Another very good interaction from Rad in terms of service. Dropped bike off at 10am and was ready super fast in 2hrs despite needing to replace chain, flywheel and a new tire. They also did not charge for labor on the new tire since "we already have the wheel off" they said. A lot of staff around in service and sales to answer questions. They do not assume you know anything about bikes which is great. read more

The bike I purchased is nice looking but my rotors were bent when it arrived. Their customer service.is awful! Unfortunately they laid off a ton of people and now they have no one to answer any calls for inquiries. I had to send an email to support for assistance for replacement parts. I sent the inquiry on the day I received the bike and still a week later, have yet to receive any response. It's very disappointing to spend sooo much money and not have an actual point of contact. I will never ever recommend this company to anyone! So now I have a brand new bike that I paid for and can't use. Find another e-bike manufacturer! Don't waste your time or your hard earned money here! Save yourself the frustration! read more

Bikes are fun to ride, but customer service is dismal. I purchased my bike 9 months ago and have loved riding it. Was having some maintenance issues so I scheduled an appointment with a recommended repair tech. The tech called out a service that needed to be fixed & should have been done when Rad put the bike together (paid $150). Rad refuses to address the problem. Customer service admitted that it was possible it wasn't done but would not budge. Customer service seems to only be available via chat & takes 1-2 hours to get through. If you need customer service - good luck! read more

I almost bought a used Radrunner that had been wrecked as a "project". But my experience with customer service, particularly JA, was painful just trying to get the price of the taillight as part of my feasibility estimate for a repair cost. She nitpicked exery question I posed to find a reason not to give a straight answer! Hey...it's not my bike, I don't have the serial number, I know what wired vs. wireless is, an answer you no is wrong is not helpful, ‍. Make sure you have a good local dealer would be my advice. read more

Rad Power Bikes - Seattle - Bikes Near Me - Seattle, Washington

No wait. Service technician taught me how to do a basic service on my bike and charged me $5! Amazing!!!

Rad Power Bikes was definitely the right decision for me! I work at UBC and one of my colleagues has a Rad Wagon. He loves it, especially as he has a long commute from East Van and doesn't want the cost of running a car, including the roughly $100/month it costs for employees to park at UBC. This was how I learned about the company and started researching the products online. I went to test ride a few bikes and the sales person who helped me out was Daryl (sp?) He was great. Helpful, knowledgeable, not pushy at all and friendly. I tried out three bikes and decided that the RadCity was the best option for me. The transaction was handled by Robin who was great. She was also there when I went back to buy a pannier for my bike. She's very helpful and knowledgeable - great to deal with. The bikes come with a one-year warranty and I just went in for the first service to have the brakes tightened up and other adjustments that need to be done after a bike is first broken in. I dealt with Robin again to set up the service appointment and then dealt with Daryl when I went back to pick it up. I've been really impressed by the level of service, how nice the shop is and last but certainly not least, how awesome the bike is! Honestly, I can't imagine that anyone could do better at this price point. E-bikes are still very pricey so to be able to purchase a 500 watt e-bike for $2000 or less (depending on the model), is pretty remarkable, especially when you consider that around $700 of that is the battery alone. I feel like my bike is tough, strong, and very well-built. I love the beefy tires as well as I don't have to worry about loose gravel or other bits of road debris that can prove hazardous with skinny tires. I also like that the shop is only about a 10 minute walk from the 29th Avenue Skytrain station. It makes it quite easy to get to. Thanks for the great service, guys. I'm loving the bike and am happily racking up kilometres all over the place! Cheers, Derek read more

Rad Power Bikes - Seattle - I love my Rad City bike. Tough and super fun! - Bikes Near Me - Seattle, Washington

Jessie took care of us with our Rad City 5 step thru. Despite it being exceedingly busy on a rainy day, and my wife test riding no less than four different bikes, Jessie and everyone were pleasant , positive and enthusiastic about ensuring we were comfortable for (what to us is quite) a significant purchase. All our questions were answered thoroughly including helping with loading in our car with instructions/tips on wheel removal and reinstalling. Can't wait for dry weather to hit the road. read more

Went in to just look around and get an idea of what I wanted. The gal there was very glad to show us around. Explained every detail of all the bikes and what we were looking for. With no sales pressure or expectations at all. Ended up buying 2 Radcity 5 plus bikes..one step thru and one larger bike. Very happy with this company and its products..bought many added features with no sales pitch at all. read more

Love the bike, customer service needs some work. Returning any item takes awhile as they move at a snail's pace. If you contact them via email, you will get several messages stating they are working on it. You will also need to take pics of your items to see if they will approve the return. Also, please note the re-stocking fee. So, in closing, I would highly recommend the bike itself, watch out on ordering additional accessories as they will be cumbersome to return if you need to and the customer service is lacking. read more

Rad Power Bikes - Seattle - Bike is great - Bikes Near Me - Seattle, Washington

The following is just my personal opinion, based on my personal experiences with Rad Power Bikes... I've never experienced customer service as bad as I have with Rad Power Bikes. My bike arrived squeaky and poorly assembled. They made me go out and buy parts just to assemble the new bike... then the battery just stopped working within a month of using. You think that's bad... I haven't even gotten to the part where I had to deal with their customer service for weeks with no resolution. As I type this, it's been several weeks since the bike battery failed and all rad did was send over some replacement fuses that also didn't work. What was supposed to be a fun distraction, has turned into a nightmare. read more

In a nutshell, I like my bike so far, Radpower Bike customer service, the absolute worst. I bought one of their locks for my brand new bike, installed it, it worked fine (one time), finally got the chance to go out for a ride, went to lock my bike and it doesn't work, key won't turn, not one bit. Very glad that it didn't seize up in the locked position. This is a product I now don't trust. I am in the process of trying to return it, I'll pay for shipping, I don't want to pay a restock fee on a broken item. They of course want me to. Rad Power Bikes customer service suggests I go out and get some lock lube, and work on it, see if that helps (totally missing the part of how I don't trust this lock anymore). Then if that doesn't work, send them a video of it not working, and since this is a Holiday (4th July) I should keep the window open in chat so I can reach out to them again on the 5th. of course they are only available from 9-3, and it could take them a hour or more to get back to you. This is the worst customer service I have ever dealt with. UPDATE: I took my bike and lock to a friends who works for/at a bike shop. and he was able to help me out and fix my lock. Thanks for no help, and no response from Rad. read more

Engineering Design Flaw on the Battery for the Rad Rover 6+. My battery is fried, since I inadvertently touched the female battery port with the battery key. There should be a WARNING sticker, or a re-design of this battery, because many customers' have also inadvertently fried their battery. Rad's Service Department IMMEDIATELY knew what happened, and even though there is an Engineering Design Flaw, management was unwilling to resolve and make things right. Escalation from the Service Department to at T3 Manager, then to a General Manager, did not provide a replacement, resulting in a $300 expense for replacing the battery (at 50% off). It's not my fault it's a bad design. They're now actually making changes on the next generation, but a customer, (who has referred many friends and family to Rad Power Bikes) SHOULD NOT BE PUNISHED, for a design flaw. Bad Rad for not making it right, and taking care of your customers. read more

Took time to educate us & understand our different biking needs. Ton of value for your buck. Rad e-bikes have added quality to our life. read more

Rad Power Bikes - Seattle - Ride among the Columbia - Bikes Near Me - Seattle, Washington

DO NOT BUY. "Customer service" is via email and delayed. My NEW Rad bike's battery died, and then the E-Assist died at no fault of my own. The bike is stored inside and does not get banged around. Read the reviews. This used to be a good company but now they release faulty bikes and put the customer through hell to get it fixed even though it is their fault. There are better E-bikes out there. read more

We bought our Radwagon 4 in June to commute while bringing our kid to school. It worked well, though we had some issues assembling it out of the box. Then, in late August, we received a notice that there was a potentially dangerous defect and to stop using our bike. We stopped, and I felt ok waiting, having faith in the company. We have another Rad bike, a Rad City 3, and I love it. But it's November now, and this is becoming absurd. We spent over $2000 on this bike including the accessories needed to transport our kid on it, and it's been sitting gathering dust while we wait on a solution with no end date. There has been no offer to exchange this bike, nothing beyond an ask for our patience. I called and emailed Radwagon back in September, and was told to sit tight. I haven't heard anything since then. I would recommend a different e-bike company. read more

UPDATE: To their credit, Rad fully refunded my money (which was the right thing to do). The folks at Rad's Ballard shop were great (although I still had to bring the bike in 2-3 times to get them on board with the issue that the bike had). Despite this, I can't improve on my rating. Still not worth the ordeal. read more

Recently I found out that the bike controller is having issues and wanted to get it addressed but it seems that they don't sell the parts on their website and I can't buy it anywhere else. I tried calling their customer service and the prompt says to try live chat on support.radpowerbikes.com but that feature is offline even though it's 3 pm on a Tuesday. I don't know what else to do it get this fixed. DO NOT RECOMMEND. read more

After years of slumming it up on local transit, Rad Power Bikes has freed me from the weakness of my body! During pandemonium, you need to schedule an appointment for a ride, and the worst part is waiting your turn to take a ride on the freedom bike. The hills of this area are no match for the electric motors these bicycles provide you. With how life changing of an experience getting on one of these bikes was, getting it home was the greatest adventure. Unless you're coming from outside the range of a bicycle, riding this home is one of the best ways to jump in with both feet. Enough about the bicycle itself. You want to get a test ride if you can, and the HQ in Ballard is definitely where I would prefer to go. Sad faces for the rest of you that are not locals. The team there is super helpful, and like most sales experiences, the nicer you are, the better service you tend to get. I'm not sure why people do get upset, but just because you're spending $2K on a bicycle does not give you a license to talk down to people. Also, repeat after me for those of you thinking of buying a fleet of these, 'this is not a fleet dealer.' If you think putting them in your area to give people easy transportation is a good idea, then you should also build a support plan so your business is not dependent on a low density, high demand product. End of rant. What a great time I had getting everything I needed to ride the roughly 40km trip home. On to the adventure: After mounting my bags and securing my gear, with a roughly 80% charge I started my trek home. Because I have a serious problem crossing Washington state bridges due to significantly deteriorated infrastructure and citizens unwilling to take on the tax burden required to fix them, I hoped on one bus to put me in downtown Seattle. From there a connecting bus would have helped me skip a large chunk of traffic on an average rainy day, but the bus driver thought my bike was too heavy. Sorry, it is just that I've been locked up in an apartment all year and can only lift things like groceries, so watching my weak arms try to hoist this bike with saddle bags must have made her think I was carrying gold bricks. In any case, she wouldn't let me use the bus, so I thanked her and hoped on my ride to zip across town to where the train had plenty of room for me, helping me close the gap on how long I would need to be on this hard stock seat (super uncomfortable time). The speed and ease of my journey allowed me to get distracted by vegan cheese steaks, but with the darkness setting in, I powered on my built in light and cranked the throttle the rest of the way home with ~10-20% battery left. Although my bum was sore, my excitement was high. As soon as my upgraded seat arrives, I'm off on the next great adventure. Get an ebike. It is great. read more

Rad Power Bikes - Seattle - The showroom is on the other side of the building. - Bikes Near Me - Seattle, Washington

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After 550 miles of mostly paved trails and residential streets, the Rad Rover is still performing well. But this bike is still experiencing squeaky rear hub after the bike gets to 15 to 20 for a prolong amount of time. I suspect the rear hub is heating up. On hot days (90 or higher) the rear hub squeaks sooner than on cold days. I have switched out the tires with a 3 inch road tired because most of my use is on pavement of some sort commuting to and from work. Also changed out the seat and ordered a 710 mm handle bar. Now the hub squeaks on short trips to the coffee shop. I'm afraid the bearings will go out again. So somehow I need to grease this hub. But first I should get I touch with Rad Bikes for warrantee info and advice. I'll update when I have more info. read more

Wife and I purchased a Rad Rover 6 for each of us. Delivery was well communicated and without any problems at all. Bikes were perfect. Installation takes a little time but I am meticulous. Broke in per manual and enjoying them as expected (OK - little more than I thought). I expect years of good times!! read more

Rad Power Bikes - Seattle - Bike's all put together!! - Bikes Near Me - Seattle, Washington

I was told when I purchased the bike in April that the accessories I wanted would be available by May or June and that I would receive a call when they were ready. June came and I received no such communication which forced me to make a call into the office when they said that they still did not have the items but would definitely reach out to me soon when they did. It is now July and I have still heard nothing. I don't like it when companies fail to follow up after you've made a purchase. read more

We bought a RadWagon 4 a little less than 2-years ago. We have put 1,800 miles on it since purchase. I'm utterly torn on this bike. Objectively, it has completely changed how we get around Seattle. We drive less, the kids love looking around on our rides. But as other reviewers have mentioned, I've never owned a bike with such utterly awful build quality that has sucked up so much of my time. In the 21-months that we've owned this bike, the following changes have been required: 1. After 2 visits to local bike shops (including the Rad Bikes Service Center in Seattle) for a squeaky front brake, I changed the front disc because I was told it was bent and couldn't be trued. Rad provided a new front disc. No help, still squeaks. Eventually spent the money on Juin Tech hydraulic calipers and the squeaking stopped. 2. The front light failed. Rad sent a replacement. 3. The controller failed twice in under 2-years. Rad replaced the first one. When the second one failed, I assumed its a systemic design problem and bought a Bolton controller. So far so good. 4. The springs on the kickstand failed, one at first than the second one. Rad no longer sells the springs and surprise, surprise they appear to be a custom size. Ended up having to buy a kickstand holder from an Etsy vendor. 5. Our tires were NOT subject to the RadWagon recall, but definitely should have been - apparently being able to see the tire casing through the tread is totally normal (see photos, this was at 1,200 miles). As others have noted, the tires are a non-standard size and finding replacements is a miserable undertaking. I eventually found a pair of Kenda 2.75 x 18 (K254) moped tires and mounted them on the stock rims myself. The amount of time I've spent swapping out parts on this bike is ridiculous, especially with less than 2,000 miles on it. If I had the chance to do it all over again, I'd have spent a little more and gone with a Tern or Yuba. For those on a budget, I'd even take a Blix Packa over a stock RadWagon. read more

Rad Power Bikes - Seattle - RadWagon tire NOT subject to recall, after I took it off. You can see the poor quality tread exposing the tire casing. - Bikes Near Me - Seattle, Washington

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I love my mini. Easier to handle and maneuver. Not as easy to lift into my suv as it's on the heavy side but then again I'm 73. Absolutely no regrets!. Skip the bottle holder as it's another handle bar mount. Come on guys you got to rethink this. read more

My wife and I went in to check out the Rad bike before purchasing another brand. After test riding both brands, we went with Rad. Jaime helped us at the Seattle store. He was very informative and made it easy to decide which bike and brand to purchase. My wife got hers yesterday. We went back today and purchased mine. Just returned from our first ride. We absolutely love our new bikes. Thank you Jaime for all your help and time spent with us. Can't wait to hit the Burke Gilman Trail. read more

Ordered 2 Rad Rover 6 Plus and a Step Through. The step through worked without issue even with the box damaged. However the other bike had error 21 after a 1 mile ride. Contacted support over the phone, and they had me replace the part where the battery connects. No change and still get the error 21. They sent me another controller. Replaced the controller and now the headlight and the throttle doesn't work. Pedal assist doesn't work. Tried the headlight on the 2nd bike and it works. Temp put in the original controller and now error 21 shows up right away. Tried a different battery as well. Nothing works and the bike is pretty much a waste of money and my time. Still under warranty. Only 10 hours of riding which was mostly testing the error 21 "fixes". To top it off, I've been calling the support number 800-939-0310 to hear that the phones are closed. But you can text the number you just called. Only to get a reply that the text lines are closed. To use the live chat on the website that is no longer there. Emailed as well and received no response. Customer support has been horrible for this. I've called some Retail locations for advice on how to get support that I should have.. And was told to keep trying the toll free number for support. I would not recommend this bike to anyone. If I could give them a negative star rating I would. My advice is to spend more money with a reputable company that actually supports what they sell. I've come to the conclusion that I wasted $2000 on a useless product from a company that does not care about service after the sale or the people who purchased there product. read more

I purchased two of the RadRover 6 plus bikes for my wife and I. She wanted the step-thru and I got the high-rise. The bikes came with easy to understand assembly directions and took under an hour to put together. They ride smooth. They look good and you can tell they are well made. They are a bit heavy, so I need to get a stronger bike carrier for my hitch. I emailed customer service and got a response back within an hour or two with the actual link to get the carrier. I am very pleased with the bikes, the customer service and Rad Power Bikes! read more

Excellent products and support staff. I bought the Rad wagon 4 and Rad Runner Plus. Really nice bikes. They are heavy, but sturdy and well made. Bought the Hollywood rack for e-bikes with maximum weight capacity of 160lbs which is perfect for the 2 bikes, probably would be difficult to place 2 Rad Wagons, especially with running boards. The only inconvenience is that we had to tie up the derailleurs to the frames to prevent contact with the tire holders. read more

Rad Power Bikes - Seattle - Warning: limits view on rear camera. Careful backing up. - Bikes Near Me - Seattle, Washington

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Big $$$ for this TRIIKE RAD. I have not been able to get anyone to help me. Bike has no power to the LED display..so no ride after such a big purchase. hours on hold and chat with RAD..no one ever tried to help.. No help..send video..no return no help.. hope i can return..this is my THIRD RAD bike..never again read more

I've already expressed my displeasure with your battery design and wasteful business model, but felt that this warranted an update. I've replaced the fuse on your battery, quite easily after a quick youtube search. I'm happy to have the bike working again. Although I'm still completely dissatisfied with your companys' wasteful approach to servicing (not servicing) the batteries. Frankly, I'm disgusted by the idea of so many of your batteries ending up in the garbage because of a blown fuse. And one that can actually be replaced easily. Here's a suggestion: have your customers ship these blown batteries back to Rad and repair them. Stop being irresponsible with the manufacturing and selling of materials that end up as waste. Is this just a lazy business model on your end or are you simply trying to make more money selling additional batteries to uneducated consumers? Either way, it's very disappointing and I hope that the owners of this company actually read this review. read more

I ordered my Rad Power Mini Bike on May 23 and received it in Bend, Oregon on May 24! That's insane 1 day shipping. It took me about 30 minutes to put the bike together. Mainly the front wheels, seat, pedals and tighten the rest of the bikes nuts. I took the bike for a spin and man, what a fun ride! I mainly bought the Mini to commute to work and liked the idea of a folding bike. This is my first bike and I really don't know anything about bikes but I went with Rad Power based on the stories of their great support. I would call to ask questions because I was deciding between the Rad Rover or the Rad Mini and the staff was more than helpful. I've been in touch with Emily at Rad Power since the Mini was out of stock, she was more than helpful with giving me expectations with the bikes being sold out. I received an email the Mini's will be in stock at 9 AM. I was right on ordering from my phone. My front wheel wasn't spinning which I thought was odd, so I called support and they told me how to fix the issue. I didn't do the fix right away and I received an email with instructions on how to fix brakes that were too tight. I didn't tell the dude my email! Great service. So far no complaints. I'm pretty sure I'm the only cat in Bend, Oregon with a Rad Mini. If there is a downside, the Mini is about 65lbs with the battery. I'm no gym rat but I should be considering the gym if I ever want to fold the Mini up and throw it in my 2003 Toyota Camry, which it does fit then I gotta hit the weights! read more

Rad Power Bikes - Seattle - Ride to work with the Mini - Bikes Near Me - Seattle, Washington

Worst online company I've ever bought from. No one answers their customer service phones. On my last bike (a Rad Mini Step Thru) the spokes on the rear wheel came loose after less than 40 miles. Four different reps all said it's a known problem and my responsibility to fix (cost over $100 at a local bike shop). One representative even said I should have had the bike professionally assembled and this wouldn't have happened. Not sure how since the wheel comes assembled. My advice is buy your bike from a local bike shop and stay away from all online retailers - especially Rad Power Bikes. Pete H. Westfield, MA read more

It's been weeks since they shut off their phones and still won't respond to An email....even though I've sent 5 , guess I'm just fucked if I need help with anything. Bikes are priced good but fall apart quick as they are MADE IN CHINA. read more

After a new purchase of our third rad bike It showed up with two fuses that went out in the first week I'm no electrical engineer however if your home is on a 20 or 15 amp circuit and the bike has a 40 and 5 amp fuse the bike would not blow the 40 amp circuit before setting off the 20 amp panel circuit The problem in my eyes is a faulty battery Customer service wants me to at my cost change out the fuses Down load an additional app and video their process to verify that I haven't done something wrong I e I've put the bike together incorrectly I've call customer service two times and emailed them three times To which I was told each time I would receive additional information on the protocol None of which has happened I called again this afternoon to be informed they were reviewing it through internal emails and I would receive yet more instructions soon Being a third time consumer you'd think you would receive better communication and a clear path to resolve The sulutionis a $599 new battery Guess when you buy on line now you just expect poor customer care and more charges Can you guess whether or not I ever recommend or purchase anything from Rad power bikes again Jerry Stone Bend OR read more

I bought a RadCity plus bike in November, 2022. We had it assembled by a local bike store that discovered a defective front wheel. Despite numerous emails asking for a replacement wheel, 5 months later they have yet to send one. Their reason is they don't want to lose the sale of a whole bike, so the customer to whom they have sent a defective bike must wait. So if you want to to buy from a company with integrity, do not buy from RADPOWER. My next call is to the Better Business Bureau. read more

Im one of many that gets many calls almost daily from all kinds of solicitors that are all unwanted. So, I don't give out my phone number any longer to almost anyone especially businesses. If you don't give your phone number to Rad Power Bikes, they wont sell you a bike. Some nonsense about their security system. I suppose Im agreeing with some of the ratings found here regarding the poor customer service at Rad. read more

At first when we arrived and couldn't get in because you needed to make an appointment for anything. That turned me off more than you can imagine. So I went online and made an appointment to take a look at their power bikes. It took a month and a half to get in. We found the power bikes we both wanted and bought two power bikes with a bunch of accessories. We couldn't of been happier with our new purchase. All the staff are very friendly and knowledgeable and will go out of their way to accommodate you. We will definitely tell all of our friends and family to buy a Rad Power Bike over other bikes. One- they're made right here in Seattle and we love helping out our local businesses read more

Rad has been nothing but disappointing. This review is not specific of the seattle store but the brand as a whole. Long story short = don't buy Rad. Long story long... Bought a rad mini and received it. Was very excited to get it going as I had debated brands for a while when we settled on R(B)ad. The bike was easy enough to put together for me as a complete novice, it's not rocket science but it does take a bit of time. I did it in my living room with YouTube assembly videos goin as well for step by step instructions. After the bike was assembled I realized some of the parts were just poor. The gear shifter had a screen that isn't secured so it wiggles around and makes noise as I ride. The brakes are not great and constantly require fine tuning. I figured I'm a novice let me take this into a bike shop and just pay to make sure that all the appropriate torque values were met and that it was right. Paid for that. Got the bike back and went for a ride. Now it won't go into every gear and it's VERY LOUD. Not electric motor loud but squeaks and grinding noises and just overall enough to ruin your ride. I reach out to Rad and they tell me to take it back to REI and have it looked at. They even offered to pay if I mailed them the receipt for reimbursement, nice offer. I did this and then still had issues. Told the phone support I didn't feel safe riding it as the brakes didn't seem to be good. I was assured these were the number one selling brakes in bikes and that millions upon millions of bikes have them besides Rad bikes. I asked for a return. I was told to try some more and they would extend my return period to make sure I was happy. Rode about another 8 miles and had to take it back to REI for another service. Another full service to make sure in theory everything was OK. At this point Rad makes no more offers of reimbursement as I assume they think I'm crazy. The service is pretty cheap as REI now can see they have worked on it twice before for the same issues...I get the bike back and try riding it some more. This time I'm able to get about 12 miles before it's not working properly again. Bring it in for service again. That's four times. I ask for a return and told I'm passed the timeline. I'm debating going in for a 5th service at a shop that Rad doesn't necessarily recommend to see if I can get better results but I truly believe I have a bike that had manufacturing defects that Rad just won't stand behind. I'm still within my "warranty" period but they are impossible to reach. Seriously, before you buy try calling their support for once you already have your bike, I'd be surprised if you get a hold time of under 30 minutes, I never have. As I write this review I have emailed them again and am currently at 50 minutes of hold time. Never do the call back option, they won't. Initially we had also purchased a radrunner plus - that bike has been much better but also has it's problems. I purchased a bottle holder for it to find that they painted/powder coated the bike with the screws for that in. You can't use a wrench to take them out to mount anything - another manufacturing defect - that I'm waiting to see how they want to rectify. I still hope I can just return/exchange my Bad MIni but have very little confidence in Rad having any real customer service. I'll update this review either way with the outcome but I'm betting on being stuck with a poorly made bike that will result in my taking Rad Power Bikes to small claims court to recoup my losses. Just order a different bike and avoid this mess for yourself! read more

Had an unfortunate experience at the store trying to buy bikes. We arrived early on a Sunday and we were able to test ride some bikes after waiting in line. I brought our one year old to make sure he'd enjoy being a passenger on an ebike, and was delighted to hear him behind me going "wheeee!" The bike felt stable and safe (though it had no shocks which made for a bumpy ride on city streets). My husband and I went inside to purchase two bikes. Excited and nervous to spend 5k on bikes. We couldn't find anyone to help us so we waited in line at the cash register. Someone did help us but she quoted different accessory prices than the person running the test ride station told us. I asked if there was a price sheet and she told me "not a current one." The whole experience was just odd. We liked the conestoga cover for the idea of protecting baby from rain and sun, but my husband didn't like that it had an unremovable frame and was on the pricey side. The woman helping us recommended a fabric accessory instead. I said "oh, that's a lot cheaper than the original and looks easier to remove than the metal frame." She said "no you still have to buy the frame, I hate that they sell things like this." Ok... ? She told us it would cost $150 for them to assemble our bikes for us and they'd be ready in 7-10 days. We were so excited to leave with bikes that day, but they didn't have them boxed in stock so we didn't have the option to take them home and assemble ourselves. She advised us to go order online. So I get home and the prices for accessories are different yet again. The cost of bike assembly online is 200, not 150. It is very hard to pin down actual consistent pricing for their inventory and it matters when that stuff adds up so fast to turn a 2k bike into a 3k bike if you want to haul anything or take a passage we with you. We ended up going back to the drawing board and researching other companies after our disappointing store experience. Advice to management: when you have a couple excitedly approach your store ready to spend $5k, engage with them. Educate them. Help them make informed choices and nail that sale! You lost us :( read more

This bike ( The Radcity 5 plus) is the most comfortable bike I have Ever owned. Love the bike. Great quality. AWESOME CUSTOMER SERVICE. Spokane has Rad Riders everywhere. Keep up the great work! Thanks read more

I really like my new RadRover 6 Plus bike and would have given a 5 star rating, but your customer service department needs attention. Reaching someone in your service department over the last 30 days has been time-consuming and frustrating. Your "hold your place in line" phone service apparently doesn't work. Filling out online forms apparently doesn't work. Emailing an associate doesn't work. So, what does work?????? Also, when receiving a new bike with a damaged fender, you should provide replacement parts. Glad you are opening a store in St. Petersburg, Fl. read more