Friendly, efficient and honest pricing…read more I have an older Honda Element with a decent amount of rust on the chassis and the team confirmed that I wanted the service, even though there was a lot of rust

WARNING, WARNING, WARNING! If you've had this company install a trailer hitch, please get it…read moreindependently inspected. Fortunately we discovered our hitch had been installed improperly before someone was killed from the hitch and trailer detaching from the car at highway speeds. They had left four of the bolts that hold the hitch to the car loose. The lock washers were so floppy they spun when you touched them. The wire harness was incorrectly installed so that it rubbed against bare metal instead of passing through the factory supplied rubber grommet and was beginning to cut into the wires. Lastly, they forgot to heat shrink the protective shrink wrap that keeps the brake controller wires from getting wet, corroding short circuiting. All three issues could lead to injury or death. We have pictures of all the issues. BUYER BEWARE!

Great customer service. Tom was very friendly and explained everything clearly. The job was…read morefinished in a timely matter. I was given a loaner car at no charge. I felt like the price was fair-never seemed like I was getting gouged. I'd go back again.

Updated review two years later, and this place still holds up. They are accommodating, reliable,…read morehonest, reasonably priced, and are not condescending like some auto shops. I can go here and trust that I won't be lied to or manipulated into something that I don't need because I don't know any better. I've had really bad experiences with other auto shops, and John's is the only place that I can take my car to that won't have me feeling uneasy or anxious. There isn't really much more I could ask for. I have taken my car here and my girlfriends car here, and every time they have done right by me every time without fail.

We sent back a transmission that was returned tpo them OVER TWO MONTHS ago. The business accepted…read morethe return, and acknowledged they had received it. We never received the refund of $500 that they said was coming. We have contacted them numerous times and each time we are told "they are working on it." I even called the company they use to process the return payment and they said that the refund was "on hold." $500 is not going to break us, but this is just poor business practice. I would recommend that you go elsewhere with your business.

Was looking for an honest auto repair shop, and these folks are working for us. They give estimates…read morefrom the bottom to the top with explanations and no pressure. No repair shop is cheap but they're reasonable by comparison.

This store is wonderful. Lavel provides top notch, friendly, mindful customer service!read more

Great Napa! Staff is knowledgeable and friendly. If you need…read moresome "real car question help" ask to talk to Steve! He is a real gem and if he doesn't know he will find out. Only parts store I'll go to!

Although they can service vehicles, their customer service leaves a lot to be desired…read more our family had two cars to be serviced, one because of battery problems and the other because of an oil change. We were trying to coordinate getting one done in order to drop off another. The first thing I was told, when going to the quick lane was that I would have to wait for the quick lane attendant to make an appointment. We were also asked if we had an appointment for the other car. When the quick lane attendant got there, I was told that they don't take appointments. They also don't need appointments for service. I am confused on why I would have to wait to make an appointment when they don't take appointments. I think the staff here needs to be on the same page.

This is the best place to buy used tough to find auto parts in the metro area…read more If you can't find any part for your car at other places, you should stop by. Very good prices. Clean and great service with reasonable prices.

i had to have my car towed there because it wouldn't start. indicated to me they would be able to…read moreget my vehicle in that day or the next day. Here i sit 3 days later and he hasn't even looked at my vehicle and they seem to have stopped contacting me in order to hide the fact that they are not doing work on my car. . . . . blatant liars and clearly don't give a damn about their customers.

Rear breaks done with faulty break pads, even after they said they had detected the pads were…read morefaulty, they still ended up installing them. The results were a dangerous driving experience. The mechanic who fixed the negligence said this was unsafe and a danger on the roads. They did not do the work I paid them for, and are beyond untrustworthy. Avoid at all costs.

These guys do a great job, they do it efficiently, and they do it for a fair price. Bonus points…read morefor the sweet office dogs.

Driving along and find that my tire is losing air fast, I pull into this fine establishment and…read morethey couldn't be more helpful. Because it's first come first served there was a little wait but luckily they got me in before they closed. The staff is incredibly kind and helpful and there is even entertainment there with, the shop dog! I feel very lucky to have broken down near this shop. And now, I will only use this shop for my auto needs.

Awesome customer service! Everyone here is great to work with and exceeds expectations. I talked to…read moreRadco at the State Fair but when I called they never got back to me so thank you for always answering the phone. You were well worth the drive from Wisconsin!! Very satisfied with the work!

I needed a 7 pin adaptor quick for my Highlander because my new Tracker boat had one and they got…read moreme in very quick and truthfully were the best price around. They also did a great job. Service was awesome.