A lot of things make a difference here. The tactical stuff: Easy to make a reservation for service in advance. Convenient to interact via voice or text. Informative feedback on all items with photos in an interactive dossier. The special stuff: I had to make some special requests as a brand new customer that they could have easily scoffed at or charged me extra for, and most probably would these days, but they handled it all with understanding without batting an eye, which not only means they care about their customers but also that it's just how they do business. That's the kind of thing that we need more of, and which wins my business. If there's a down side, it could be that their prices might be on the high side. But honestly everything feels pricey these days and they're totally normal ‍ Anyway, I will do more business here. read more

Great service on my Land Rover, very friendly and skilled staff. Online appointment system works and they honor their commitments. read more

Finesse Auto - Waiting area - Oil Change Stations Near Me - Seattle, Washington

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Just got a free oil change by just tracking my text messages that they send me. I schedule it that morning and was done that morning. Really great service again. Check out this shop, they're great! read more

Fin and the whole squad treat every car as if it was their own. They're super transparent with their recommendations, communicative, and genuinely interested in keeping your car running flawlessly. I've brought them a Honda Fit, Audi A3, Audi Q5, and an Audi R8. They treat all of them as well as the R8 while maintaining competitive pricing on services. Can't recommend Finesse enough! read more

Finesse Auto - 2024 Audi Q5 PHEV - maintained by Finesse Auto - Oil Change Stations Near Me - Seattle, Washington

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Quick getting me in, good work at a comparatively reasonable rate, comfortable waiting space, no hassle about aftermarket parts. Going in again soon for more upgrades. read more

I recently found myself an owner of a BMW 7 Series with a battery that loved to die. I knew this wouldn't be as simple as swapping it the battery on my Honda, so I found Finesse Auto and made an appointment. The online booking system was super easy. The location is in a hectic little corner of Georgetown, but the moment I walked into the lobby it was clear that this place made an effort to be clean, professional, and hospitable. The customer lounge is accommodating with plenty of power and usb outlets, snacks, water, coffee, and WiFi. As they worked on my vehicle they were up front and transparent about all pricing, pointed out other issues to bring to my attention, but were never pushy or up-selling about any of the additional maintenance recommended for my vehicle. A new battery for a BMW is not cheap. I knew this going in. But I felt good about my experience at Finesse and that my car was in expert hands. Would recommend for anybody owning a luxury vehicle that needs work. read more

Midway through getting new tires at Costco, the tire center called and told me my lug nuts were failing but they couldn't replace them. They couldn't even take them off? I did a brief search on my phone for a Mercedes shop and found Finesse. A quick call later and I had new lug nuts ordered. I was taken aback by how friendly the person was who helped me out and how easy they made it. Quite a relief. I received a call a week later to tell me the nuts were there and I made my new tires appointment, and throughout finesse made it easy. They told me I could come down anytime and they would put the new lug nuts on for me at no charge, which meant I could make the tires appointment any time. I can tell you this was a new experience for me - in the past I generally felt at the mercy of the shop and the particular folks who were working that day. At finesse I felt like I was in good hands. Their relaxed atmosphere, the amazing customer lounge with snacks and coffee - very welcoming. The communication was clear and helpful throughout. I will be taking my car to Finesse in the future, that is for certain. Had I known about Finesse, I could have called them first for the tires themselves and saved myself the trouble. A true gem in Georgetown, this should be your first call. read more

First time customer 01/16/2026. I got my truck an oil change service. This is the shop customer waiting lounge with quality refreshments. I met the manager Fin and the staff. Nice and friendly people. I got a full and clear assessment on the current condition of my truck. This shop A+ in my opinion and also close to my place. Recommended to everyone check them out. read more

Finesse Auto - This is the customer waiting lounge stuffed with quality refreshments. - Oil Change Stations Near Me - Seattle, Washington

I have been going to Finesse for almost 4 years with my BMWi3 (L'il Bambino). The service from Fin & his expert staff is beyond what you could possibly hope for. Thank you Fin, Sean, Brandon and all your skilled techs. Your kindness, honesty & expertise is unparalleled. Go to Finesse! You'll find none better. read more

Helped me out with my 1990 R129 - fast, communicative and fair prices. Coming back with my truck read more

Finesse Auto - Oil Change Stations Near Me - Seattle, Washington

First time experience was great! I will be taking my vehicle there for all my maintenance

Great service and provides a thorough diagnosis of your vehicle. Will take my car here again!

Fin is awesome and Nichi too. They've helped with almost every one of my cars and they are always willing and able to give my cars the best service that they deserve. My 1991Nissan Figaro is a rare car and I needed to get it towed. The tow truck driver recommended them and I've been going back ever since. They analyzed my ride and had an awesome list of items needed and what was urgent vs prolonged. When I get ready to sell my cars, there maintenance chart will help me and my next owner on what to do nice and to prioritize how to make the car the best with pragmatic decisions. This is truly invaluable. I hold Finesse as one of my top car maintenance choices. They can work on a Ford to a Ferrari and I value their skills and how they make me feel. So many skilled employees who have become friends is why I continue to go back. Price does vary depending on the vehicle and it's amazing how many different manufacturers they work with. read more

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I needed new brake pads and rotors on my Porsche Cayenne. I shopped around and got (what I felt) the most honest quote and service expectations from Finesse. They were able to replace the front and rear same day. Highly recommend. I'll definitely be back for any future needs. read more

We had an alternator fail in our Cayenne while up visiting from San Diego. In a hurry to get it done we mistakenly took it to Porsche Seattle North where they tried to sell us a battery we didn't need and after two days in their shop they accomplished nothing. We took it to Finesse and they diagnosed the bad alternator, installed a new one and we were out the door the next day. Great service, a clear communication of the repair plan, periodic updates and less expensive then inept dealership. Highly recommended. read more

I loved my experience here. The staff here were very welcoming and kind. Don't feel like I was being overcharged or trying to be sold on a thousand different issues with my car. Pretty much only nice things to say about my experience. read more

I purchased a Groupon coupon for $68, advertised as a $179 value, and scheduled an appointment. However, at the end of the visit, they provided a printout showing the quoted price for the oil change as $68--far from the $179 value claimed on the coupon. The printout also included other recommended replacements, such as a headlamp bulb for $70--a simple plug-and-play replacement that takes about a minute to DIY, as demonstrated in YouTube videos. They also quoted $79 for windshield wiper replacement, which I ended up purchasing on Amazon for $16 and replacing myself in under a minute. Additionally, there were other items listed in the printout. Overall, this experience felt like a rip-off. The Groupon coupon failed to deliver its advertised value, and the additional pricing seemed to rely on bait-and-switch tactics. read more

All was good .....there was rust in rear rotors while the front ones were clean. The cause I believe was the vehicle sitting for weeks in wet weather which caused some rust to form on all the rotors. It was first then driven to Finesse and since the front brakes do 60-80% of the braking the front rotors got the rust removed by normal braking... while the rear didn't get enough use to remove all the rust. I then ran the car for about 1/2 hour using the brakes often. The rear rotors are now shiny and rust free. read more

Went in to get my sienna lifted and it turned out great! No longer need to baby the car on all the various bumps. The lift kit I went with is Journey (the best for siennas) and they are a Journey certified installer. The owner is a great, he is a perfectionist and really takes his time making sure everything is well tested and calibrated. He even gave me a tour of his own vehicle and provided some tips on how to maximize my car. I will definitely be returning for other services! read more

After back-to-back, highly questionable experiences at my dealership I came here. They have proven to be knowledgeable and responsive.

I owned Porsches for the past 25 years and this shop has given me the best service I've ever had highly recommend you take your car there

My second time taking my car down to Finesse Auto. And this experience was just as great as the first. My car went in for an oil change and a noise that was coming from the engine. The technicians are always very thorough, honest about what they find, and keep you updated. My car has a warranty and the technicians are well-versed in car warranties . They'll call the warranty company for you and make sure you get the most out of your warranty. As the previous review mentioned, this shop has my lifetime business due to their great customer service and work. read more

The shop saved me $2,500 on muffler work by suggesting an alternative to the repair I had been quoted at another shop. They also did an inspection and provided a detailed explanation re: other work that should/could be done while explaining level of priority for me to determine if I wanted to have other work done. Also very timely with the repair! read more

Large, clean facility, comfortable waiting room, friendly and phenomenally customer centric staff, and most importantly, they care about using correct, quality OEM compatible parts, going so far as to cross-check public databases prior to the appointment to ensure compatibility. Best of all, their pricing is super competitive, and a steal as compared with dealer service centers. P.S. They don't play games like offering customers bonuses for posting a review -- their strong reputation is well-deserved! read more

Amazing facility! Love this place! Great waiting lounge! Forget the dealership! Bring your car to Finesse Auto!

Honestly go to the dealer. This place barely saves you any money and sometimes they will misquote you. Plus after a week or so they'll have you bring your car back to do another check up on it. Who has the time?!?! Go anywhere else. read more

Very professional did a great job on my Alpha Romero worked very well with my warranty

Brought my car here after having 2 estimates from other shops. Sean was great to talk to and they got me right in. I made an appointment to get my engine mounts fixed. The car was fixed within hours of me dropping it off but the only problem is that I'm still having the same jerking and shaking problem as I did before bringing it in. The shop has been diligently trying to get me back in to schedule an appointment with a technician and have been in contact with me. Hopefully I can get this situation taken care of since they are so close to me and I can continue to go here. It was very easy to make an appointment and make the payment online. Communication has been great and very prompt. Looking forward to continuing to work with this shop. read more

Holy crap I took my car into Les Schwab told them about my experience with you. They cane back to me said who ever worked on my car previously was trying to purposely damage my vehicle. Even showed me that they purposely reinstalled my air filter upside down to try to cause damage to the engine in spite along with the breaking and constant lying of what happened to my tire valve stem. Do not trust these scum bags read more

Finesse Auto - Oil Change Stations Near Me - Seattle, Washington

Came here for an oil change and had the absolute best experience. The customer service was 10/10, they are very kind and communicative. I was shown the work room and got to see underneath my car! They mentioned any other issues they saw and explained why those issues needed to be addressed. Would definitely return. read more

Not sure if dishonest or incompetent, but they are a waste of time. Just moved to Seattle, so I was looking for a place to service my Mercedes. This garage had good reviews so I messaged them. They took my VIN and gave me a new customer special: service B for $400. I liked the deal, so we scheduled for next week. After confirming everything by text the day before service, I arrived and got hit with a classic bait and switch. Cisco said that the service is actually $800 instead of $400 which is way more than other offers I received. When I pointed out the discrepancy, he gave me the unoriginal "my assistant made a mistake", "we have a new software system" and "servicing at the dealer is even more expensive". Complete waste of time. Don't trust their quotes and just go elsewhere. read more

Finesse Auto - Quote we agreed on - Oil Change Stations Near Me - Seattle, Washington

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These guys have gone absolutely above and beyond when it came to their customer service. There were part mistakes out of their control and they took great care of me. They'll always be my go to. read more

Finesse Auto - The front of the office. There are more bays across the street. - Oil Change Stations Near Me - Seattle, Washington

I had some maintenance issues that I wanted to address. I didn't want to go to the dealer for obvious rea$ons. I sent out an RFQ and Finn was the first to respond. His response was not cut and paste but something geared towards my request. I didn't immediately engage Finesse for those services. What stood out to me was their responsiveness and genuine intent for business. Flash forward, I got a check coolant light. Having a diesel I've heard horror stories. Finn got me in almost immediately and I was out in 40 minutes. Finn's Tech and wife were very thorough in the check out process. I received a text message with photos and computer report of their service. Super responsive, Super friendly, Super efficient, and super competitive. read more

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I took my 2011 Mercedes-Benz E550 for its Service B maintenance and had a great experience there. They are extremely knowledgeable and professional. Was in and out in the two hour time which they quoted and was also very reasonably priced. I'll be going back again without a doubt. Highly recommended! read more

I am a car enthusiast. I buy cars frequently from all over the country; some I keep longer than others. Porsche 993, BMW M3 E46, Lexus 430, Toyota Tundra, Honda Ridgeline, Acura NSX NA1, Porsche Cayenne GTS, BMW i3s, Dodge Challenger SRT8 392...the list goes on and on. My wife says I have a problem trying to relive my adolescent dreams. We'll save that for another board. One of the things I enjoy most is buying a car, enjoying it and then selling it for more than the price I purchased it. To do that, the car needs to be in perfect condition. I've been to see Fin and his ASE certified techs at Finesse Auto a sh*t load of times, too many to talk about. This is my second review for this business. They have never failed me. I've recommended Finesse to my whiny, bitchy little car gearhead friends and each one of them who has brought their car in has thanked me for the recommendation and has returned. Fin has a sign in his office that says, "You can't deposit excuses". He needs a sign that says, "Exceed customer expectations on every level and they will return". Some notes: Dealer Service is Best: This is the biggest fallacy in the car business. The local BMW, Mercedes, Porsche, Bentley, Lexus dealers all send their cars to Fin to get serviced. ALL. OF. THEM. Why? Because it's their best kept secret that Fin has the best techs, who have deep experience working on these cars. Price: I can't tell you how many times Fin and his team have under charged me for labor. If they give an estimate and they work more than the estimate, they won't charge you. Good look finding that anywhere in the history of the world. Good People: If you've never been, pop in, talk to them for 5 minutes. Let the looks in their eyes and faces convince you of their competency and honesty. read more

Finesse has my lifetime business. BMW 428iX and has had a known oil leak since purchase that the local BMW dealerships just couldn't figure out. Diagnostics on point, recommended a plan and conducted solid repair work. Not only did they figure out where the leak was, they provided me the information to give to the dealership to address under warranty. Saved me about $5k. So of course I take the car there now for everything- most recently was 10yrs/130k miles and had to install a failed oil pump, done on time and for a fair price. Service is superior - I generally need things explained to me in detail and I ALWAYS get the best support from the Finesse team. So thankful!! read more

This entire team was so helpful, thoughtful, and caring towards me when I took a recently purchased vehicle in to be inspected. Unfortunately it turned out to be a complete junker but if they had not run the in depth diagnostic tests included in their inspection package I never would have known. They took the time to walk me through each major issue with the vehicle (and there were MANY) Fortunately, I was able to use the detailed information from their digital report to arrange to return the car to the seller for some of my money back so there was tremendous value in that. Thank you all for showing me such kindness in a difficult moment and following up to make sure everything turned out ok! read more

I can only rave positive comments about the Finesse team. The services they recently provided on my Audi was exceptional from start to finish. You can trust them to be honest & thorough in work they do on your vehicle. read more

Awesome and very professional shop! A great value for my vehicle. Definitely recommend.

Top notch professional service. True to their quote and had my car ready when they said it would be ready. read more