I called and spoke with Jay. He placed me on hold to see if the baby formula I needed was in stock. He tells me the item is not in stock. I ask to check the back and he comes back in seconds telling me it's not in the back. I ask to speak with manager and 15 minutes of him playing games with me, I get no where. He kept interrupting me and placing me on hold mid sentence. Very rude ! read more

Thanks again Ralph's Pico Canyon for underwhelming your customer base once again. I ordered 2 cakes online Tuesday May 23rd. Cupcake letters, Blue in color, a W and an R for West Ranch High school. I received ONE call and message on Wednesday @11am stating that this location does not have the cake mix requested, but could substitute another. I called 5:40pm to find bakery closed early and there was no one to assist at this time. But they would get the message to the bakery that I was good with the cake mix substitution. I called the next day Thursday at 8:15am, I spoke with a lady at the bakery who insisted they called me "many many times and you never answered". Perhaps she is aware that cell phones log incoming calls. And perhaps she's unaware I work with my phone in front of me in a full service location during the day. Her demeanor at 8am was horrendous, rough and condescending. I asked for her name as well as the managers name and we ended the call. I went online to start the service request process via the automated chat. Wouldn't you know it. My order had been deleted from the system just after my call to the bakery. I have 2 emails showing my order number, email address and cell phone number. But it wasn't in the system for customer service. Interesting. I immediately drove to the store where I spoke directly with the Store Manager. He had been alerted to the issue bakery assistant that I spoke with previously. He provided an excuse as to the bakery issues and it appeased me at the time. He said he had the bakery working in my order and that they would use premade cupcakes to fashion my order. I was appreciative and went on my way. I returned at 5:15pm to be presented with what seems to be a message from the bakery lady. You dare question my service? How about this for service.... read more

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Terry that works the Self checkout is one of the most caring and wonderful people. Every single time I shop there- (which is a lot because I am an Instacart shopper)- he remembers my name and makes a point to say hello to me by name and ask if I need any help with anything. He is quick to offer bags and a friendly little tidbit of conversation. He is one of the Best parts of that store. read more

Saturday I tried to preorder fried chicken for the Super Bowl and was told at the deli counter they weren't taking pre-orders but to come back Sunday morning. I did that & was met by an incredibly rude clerk that told me I needed to pre-order the day before. I explained what happened the day before & he just said that the other clerk was new & should've checked with someone. Ok, so I ask when will the chicken be ready if I can buy any. The guy turned his back on me & walked away. I asked again & he shrugged his shoulders & again turned his back. I left the store and spent my $$ at Vons. I've worked with the public my whole career; even when telling people what they don't want to hear there is no excuse for being rude. read more

Would you eat this ? I didn't think so . Looks like it's been sitting for days . Worst Ralph's I have ever been to . Needs new management . read more

Ralphs - Barf soup? - Grocery Near Me - Stevenson Ranch, California

I wish I can give 0 stars but it wouldn't let me. The guy name Terry at the self-checkout always very rude and nasty!! Shouldn't have need that Horrible young man Terry for standing there and do nothing just keep yelling at the customers !!! Von is better customer service.. Hope the manager read this and I felt that Terry guy was very unprofessional and this issue needed be addressed read more

I don't know if it is this ralphs or all of them but their produce, mostly organic is HORRIBLE! It is always OLD and when I've found rotten food I give to the grey haired gentleman who works in produce and he says "thank you" but it seems to happen EVERY TIME I go there. I quit going and it's not worth it. I feel like they are trying to get away with selling old food as most won't drive back to the store to return. I've seen shriveled apples, mush lemons, mush avocados, ginger that is SUPER old and dried up and the list goes on and on. I'm sure it isn't his fault but the manager. read more

Terry, at self checkout. Must say that vibes from him were not only disrespectful but came off as downright assuming. It's one thing to relay what he can't do for you, but it seemed like he wasn't willing to do his job properly. While I don't expect for anyone to go above and beyond at self-checkout, my concern was clearly something anyone could've and has done in the past. Simple price adjustment. Basic over-ride. Terry, who clearly has a smart a** and slick attitude when addressing concerns needs to look back at his employees handbook. Or better yet, have some common knowledge about customer service and how to keep the line moving. The money is not coming out of your pockets buddy. Certainty left a sour taste, just hope that future interactions reflect that actions are taken and mistakes in hiring people like Terry are kept to a minimum. It's important for staff like Terry to Remember that good customer service goes a long way, yea, he may have his regulars that he's learn to grown to, but the goal is to creat a positive experience for ALL. read more

Lacking in friendly , helpful staff for sure. Except the guy in the deli. The store feels neither clean nor dirty just is! They need to reorganize the isles and place items with like items throughout the store not just select areas read more

Love this Ralphs! The employees are always so friendly and this place is kept clean and well stocked. Don't understand the negative reviews of this place. read more

I used to love going to this store . I knew people there. They knew me. Now it's NOTHING but self checkout. IF I WANTED YO WORK AT GROCERY ID APPLY!!! Now the only thing open is the self checkout. WHAT BULLSHIT! If they're going to pay me to checkout then maybe, but we're working for them for FREE. read more

Neda and her buddy from the deli are incompetent enough that I left ASAP and went to vons for my sandwich. First, they intentionally helped two other couples before me even though I was in line. Then, neda didn't know how to take my turkey sandwich order. It was literally turkey and cheese in bread. Never coming back read more

I agree with the reviews about rude customer service and lack of proper customer service to accommodate customers. This day and age, competition will knock you out of the game if you don't have certain standards. Corporate offices should listen to customer feedback. I will not go back to this store location. read more

This Ralphs desperately needs to get it together. Their coffee station is almost always out of coffee, lids, etc. The bakery rarely has anyone working in it, and the carts are usually not conveniently located. They really need to be like the Ralphs in Granary Square. This is my second post about this Ralph's. It is literally good for nothing. Was waiting at the Manager desk to turn in a lottery ticket with two kids who were waiting patiently. The manager kept looking over at me, but we keep taking new customers who had just walked in the line. Not quite sure how he has qualified for the manager position, but somebody needs to rethink this. The customer service at the store is lacking so greatly. read more

It's clean, there's food, and the workers are pretty nice. I don't need much from a grocery store.

i hate going to the grocery store because i always have trouble finding the items i need. However ever since i started coming to this location it's always been easy shopping! the employees are always so kind especially Daniela! Overall great experience here! read more

This is the worst store EVER! It seems every time I come here they claim to be "short staffed" I have watched countless people turn and walk out due to the horrendous lack of service - at the deli- How does a company stay in business this way??? And yes, again tonight - when will I learn... I stopped in because it is right at my gym - And BAM - deli is closed due to " short staff" Never again will I set food in here- VONs, across the street - well they are always happy to take my money - read more

I couldn't understand why the checker was so rude. She even mocked my response to another employee right in front of me. Michelle P is one of the rudest people. Then I figured it out. I was wearing my Joe2020 hat. That explained everything. It's a shame that employees are allowed to disrespect a customer like that. read more

I was at the self checkout and the mechine was not working so it said staff was coming for like 2 Minutes because the staff was sitting there just putting her apron on not seeing if anyone needed help needless to say I will not be going back because the service is terrible and there is a Walmart right across the road form it read more

This place sucks since Kroger bought them out Prices are crazy High. Use to think Vons was exspencive until started going to Ralphs again. Every time go in this store there are no cashiers and you have to use selfcheck out. Still waiting for my paycheck from them since I have been doing their job for them. Going back to Walmart get treated same way but prices are way lower and you find what you want and new stuff. read more

I had to stop shopping at this Ralphs primarily due to the fact the people working at their service deli don't seem to care about the customers waiting in line at their counter as much as they do whatever they're doing when they're not serving those people waiting at the counter! Well, I gave it another try this afternoon. When I walked in with another gentleman already waiting, there was no to serve us. After about three minutes, a young man with dark hair and a mask came out from the back and proceeded to unwrap a piece of meat from some plastic. After a couple of minutes without acknowledging the customers, he finally walked over towards us. As he moved towards the slicer, he apologized for taking so long. So, the gentleman in front of me and I waited ... and we waited ... and we continue to wait... Until after the 10th minute of me standing in line and no one even acknowledging my presence, I finally left the store without what i'd come there for. However before I did leave, I voiced my concern to the store manager. His attitude was similar to the person behind the deli counter. He was nice. But, he really didn't care one way or the other... So, if you have half an hour to spend and you need some American cheese, this is the place to go... read more

Today I went to this store register 1. The cashier was so mean to me i was asking her that i have a coupon for my protein bar and if its ok for her to help me see it because I downloaded it and she said I don't know. And she told me i cant help u. She didn't greet me like Any other Ralph's employees. The guy was pushing cart was more friendlier and greeted people. I don't know if this cashier was having a bad day or she hates her job. Her name is barbara. I only asked her a simple question and I wasn't even done talking and she shut me off. She even raised her eyebrows at me?! Im like wtf. I just paid my groceries and told her fo have a wonderful and peaceful night. read more

I have visited this Ralph's many times, yet this had to be the worst experience. S I enter the checkout, the MANAGER , was running the register, chomping on gum, talking loudly on the phone, and didn't even give the courtesy of a Hello, Thank you for spending your hard earned wages at our store. Only thing she asked me as I was leaving if I wanted a bag. Sad part is the fact that it was New Years Eve, and she as an example setter (Manager) was very sour, and Distant. The receipt shows her name as (Irene Z.) Not spending my money there any more. read more

I hate coming to this store. Understaffed at deli counter. Waiting now for over 30 minutes due to one person behind counter.

I am not the kind who demand for service but I am very upset with how I was treated by a cashier here, Sam. I opted for a box instead of a bag. She left me to pack my own grocery (alot, mind you) and went on to serve another customer! I felt like I am being treated like a fool, standing there packing my grocery while she serve another customer and side glance at me! Discrimination! Didn't want to create a scene, so I left but the humiliation is eating me up. Not coming back to this place for sure! The three stars is for friendly Joey who went out of his way to help me look for an item. Thank you, Joey! read more

This review was for yesterday, not today. Sorry Yelpers....I haven't been to anywhere interesting as of late. I, rarely, eat out as of late. Pei Wei was my last place that I wrote about and I guess I had to visit a new location for my Yelp Fans. Well, I found another Ralph's somewhat farther from my work. The Ralph's is located in a shopping center with Stein Mart and other retail centers. Before I walked in, I couldn't believe there was a solicitor outside the door..REALLY?! Well, good thing the person was busy with another person and it was a Voter Registration thing which I have already done. The store was very clean and one thing I had noticed was this didn't have a Self-Checkout, from what I saw, at least. For some reason, it seemed they had a bigger Service Deli than the others. I got my self a Roast Beef Monster Sandwich ($3.99) and 8- Powerades ($0.39). The Powerades are CHEAP!! I had gone to another Ralphs before yesterday and now I got 15 bottles at home. That's a great deal. My total was $7.91. After I was done with checkout, I was headed back out the door and HOPING that guy would not try to give me a form and luckily..he was busy with another person...WOOT. Parking is abundant and staff is friendly and hard at work especially Service Deli since I saw them going back and forth making food. Its an average store, but I would have recommended my local Ralph's in Van Nuys than this one. Have Fun here and Keep Yelping!! read more

Very DISAPPOINTED!!! Sadly one of the associates asked a shopper if he had a mask in his car and he replied no and she offered to provide him with one and he refused. He demanded to speak with a manager and was allowed into the store without a mask!!!!!!!! Do NOT shop at this Ralphs your health may be at risk. read more

I shop here all the time. I live across the street from it so it's very convenient for me. It has a nice atmosphere and it's well cared for, unlike some other grocery chains I've seen. The only problem that I have with it, is that it's expensive. I don't care for Walmart that much. But, the things that I buy are cheaper there. I like the employees there. They're very friendly. read more

Weak selection, most likely due to the smaller size of the store. Higher prices, most likely due to the "higher quality" of the surrounding neighborhood. I can live with a weaker selection, and on some things, even a higher price. What I can't live with is a snotty staff, and this store has one. One of the cashiers tends to apply her face makeup with a Spackle blade. She's nice enough, but really? Kabuki makeup really has no place in a grocery store. She's not really why I'm taking the time to write this review, however. There is one "gentleman", let's say, with a seriously bad attitude. I've had and seen several experiences with him, and all of them end the same way. There are people who, for whatever reason, are on public assistance. It's not my place to judge, but apparently, it is his. I've been in line while he checks out a customer paying with what is apparently a food-stamp credit card. Once that payment method comes up on the screen, his entire attitude becomes one of disgust. He actually refused to sell this particular woman one of their recyclable bags, because of her status. He actually told her "you're on food stamps. All you get is paper bags." Once he got to me, I asked what his problem was. His response? "She looks like she can work. She doesn't deserve to have food stamps." I promptly went off on the guy. Then I complained to management. The next time I was in that store, his was the only line open. He gave me the same attitude he gave the woman from the previous visit. I complained again. At the moment, this is the store closest to where I live. As soon as I move away, I will never darken their door again. I prefer friendly people when I shop... EDIT 07/29/2012 - So, had to pick up milk, and didn't want to drive all the way up to the local Vons, which is much better. The cashier, whose name escapes me, put 5 of the 6 items we bought in the bag. The 6th? The gallon of milk, which she simply handed to me like the bag wasn't there. What's the point of bringing a bag if the bagger isn't going to put all of your items in the bag? Sorry...but this just dropped my rating from an already low 2 stars to the dreaded 1 star. Never coming back here again... read more

I was doing some shopping at Walmart across the street on Sunday April 15th. I was getting hungry and decided to pick up a few things to cook at home. I've never visited this Ralph's before but was in the area and was tiered of driving. I picked up some Dave's killer white bread and bagels than proceeded toward the dairy section to pick up some cream cheese, and guess what, it's no where to be found.. I walked the isle back and forth looking for it, I thought I was mad that I could not see it.. I than walked some more, looking for someone to help me out and not a single employee insight. I figured I wouldn't waste any more time and go to the fruit and vegetables section to continue with my shopping. Once I got there, I saw one employee who was off the clock(female) and another who just stepped out of the staff area(male) , they began to chat.. I kindly interrupted and asked the male where they had organic cucumbers, he replied that "they where all out", I also asked where is the cream cheese? He began to show me where it was, and guess what? It's next to the fruits.. As I was walking away, the female employee mentioned to me that she did not understand why it would be there.. I agreed, why is it not in the damn dairy section????? Why it is across the fruit section?? Fair enough I got my cream cheese, I than proceeded to pick my veggies, and guess what? I see the damn organic cucumbers.. Are you serious? I began to pack up and go on my way, when I hear that same male employee tell other customers that whatever item they where looking for "we're all out".. Seemed like that was the answer to most of the questions.. The main reason I am writing this review is because of how poorly the store is managed, how poorly the layout is set up, and on top of that, THEY SOLD ME BREAD THAT WAS 5 DAYS PASS THE EXPIRATION DATE!! Granted that I should have checked the date, but really Ralph's? You going to have expired products lay on your shelf 5 days after its expired?? In 2018?.. when we have stores where no wallets are required (amazon whole foods) ?? I hope that they close this place down or fire their store manager for a lazy good to nothing job that he or she does. Save your self the time and money, and shop at better stores like Trader Joe's, sprouts, or whole foods, where the products are fresh.. No wonder this place was empty. Wish I could give 0 stars. read more

Ralphs - Bought on April 15th 2018, came home on 17th to find this (yes its mold). 5 day expired products laying on their shelves for your enjoyment. - Grocery Near Me - Stevenson Ranch, California

I shop here mainly because I think they treat their employees better than Vons and Walmart treat theirs, and I have never had a bad experience with any of the employees, but their bakery is the worst grocery store bakery I've ever experienced. Their freshly baked bread is bland and tastes overly processed. There's no chewiness or crunch in the crust; it's fresh out of the over, but feels stale, dry, flavorless and crumbly... Their frosting tastes like whipped Duncan Hines canned frosting. Their "private selection" desserts taste like cheap, mass-produced boxed junk food you'd find in the middle of the store on a shelf. I've tried the ice cream, cookies, cakes, cupcakes, lemon squares, brownies, and seven layer bars and have been disappointed every single time. Use better ingredients, Ralph's! read more

This is one of my favorite Ralph's to go to, because it shares a parking lot with L.A. Fitness (which is where there is always a stair climber available in the early mornings on Saturday). AND downwind from Mentryville ghost town, where I do a lot of photo shoots. A great stop off for water and provisions before hitting the canyon. Early morning Saturdays...also...when NO ONE is there..there is so much politeness. Completely foreign concept to anywhere south of the 14. The checkout lady offered me a free box to carry my goods, since they charge for bags. She was such a friendly older woman too. You know when you leave your mom's house and she tries to push more food for you to take home? It was like that. The seafood attendant called me "sir" and didn't do it ironically. I am clearly out of my element here. And it is refreshing. I can see during the rest of the week, it being more pushy and angry. But overall, I really like this Ralph's. read more

This store is trash. Went for a a WesternUnion transaction that I do every month, and the manager tried to tell me it's done another way. He simply hadn't done it often enough, and didn't feel like doing it. This is second bad experience. They carry almost no organic frozen products, no vegan non-dairy yogurt options, hardly any decent vegan options at all. Bottom of the barrel when it comes to grocery stores. Will never go back. read more

Stopped in here for some tailgating supplies for the Rose Bowl. Place was almost empty on Sunday evening around 8pm. This location has a ridiculous liquor and wine selection. I wasn't buying any, but I was in disbelief over how much variety they had. Typical Ralph's pricing. Checkout service was good. Be warned though. If you forget to bring your reusable bags, they charge you 10 cents per paper bag. I guess they are in a certain part of the county that is subject to a new law, so they are stuck charging 10 cents for every bag you use unless you bring your own. Our government at work. read more

I like this Ralphs well-enough. Very friendly cashiers...even the ones people think are grumpy (they're really not). But, I will always miss the Albertson's near BofA on The Old Road. Self-checkout, immaculate, great selection, etc. I like the parking lot better too there. But, the Albertson's is no more and I am forced to go to Ralph's. One good thing about this Ralph's is that they have those hard-to-find spicy Asian soups in the bowls where you just add hot water. Not easy to find! They stopped carrying my favorite marinade (World Harbors Jamaican Jerk), which is annoying because that's the second time a Jamaican Jerk flavor sauce/marinade has been discontinued. The first was London Pub Jamaican Jerk sauce (no longer carried by Ralph's). Stop messin' with my sauces and marinades, yo! So, for a while I stopped going there just because of that item, but now that Albertson's is gone I go to a store that continues to stop carrying items I like, for whatever reason. In their defense, maybe the manufacturer discontinued those (I doubt it). I liked the quality of Albertson's meat too, and thought it was better than Ralph's. Specifically I am talking about the stew meat, which always seems to be better at Albertson's. Another ding for Ralph's is that the pricing on the soda is annoying. For a long time they had this deal on soda 12-packs where you could buy 3 for 9.99 or 11.99, as long as you matched eligible brands. So, I'd generally buy two Pepsi and one Ginger Ale 12-pack. The problem is, they have changed it so Pepsi is 3 for 11.99 and Ginger Ale is 3 for 9.99. Frustrating, because it's a substantial savings. I know, first-world problems, but it made me leave to go try Vons. Maybe this pricing isn't up to Ralphs, but if it is I hope they fix it. The lot can sometimes get a little messy but I think they work hard picking up after scumbags who litter. If you think that's bad, check out Wal-Mart sometime. Their parking lot looks like a third-world country (litter everywhere) and with little effort to pick it up....which is why I hate going there (besides the fact that it's Wal-Mart and I hate their politics). The cashiers or people working there have always been great...but I've been a regular for around 10 years now so some of the old-timers probably know me by now. I HATE Ralphs' stupid discount system, where you have to type in your phone number or swipe your 'discount' card to get the discount. I remember a time before that stupid system, and prices were raised just before the system went in-place. Albertson's didn't bother with that silly system, which made them WAY better just in that respect. I don't do coupons, and I don't want to be bothered with an arbitrary system designed to fool me into getting my info whilst offering some discount they could offer without it. Ralph's, stop this at once and I will be happier for it. Until then, I'll start shopping somewhere else the minute it's convenient. I've even been known to drive way over to Copper Hill Albertson's just to be able to have self-checkout or avoid the stupid discount card/number system. That system also slows down the line. Anyway, the whole shopping experience matters, especially because some of us try to do this as fast as possible. Discount gimmicks that involve some loyalty card are a terrible idea for those of us who don't want to futz with them but also don't want to be penalized with much higher prices either. Keep that lot clean....that's very much appreciated for those of us who live nearby. Wal-Mart is a continuing example of what not to do. read more

I was in a rush, running late to my class and had to grab something. I have never been here before so I was a little lost of where some of the things were that I needed. I came across a worker named I think Celeste, she was really helpful and guided me to everything I needed while being very patient. But what really surprised me was when she offered to help me carry my things to my car. She was awesome and I'll definitely be asking for her when I come back! read more

I actually prefer self-checkout unlike some here, it gives me a chance to review my bill before hitting final "Pay." There are a lot of mistakes with the digital coupons I've downloaded and fairly often sale prices aren't reflected in the price charged. I don't like to pay then have to return items with the lack of privacy, getting in line again and now with Covid there is additional risk to me and the employees. But the last couple of times I was in self-check there was a woman whose name I didn't get because I couldn't get close enough, middle-aged, dark haired, who yelled "too many items!" soon as I approached. Some others had just as many and there was no sign that said "Express." So I asked why she's singling me out, I prefer self-check, she yelled "OK but hope you know what you're doing because I can't come within 6 feet and the machine had better not freeze up!" Whoa, lady, I thought that was so rude but proceeded. Once I did need her to come over and cancel an item, not my fault and I had a coupon. She rudely banged some keys and took the coupon, kept yelling "six feet, that's not six feet!" I could hardly wait to leave so I paid and thought the bill seemed high, outside I realized I'd been overcharged almost $9.00 so had to go back in, one of the problems was she had not actually run up the free coupon. So a manager had to look through my bill, we both got more exposed than would have been necessary, I had a miserable day. I complained about her but he looked nervous, this is the 2nd time it was the same woman. The next day I called and spoke to manager Jace who seemed unconcerned and felt like he was excusing her - I told him again that if an employee is so afraid to do their job and cause additional problems maybe they shouldn't be dealing with customers. Seems like with this Covid not only prices have shot up, but it's an excuse to be rude. If this weren't by far the closest Ralph's I'd never come here. read more

Well I know this place could not care less, but they just lost a $200-400 per week customer. I will now be taking my almost daily business to Vons/anywhere else. If not for their pharmacy, I would never set foot in here again. Horrible customer service that was completely unnecessary. Not okay. I feel so disrespected that I wish I could take back the years of business I've given. Yuck. If you are going to visit a Ralph's, I recommend you go across the street to Vons or Walmart. With so many competitors in a one block/one mile radius, I would think that they would care a little more about such a regular customer...that once again spends no less than $200 every single week, but usually more like $340-400. No sweat off my back, not like they have any great prices. read more

Prices are fantastic and selection is perfect. Everyone is aways so nice and understanding of my kids, great place down the road to shop.

Went to the deli to buy 1 chicken leg and 1 chicken thigh at 8:40pm. Lady literally sifts through with the tong, grabs a chicken piece and realizes it's of a decent size, then doesn't grab it anymore and searches for the smallest size she can find.. for both pieces. Because it is priced by piece and not by size, I get the worst deal possible. Seriously lady? I didn't speak my mind, I thanked her and walked away and paid $4 for 2 stupidly small chicken leg and thigh. I go to this location to get my groceries. This one trip to the deli changed all that. Never coming back again. read more