Thank you Mari, Ron and the "chief engineer". Silly story, I got iced coffee and stopped to pick up my lotto tickets from the machine. One of the tickets floated out of the dispenser and under the machine. Mari from the flora section came over with a broom and got the "winning ticket" out from under the machine. Ron and another staff also came by to cheer her along. Silly morning, but I'll remember their helpfulness. Thank you read more

Every single time I shop here, the store has been filled with numerous homeless individuals loitering throughout the aisles, many without shoes and some with visible open wounds actively infected and leaking fluids. Shopping for groceries in this environment feels unsanitary and unsafe, especially when selecting food items that I'll be taking home to eat. Homeless people demanding I buy them things and getting mad when I decline makes shopping extremely uncomfortable. It's disappointing that management doesn't address this issue more effectively to maintain a clean and hygienic space for paying customers. I won't be returning. read more

Ralphs markets have really gone to the bottom of hill in recent years. Their produce is frequently mis-priced or no price tags at all. A box of blueberries marked at $2.99 on sale ended up being $6.99. When I told one of the staff stocking fruits about the pricing mistake he simply ignored me. They also frequently run out of the terrible "environmental friendly" bags in produce. Their inventory is also a mess. Shelves are disorganized and many products are missing. The staff also seem morose. While they will assist when asked none seem eager to help. I overheard one employee at the self checkout area being super condescending to the customer who asked for assistance. I went to Vons afterwards and what a difference. read more

DON'T BUY GIFT CARDS AT THIS RALPH's!! I bought an Amazon gift card at this location and when the recipient tried to redeem the card the funds were not available. I had a receipt and the confirmation receipt confirming my purchase. I contacted the Ralph's location and the manager was very dismissive and said she couldn't do anything about it and to call the number on the receipt, I called the number and they told me to contact Amazon. I contacted Amazon and they told me to contact Ralph's. I was advised to contact Ralph's via email, then I got emails stating that they couldn't assist me. I contacted the FTC and when I relayed the case number my "case" was re-opened but then "resolved" in other words no one wants to help and I lost the money. DON'T BUY GIFT CARDS HERE! read more

Out of the 3 Ralph's here in Pasadena, this is definitely my favorite. Parking is better than the other two (except around the end of the year, in which they start setting up the bleachers for the Rose Parade (this one is on Colorado Ave.)). Minor grievance, but this is the only Ralph's in Pasadena that doesn't sell Hershey's Cookies 'n' Creme candy bars individually in the checkout aisles, other than that, the discounts are great, the produce is fresh, the layout is fantastic, the bathrooms are kept clean, the sushi and nigiri by the prepared food counter is pretty good. 10/10 location. read more

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When Ralph's warns you to not park in their parking lot and go to your godson's graduation because they will tow you (to Lincoln Heights) at your expense of $533 and have your vehicle damaged in the process. You better believe them! I appreciate that Ralph's. It's just one less store I need to patronize in Pasadena. read more

They had exactly what we were looking for, a deli. Luckily there was no waiting in line to order a sandwich. We ordered all veggie sandwich with all the fixing and it ended up tasting pretty good. They had many other options that could be added for your side dishes. Quick exit at the customer self check out since only had one item. read more

Ralphs - Easter Sunday 2025 - Grocery Near Me - Pasadena, California

My local and I am loyal despite it being run down and not carrying the full range of the nicer Ralph's markets. I go there because the staff is typically helpful and pleasant . Not tonight at 10 pm . The only cashier on tight and new to me was rude with attitude . She did however do one good thing and pointed out that the item I picked had a rip in the packaging. When I asked if someone could check if there was another one who could go check and see if there was a replacement she said "no". When I asked her to call for someone to check she said "No". I asked her to call the manager on duty to see if they could help (bag boy was standing there btw) and she said "no" again. She said I can go and find her by the self check out . Manager happened to walk past and when I asked for help she sent the bagger right away. I pointed out to the cashier that help was usually offered she looked at me and said in the coldest tone possible "have a good night." I don't usually complain to a manager but did tonight . Hoping I don't have to change my local but will if this continues . Money is hard earned and I am looking for a pleasant or at least a neutral experience. Btw the manager on duty was a total pro . read more

Today, I stopped by to get a few needful items. My day was a bit full and my mobile phone was "blowing up." Too much business drama to include in this review. What impressed me about this Ralph's Superb-market (not miswritten, thank you very much) is that Steven (the manager) said to me as he looked at me, "I see you." That floored me because my last Ralph's experience (not this one) was nothing to write about. Thank you Steven. I see you as well. You recognize your patrons and that means a great deal. Thank you for making me feel like a wanted customer. I'll be back my friend! read more

I occasionally use this location to buy some groceries. This morning I wanted to use a coupon for pizza and the manager gave me attitude claiming I already used the coupon and that I wouldn't be able to redeem it again. It seems like they don't know how to read as the offer was available to make the coupon valid for more of the same product. This guy Ron is very nice to other customers but me. No idea what I did to him as I'm just a regular customer and want my shopping done smoothly without any hassle. The store was empty and they had all the time in the world to address my shopping needs. No manners whatsoever from this guy, nasty attitude towards me. read more

Ralphs - Digital Coupon - Grocery Near Me - Pasadena, California

Inventory is not an excuse to not have product out by 10am. Day old sushi, no sliced meats prepared in the grab and go area, barely any sandwiches, and zero hot foods. I come here to prep for my work day sometimes by grabbing a some breakfast and a lunch for later, but this is absolutely ridiculous. Worked grocery nearly a decade and if I'm seeing empty shelves this bad and an inventory guy still counting at 10am, god knows how horrible the back room normally looks if they gotta fudge this volume so bad read more

I'm just reviewing the butcher counter guy. He's been there forever but he has such a bad and lazy attitude. Obviously hates his job. We like to get the salmon that where he applies the rub, but gives you bare minimum of the lemon and rosemary stems. It's like he's going out of his way to do his job to serve you. read more

What is up with the security guard here? I regularly come in with my baby in his stroller and this guy somehow finds it necessary to follow me through the store every time, watching me from the other end of each isle I'm shopping in. Very disturbing. read more

Several people in the area, including myself, have noticed under stock, not enough supplies, And false advertisement. They offer to fry your fish for free. However, for two weeks the fish fryer is NOT working no matter what time you go to the store. It's always, "it will be ready in an hour!" Customer service in that department are very rude. read more

This is a wonderful Ralph's, clean and has a wide variety of products. They have self checkout, groceries, and everything your local Ralph's should have. I did take off one star because of the cramped aisles which many reviews have mentioned but I honestly didn't find it to be that big a problem. The parking is plentiful and the employees are kind and gracious. Someone even greeted me at the entrance. However, the one thing that did make this Ralph's stand out to me was the fact that they had the Snyders pretzel rounds I have been searching for for almost half a year. These things are absolutely amazing, they are fluffy and crispy and melt in your mouth. I have scoured every Ralph's for these to no avail so when I found these, I was ELATED. Otherwise, I bought some spicy tuna sushi which was great albeit a little hard to find because of store layout, some slices of cake, and some snacks. All the groceries were great and I definitely recommend this Ralph's. Such a blessing that I found one of my all time favorite snacks here :D read more

Ralphs - Pretzel rounds - Grocery Near Me - Pasadena, California

Last night a staff member noticed that I had only one item and brought me to a different register to ring me up. Well done.

If I could put a zero star I would! This is the 3rd time I've bought fried chicken from their deli. Shame on me! I should have learned my lesson the first time! But it's shocking to me that the store or deli manager thinks this is ok but clearly they do since it has been 3 times now. They must leave the chicken to bake and rot under the lights. See pics! Save yourself the money do not buy deli chicken from Ralphs! read more

Ralphs - We tried eating a few pieces and pretty much gagged. Absolutely horrible!! - Grocery Near Me - Pasadena, California

Very nice and clean Ralph's. They have a Krispy Kreme donuts section which is pretty dope. Also the staff does a great job keeping it clean. Parking is pretty rough and they don't have very many self checkouts though read more

Even though the Rose Bowl is being played in Texas, this is still one of the best Ralphs in the area. Their store is well stocked and has an excellent meat department. Because of its location, it get's a lot of their business from the Rose parade, and rightly so. I'm starting to come here more often, looking for specials and quality goods to bring home. read more

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December 2022 Just a hard no on this store. Why? Thanks for asking: the staff is the most miserable, poorly informed, unhappy group you'll ever run across. For example: ask if there is someone to help you to the car. Before you buy, the answer is a cheery YES. Once you've paid, YES becomes BLEEP NO. Seriously, this happened. Somehow when I said they could return all of the groceries I just bought, they miraculously found someone. C'mon folks, this kind of nonsense should be beneath you. Should be. I only suggest this store if going anywhere else will be extremely inconvenient and you only need a few things. Very few. read more

Made a cake order online a week in advance and got an email confirmation for my cake to be ready for pick up, when I arrived to pick it up the bakery told me they had no orders and their cake decorator had the day off. Incredibly unprofessional and offered no way solutions. Had to go searching last minute for a cake. DONT PLACE A CAKE ORDER ONLINE HERE IT WONT BE READY WHEN YOU GO FOR PICK UP. read more

Staff is very unprofessional. Saw a deli counter employee throw wrapped meat at a Black customer he had a disagreement with. Another incident of an elderly Asian couple attempting to ask something to the store manager in broken English at the checkout. He was short and condescending to them, didn't help them at all, although a few minutes before this he was having a lengthy nice, casual conversation with a Spanish speaking customer - not caring that a line of customers was growing behind them. Not good vibes, would not recommend. read more

The service at checkout was not good. Carmen was impatient and lacked good customer rapport.

An older Ralphs - narrow aisles, limited selection/stock, just a small building in general. I used to like that they had express lanes, but those were removed a couple years ago so they can get customers to check out and bag their own groceries - one less cashier to pay! :D I really don't get the door to the bakery case, it just falls open when you shut it which doesn't work out great for the contents. During Covid they had items in individual bags which kept them from petrifying in 6 hours - I could stop by in the evening and get buns that didn't have the texture of lava rocks! But now we're back to the crouton rolls. Seriously management, is ANYONE paying attention to the store you run? read more

Ralphs - This door is always open because it does not stay shut. It's been this way for at least a year. Hope you like extra crunchy Kaiser buns! - Grocery Near Me - Pasadena, California

I don't live in the area so I only come sporadically to this Ralph's. I've always liked it and they have a great deli with good workers! Well today I desperately needed $20 in change for a local book sale I was helping with (but the change hadn't arrive for cash customer.) Mirian, the manager, immediately goes into action trying to see how much change she can get me (I paid for it.) She checked with the cashiers and ran to the deli to see what they had. She was able to get me $16 in changed!!! Mirian went above and beyond!! Honestly, she was remarkable!!! And the thing is, Mirian was just being genuine, she just wanted to help me out!!! I can't tell you how blessed I was by her!! Frances the cashier was great too! I appreciated her help also. read more

They have pretty good service throughout the day, but they consistently close very early around 12:10.

I only come here for the flowers and I probably won't even come for that anymore. The employees and sometimes certain "self entitled" customers put off a really obvious racist vibe. I've probably shopped at this location like 25 times in the last 2 years but today I was really angered by a customer and the cashier. Reading over the yelp reviews I can see management doesn't care for paying customers of color. I thought only I experienced this. I've lived half a mile away for 11 years and it's odd to feel this way inside of a Ralph's of all places. This community is so diverse and i had never thought I'd experience this in Pasadena. The issue here like I've experienced 3 other times was me waiting in line patiently and the employees opening a new lane for the apparent white Caucasian middle aged person behind me. I even told the cashier this is the 3rd time this has happened and he just shrugged his shoulders. read more

Oh, my gosh! This Ralphs is a lifesaver. I live in Highland Park and had been using the online ordering featuring at the Vons in Eagle Rock. Every order they make a mistake, and finally I lost my patience. They failed to deliver on a promised time, never notified me that they didn't have it ready, made me wait for 20 minutes, and then Yesena couldn't bring her self to say, "I'm sorry." (This is an unfortunate trend I've noticed these days.) I turned to the closest Ralphs to get my order. The exact same order was $12 cheaper at Ralphs ($51 vs. $63 at Vons). But the customer service at Ralphs is incredible. The staff is so friendly and efficient. They had 100% of my requested items in stock -- something that NEVER happened at Vons. They were running behind that day and called me 2 hours before my order was due to talk to me about alternatives. I've placed 2 orders since and I love it! This Ralphs knows what they are doing and they do it with a smile! read more

I came in last night to get a few things, I come quite a bit since I live close! All I can say is Im beyond insulted, the worst visit ever. I was in the soap aisle and can the security guy make it any more obvious, apparently he thought I was gonna steal, he stood in the same aisle with me acting and pretending like he was looking at something, I'm not stupid it was so obvious! I have $ I don't need to steal shit! When I was checking out he saw me pay, I guess that blew his mind that I wasn't gonna steal anything. That's ok I won't shop here anymore, I'll go to Vons and give them the business instead! You might want to hire some younger security guards, if something went down I bet he couldn't even run or anything! read more

As an über driver, I have to express my gratitude to this particular Ralph's location for allowing me to camp out here for the rose bowl to catch that 100 dollar fare after the game. Really appreciated it. Would also recommend to other uber driver's to use this place too as you're strategically placed for those rose bowl rides. read more

I think Ralphs is on it's way to beeing my favorite supermarket. I love their selection of veggies and fruits, the service, fresh fish and in my case, the international products. read more

Ralphs - Grocery Near Me - Pasadena, California

I come here for lunch 3 or 5 days a week. The staff is friendly the food is fresh and I love it. The bread is crunchy soft delicious in the deli department read more

Horrible customer service, Went to lane #5 cashier Harley has no customer service ethics in what so ever, Harley is rude and disrespectful, corporate should send her back to to cashiering school and they should teach her how to talk to elderly people. read more

The store is close to me with good inventory. The staff? They're great, if you're not a person of color. Can you say rude, racist, and a pathetic attempt at passive aggressive behavior, boys and girls? read more

This Ralphs is a hop, skip and jump away from work, so I end up here constantly. Either for breakfast items for the team, quick lunch from the deli or full blown grocery shopping. DELI - The deli is great! Located to the left of the entrance near Colorado. Most items are very reasonably priced. They offer made to order sandwiches, pre-wrapped sandwiches, tuna and chicken salads, fried chicken meals, organic salad bar and other goodies. My go to is the made to order sandwiches. They use Boar's Head meats and cheeses, fresh bread, fresh veggies and your choice of spreads. I love getting the roast beef with swiss on multigrain. The sandwiches are large and filled to the brim. For $7 bucks, it's a steal!! Another item I love is the chicken salad. I like ordering a small portion of this and picking up a package of pretzels as a light lunch. Also, if you ever walk by the deli and smell the tomato bisque soup.... MMMMM it is the BEST soup you will ever have... A 16 oz cup is $4. So worth it, especially on those cool days. As for the overpriced sushi, I'd rather go to a sushi restaurant. I haven't tried the sushi from the deli but I do have to say they always have a sushi chef making fresh items. STORE - This grocery store is very clean and well stocked. The aisles are clearly marked and organized. They offer delivery within 2 hrs for a charge. I haven't used this, but I bet it will come in very handy. They have a big parking lot and usually isn't too full. I haven't had any trouble finding parking. Totally recommended! read more

Never one to deny a fair assessment, I just wanted to put it out there that the deli staff at this location are always on point and their fried chicken to go made me a believer !! I often come here on a tight lunch schedule and usually make a bee line straight to the deli. The fried and roasted chicken is always moist, flavorful and reasonable priced. I've had fried chicken that's priced three to four times as much at a few toney restaurants on south Lake Ave and elsewhere that did not match the flavor and/or consistency of regular old generic great tasting fried/roasted chicken. Make a run down there and pick up some of that Yard Bird' to go. And don't forget some of the tasty sides they have to offer. read more

This place had it covered from top to bottom. They had full staff full deli service full hot prep. You know things they run out of at dinner time. They had rotisserie chicken pasta dishes like Mack and cheese Mac salad full sandwich trays. I mean com on people they had the full coffee bar and all the staff was so nice. Oh I guess this is where I should say that this was in Jan 1 you know rose Parade Route day. Not sure if this location is twenty four seven or not but on this occasion they had it together. Thanks guys for helping me get everything I needed to enjoy the parade. read more

Absolutely terrible, disorganized and outright rude pickup service. Website computer was down when I logged on to alert Ralphs that I'd be there in 20 minutes. So called one number in my contacts and nice voice said "I'll let them know." Parked in my usual slot. Waited 15 minutes. Called another number in my contacts and man said "I'll let them know." Waited more. Another car drove up and parked beside me. Soon their order was wheeled out. Pronto. I got out and said "I've been waiting 20 minutes!". Ralphs employee shouts(!) back "Hey! I've got other orders!" And snarls "I don't need the attitude!" So Ieft. What a miserable, unpleasant pointless waste of time thanks to Ralphs. Friends: Stay away. Ralphs is bad management, bad service and plenty of nasty attitude personified. Stay AWAY! read more

Very clean with friendly employees, but a little odd. It is inside unusually round, that is confusing. Plenty of parking spaces and no long lines. read more

Ralphs - Grocery Near Me - Pasadena, California

The store was jam packed and a big precentage of shoppers had masks just around their chins. No enforcement by security. The fact management... not the staff doesn't enforce safety... is unacceptable. I'll never go back to this Ralph's. read more