Buyer BEWARE!!!!!! RadioLabs came recommended to us by a podcast that we trusted and we needed to set up a wifi bridge, so we did our research and called the company multiple times and asked a generous amount of questions and then placed our nearly $550 order on September 14th.
Two weeks later when we had not heard anything, but had been charged for the full amount of the bridge, I called to see what was going on. I was assured every other day for a full week that our order was ready and going to ship that very day and I would receive a tracking number via email. I never received an email. Finally on October 2nd I called and firmly suggested that I would like to have my order shipped. I was told it would absolutely go out the next day and I would receive a tracking number that afternoon. It never arrived.
The next day I received a tracking number and eight days later on October 10th we finally received the package we had been waiting for nearly one full month after we ordered it.
Mr. MVP unpacked everything that first night and attempted to put together the bridge, which as it was explained to us, was as easy as plugging it in and turning it on. As we spent extra money to have everything preconfigured we assumed this would be moderately easy. It was not.
We tried calling RadioLabs only to find out their phones were not working (when we called we received a Verizon message stating the subscribers line was not functioning), so we could not do anything except wait. Mr. MVP has a normal job, so two days later on October 12th we finally were able to retry getting the wifi bridge up. Mr. MVP called RadioLabs and was told the tech person was out for lunch, but if Mr. MVP left his number they would call him back. We waited 90 minutes and no one called. Mr. MVP is way too nice, so I called RadioLabs back. The tech person of course was there and we discovered the preprogramming we paid extra for was not completed correctly. We had paid extra money to have someone at RadioLabs not do their job. Nice.
We arranged with the tech to receive an email with the correct programming. After waiting for an hour for the promised email and I knew RadioLabs was going to close in 30 minutes I decided enough was enough and I called them back. I was told by the tech gentleman (Peter, I think) that he was working on it, but that he had never actually programmed a wifi bridge before. He also told me that it was not his fault that our bridge was not programmed correctly and that he was going to "work for free" until he could send us the email we needed. Around 10 p.m. (five hours later) we finally received an email, which did not have instructions, but had two questions and another insistence from Peter that everything was configured correctly.
Thankfully Mr. MVP is incredibly technologically savvy and can figure out most anything if he has directions. We Googled the directions - there were no directions in the package - and he programmed the wifi bridge himself. Finally, we got the bridge almost working on our own. The speed is painfully slow and the connection has to be rebooted to function consistently.
In the end we found a significantly less expensive wifi bridge option on Amazon. Mr. MVP configured it himself and it took him just 30 minutes to set up. We have super fast wifi in both locations without any lag or connection issues. We started return procedures with the bridge kit to RadioLabs on October 16th and had to pay $50 shipping back plus insurance for the package. The return was a nightmare of its own. It took nearly one full month for RadioLabs to process the return. Finally after three very unpleasant phone calls we received a refund from RadioLabs today, November 14th. We are out shipping both ways and insurance (over $100) and the stress of dealing with a small, unfriendly and mismanaged technology/radio company for two months.
Its great to support small business, but this small business should be avoided. read more
