went above and beyond to make it work, even on short notice after I had opted to install myself at home, even amid much longer days than anticipated given the increase in business volume before the summer rush. If you need a hitch, anything related to towing or a roof rack/bike rack/anything rack setup, call them. read more

I needed a rack with very specific dimensions that they were not able to accommodate, but they gave me a brand and helped me research my problem. It isn't everyday you get that kind of service. These guys will do what is right even if that is referring you to someone else! read more

I purchased several iPhone cases online, and I must say, that I am at a loss for words, on the EXCELLENT SERVICE, I received. I purchase a lot of things online, but hands down for this merchant. I sent an email to ask when I would expect my purchase and Chris was AWESOME! He went above and beyond in assisting me with my order. Too bad that it only has 5 stars to give, Rack n Road should get twice the amount. read more

Phenomenal customer service, can't say enough about how great these guys are. Walked in with my tail between my legs having attempted a self install drilling into my roof that went sideways. The staff didn't blow me off for having gone the DIY route, or shame me with the "should had us do it" as I was expecting to walk into. Instead they walked me through what was causing my install, inspected my project, gave me advice for getting back on track, and even threw in a couple bits of hardware to replace the one I damaged at no charge. These guys are super knowledgeable and friendly, will 100% be back! read more

They did a great job on installing a hitch and appreciated the manager lowering the price to meet the price of a competitor.

In a word, S-L-O-W! When they booked my appointment, they reserved 2 hours, but said it would be more like 90 minutes. When I got there, they said "we have two guys, so it will probably only be a little over 60 minutes." WRONG. I sat there for THREE HOURS waiting for them to finish a simple install of a trailer hitch. They later admitted that the reason it took so long was because "we broke a drill bit at the beginning." When I asked them if they didn't have more than one drill bit, the answer was "yeah, but they're all really dull." Apparently, they don't have a drill bit sharpened either. Who doesn't have that? Surprisingly, there isn't any place to wait, other than one crappy chair by the back door and the bathroom was horribly disgusting - I've seen better at gas stations. This should have been a much better experience than it was, but I got the impression that customer service really isn't high on their list of priorities. read more

Great experience! I needed wiring for my factory installed trailer hitch QUICK, these guys made it happen! Going as far as getting the kit from their Bellevue store and working me in next day. Friendly, helpful customer service. Would absolutely use them again or recommend them to a friend. read more

I purchased a set of tire chains from Rack N Road a few years ago, and they were very helpful in showing us how to put them on. However, they really stood out when I got a used roof rack on Craigslist this winter only to get home and find out that one of the bolts was missing. They were originally willing to pull one off of the display and order a replacement themselves. However, they found an extra one in their spare parts collection and gave it to me for free! Super helpful and very nice. My next rack purchase will definintely be from them. read more

On 3 separate occasions spanning about 4 years now, these guys have delivered simply stellar service. 1st time was enlisting help after my Thule T2 rack got out of whack going thru what should have been an ok car wash- not so much. 2nd time was installing a set up to carry my SUP board- thorough and careful installation, and they didn't mind me asking all sorts of questions about how I'd remove the racks, etc. They were careful and educated me on the system. Yesterday was the 3rd when I went in after having a hard time re-installing the SUP racks since I took them off for a detailed car wash. One of the guys came out to my car and willingly showed me the step I need to do to get the straps to lengthen. Not everyone would be so gracious as to leave the installation area to come outside and patiently show someone how to do this. While they get busy, if you can wait a bit, they know how to treat each of their customers with that one on one attention, which goes very far. Thank you guys for being so solid over the years- it's much appreciated! read more

I bought a Thule Atlantis 1600 from these guys a few weeks ago. I love the box, and their service was great. They helped me find the perfect box, which looks great on my car, and they had me installed in about 15 minutes! Lot's of stuff to choose from in their shop for sure, but I did most of my shopping on their website. read more

Very knowledgeable, great service and 'consultation' on what we need for our new vehicle. Top notch!

I had a great experience with R&R. Right from the beginning, the hitch purchase and install for my Subaru was easy! It was busy both times I went in, but someone helped me almost immediately and took the time to explain each of the components I would need. Would definitely use these guys again in the future! read more

Very helpful and knowledgeable staff. Good selection of bike racks and prices were better than other places we checked. Plus they had a check-in offer for 10% off! read more

Stopped by with a question about my rack. The folks here understood my frustration with a rack system I had recently purchased and were gracious enough to waive the install fee on a bike rack I purchased while I was there. Would definitely recommend to a friend! read more

We were just there to get help with a roof rack to carry kayaks on our classic Jeep, wanted to make the safest choice. It's Memorial Day weekend and super busy. But all hands were on deck, we were helped within 5 minutes. Great knowledge base about our particular vehicle and how to meet our needs. Two parts were available in good condition used, one is being special ordered. We were set and done in an hour. Saved us about half with the used options. Highly recommend! read more

We bought a bike and kayak rack here. It was expensive but the install was good and the customer service, though slow and preoccupied with the phone, was helpful when we finally got someone to help us. read more

Customer service is awesome! I researched the cost of adding a cargo box to handle multiple snowboards on my Subaru Crosstrek. When I talked to them on the phone, they were able to find discounted used crossbars, with a new cargo box. They were able to install all parts, and walked me through the new setup, to make sure I was comfortable handling the equipment. It saved me about 30% compared to the estimated cost! I wasn't even expecting the included installation! I hardly ever give 5 stars; but this is the place to rack your vehicle! read more

Super nice guys! Always friendly, attentive and eager to help in any way. My roof rack was acting up and I took it in and they went out and fiddled with it until they fixed it for me. Super helpful, looking forward to buying a new Thule from them soon! read more

I had my friend install a brake controller. I wasn't sure if he it correctly. So brought my car to Rack N Road. Ned at Rack N Road took his time and examining it and said it was wired correctly but it could have been done with better wiring paths. He some me some options for the wiring. Ultimately, I was happy with my experience at Rack N Road. read more

Chris at rack and road was a great help. Was looking for a snowboard rack, and Chris was super helpful explaining their great selection. Bought a thule rack and got a great price to boot. I definitly will be back to their shop for any of my rack needs. read more

I was in the market for some snowboard/ski racks for my 08 civic sedan, when I came across the Rack N Road (aurora location) groupon. I quickly looked up reviews of the establishment and read some glowing reviews. Knowing nothing about racks, I did some Google research and finally called the store for their options. I spoke to Chris who informed me of the different types of ski rack systems I can purchase and even offered me a used option which would save me some $$$. I eventually ended up with a Thule system and was able to make an appointment to install it two days later. Nevan, diligently worked on my car for about 30 minutes and answered all my questions and explained the operation of the rack system. I was able to apply my groupon and a 10% off coupon their website had. I haven't been able to try out the rack by loading her up and going up to the pass, but when I go I'll let you all know how it goes. Thanks again Rack N Road! read more

Relaxed, friendly, and knowledgable service. Great selection and patient explainations of all the options for our hitch and bike rack combos. read more

Great service from really knowledgeable staff. I've gone to Rack N Road twice: once to get a new set of keys for my Thule rack and then again recently to have them install an old box on my current rack. Ned and the guys in the shop are friendly, professional, efficient, and super helpful. This is a great shop. read more

Rack N Road are incredible in my book. We scheduled a time to have our trailer connection upgraded but unfortunately there was a misunderstanding about the schedule pickup time (our misunderstanding). We were under a serious time constraint and RnR was crazy busy and could make no promises. Not only did they deliver, the completed the upgrade several hours early which gave me plenty of time to pick up a boat in Tacoma. Thank you again, you folks ROCK. You have earned a customer for life. read more

This is my go-to place for new racks, used racks, adapter parts, etc. Over the years I've had many different cars that have either required a new set of racks or adapter parts to make the racks work. Recently, I was in the market for a cargo box for my Passat wagon. So on a trip to Seattle I called the shop and talked to Chris. He set me up with a great deal on a nice Yakima box. The box he recommended looked great on my car - and their installation was fast and fit perfectly! I feel comfortable knowing that when I have questions on my existing racks or if I'm in the market for something new, I can call these guys and get the help I need and always for a reasonable price. read more

We needed to fix our Thule rack and bike mounts. The great help at Rack N Road found inexpensive but functional parts that look great to replace what we needed to fix. We dropped off our car, went for a walk to a cafe around Greenlake and an hour later the rack was all done and installed. read more