Horrible people here. No sense of others around them. They should learn how to maintain a clean space and with their vehicles too.

On April 11, 2024, Rakeman Plumbing sent Mich, their technician, to my home to check my Navien tankless water heater. For some reason, I was not generating hot water. Despite being told by Rapin Plumbing that this technician had 25 years of experience. The following happened. The first clue that the technician did not know what he was doing was that he had to call tech support immediately. No experience with this unit. That is not a good sign. Next up. The technician tells me he has to check a valve. He asked me where the bathroom is. I point the direction. The technician spends time here and can't figure it out and then decides after talking with Navien. that my water heater needs all of these new parts. Remind you the unit is new. The technician doesn't tell me that he has disassembled my shower. Parts are all over the place. The second clue that he didn't understand waterflow was that he was having to read through a manual about my brand-new installed shower hardware. At no point was it disclosed to me that he would disassemble my shower. He took it apart and left the parts on a countertop. I did not authorize this scope of work. The scope of work was to look at my tankless water heater and diagnose or repair it as needed. I did not authorize to disassemble my shower. The technician tells me he must replace all these parts in my tankless water heater. The technician leaves and tells me that he has to order the parts and will return to repair the water heater. I was not aware that he had, again, disassembled my shower. A few days ago, I contacted Rickman Plumbing. I discovered that my shower was disassembled. I asked them to return and reassemble my shower. I spoke to Molika, and she told me there is no documentation that he had done such a thing. The keeping to remember right here is that nothing was documented. She tells me she will reach out to her supervisor or manager and get back to me. They did not get back to me until I called again yesterday, 17 April. Her supervisor called me this morning and told me that she talked with the technician and that he admitted that he had disassembled it, but he intended to return it. So here's the critical point. They tell me it is not documented and, therefore, it didn't happen. They speak with the technician, who then discloses that, yes, he did disassemble it. So the manager told me that to return and repair what he disassembled, they would have to charge me a trip charge. The bottom line is that Rakeman Plumbing came in, broke my shower, and now wants to charge me to repair it. Key takeaways. They break my shower, disassembling it, and I want to charge me for reassembling it. They did not obtain my consent. I did not authorize the scope of work. The technician abandoned the property, leaving it broken/disassembled. Just now, Rhonda, the office manager, contacted me at 9:29 AM on April 18. See screenshot. Rhonda declares on the phone that she will send a technician to repair what they broke at no charge and then says that she's now changed her mind because of the Yelp review. ##### it gets better I left my house to run an errand, and I was not home. However, at my house, I had somebody working outside. I suppose Rhonda changed her mind and sent Mitch back out to my house. Somehow, they got through the guard gate. Her employee entered my home without without my knowledge. I believe this is a breaking and entering. At any rate, she had her employee install the items that they uninstalled without my knowledge. There was no phone call, no warning that somebody was coming over. She just had somebody come over and enter the property without consent. Rakeman plumbing is a bit bizarre. Rakeman Plumbing is unethical, and they victimize their customers with retaliation. read more

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My daughter needed help with an underground water leak. I got in touch with Rakeman and they sent out their crew right away. They assessed the issue and the problem was fixed. They are professional and their work is done quickly and efficiently. Highly recommend this company. read more

this company repaired a leak of a pipe in my slab by running a line aproximately 12 feet to connect to my laundry line. I was charged $200 plus $150 initial estimate fee. Six months later a new leak in the slab started up in the kitchen. I had Ferguson Home Services give me a new estimate of $3600 to repipe the entire house for both hot and cold lines, as clearly the water lines were starting to fail. My initial fee was $50.! I am so upset that I ended up with an $8000 plumbing cost that should only have been $3600, or even $4200, if only Rakeman had been honest and explained what really needed to be done. The not only grossly overcharged but were dishonest in what the job really entailed. read more

I've used Rakeman for the past few years for repairs and things like maintaining our four tankless water heating systems. Not the cheapest but no major issues. A month ago a tech fixed a leak inside a wall and it was reasonable. Then I called for someone to install a simple toilet I bought to replace one that was defective and fix a leak in a shower valve. I did not get a fixed price. I was home. The tech seemed slow on the toilet but ok. Then the shower valve. Literally five trips to the truck to get a correct size socket to remove the valve. Rather than bring a socket set to the site. I finally brought my own set, and handed him the correct size and a wrench in 60 seconds. Then he did not have a replacement valve. Ok. I'm googling one for him. Half hour later as he is trying to find one from HQ he's smoking in the truck waiting for a call back. Another hour. He reinstalls old valve so we can turn the water back on while we wait and turns the water back on and goes to the truck again. But he left the valve open so water is spraying everywhere. I go get him from the truck. Now I have to go out. He leaves a bill for 5.5 hours - to install a toilet I bought and fix one valve. Over $900 with maybe $65 in parts and $155/hr labor. I phoned in a complaint and spoke to a manager who objected to my term 'ripoff' but agreed it seemed excessive and would look into it and speak to the tech. I waited to post this to see if he would bother to respond. Nope. So they got their money for this job, but lost a customer for life. Sad, it was avoidable for them. read more

have been trying for six days to have a plumber from rakeman. It's now day six at 1 in the afternoon and no plumber has shown up for the before 12 schedule. don't waste your time working with them because they won't work with you if you work normal hours Monday through Friday. their time frame for a plumber is 8-5 yet they won't dispatch a plumber after 4 pm because they may work past 5... clearly avoiding paying their employees overtime. I'd bet their quality of technicians is pretty bad if they pay as badly but I wouldn't know the quality of their technicians because they haven't even shown up. i Called dispatch everyday trying to work with me, they tell me am request well it's been two days of taking off work to wait and not even a phone call. DO NOT USE THEM... ROHNDA H, I have had zero accomadation from you guys thanks for your experience this is an awful experience to have a plumber literally fix only a leaking faucet handle... do you work for them? Because it's now 3 in the afternoon, they stop dispatching at 4 and not even a phone call so I'd say youre wrong read more

While we were gone for the holidays, our hot water conked out. Our neighbor saw the water running out from the garage. Fortunately, Rakeman Plumbing sent a crew out that very day and replaced our hot water heater by that afternoon. The installation work was very professional. The work area was completely clean when we returned. We have used Rakeman before and I keep them on speed dial. They are professional in every sense and is highly recommend them to all my friends read more

Horrendous plumber. They will charge you for multiple service calls on the same job, just because they don't have the part on hand. They take advantage wherever they can. I NEVER write reviews, but couldn't let them completely get away with their blatant lack of integrity. BEWARE!! read more

shower was leaking wouldn't shut off completely. I was out of town called Rickman. They said they would be out the next day but they didn't come. I called back. They said we would be first on the schedule to the next day but we weren't when the plumber finally showed up, he repaired the shower told my wife it was fixed but on the receipt he wrote that the shower handle had been damaged by someone attempting to repair it and that my wife said that she would fix the handle of course that's not true my wife unfortunately did not read the description of Repairs until the shower started leaking again and when I called them, they said I should've called earlier in the day if I wanted it fixed the same day but it didn't start leaking until two in the afternoon. They then read me the verbiage on the receipt and told me they could come out sometime tomorrow, meanwhile I called someone else. The problem was a stem driver which was just worn from me being used not from abuse. I've had to replace this four dollar part on my other showers in the house before. Then about two weeks ago before I discovered the shoddy workmanship of this repair, my water heater went out on a Saturday morning I called them they didn't even bother calling back until Monday afternoon. In the meantime I had called another plumber and had a new water heater installed When I called them to come out yesterday to fix my leaking shower, they basically told me it was probably my fault because someone had tried to fix the shower when I took the handle off and looked at it. I can see that the stem driver is just round it off from the kids turning it on and off 1000 times , and even though I had water coming out at a very high rate and had to turn the water off in the house until I could take it apart and diagnose it, they wouldn't come out because they said it wasn't an emergency. I'm not very impressed. read more

The tech from rakeman goes into my bathtub area - appearing to be in a hurry and almost immediately I hear a loud crack which he broke the spout and it looks like there was some metal behind the wall. I wanted to get a closer look at the damage and the spout after he left- BUT he took the spout with him!!!! After that happened I did not want them near my bathroom- but my significant other convinced me to let them come back since he needed something repaired so I said ok. BUT then they did more significant damage so I SAID NO!!!! They made my bathtub unusable. And then the leak my significant other had they never completely fixed since it came back more then once. JUST a very horrible experience read more

Paraphrasing almost EXACTLY what Daniel P. wrote on Dec 13, 2023: They attempt to charge for multiple service calls for the same job, because, in our case, they installed a refurbished part- which they actually provided and charged us for...and didn't even install it correctly! The additional plumber (from another company) we had to hire simply shook his head and laughed at Rakeman's work. In my opinion, I believe Rakeman takes advantage however they can. Please BEWARE! read more

Horrible customer service by the plumber who came out to the house. Rude and condescending, he's lucky I was not home at the time.

We had a water pressure issue in our house the technician that came out did a great job fixing the problem. After a few days we noticed the pressure low again called a week after to have technician come back out. Their estimated time 8am-5pm is ridiculous, we're supposed to wait around all day long for someone to come out , and on top of it no one showed up for our appointment. I called after 5pm to see where the technician was they apologized and we reschedule for today it is 2:30pm just got a call from them. So much for being the first house schedule for their morning rotation. Not reliable! read more

We were told last year by a different AC company that our AC would not last through this next year and we would need to replace it. My husband decided to call Rakeman plumbing at the recommendation of our family. They came out last week before we started using our AC and they replaced a part that was going out and said we would be good to go....no new AC needed! Honest, reliable service! read more

Background of the plumbing issue: My hope is to help others who may have the same problem we had. Our house is in Henderson, NV where at one point, the homeowners were notified they might have to repipe due to issues with Kitec pipes. My husband and I who are firm believers in "don't fix it if ain't broke" philosophy stayed our ground until this year when a slab leak happened. We then decided to have the repipe done. How we researched contractors for the job: We spent a lot of time researching via the internet. We live in California so it is difficult to find local people in Henderson, Nevada. The best link we came across was from Total Solutions which listed the Primary contractors and others for the Kitec Litigation Program in Nevada. See link below: http://kitec.totalclasssolutions.com/pages/warranty It was a big surprise to learn that after we made phone calls, a lot of the companies listed were either inactive, bankrupt or moved somewhere else. Reason could have been that the Kitec buzz was some years ago... I guess we are late bloomers! From the Primary List, we picked one of them, our first candidate. Then we searched the City of Henderson's permit section to find out the latest permits issued and to see if we can spot Kitec repipes that were recently done. We found at least three homes, one of whom has just been sold. Upon further research, we found the repipe company who did the work. This company was our second candidate. Then we went to search in Yelp, for the third candidate. You hear a lot of stories about made up reviews, but if you are careful, you can spot the scammers. From Yelp, we found the third candidate. Next step is to google everything about the candidates, read up on all the reviews, check licenses, Better Business Bureau complaints etc. The three were invited to do the estimates, emailed them questions afterwards as to their services and products they will be using. It is important to make everything in writing compared to verbal/phone calls. Then we researched the products to be used, called the manufacturer for details, who then emailed us the answers. It was very tempting to make your decision on who to pick based on the price/estimates presented. All three of them appear to be decent contractors and competent. If you can afford it, don't let the price stop you from choosing a quality company. We are glad we did, in Rakeman! Rakeman Plumbing: Decision was made based on who can help us the best, now and in the future, based on experience, knowledge, history and name recognition. We choose Rakeman Plumbing out of the three. It was a wise decision we later found out. Not only are they accommodating, they employ very good people. That's their secret for longevity I think. Rocky Berger knew his stuff, he explained the Kitec Repipe process like no other. After we received an estimate and informed him his company got the job, we asked for a copy of the contract for us to review. Reading the exceptions in the contract was scary at first but once he explained them, we realized they have to cover themselves too. A day before the job was started, we wrote the company a check for half of the cost of the repipe. The repipe process: First day, started early at 730 am.Garage was open the whole time they were working. We stationed someone at the garage area to secure the house from strangers not connected to the job .Appliances were moved, dishwasher to the garage and refrigerator out of the way. A couple of workers did the plastic protection for all affected work areas. Water was turned off, drywall was cut for specific areas and repiping started soon after that. At around 5 pm, amazingly, water was restored! Adan and his crew, made that all possible. Next day, city inspector showed up, did his job and educated us on some points about the job being done. In the afternoon, the drywall was put back and paint was applied in affected areas, garage and inside the house. Miguel and Lola did a beautiful job on the color match for the paint! Next day, the dishwasher, refrigerator, garage sink and water softener unit were put back in place. We opted to have a new Pressure regulator and that was also installed. Post repipe phone calls with Rakeman: After the final check was issued, it is of course normal for a homeowner to worry if the contractor will even receive your call or text you back afterwards! With Rakeman, it's different. When something minor needed to be done, his men came back, the same way they started before: respectful, competent and nice. Thank you, Rocky and thank you to all the workers at Rakeman who made this a great experience! Tip: Respect goes both ways, when you deal with workers, treat them with respect, be nice and try to always ask for their first names. This way they will treat you and your house with respect. Make them comfortable and make them feel they are fixing their own house. You will get a lot out of it. read more

Thank you Rakeman plumbing and Magic Mike for coming out today and addressing our plumbing issues. Magic Mike was amazing, found our problems right away, was very informative and time efficient. Customer service is the best I have dealt with in a long time. Thank you for sending your best drain guy! The whole warehouse actually thanks you! read more

I had an issue with continuous water flow in my home reported to me by the Las Vegas Valley Water District. I called Rakemen Plumbing and requested that a plumber check for leaks. Rocky, a Rakeman representitive came to house and quickly eliminated leaks within my home and with my pool as a source of the leak. He noted that a continuous flow of water existed when my irrigation system was turned on. My landscape maintenance man was here at the time and he discovered two external watering system valves were mafunctioning; they took care of the problem by cleaning the diaphrams. I told Rocky that I had a leak under the kitchen sink and requested that someone from Rakeman correct the problem. Within an hour a Rakeman plumber arrived and he removed and replaced the leaking components. He was polite, professional and completed the job quickly. To my surprise, I received a 10% senior's discount. I would not hesitate to call Rakeman for Plumbing problems in the future. Fast response and very honest company. Highly recommended. read more

I had my garbage disposal and faucet start leaking. I was out of town and Rakeman Plumbing was referred by a coworker. I had Corkey replace the garbage disposal and today Eric and Junior replaced my faucet. I'm so appreciative to all of them for a FANTASTIC job. Eric and Junior explained everything about the warranty and made sure everything was right before they left. Anyone needing a plumber, call Rakeman!!!! read more

Gene came & helped us, from Rakeman. Water heater, hose bib, & new kitchen faucet. Gave us a senior discount & REALLY knew his stuff! We have worked with Rakeman for at least 20 years. I would highly recommend them! Quick & professional. read more

I would have liked to give Rakeman Plumbing five stars, The service technician is a five. But after spending $3824.68 between two houses I thought they would honor what they print in their advertisement. Seniors and military are entitled to some kind of discounts. I asked and the tech said it wasn't available for the work performed at the two houses. No reason given. I am 74 years young and non-active Marine. (once a marine, always a Marine) So, be sure to ask if a senior discount is available for the kind of work that is to be performed and if you are a veteran or active military, be sure to ask if any discounts are offered. Mike R. read more

Yesterday Jan 10 2020 between 3:30 & 4;00 pm one of their employees pulled right out in front of me on Las Vegas Boulevard South & Ford Street. I drive a small Fiat & it was a good sized work vehicle, I could have been killed! Please teach your drivers how to drive safely!! read more

This review is for Rakeman Air, a part of Rakeman Plumbing. Our 15-year-old A/C compressor stopped working last Friday night. On Saturday morning I called the Rakeman 24/7 service line and left a message. The service manager lived close to us and came over within the hour. He determined that a new compressor was needed, a BIG job. We hoped it could be done that day and Rakeman did not disappoint. We were up and running by about 4:00 pm! The Rakeman technicians were both polite and efficient. We wouldn't hesitate recommending Rakeman to anyone. read more

It was Saturday and I was starting to remodel my bathroom. My tile guy, Shane demo'd the shower walls and realized the valve had been leaking. He told me I needed to call Rakeman Plumbing to replace the valve. 3 hours later, the job was done. The plumber was great and so was the price! I would highly recommend them. read more

Eric was nothing short of amazing! This gentleman showed up in a mask, addressed all my concerns and was very friendly and professional! There were a few issues as far as garbage disposal, low pressure toilet and clogged sink. The work was done quickly and adequately with great customer service. Eric stated the best resolution was a new toilet, a second gentleman Carey, also wearing a mask, showed up with a new one in less than 30 minutes to install to resolve all issues the first time! I'm giving them 5 stars because that's all that's allowed! Great job guys! STRONGLY RECOMMEND!!!!! read more

I woke up one morning to find a pipe had burst in my bathroom and flooded my living room. Yikes! Rakeman Plumbing was there that day to check it out and give me a quote. Then the NEXT day came back and Junior and his compadre did a fabulous job replacing my whole plumbing system from water heater to main line and everything in between. The price was more reasonable than I had expected and they even installed my shower head for me at no additional cost. Will be calling them for future repairs and remodeling as needed for sure. read more

This is the 2nd work order done with this company and both times they have given me an open availability of 8am to 5pm. At both times did no one show up. I should not have to follow up with a company to make sure a work order is done. The amount of time taken off to have no one show up. This is poor service. This is also my first time with this company. Bad 1st impression. I would not recommend if we can't set up a scheduled time. Poor customer service and takes to long to get work order done. read more

Rakeman Plumbing handles all of our needs at all 10 of our Palm Mortuary locations. They are fast to respond and repair. In addition to having friendly and knowledgeable staff, the value from this business is by far the best we have encountered. Thank you for taking care of us so we can take care of the families we serve! read more

Rakeman was hired to run a camera down an old sewer line under house built in 1942 I had under contract to purchase in old Henderson. The plumber with Rakeman was very knowledgeable, could easily determine where main sewer line was and the configuration of an addition including plumbing, probably built in the 70's. The camera showed us the old cast iron 4" line under old, original house was cracked, had serious root growth inside and appeared to be collapsed. That inexpensive inspection saved me many thousands of dollars of potential sewer main repair under house, including ripping up newly renovated floor to replace main line. read more

I really despise calling maintenance workers at anytime. It makes my stomach hurt. When I had to call a plumber on Mother's Day this past Sunday, I just wanted to whine AND cry and throw a tantrum. So at 5:00 pm I went online and searched for a plumber that knew manufactured homes because my dad lives in one and their parts and machinery are different. James at Rakeman Plumbling answered the phone immediately. I cringed when I asked the price because I knew it would be ridiculous. He said $112 an hour plus parts. Not too bad, but I did start to sweat a little. Two things were wrong: the water heater had a leak, and the sink in the master bath had a leak. James says he'll be there in a few. And he was. And let me add that the website was honkin and he came loaded with every part in a very big impressive truck. Their motto, "A flush beats a full house". My marketing ears were perked. He looks at the water heater and tells me what's wrong and I was thinking how happy I was that my ex-husband was an engineer with a degree in piping who builds refineries at Chevron. Yup. I am in the know. Well actually, my ex-husband is German and has three degrees in engineering but who's counting.... At the same time James checks out the master bath and tries to repair the leak but that is fruitless. I know because I replaced everything I could but it needed a whole new faucet and hardware and he had tools that would rival my fathers antiquated ones. Well, he fixed the water heater and said it would be cheaper for us to buy the new faucet and he would come back the next day and install it. We said yes please! So my dad and I hightail it to Home Depot before they close because now it is 8:00 pm. We get the faucet and we're back in time for The Good Wife. That's right. You heard me. SEASON FINALE and I'm not gonna miss it. Leak or no leak. Next day as promised, I get a call asking if James could come by to finish the job. Not to mention he hasn't been paid yet. He arrives as promised and installs the faucet. I get a call from my dad wanting to know if the amount was right and should he pay. He tells me $360. $112 per hour (2 hours) plus $120 in parts and tax. I said pay the man. It was worth every penny. And toke him too... that's tip in Vegasese.... BTW my dad is 86 and the last time that faucet was changed was over 22 years ago when my ex-husband changed it out. We had been visiting from the bay area and my dad couldn't go gamble with him until the faucet was done. My ex changed it in less than 30 minutes and off they went. Good times..... ; ) read more

This review is a couple of years late. With all due respect to plumbers they're just not at the forefront of most people's minds, so I didn't recall my great interactions with Rakeman until I ran into a new plumbing problem (which I'll be calling them to resolve tomorrow). My plumber at Rakeman was always Mike. He's a big guy who doesn't mind working his tail off to fix problems ... he's definitely not one of those guys who takes one peak and then whips out some crazy bill. This guy worked his rear end off trying to fix an issue our builder stuck us with. He couldn't, but no regular plumber on a truck could've: The builder didn't install a clean-out in our front yard, so Mike could have stayed all night trying to fix that and nothing would have happened. His level of "I'm GONNA FIX THIS" was just out of this world in today's society. He was like a man possessed. Because of that I call Rakeman everytime I have a plumbing problem. PS - I took estimates for fixing the clean-out in the front yard. They ranged from $1200 to $25000. Rakeman was very close to the lower end of bids. read more

I am amazed at this story about Rakeman's Plumbing in North Las Vegas and I want to thank them for being an honest business that goes the extra mile for loyal customers - a rarity in Las Vegas, in my experience. My elderly mom and dad have encountered several scams and "elder abuse" monetary issues in managing their home in Las Vegas since 1995. I have taken a few of these on for them from Los Angeles (the least of which was Home Depot, who eventually made good on the $500 issue) because they are simply not tech savvy enough - although they are intelligent - to maneuver today's complex digital business world when things go wrong - they've been retired for 20+ years.So I was grateful when they used Rakeman's for a couple of bigger plumbing jobs on their house and they seemed satisfied and felt the pricing was fair. Then recently, they had a toilet issue, so they dropped into Rakeman's to ask if it was something they could help them to fix. To my amazement, one of the Rakeman workers went to my parent's house and fixed the toilet for FREE. This just does not happen in most places. Please support this extremely decent business - who does good work at a fair price - and values human beings over hourly billings. It meant the world to my folks and to me for them to be treated so well. read more

Aaron, I am glad you answer back. As a business owner, I understand how you care for your business. But contracting the people who tries to overcharge and destroy other people property for job security is not acceptable. You are shortsighted when you say I live in Carlsbad. Yelp fed you wrong information, the great Yelp. I live in Mountain Edge and have a Nevada license. I even have your company' INVOICES, lol. If you really want to take care of your company, you have to monitor them. Greed is your company' s motto. If you really want to take care of your company, you should have asked for my phone number. My business is here on Spring Mountain for 22 years. This shows how much you dont REALLY care about your customer. Profit is your bottom line and hiring dishonest people seems to do the job. Let me tell you I know 2 guys I can use at your company but they are never available when I need them, Randy and Gene. I don't like Mick and most of your other guys. read more

Rakeman Plumbing - Invoice from Rakemanra plumbing - Plumbing Near Me - North Las Vegas, Nevada

In 15 years I think this is the 3rd time we have used Rakeman. Once again our friends at Rakeman Plumbing did a great and quick job for us. "GG truck #9 (-: " One of the best parts is there is no BS. Had a water heater that was still under warrantee and called several Plumbing companies and everyone had some BS story, my model was obsolete and there was an upgrade charge, Nooooooo not a problem at Rakeman, one guy told me if it was older that 6 months the building codes required $100's in up grades Nooooooo not a problem at Rakeman. I always call around and always end up back at Rakeman Plumbing read more

When we had a hard freeze on January 14, 2013, we called our buddies at RAKEMAN plumbing. I call them our bubbies because they have helped us out before. This time our water softner loop/spigot to the outside of our garage wall gave in to the freezing temps. We called and they appeared. They must have been crazy busy, but they had a "technician" at our house in about an hour. Corky showed up ready to go to battle with the frozen pipes. Within minutes he had it narrowed down to the stub-out for the garden spigot. Fixed it pronto and charged us a very reasonable rate. Considering the amount of calls he had yet to answer and the potential damage, he could have charged us almost anything. Not Corky....we would have him back anytime. These are GOOD PEOPLE at RAKEMAN ! ! If you want it done right, done fast, and don't want to be over-charged, RAKEMAN is (are) the people you want to call. read more

I woke up to water on my garage floor from my water heater and called Rakeman plumbing at the recommendation of a friend who works in home repairs/improvement. They were fantastic. They got someone out to my house right away and they quickly replaced the 14-year old water heater. Corky was the repairman and he was really great (very funny) and knowledgeable and explained everything to me. This week, I needed to replace my water softener and I requested Corky again and he was efficient, helpful and explained how everything worked. Plus, he brought in my trash cans! Also, a shout out to the people I spoke with on the phone (Dawn and Angel). They were fantastic. I highly recommend Rakeman Plumbing. read more

Came to the house to look at the water heater and first recommended it need to be changed but was only the pipe leading to the water heater. Not very service oriented. read more

Rakeman sent out a young man "Junior", I believe... who told me to drain hot water from AALL my faucets! ...the water was running out toooooo HOT no matter what I set the water heater on!!!! I BEGGED him to do something other than run out ALL MY HOT WATER as I PAY for my water 4 TIMES before it runs out of the tap. He said it was the only way... ran out all my water and said there was nothing he could do!!! Called Honeywell (makers of the control panel on the heater) and they referred me to Bradford White, manufacturer of the water heater. Very professional and astute customer service and help at both those companies. Tech at Bradford said it needs a new gas valve regulator... I told him the temp of the water running out (I measured it with a thermometer) and he said 145 degrees is WAAAAAY TOO HOT!!! ...as I KNEW !!!! Bradford referred me to their website where they list plumbing companies who are their authorized service people. I did that and Atlas Plumbing is coming this morning.... I am sure they will fix it. Meantime, I am in a battle with Rakeman as I do not believe I should PAY for what that young man who knows NOTHING ABOUT PLUMBING did here!!! :( read more

My one-year-new tankless water heater broke. As bad as that was for my husband and me, we were expecting visitors that very same day who were staying for a few days. I needed a working water heater! The plumber who installed it was too busy to help and I was referred to Rakeman Plumbing. They came the same day and somehow managed to find the parts I needed and fixed it within hours. They were prompt, efficient and very understanding of my desperate situation. Jr. Sension was the Service Technician who did all the work and he even made sure the parts were covered by the warranty (even though the service call was not, of course) . I highly recommend this company. They were a lifesaver indeed! Put their phone number in your phone so you'll have it in a pinch. read more

Just had my hot water heater replaced by Corky from Rakeman Plumbing. He did a fantastic job, was quick and efficient! I received great customer service by Dawn who scheduled my appointment, she was very professional and knowledgeable. I will definitely use Rakeman Plumbing again! read more

I will never use this company again! I had a toilet issue and paid over $150.00 for the service and had the issue again a week later. ( we never use this toilet I just happen to check it)I call for them to come out again and they stated it would be another charge. read more