The staff were attentive and helpful. They seemed realistic and not overly pushy to make a sale. They have a very small selection and the office space is very bare and basic. The staff was the highlight. read more

Do not get your Honda serviced here! I came with a bad windshield motor and let them know that was the issue. They ran a full diagnostics for 250$ just to tell me what I had already told them, then told me it would be 700$ to fix. I paid 250$ for them to tell me what I already knew and did not get the fix. Biggest waste of money ever. read more

Just flat-out lies. I'm selling a car -- they called/texted repeatedly they wanted the car. I told them I had a firm offer in hand, and if the offer wasn't better, I'd prefer not to come. I asked the range they were considering IF the car met my description (allowing they should get to inspect it and increase/decrease accordingly). They quoted a firm range above what I had I hand so we drove down. I walked in and was met by the rep I'd talked to and his manager who approved the quote. We reiterated the same thing, gave them the price range including leaving them plenty of profit. "Makes sense, car looks great, and we know what we have to beat." After they drive it and now have the 3rd "manager" step in, they say the "remote GM" has said they can only offer THOUSANDS less (ie. 5% less than the offer I already had in hand). When I asked why they'd quote one price and offer another, they claimed they thought it was a trade-in (when I told them both over text AND in person that I already had another car and just wanted to sell). Very happy to walk away. I strongly suggest this is a place to avoid. read more

Asked for new rotors and they swapped the old ones already on there and laughed at me when confronted. read more

Rairdon’s Auto Outlet - Auto Detailing Near Me - Burien, Washington

Buyer beware! This car sales dealer sells used cars. All their advertisements say cars are inspected by a certified technician! Bold face lie! Right now they have a 2007 VW Jetta they tried to sell to my son, first time buyer. I looked at carfax and called VW Seattle who did last service on car. Car needs $5,400.00 in work! Rairdon's Salesman said it needed no work just serviced. Now I know we all hope that maybe used car lots could be a place we could find a used car, think again. They have no problem with selling a car that will break down quickly. This car was a trade in at VW Seattle, they off loaded it to Rairdons! read more

Rairdon’s Auto Outlet - 2007 VW that needs a ton of repairs! - Auto Detailing Near Me - Burien, Washington

Went to Rairdon's in Burien to look for a newer vehicle. Josh was first out the door, asking if I was willing to trade my '04 Element. I told him that was the plan! We looked at several cars, I loved the little Honda Fit, but was crammed in like a sardine. I ended up choosing a pre-owned certified Honda CRV. While the guys at Rairdon are pretty young, they really tried their best to provide excellent customer service. At Honda Burien, Jasmine was professional and super helpful. Over all, I would recommend giving these guys a chance. read more

I am glad that I went with Rairdon to buy my vehicle. The customer service I received was excellent! Elijah is a blessing and a great young man. When I first contacted him and told him what I was looking for he sent me a video of two SUV's and answered every text I sent. He worked around my scheduled and picked me up in one of the vehicles he showed in the video. Elijah was so patient with me and did not push me into buying something he could tell I wasn't that big a fan of. I am grateful that he let me test drive the second vehicle a couple of times, even letting me take it to someone I trust to inspect it. I never had anyone take the time he did with me to make sure I got what I wanted. He explained the pricing, even made sure that my vehicle is covered under warranty, made sure I had a full tank and later detailed it to perfection. If you are looking for a dealership that is patient and that will work for you I highly recommend working with Elijah and Michael at Rairdon! read more

This company is shady and shifty. We're military family that got stationed up here and could only drive one of our cars up and when we got here had to get another vehicle and everyone at this dealership was in cahoots. They had different odometer readings versus the contract, their inspection (I don't think their mechanic is a mechanic Because there's zero reason that vehicles should've been driven off the lot with my husband in it) and my child rode in it with their assurance. It was safe. So if their mission is to like kill people, then they should reevaluate their mission. That tiny guy with his fake gold keeps walking around boasting and dodging calls and the finance guy is nice enough in person but dodges calls it's completely irresponsible. We just got the car two weeks ago. Their sales guy is also irresponsible. Can't remember his name, but he is so irresponsible and so demeaning and they really should pay for a replacement until all the issues with the vehicle is remedied. They said it was safe and everything was OK when "they" fixed it but they lied and falsified documentation about the odometer which affects the warranty that they put on it, and what they put on that warranty. They should be ashamed for trying to make a sell over life and safety. read more

Visited these guys over the weekend. Test drove a silver 2019 Volkswagen, Passat priced at $17k with Arnas. After the test drive I sat down with Vanessa and punched the numbers. We brought the vehicle up on the company site to check the carfax and it all checked out even the price. After that they had me out door at just under $20k per Vanessa their sales woman (hand written offer). A day or so later after corresponding with the sales team Arnas, Emma, and Joe Morgan they say we are good to go to make the sale. They even picked me up from home and took me to my bank to pick up the check. Lovely right? Wrong. Once I returned to the vehicle with the check they claimed "we have a problem". They upped the price from $17k to $23k and claimed I drove 2017 VW that smelt like an astray. Needless to say after much debate Joe Morgan (manager) said "Prices Change". There is no integrity at this dealership and after all of that they had to drop me back off at home. I now have a huge hit on my credit because of a shade tree dealership! Thanks guys read more

Wow! So rough. Not a saving grace that I can find, and I'm a pretty "silver lining" kind of gal. I have bought a few cars in my life, most of them used, so I can't say I'm new to the hustle of the used car biz. That being said, this place is the worst so far, hands down. Beware, I am no prude. A salesman (elsewhere, though also a Rairdon!) once offered me a hit of his joint after unloading unreal racial jokes and I just wanted to leave (not complain). It takes a lot for me to complain. Unsafe stuff does make me open my mouth. Like when these clowns sold me a Mini Cooper with NO MOTOR OIL in it and the engine seized, then caught fire (with my 5 year old daughter in line of sight and me inside the vehicle). Or when a sales chimp at this Rairdon dump told me all about his career as a cocaine dealer. Not classy comes with the territory with used cars. This nonsense is something wholly other. Silver lining: my attorney is planning to rip these mongrels new lie holes so that no other person has to deal with their incompetence or suffer due to their inability to understand why a safety check exists. Although I am not litigious at all, I can't wait to turn the entire legal firm loose on these wastes-of-space. read more

Terrible customer service don't buy a car from used rairdon outlet or any rairdon dealership for this matter. I bought a used camry this past weekend and everything was smooth until iI cam back for break pads and rotors. They tried to tell me that my rotor isn't warped when I have many mechanic friends tel me it was, and I myself knew it was warped. I get to the rairdon used outlet to do my rotors and they told me it would take 2 hours to replace the just the front breaks, which I have done breaks myself as well as well as all my mechanic friends it does NOT take 2 hours it takes about 30 minutes to replace breaks and rotors. But long story short they came back to me with my car and they say none of my breaks needed any repair and my rotors weren't warped. Me and my mechanic friend confronted the whole office about it and they disrespected us to that max! They got extremely defensive after my friend told them exactly what was wrong and they told us to leave!!! They need whole new staff and customer service training. This was supposed to be a 30 minute, fee-free repair which I drove an hour to get done. And I leave with nothing. They brought the stupid mechanic up to talk to us and I pointed out the rotors and he still said he was right snd we were wrong. I was so pissed and all they wanted to do was argue all day long and I decided to step up and tell them i'm done arguing and I left. They have accountability issues!!! Please do yourself a favor and don't go near these guys. read more

HORRIBLE CUSTOMER SERVICE!!!!!! If I could rate this dealership a 0 star I freaking would. Josh (the salesman) sold me a freaking car knowing it had mechanical issues. after two days of having the car my husband checked the car and there was ZERO oil in it. After two weeks of having the car the car dies out in the middle of the road. I'm on the phone with Josh and I told him it dies in the middle of the road and he says "Did you put gas in it?" like what? That was obviously the most stupidiest thing to ask, he must not know nothing. Had to come out of pocket for a tow truck because they said they couldn't. My husband took the car and the salesman says "What do you think the mechanic should do" like what?????? At this point their mechanic person I don't even think their mechanic certified or whatever the case may be!!!!! Fast forward to me getting my refund because it hasnt reached a month since the car fucked up... we go to get my refund and the finance manager is at another dealership AFTER I NOTIFIED him that I was coming after work to get my refund and pick up some things from the car. Went to the other dealership and he doesn't have the keys, but I signed the paper and etc and my husband asks what happens to the car? The finance manager said it needed a whole new engine and HE DIDNT EVEN LOOK AT US IN OUR FACES he was avoiding eye contact cause I know he was embarrassed. He stated that basically their mechanic SKIMMED through their inspection and STILL PUT THE CAR ON THE FLOOR FOR CUSTOMERS. This outlet should be shut down cause all they care about is making money off people and don't care who gets hurt. Their all LAZY and HORRIBLE CUSTOMER SERVICE. And whoever is their mechanic person their HORRIBLE and don't know nothing. I see all the reviews and it's about their mechanic person, lol that's horrible. read more

If I could give them zero stars I would they don't even deserve one star this dealership is a complete fraud literally a walking fraud. Let me start off by telling you about the manager himself Miguel a complete liar promised me he would get my car fixed never did never completed it once the issues of the car came around never wanted to address it ignored me & didn't care as soon they got funded for the car from bank but l got so lucky with god and that bank didn't even approve me so then all the sudden I get the attention that I was supposed to be getting it's return the car do this do that but you couldn't address the issues when I needed you to fix the car though mmmmm & IT WAS SO HARD FOR HIM TO JUST SIMPLY SAY HERE IS UR MONEY BACK AS IF IM A JOKE TO HIM OR SOMETHING FRAUDULENT COMPANY I SWEAR DONT WASTE UR TIME OR MONEY. They will sell you a car knowing it has problems and try to cover up there lies by getting you warranty and the warranty company doesn't even know that the car has issues because they want them to fix the car, that's something you don't do smile my face knowing your selling me a messed up car THEY ALL WORK OFF COMMISSION SO DONT BE SURPRISED BY ANY MEANS THEY WILL TRY TO SELL TO YOU. LACK OF PROFESSIONALISM LACK OF CUSTOMER SERVICE & ENTIRE LACK OF COMMUNICATION THROUGHOUT THE ENTIRE TEAM STARTING FROM MANAGEMENT TO SALES REPS. This should be an embarrassment at this point it's almost a joke what I witness I'm so happy and thankful to god I got to walk away with my money back and gave them there shitty ass car back that doesn't even work!!! read more