Raleigh Marriott City Center
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Here are seven experiences I had at the City Center Marriott: 1) The lobby, room and restaurant were fine and it was clean. The chili was good but it took 20 minutes to get a bowl and the blue cheese on top was odd. The chili and corn bread tasted thawed, not fresh. It was overpriced for not being fresh. The bartender was super professional but he said the reason the chili was delayed was due to the worker being late. 2) Pool was open days one and three but inaccessible day two. I asked if the pool was going to open soon. The front desk person said, it's open now! It was not. See photo. 3) Both bellman, one hyped up constantly talking over me and the other with glazed over eyes and slowed speech, vehemently refused to call a taxi for me and absolutely insisted that I take the black SUV limousine that was sitting around the corner. The high energy bellman repeated three times, "Take this black car here to the airport!" I repeated that I was not going to the airport. Sadly, there's a cell phone 'dead spot' in the lobby, entrance and hotel Starbucks so it's impossible to order a Lyft or Uber without walking well out of range of the hotel. I have the carrier with the best cell phone range. After getting loudly 'talked over' by the high energy bellman more I caved and went over and asked the SUV limo driver how much it would cost to go to Durham. The limousine driver (who had no credentials) said it was $85 to go to Durham. I did the math. That's $102 with tip. He had a creepy demeanor. Lugging my heavy suitcase I escaped the City Center Marriott bellman madness and walked two blocks down the street to the courthouse. My cell phone worked there perfectly! l ordered and was picked up by a kind Lyft driver. I felt safer at a place with a jail than near those bellman! With tip, Lyft cost me $28. Compare to $102 for the only ride I could get at the Marriott. 4) The room was nice except for the towels. All of the room towels either smelled like rancid flood water or fire. I borrowed a couple of blue towels from the pool. Those smelled clean. 5) There were all down pillows. 6) When I checked out the room would not lock! I reported it to the front desk. The exposure is that if something got stolen I could get blamed. 7) The room refrigerator was oddly thin so if you put something in the main part it prevented the door from shutting!
I stayed here for a weekend while visiting Raleigh. It is located right in the center of the downtown area. When we arrived there were a large amount of people present. There seemed to be a volleyball tournament and other events already planned. I checked in the staff and entered my room on the fourth Floor. It was very large and spacious. I was impressed. You had a wide-open room with a large bed on the side. The view was not that enjoyable. It was only the roof of the hotel. I managed to get a couple of meals form the Rye Bar downstairs. The Starbucks on the first floor was a plus but it was always packed with long lines out the door. I just wanted a normal coffee without taking a long time. You can walk outside and there are several food and drink options. I was able to stop by a club down the street. There was a New Orleans Bar close by as well as a wonderful Greek restaurant I wanted to visit. It is a farther walk to the Glenwood South area. Overall, it was a good location in the city. I did have some issues with the room. At one point the television stopped working. I had to go to the front desk and ask engineering to come up. They were able to reset everything and make it work but it took a while. I asked for a late checkout seeing as I am a Bonvoy member but they were not able to assist. The cleaning staff came in and picked up some papers that fell on the floor. They thought it was garbage and threw it out. I was able to reprint the copies but it was an inconvenience. Overall a decent stay but wished some things ran smoothly.
Probably the best place in Downtown Raleigh besides the Mezcal bar. I've stayed at a few hotels in the area and this one has been the best. The lobby is huge with a pretty big bar/restaurant inside. It has entrances/exits on multiple sides so depending on where you're going, you don't have to walk around the building. The room was nice and spacious with a good work space. The staff was super friendly and accommodating when I arrived at 10a and had a room available, so I could work (and sleep) a bit. Some hotels just tell you "Check In is at 4 so you're SOL", but not here. Pickup and drop off was easy when using Uber, with a covered circular entrance loop thingy. If I'm every heading to downtown Raleigh again, this would be my preferred hotel.
Review is for the event hall not the hotel itself. We have attended numerous events here and in the adjoining convention center over the past 10+ years. Each event has been well organized and utilized the available space well. The staff are friendly and helpful. The bathrooms are kept clean and stocked. Overall seems like a good place to host an event!
If you have an event at the Convention Center in Raleigh, this is the only place you should consider staying. From the moment even before stepping into the hotel, customer service was at all-time high. The gentlemen working the valet greeted me warmly and instructed me on how to use their services. When I went to the registration desk, I was again greeted very warmly (I wish I remembered the gentleman's name) and was pleasantly surprised that my room was available well ahead of check in time. I quickly moved my vehicle to the very conveniently located underground parking (leave the hotel and make two right turns). I have left my vehicle there the entire stay and never needed to move it. You can enter the hotel from the garage and the hotel is connected to the Raleigh Convention Center so you never have to go outside if you don't want to. My room was nicely appointed, spacious and clean. I stayed in a king room on the 15th floor. The views were pretty nice, too. The gym was decent. I think the best feature was the "refrigerated"/cool towels! Equipment was clean and there was a variety of machines and free weights to get a good workout. I reviewed the on-site restaurant, Rye, in a different review. Please check it out! My only complaint is that there is only one set of elevators that did tend to get crowded. I did appreciate, however, that you had to use your key card to operate the elevator so walk-in traffic could not access floors with rooms.
This was my first Mecation ever! I have to say I treated my self like the Queen that I am! I checked in and I was greeted by some lovely gentleman (ladies if you single go eat at Rye and shoot your shot,lol.) I was happy to know that that the pool was open and there was a jacuzzi.! I got to enjoyed the jacuzzi and had an amazing view of the city. I was glad to enjoy it in peace and quite. The pool was on the fourth floor. I went to my magnificent room that was on the 9th floor, I had some magnificent views. While I enjoyed a lovely hot bath for my back, I got dressed up and took myself out to dinner! I went to Rye that was conveniently located in the downstairs lobby. I parked in the parking deck connected to the hotel and enjoyed the luxury of being able to walk to restaurants, clubs shops and more! This was a great experience and I can not wait to be blessed to do it again soon!
Central to all things downtown Raleigh, this Marriott makes it easy to work, rest, eat and explore, in any direction, without adding too many miles to your shoes. While it's already a newer structure among full-service Marriotts, recent remodels make sure we aren't exposed to any of those fashions of yesteryear like the 2010s. You'll be comfortable at that sales conference in the hotel, some bigger event across the street at the convention center, or taking in some performing arts at Duke Energy Center. Stroll a block downhill to the Amphitheater, and only a little further for plenty of good food, if the restaurants in view of the hotel or the in-hotel dining aren't enough. And for those who are looking to put on the shoe mileage, a half-mile away past the Amphitheater you can catch the Rocky Branch Trail on Fayetteville St to connect to miles and miles of multi-use paved trails. Meanwhile back inside, plenty of hot water, towels, amenities, and even a Starbucks in the lobby cover all your in-stay needs. The pool and exercise facility elevate your heart rate when it's too hot or cold to venture out. The staff has been accommodating throughout my years of staying here, from check-in to dining to maintenance. It was no different this time, and I'll return as the business cycle allows.
8/28/21: We stayed here for the weekend when there was an International food/ music festival going on right outside. It was convenient & I had a lot of fun at the festival. The front desk rep was NOT friendly here. Maybe he was overwhelmed being up there alone with so many people coming in and out of there. I don't know. I just know that he wasn't the friendliest & needs customer service training. The lobby furniture was raggedy & could use repair or replacement. The same goes with some of the carpet in the lobby. There is a restaurant/bar & Starbucks by the front desk. There is also an ATM around the corner from the front desk. I was bummed that the pool was closed. That would've been fun to release some stress. Oh well. The room was pretty nice. The curtains were dirty and could use some cleaning. There was a fridge only; no microwave. So, please keep that in mind. I'd definitely go back.
No real complaints here. This Hotel checks just about every box. It's in the heart of downtown directly across from the Raleigh Convention Center, they offer valet parking for $30 a day, club lounge for BonVoy elite members, standard gym with Peloton bikes, treadmills, cool towels, etc. Location was very walkable, plenty of restaurants and rooftop bars all around. Beds were comfy, nice pillows, I liked the view of the convention center from top floor. Shout out to "Brie" (hope I spelled her name right) in the club lounge. Loved her energy. She was welcoming, super friendly, and kept things running smoothly. Only downside is the lounge was closed Friday & Saturday, wish Marriott Hotels would change this one da and keep the lounge open on weekends. Though I've never been a the biggest fan of valet parking, the staff handling this assignment did a great job. If you're into authentic southern food, the Rye restaurant fits the bill, this was also a hit. Overall, I had a wonderful stay at the RMCC, it's ideal for business travelers like myself. Ive stayed I plenty of Hotels in the area, this is one of the better one in all of Raleigh. read more
21 days ago
I was in Raleigh for work and booked a 2-queen bed room. I enjoyed the room and amenities and only complaint for the room outlets by the bed were not working. Paid the higher rate and got the breakfast package and absoluelty not impressed witht he food here. I enjoyed comfy beds, good water pressure and hot water (11th Floor), and great views of the city. Did run into a snarky reception when asked for a bottle of water. Told me she would make an exception but vending machines were on every floor. I told her she could bill it to the room but she made some note on my account, asked what room I was in and said it was a courtesy this time. I feel like delivery of the conversation could have been better. Meanwhile another rep offered my coworkers a free bottle the next day after we came in from lunch. I didn't even engage. Aside from that experience, I personally would not select that breakfast included add on offer in the future but did like how you can choose from anything on the menu and were not limited. I would stay here again and looks like a much better option than the Sheraton Nextdoor. Overall service was ok, house keeping was great and left little thank you notes, and the rooms were modern. The lobby had that inviting smell, and the hotel also had a nice fitness center, hot tub, and pool were a plus if you are looking for that. read more
1 year ago
Here are seven experiences I had at the City Center Marriott: 1) The lobby, room and restaurant were fine and it was clean. The chili was good but it took 20 minutes to get a bowl and the blue cheese on top was odd. The chili and corn bread tasted thawed, not fresh. It was overpriced for not being fresh. The bartender was super professional but he said the reason the chili was delayed was due to the worker being late. 2) Pool was open days one and three but inaccessible day two. I asked if the pool was going to open soon. The front desk person said, it's open now! It was not. See photo. 3) Both bellman, one hyped up constantly talking over me and the other with glazed over eyes and slowed speech, vehemently refused to call a taxi for me and absolutely insisted that I take the black SUV limousine that was sitting around the corner. The high energy bellman repeated three times, "Take this black car here to the airport!" I repeated that I was not going to the airport. Sadly, there's a cell phone 'dead spot' in the lobby, entrance and hotel Starbucks so it's impossible to order a Lyft or Uber without walking well out of range of the hotel. I have the carrier with the best cell phone range. After getting loudly 'talked over' by the high energy bellman more I caved and went over and asked the SUV limo driver how much it would cost to go to Durham. The limousine driver (who had no credentials) said it was $85 to go to Durham. I did the math. That's $102 with tip. He had a creepy demeanor. Lugging my heavy suitcase I escaped the City Center Marriott bellman madness and walked two blocks down the street to the courthouse. My cell phone worked there perfectly! l ordered and was picked up by a kind Lyft driver. I felt safer at a place with a jail than near those bellman! With tip, Lyft cost me $28. Compare to $102 for the only ride I could get at the Marriott. 4) The room was nice except for the towels. All of the room towels either smelled like rancid flood water or fire. I borrowed a couple of blue towels from the pool. Those smelled clean. 5) There were all down pillows. 6) When I checked out the room would not lock! I reported it to the front desk. The exposure is that if something got stolen I could get blamed. 7) The room refrigerator was oddly thin so if you put something in the main part it prevented the door from shutting! read more
I stayed here for a weekend while visiting Raleigh. It is located right in the center of the downtown area. When we arrived there were a large amount of people present. There seemed to be a volleyball tournament and other events already planned. I checked in the staff and entered my room on the fourth Floor. It was very large and spacious. I was impressed. You had a wide-open room with a large bed on the side. The view was not that enjoyable. It was only the roof of the hotel. I managed to get a couple of meals form the Rye Bar downstairs. The Starbucks on the first floor was a plus but it was always packed with long lines out the door. I just wanted a normal coffee without taking a long time. You can walk outside and there are several food and drink options. I was able to stop by a club down the street. There was a New Orleans Bar close by as well as a wonderful Greek restaurant I wanted to visit. It is a farther walk to the Glenwood South area. Overall, it was a good location in the city. I did have some issues with the room. At one point the television stopped working. I had to go to the front desk and ask engineering to come up. They were able to reset everything and make it work but it took a while. I asked for a late checkout seeing as I am a Bonvoy member but they were not able to assist. The cleaning staff came in and picked up some papers that fell on the floor. They thought it was garbage and threw it out. I was able to reprint the copies but it was an inconvenience. Overall a decent stay but wished some things ran smoothly. read more
Probably the best place in Downtown Raleigh besides the Mezcal bar. I've stayed at a few hotels in the area and this one has been the best. The lobby is huge with a pretty big bar/restaurant inside. It has entrances/exits on multiple sides so depending on where you're going, you don't have to walk around the building. The room was nice and spacious with a good work space. The staff was super friendly and accommodating when I arrived at 10a and had a room available, so I could work (and sleep) a bit. Some hotels just tell you "Check In is at 4 so you're SOL", but not here. Pickup and drop off was easy when using Uber, with a covered circular entrance loop thingy. If I'm every heading to downtown Raleigh again, this would be my preferred hotel. read more
7 months ago
2 years ago
Review is for the event hall not the hotel itself. We have attended numerous events here and in the adjoining convention center over the past 10+ years. Each event has been well organized and utilized the available space well. The staff are friendly and helpful. The bathrooms are kept clean and stocked. Overall seems like a good place to host an event! read more
If you have an event at the Convention Center in Raleigh, this is the only place you should consider staying. From the moment even before stepping into the hotel, customer service was at all-time high. The gentlemen working the valet greeted me warmly and instructed me on how to use their services. When I went to the registration desk, I was again greeted very warmly (I wish I remembered the gentleman's name) and was pleasantly surprised that my room was available well ahead of check in time. I quickly moved my vehicle to the very conveniently located underground parking (leave the hotel and make two right turns). I have left my vehicle there the entire stay and never needed to move it. You can enter the hotel from the garage and the hotel is connected to the Raleigh Convention Center so you never have to go outside if you don't want to. My room was nicely appointed, spacious and clean. I stayed in a king room on the 15th floor. The views were pretty nice, too. The gym was decent. I think the best feature was the "refrigerated"/cool towels! Equipment was clean and there was a variety of machines and free weights to get a good workout. I reviewed the on-site restaurant, Rye, in a different review. Please check it out! My only complaint is that there is only one set of elevators that did tend to get crowded. I did appreciate, however, that you had to use your key card to operate the elevator so walk-in traffic could not access floors with rooms. read more
4 years ago
This was my first Mecation ever! I have to say I treated my self like the Queen that I am! I checked in and I was greeted by some lovely gentleman (ladies if you single go eat at Rye and shoot your shot,lol.) I was happy to know that that the pool was open and there was a jacuzzi.! I got to enjoyed the jacuzzi and had an amazing view of the city. I was glad to enjoy it in peace and quite. The pool was on the fourth floor. I went to my magnificent room that was on the 9th floor, I had some magnificent views. While I enjoyed a lovely hot bath for my back, I got dressed up and took myself out to dinner! I went to Rye that was conveniently located in the downstairs lobby. I parked in the parking deck connected to the hotel and enjoyed the luxury of being able to walk to restaurants, clubs shops and more! This was a great experience and I can not wait to be blessed to do it again soon! read more
7 months ago
1 year ago
1 year ago
Central to all things downtown Raleigh, this Marriott makes it easy to work, rest, eat and explore, in any direction, without adding too many miles to your shoes. While it's already a newer structure among full-service Marriotts, recent remodels make sure we aren't exposed to any of those fashions of yesteryear like the 2010s. You'll be comfortable at that sales conference in the hotel, some bigger event across the street at the convention center, or taking in some performing arts at Duke Energy Center. Stroll a block downhill to the Amphitheater, and only a little further for plenty of good food, if the restaurants in view of the hotel or the in-hotel dining aren't enough. And for those who are looking to put on the shoe mileage, a half-mile away past the Amphitheater you can catch the Rocky Branch Trail on Fayetteville St to connect to miles and miles of multi-use paved trails. Meanwhile back inside, plenty of hot water, towels, amenities, and even a Starbucks in the lobby cover all your in-stay needs. The pool and exercise facility elevate your heart rate when it's too hot or cold to venture out. The staff has been accommodating throughout my years of staying here, from check-in to dining to maintenance. It was no different this time, and I'll return as the business cycle allows. read more
8/28/21: We stayed here for the weekend when there was an International food/ music festival going on right outside. It was convenient & I had a lot of fun at the festival. The front desk rep was NOT friendly here. Maybe he was overwhelmed being up there alone with so many people coming in and out of there. I don't know. I just know that he wasn't the friendliest & needs customer service training. The lobby furniture was raggedy & could use repair or replacement. The same goes with some of the carpet in the lobby. There is a restaurant/bar & Starbucks by the front desk. There is also an ATM around the corner from the front desk. I was bummed that the pool was closed. That would've been fun to release some stress. Oh well. The room was pretty nice. The curtains were dirty and could use some cleaning. There was a fridge only; no microwave. So, please keep that in mind. I'd definitely go back. read more
2 years ago
Enjoyed my stay. Super friendly and outgoing staff, full Star Bucks, clean rooms and a restaurant on site. The best part is you don't have to leave the hotel to enter the convention center. Highly recommend staying here. I will in the future. read more
2 years ago
1 year ago
So this is pretty much exactly what you would expect of a city-center moderate-upscale chain link attached to a convention center. The one pleasant surprise is that the whole place has been renovated pretty recently, so it's a little fresher than some of this ilk. It's almost always busy, but they handle crowds well. The elevators are efficient and I never had to wait, even though there were approximately 43,000 tween cheerleaders all over the place for some sort of event. The lobby bar/restaurant area is huge but usually still packed. The servers seem to do well and managing the chaos. I haven't tried the restaurant, just because there are so many other options in the immediate area. Rooms are typical Marriott but freshly renovated, with vinyl plank flooring instead of carpet and with an urban contemporary (read: taupe) color palette. They're comfortable, though, and the bathrooms are a decent size with nice walk-in showers. All kinds of restaurants are within a 10-minute stroll. The hotel is on the southern end of downtown near the performing arts center and the convention center and everything else is north. James Beard Award-winner Ashley Christensen has several restaurants in walking distance; Fox Liquor Bar and Death & Taxes are especially recommended. Downtown Raleigh's major hotel offerings are all of the bland, corporate variety and don't have the specific character of some in Durham (21c Museum, The Durham) and this one is probably the best of the lot. read more
2 years ago
When they gave this place 3 stars they were being generous. The general hotel staff is definitely not the Quality of an Omni Hotel but you get what you pay for, they want to get short tempered and impatient with you when you have been waiting 4 hours for an upgraded suite, really this is an upgraded suite? So because of the lack of patience from the staff, we won't come back. Eat at the restaurant ask for Ann! She knows customer care. It was not all bad, the room, bed, view and black out curtains were perfect. It was staff with hotel that was disappointing. One other thing when 415 came the wife went up and complained and the young man said I gave you a room which is like the room you were going to get, which has been ready. Really? Why did the other guy not do that 2 hours ago, I dont know ma'am. Ugh! read more
We have been to this hotel many times over the years for drinks and meals at their restaurant Rye. But have never spent the night because I am a bargain-travel kind of gal, and this hotel has not shown up in the past as such. I'm happy to report that it sometimes does now. So armed with a great pre-paid deal, we showed up for our May Friday night stay. They do have valet parking, but we knew they had the deck also, so we just self-parked. ($12 for the overnight...pay at the pay stations before you leave the deck). Check-in was quick and friendly. We were quickly off to to room 822, overlooking Fayetteville Street. Room was clean. We were told it was a queen room, but it had two beds. I guess they were queens, but they seemed a tad on the small side. Comfortable enough though. Room had a fridge, a large closet, safe, nice tv (although we didn't hang around long enough to watch anything). We enjoyed a nice quiet night. Of course we started our evening with a drink at Rye. Good as always! There is so much within easy walking distance: Durham Performing Arts Center with Meymandi, Fletcher and The Kennedy Center are all right there. Restaurants and bars all around. And the free R-line bus has a stop right behind the hotel at the Convention Center. read more
Visited the Rye Bar area on a Thursday late afternoon to attend a jewelry party for a small group of women. A great after work venue and parking nearby on the street was no problem at all. The place was full of fire fighters attending a conference, which I imagine is the typical scene--out of town conference attendees. The space is open air, modern, clean and comfortable. Our waitstaff was attentive and the wine list, cocktail menu and beer choices impressive. We did have appetizers: fried kale, dirty tots, and sweet potato hush puppies. None of them impressed me as I'm not a fan of fried foods. Curious how patrons with mobility issues (or a baby stroller) can navigate into Rye, which appeared only accessible by descending a short flight of stairs. Certainly there must be another entrance, it just isn't obvious. read more
2 years ago
5 years ago
Okay, we are all a little bit depressed from a year of Covid restrictions and the negative impact on our lifestyle. But there is really no reason to have the hotel rooms look like a psych ward with such a lack of warmth and positive vibes. Which contrasts with the warm colors of the lobby. If one is not yet depressed, those rooms are the place to get there. Apart from that, the hotel was ok and central. And everything we used to belittle - like the coffee maker in the room - has been sacrificed, and now we miss it. read more
2 years ago
5 years ago
Great stay. I am a Hilton honors member, so rarely visit Marriott. We had last minute plans to go downtown and decided to stay overnight. Marriott didn't disappoint . Food was great, they have an inside Starbucks. The room was clean and modern. Room looked exactly like pictures online. Comfortable bed, nice shower, inside restaurant , and close to downtown activities. We will stay here again. read more
4 years ago
5 years ago
I was in Raleigh and visited this hotel for the first time. Upon approach of the hotel, I was afraid to go inside. The entire hotel's first floor was boarded up. I thought for a second that possibly the place had shut down. The lobby is attractive. The employee at the reception area said the boards were from them fixing the fountains. I think it's from them protecting the glass from the recent protests. Check in took a long time. The room itself was clean and the bed was comfortable. It has a mini fridge in it but no microwave. It was fairly quiet for a hotel. It is within walking distance of many restaurants. The hotel restaurant was closed because of Covid. No shuttle available either. It was fine for one night. 3.5/5.0. read more
3 years ago
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