I was so disappointed in this jeweler. I felt insulted by their comments (in front of the whole…read moreshop) for of trying to ask about restyling or resize my vintage ring. Also, I wanted to change out one small (inexpensive ) stone pendant for another (which I had with me)which the salesperson commented, "that's not going to look good"-did I ask their opinion? It took 3 days & $25- why I let them bully me -I don't know. I was challenged on my requests & made to feel like what I was bothering them. Your store is not that great & your service is selective apparently & unfriendly, I've never encountered such arrogance when you could have had a potential future customer....never again. I went to Layla's on 95th, the next week & spent money & was treated with respect & a positive attitude.

Great customer service! Both my engagement ring and wedding bands were picked here. Every visit has…read morebeen a five star one. I was so indecisive about the wedding band, going there multiple times to try different ones on and spending hours there. Never once did I feel rushed or ignored. They were just as commited in finding me the right fit. Their ring selection is gorgeous. Definitely my go to place when it comes to jewelry.

My body oils oxidizes my silver necklace anytime that I wear it. I have had it cleaned many times…read moreat other jewelers and at home. There was always some residue that wouldn't come clean. I explained that to them and they advised me not to worry about the result. They charged me $50 for the cleaning which was higher than the $25 I usually pay but it was worth it. My Tiffany necklace sparkles like new. So much, that I gave it to my daughter so that I won't oxidize it again.

I was considering re-designing my wedding ring with an upgrade. I had a couple of ideas but didn't…read moreknow how to go about it. Lauren helped me through the whole process. She was so patient and had amazing ideas I wouldn't have thought of. She ordered different shapes and sizes for me to get a good idea of what I really wanted. When I went in to pick up my rings, I did get a little choked up. The rings were gorgeous!! Friends have always recommended Sam and Sons for their quality workmanship and outstanding service. I am coming back to get a pendant designed (I will post that one too).

I discovered Sheffners via a recommendation from a friend. I wanted to have a custom piece of…read morejewelry made for mom and was told by several people that no one does it better than Sheffners. I stopped in and spoke with Jacquie who was extremely personable, professional and helpful. I explained to her what I was looking for and she stated that she could get what I needed done in a very short time. We exchanged several emails and calls going back and forth over ideas and she was always supportive and helpful. The pendant came out fabulous and I am thoroughly pleased. The only complaint I have is that the chain attached to the pendant didn't come with and we had to pay additional money for it. Given the amount of money that we spent I felt that the chain should've been included in the price. Even still, I will remember Sheffners and Jacquie anytime I'm looking for a special piece of jewelry.

Great service. Always smiling. Great appraisals. Where have they gone? Can't believe location gone…read more Went there for over twenty years.

This jeweler is an absolute pleasure to do business with!! Everyone behind the counter is so…read morefriendly. You will feel like you are family the moment you walk in. Their inventory of stunning diamonds and gems is extensive! There are gorgeous wedding and engagement rings, as well as gifts for your mother or girlfriend! They also have a very complete Pandora line! Every time I do business with these fine people, I leave as a happy customer. Although their expertise lies in their astute knowledge of diamonds and gems, they will also gladly change a watch battery, or size a watchband. A full service jeweler that prides itself on excellent customer service!! I think they are the best!

Wonderful family business who created the ring of my dreams!…read more The women in my family have been coming here for their engagement rings since the 80s. I knew I had to have mine created here too. My mom was in the process of redesigning her ring for her 20th wedding anniversary and gave me her marquise center stone for my ring. Odyss was a joy to work with throughout the process! He understood what I wanted and brought a beautiful ring to life. I get so many compliments! Will definitely be back for matching wedding bands.

Michael is amazing! He made my dream ring come true with helping me design something unique and…read morebeautiful. I have some amazing jewelry I have gotten over the years from here. Service is top notch and the price is right! Do yourself a favor and make an appointment to go see what Michael can do for you. Promise you won't be disappointed!

Mr. Degrado went far beyond my expectations! He goes above and beyond to make my fiancé and I happy…read more! We have are rings for lifetime with the best jeweler in Chicago !!! Thank you so so much for your time and effects to make our dreams come true with our rings !!!!

Went here this morning with just a couple of minor repairs. My wife suggested them as she…read moreremembered hearing reviews on a local FB page a few years ago and they are nearby. What a fantastic experience. Repaired and cleaned a crucifix as well as a diamond ring that I wear from family members that are no longer with us. Both look brand new and they did both same day! I did leave another item with them for repair and my wife will be taking a piece to them as well. I don't know what else to say except that this how to run a business!

Tried to sell gold bracelet here. Their price offered was very low ....three other stores were much…read morehigher.

This jewelry store is amazing ! Not only is Lori an amazing host/ owner , her staff is wonderful…read moreand outgoing as well ! If you're in the market for something beautiful for yourself or sweetheart, this is the place ! Lori has everything from fine jewelry to over the top beautiful costume as well as special boutique items for special occasions ! Beautiful jackets, accessories def worth a peek . If you stop by say hi to Lori , a neighborhood legend with an outstanding personality . Located conveniently next to palos golf on southwest Highway... this store is a neighborhood staple . We love you Lori!!

Lori bought some gold off of me and repaired some jewelry at a very fair price. Pleasant to work…read morewith and beautiful store and very nice jewelry.

This place is just a joy to come into.Everyone is so pleasant to talk to.Dale is just a Gemread more

Dale did an AMAZING job on my wedding ring and band. I wanted them soldered together because my…read moreband twisted around all day long. Not only did he do a beautiful job, he also polished all of the scratches out and cleaned my ring. My ring didn't even look this beautiful when we purchased it from another jeweler. From this day forward, I will be bringing all of my jewelry to Noral! Thank you again Dale!

I was recommended to this place for jewelry repair. I went in and they were absolutely phenomenal!…read moreThey were honest, and reasonably priced! Will definitely be back! A+++

I went to have my battery replaced on my watch and no wait for it and also put in a pin for the…read moreband. Great service and friendly.

My husband and I went in for wedding bands and were helped by Z. We loved her! She was lovely,…read morepatient, super informative and had a great energy to her. Will definitely be coming back for any future purchases.

Over the last couple of years, I have spent about $6000. 00 with this store and the quality of…read moreservice is absolutely horrible. They act as if they are entitled when you walk in the store. I am truly disappointed in them all to be African American at that. Ghetto fabulous is more like it. I work in customer service, and I always welcome my customer with a smile while asking how I can be of service to you. This is what I expect when I walk into an establishment. On one occasion I could have sworn the young lady was half sleep at the counter. I went in to get an extension added to bracelet I paid the two hundred for it to break 3 weeks later. The quality of service is just as bad as the quality of jewelry. This is the last time I spend my hard-earned money with Kay.