A Bug Genie has the integrity you want in an exterminator. Prompt, thorough, friendly, affordable…read moreand extremely knowledgeable. I moved into a new house....with rats!! After reading all these reviews (even the "not recommended" which, *yelp*, if you're listening, put the 10 not recommended reviews back online for these guys- seriously??) So not only did my problem get resolved, but the Rat-barrier that Michael installed (metal, not foam. Yes- physical barriers do work...), is warrantied for a whole year. I was able to get out the bleach and feel confident there is no way any rats will be getting back in here. I can't say enough about the experience. Better workmanship, better service, and even a lower cost than the "big boys" around town. Our family thanks your family Michael! Cheers.

Great company!! He was able to come out the same day that I called him this week. I called first…read morething in the morning. We had Raspberry ants apparently that like to COMPLETELY take over. Luckily I called and he came out before that happened. I haven't seen them since, other than one dying. Great service. Local guy and company. Very nice and respectful! Even with our dogs.

This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.

Brandon is fast, friendly, effective, responsive, and affordable. What more could you want? He's…read morebeen doing general pest treatments every 3 months and mosquito treatment of my yard for a couple years now. Does a really great job and is very affordable.

Brandon was very responsive. I had an appointment the next day. He diagnosed our problem quickly…read moreand was very efficient in our service. Would definitely recommend him to anyone.

David Golden returned my call (termite inquiry), though he was recovering from flu. He spent 23…read moreminutes providing me with info & his insights, just wanting to help, since I'm outside his termite-service area (2hrs away). I learned and feel better informed in my dealings with prospective service providers. What a cool guy! Thanks, David.

The Goldens are great people. They are knowledgeable, honest and really good at what they do. They…read morehave operated the family business for many years and you can trust them to go above and beyond, unlike other services in Austin. You get more than what you pay for when using them for pest control.

I called Brian on a Saturday. He was out and about nearby. He no longer evicted wild animals but he…read moredid have some left over liquid that would drive the opossum out of my garage He stopped by and helped me out at no charge Great guy very nice offers no contract Green pest control The best guy in Austin

Brian has done pest control service and handyman work for me for over 7 years. He is very…read moreprofessional, dependable and prices are reasonable. I'll continue to call him for pest control services as well as handy man services

Alex was on time, communicative, and professional. He listened and understood my concerns. It's…read morebeen a couple of days since the appointment and so far so good. Thank you Alex, especially for bringing the outside AC unit PVC pipe leakage issue to my attention. See you in August! Best regards, Milan Pack

Pest arrest is the best! Alex and his team have been providing my home with pest control for almost…read more2 years. Super easy to schedule and reschedule with. We moved and continued to use Pest Arrest for our pest control needs. They offer affordable/competitive prices and it's a great value!

A+ Quality service. Had squirrels in the attic (soffit) but now they're Gone plus all entry…read moreopenings are now screened to prevent any future visits...he even came back to help me with further deterrent features (garage door) and suggestions. Honest, Dependable, Trustworthy, Affordable THANK YOU!

The second service was just as good as the first, great job to this company. Very thorough and…read morekeeping the flea issue under control and very flexible with our schedule. I appreciate the easy reschedule. Good job guys, keep it up!

Recently moved to the Buda area and we were recommended A Better Choice by some friends who've used…read morethem. We got set up on the quarterly spray and just had Aubrey out for our first spray. He was professional, quick, and truly a happy, joyful soul to get to spend a few minutes with. Highly recommend for routine sprays and pest needs.

Fantastic service, fair price for service, and I have never had a pest issue. Aubrey is our pest…read moreexpert for about three years now and he is the best- a 6 star out of 5.