Service requested was done well. Staff is knowledgeable and pleasant. It is best to leave car there…read morefor the work needed. However, a modest waiting room is available for minor services. Prices are reasonable. Derek is highly experienced and his mechanics seem to work well with him.

They are a great repair service. Honest and skilled. Great work and customer service. I highly…read morerecommend them. They love my PT Cruiser!

We have been coming to Jersey Auto since 2008. We have always been looked after very well. In the…read moreearly days we went to other auto shops and we were just another number but with Jersey Auto we are people and get treated like old friends. Front desk is always accommodating and currently Derek fits me in whenever I have a problem with my car. I'm sure if you shopped around you may find cheaper on some repairs and maybe not but for me the reliability is what counts. Eric absolutely always has my back, will go above and beyond to make sure I know what's wrong with my car and what he can do to fix it. There's never any pressure to have work done. They tell me what I need and don't try to upsell me. That's why I keep coming back. I trust that if there was something they couldn't fix they would send me to somewhere reliable. I will keep coming back while the current admin is there. Thank you Jersey Auto.

Absolutely outrageous experience. My car broke down near this shop, and they clearly took advantage…read moreof the situation knowing I had limited options after the tow. For a basic alternator replacement and oil change on my 2014 Toyota RAV4, I was charged nearly $1,500 total. Breakdown: * Alternator replacement: $1,100 * Electrical diagnosis: $250 * Oil change: $150 After the repair, I called a Toyota dealership for comparison, and even the dealer quoted pricing that was about $500 less than what I paid here. The pricing felt extremely excessive and predatory, especially for someone stranded with a broken-down car. I strongly recommend getting multiple quotes before authorizing repairs at this shop. I can provide the full receipts and invoice breakdown if needed.

I was in a rough spot and FBN Auto Sales & Service came through for me in a way most dealers never…read moredo. They got me into an amazing car with zero runaround and no hidden nonsense. Any small issues the car had in the beginning were fixed immediately without attitude or excuses. They were always flexible, always helpful, and actually treated me like a real person instead of just another sale. I recommend this place to all my friends because it's one of the only dealers I genuinely trust. If you want a place that stands behind what they sell and does right by you, go here. They earned every star.

My second time buying from FBN. Both cars were amazing deals and were in perfect condition, like…read morenew! I'm busy running a business and I was not interested in shopping around, I told FBN how much I was looking to spend, and that it had to have some power, that's all I said. They picked me out the perfect car, and the service was concierge door to door with FBN doing all the work every step of the way. I am very satisfied with my new car, and FBN was the best solution for like-new used cars.

Fantastic. Strong technically and equally as important, strong customer service. I felt like I…read morewas part of the family! Kudo's to the team, Brian, Shannon, Tony, and Scott. We initially were made aware of Nerger's from Costco after purchasing new tires there. We have always trusted those businesses affiliated with Costco since they vet them all pretty well. Therefore we made an appointment and asked them to conduct an extensive review of our Rogue. Our dealer had just given us an estimate and it seemed too steep in price. We took the car to Nerger's and had them balance and align the car with its new tires, we had them do the work they uncovered that needed to be done, including fixing some poor workmanship that the dealer had performed earlier in the year. All of this work was done and it didn't cost as much as the dealer would have done which was less work. Beyond all this, they provided personal transportation back to my house since it would require an overnight to receive the parts (no extra charge). The bottom line is that we found a reliable repair shop for our vehicles and have been talking them up to our friends.

These guys replaced an alternator for me last year. Even though it was under warrantee still they…read moredid not honor it, making an excuse that I did some repair somewhere else after the change. Plus their prices are super expensive. I can go to the draler for these prices. Not recommeded.

The best service in the area (and probably in New Jersey). There is no issue they can't solve.read more

Great service. They seem pretty honest and are always very willing to go extra steps to help. They…read moredon't seem to upsell and have very friendly office guys. Will be back but hopefully not often.

Car required new part. Was charged three times what part of comparable quality could have cost on…read moreauto part marketplace. Was not able to get a satisfactory explanation for why the cost was so high. All four tires were replaced on grounds that they were cracked. Do not know that this was indeed the case. All this at variance with my previous experience with shop but left me so disquieted that I'm not returning.

Performed the work as asked but did it slowly in an empty garage with no one else waiting but me…read more Charged me almost double what I've paid elsewhere for a tire patch ($40). Tipped the mechanic to find that he didn't bother putting away my spare in the stowaway area. Basically if you don't have a choice, they will probably get it done fine. I didn't appreciate the cost or the extra tip paid for a job left half done. I wonder if they would have done the same to someone who didn't know how to put the spare back in place, or was physically unable to. Won't return unless I really had to.

Somehow, though I was initially hesitant to even give them a try, I got my 3rd Subaru from this…read moredealership. TOTALLY DIFFERENT experience. New management, absolutely different vibe--all for the better. Every single person I dealt with from start to finish was great; a square-dealer who did not waste my time or money. I am finally 100% satisfied with this dealership, and, should I go for a 4th Subaru (likely), I'll go straight to Victory. None of the same Service personnel that I used to deal with are still there, but the new ones--every bit as wonderful! I don't know what it is. They obviously take service very seriously, and it's memorably good. They kept the baby with the new bathwater.

I purchased a Subaru because of the brand's reputation for reliability and because I believed…read moredealership service departments would have the expertise to properly diagnose and repair Subaru vehicles. Unfortunately, my experience with Victory Subaru has completely destroyed that confidence. My vehicle developed a check engine light related to the catalytic converter system. Victory Subaru diagnosed the issue and replaced the catalytic converter. Less than a year later, the exact same problem returned. When I sought a second opinion from another Subaru dealership, I was informed that the catalytic converter installed by Victory Subaru was faulty and needed to be replaced. Think about that for a moment. I paid a Subaru dealership to diagnose the problem. I trusted them to install the correct part. The same issue returned, and another Subaru dealership determined the replacement part itself had failed. Yet instead of taking responsibility, I was left to fight for answers while being told I was just outside the warranty period. What makes this even more frustrating is that Victory Subaru's own records show they cleared the code and sent me on my way without resolving the underlying issue. I spent months dealing with recurring check engine lights, uncertainty about my vehicle's reliability, and conflicting information between Subaru dealerships. The most disappointing part is Subaru of America. Rather than standing behind a repair performed within their own dealer network, they essentially left me on my own. My household owns two Crosstreks, and we were considering a third Subaru for our teenage son. After this experience, that is no longer happening. Mistakes happen. Parts fail. What separates a good company from a bad one is how they handle those situations. Victory Subaru and Subaru of America had multiple opportunities to make this right and instead chose excuses, delays, and finger-pointing. I am no longer a Subaru customer, and I would strongly encourage anyone considering Victory Subaru to think carefully before trusting them with major repairs. One star.

I never been to this place before but on a busy Friday afternoon when I called and asked if they…read morecan help me mount and balance a tire they told me to come right down and they would help which they did at a very reasonable price.Not like some other shops in the area especially on route 35 in Lawrence harbor that are lazy and unresponsive! These guys are the best I would definitely come back to Punjab!

Told me the price for the repair was $200 and when I went into pay them they charged my card $250…read more Do not go!!!