If you need to go shopping for car parts i suggest you go to Auto Zone or Pep boys, Save your self…read morethe money and time. These independent local business would give you a run for your money. They will tell you exactly what you want to hear then make you waste your time and money. By the main entrance they have about 5 local mechanic workers that the minute you come in or right before you come in they tell you they can fix anything on your car without knowing that's really the problem. I needed to buy something fast for my car since my exhaust pipe had cracked, so i came in this place and the person behind the counter told me i needed to change my entire pipe line. He starts looking for pieces in the computer and tells me it would come out to over $350. I asked him how about if i just remove the part that's cracked find the perfect pipe size and weld it together he told me no that wont work. He then tells me to speak to one of the guys in front of the shop. Since he saw i was not going with what he had told me to do he basically did not want to deal with me no more. So i go to the front the guy tell me he well do it for $300. I just laugh and left it at that i told him i would come back. I went home did some research and found out thats a job that i can get under $40. I went to Auto Zone and spoke to the guy behind the counter he told me how to get it fix. I went to a highly recommend it shop near by recommend it by Auto Zone and i got it fix. The person did the job for exactly $40. This was a well learned lesson always go to the pros.

Image the worst possible human you can think of and now translate that into a business. This place…read morenot only ruined my day but they almost distorted my car. I called to buy a new battery and they said they have it and can deliver right away, they are located less than 2 miles away. I had blocked out my day to take care of this and additional errands that revolved around getting the battery and car started. So after an 1.5 hours i called to ask what was the status of the order, they replied that its on the way. Now another 1.5 hours goes by and its almost 6 and now its raining and everything i was hoping to do is no longer possible since i have been waiting for the damn battery to show up. I call again and they say "Ohh the battery ok were on our way now," at this point i am really upset, whole day is shot and I was lied too. I wait outside in the rain for another 15 minutes and they guy shows up and pulls up besides my car. He opens the trunk and there are TWO batteries. He scratches his head and asks "Which one do you want." At this point i am in awe of their incompetence. I tell him that i want the one for MY car and they are the ones that told me they have the specific battery for my car in stock! I told him he should call to find out. He says that its to late they went home. This is 3.5 hours after i placed the order, btw. So he comes up with the bright idea of jumping my car with the new battery to get the trunk open so we can see what the old battery looks like. I drive a car that was built NOT to be jumped because of its sensitive electrical equipment. This was the whole point of why i asked for the battery to be delivered to my home. But at this point i am so desperate to get this whole scenario behind me that I agreed. I get in the car and he connects this massive beast of a battery to my electrical system. This is the part where shit hits the fan. All my gages maxed out and then dropped to nothing. My car stopped responding. He fried the entire electrical system. I have not cried since i was 12 and i think i felt like either killing this guy or balling like a little baby. Luckily I was able to harness what remnant i had left of self control kindly asked him to take his batteries and leave my driveway. He seamed disappointed that i waisted 10 minutes of his worthless time. Where I lost the entire day, and potentially destroyed the entire electrical system in my car. I frantically called every auto parts store i could to get a new battery and ask for advice on how i can bring my car back to life when luckily a guy that was much more knowledgeable told me he can help but the $100 battery, actually costs $250 with him. I really wished that i just got on bike and picked one up myself from auto zone. I agreed and he came with the correct battery and installed it for me. The installation reset the circuit breaker and my car came back to life. I was soo happy that i gladly overpaid the 150. Before he got there i was thinking that the car was done for and BMW would rip me off a few thousand to change "the computer" which is their go to for why everything is so expensive with them. Anyways, these this store cost me an extra 150 dollars because they waisted my entire day waiting for a battery that was not the right one. Loosing cash is one thing but making me spend the entire day on something that should have only taken 20 minutes is what really upsets me. I would avoid this place at all costs, their was not one thing they were able to do correctly.

My check engine light was on. Juan was very responsive and very helpful. Called to get a code…read morereading on my car. Sent me to a reliable mechanic. All this 2 days before Christmas. Thank you for your help Lee G.

One guy was nice but once I got introduced a swindler that wouldn't tell me the return policy in…read morecase a battery they were "guessing" would fit wouldn't fit, I went two blocks away and got treated like a human being. Just go to Ralph's, don't waste time here.

I'm just a regular person. If I see someone broken down, I help if I can. Unfortunately, that…read moremindset clearly doesn't exist at Advance Auto Parts in Fairview, NJ (175 Broad Ave). After shopping there for many, many years, I came outside to find my vehicle completely dead. Not even a click. I went back in and simply asked if someone could help with a jump--I even had my own cables, and there were company vehicles in the lot. I was flat-out told no. Fine--I understand policies and liability. What I don't understand is the attitude. I was told not to take too long moving my car, as if I was already a problem. I came back before closing to explain I couldn't get a jump box and asked if I could return in the morning. Again--attitude--but I was told it was "fine." The next morning, I returned early with a jump box, only to be told by another employee that he was about to call a tow truck on my car. When I explained the situation, he said he didn't need to speak to anyone and would have it towed anyway. That's not just poor customer service--that's a complete lack of basic decency and communication. I get that I'm just one customer and it may not matter to them, but I won't be back. If this is how they treat people over something this simple, I'd rather take my business anywhere else. If there were an option for zero stars, that's what this location would get.

I called in advance to see if they could replace my battery and if I needed an appointment. They…read moresaid come in before 5 pm and they would take care of me. I did and they did! Great friendly service. Nice group of guys. Clean organized store with a nice selection of items. Quick and easy battery replacement. Thanks!

This AutoZone at your own Avenue is absolutely insane I've called for the last 2 hours and every…read moretime they put me on hold and I've been on hold between 30 minutes to an hour before I hang up unbelievable I can't believe how you conduct business like this and you know all this shit happens it's ridiculous you guys can't do that to your customers I needed to ask a simple question and how is it plain and simple So they really need to get a better system here I think one of the CEOs me to look into it and make some phone calls there and see how it's working wow this is the worst AutoZone I've ever been to and I've been to a thousands of them

If you speak Spanish, have patience and just want to be irritated this is the place to go. I gave…read moreit 2 stars because the staff knows what they are doing despite the lack of customer service. I would avoid this Autozone at all costs. I stood in a line that said parts to buy brake parts and guess what every Hispanic person that walked in had friends there and the crew stopped to take care of those people instead of me and another gentleman standing in line. While also standing there on person was at the register doing nothing but talking. Willing I come back here? Should anyone come here? The answer is no. Keep driving up Jerome to the one closer to Tremont Ave. At least they have better customer service and etiquette.

Excellent service. The guys here really know what they're doing. They are connected to several…read morewarehouses and can find parts the same day. Their drivers are literally in and out. They also deliver for free which is super nice seeing how busy they can get. It's a family business and you can see the staff are comfortable with each other since they are joking and smiling most of the time. I went to autozone and the staff didn't know what my mechanic was asking for and once they spoke with their manager, he said he couldn't get it for another 2 days. I came here and they got the parts same day. I'd definitely recommend and will continue to support this business.

PROS: This is usually my go-to auto store simply cause it's the closest one around. They have your…read morebasic stuff on inventory and a staff that's knowledgable about what you're looking for. A good amount of parking since it sits in a shopping center and very clean inside CONS: I've had countless encounters with the staff there where they just don't seem like they want to be there. Some are fine, but others give off an i don't care attitude OVERALL: As long as you keep to yourself and you know what you're looking for I suggest making a stop in here

Zero Customer Service & Unsafe Advice - Demand You Drive Without Brakes…read more Do not expect basic customer service or help from this AutoZone location on New Bridge Road. A year ago, I purchased "severe duty" brake pads with a lifetime warranty from this store. After only 10,000 miles, all four pads are completely worn down to nothing. When I called to verify my lifetime warranty via my phone number/account before arranging a ride, an employee named Steven became belligerent, aggressive, and hostile on the phone (9/24/26 5:43pm-5:55pm call) I explicitly explained to Steven that my truck currently has NO BRAKES, making it extremely dangerous and illegal to drive, and that I wanted to verify the warranty before taking the vehicle apart or making multiple trips. Instead of taking 30 seconds to look up my phone number in their database, Steven began yelling over me--repeatedly shouting "Listen to me! Listen, listen, listen, you have to come in, end of story!" Refusing to do a basic 30-second account lookup and essentially telling a customer to drive a heavy truck with failed brakes into their shop is not only ridiculously poor customer service--it is a massive safety hazard. Steven was combative, dismissive, and utterly useless. AutoZone lost a long-time customer today. Avoid this location if you expect professional service or staff who care about safety. Customer service roles require patience, basic problem-solving, and a respect for safety--none of which Steven displayed. Store management needs to seriously reconsider whether someone with this level of hostility and disregard for customer safety should be representing their brand or interacting with the public. An employee who aggressively refuses to perform a simple account lookup and tells a customer to drive a vehicle without functioning brakes is a liability. AutoZone management should evaluate whether Steven is suited for a customer-facing position, as this level of misconduct actively drives loyal customers away and damages the company's reputation.

I was at this location on Saturday and received very good service. They helped me a lot with…read morewhatever I needed, and John provided e

Yes I went there for a battery issue for my Chrysler 200 2012 and they had a battery replacement…read moreand took care of the problem. They also took care of another battery issue with riding mower. Two issues resolved and they were nice and professional. Thumbs up to the maximum. I recommend this business because I also witnessed how they treated a female in need of wipers! Excellent work

Great customer service for all your special parts they will accommodate 5 star service thank you…read morefor your help action limousine inc 732-754-4660 www.actionlimos.com garwood nj

Great customer service, and the staff is extremely knowledgeable and friendly. will go back for…read morefuture projects;

Came in yesterday at 1:15pm for a synthetic oil change. I was literally in and out within an hour…read more My service advisor was Adrian and he was great. I can't really comment on the looks of the place since they're going through re-renovation.

Amazing service! The staff was friendly (especially Devin), fast, and very helpful. I'm extremely…read moresatisfied and highly recommend this service center.