Would be zero stars if that were allowed. I brought my car in for a simple oil change, about 4 months after spending over $1500 on service at this dealer. The car was driving absolutely fine, no issues. Certainly no fluid leaks. Until I left. They use the "Multi-point inspection" as a sales tool/gotcha. They said I needed over $3000 of repairs (and should just throw in a timing belt, which they replaced 4 months ago, because the labor is the same!!!!!): an oil pump, head gasket replacement, and a transmission shield cover. They offered to show me. The oil pump may have been leaking (based on my subsequent problems, I now doubt that was broken, and they probably didn't replace it with a new one anyway), but they didn't even bother to smear oil across the other "damaged" parts. They claimed they were "sweating", a sign of wear and tear. The car has $138k miles. I allowed them to fix the oil pump. It's been 3 days since then, and the car has been burning oil and smoking since then. Whatever they did to my car, there was no damage before I got there. They damaged my car all so they could get me to pay to repair it. DO NOT EVER GO TO THIS PLACE!!!!!!! read more

In and out in under 2.5 hours to purchase a new Subaru Forester and trading in our old car. Such a nice experience! Bustling dealership that has Subarus flying out the door. No price haggling, more than fair price for our trade in and Clayton (aka Kyle) and his financing guys made the whole process effortless. Their only problem is having enough inventory (waiting time for an Outback was 8 weeks) but he found us a beautiful Forester for an excellent price and nice features! Even had fun on a nice long test drive with my husband and I both driving a manual transmission for the 1st time in 10 years. Clayton's the go-to guy! Thank you! read more

Dealing with Alex Petrushin at Ramsey Subaru was stress-free! From the start, the price for the Forester Limited I wanted was clear, and he gave my son and me the privacy and time to discuss the car's various options. Then Alex found the exact car I wanted: it was on a ship somewhere in the Pacific Ocean! He told us we should expect it to arrive "the last week of April or the first week of May." Sure enough, on April 23rd Alex phoned that the car had arrived, and we decided I would pick it up the following Wednesday. On that day everything was ready -- the car, temporary license, etc -- and, again, Alex gave me and my family plenty of time to check out the new car. Then his colleague Ryan Walsh showed us how to use the car, everything from lights and windshield wipers to connecting my iPhone using bluetooth and how to judge distances on the backup camera. After taking care of paying for the car -- the "money" guy was equally pleasant and knowledgeable to work with -- I got in my new Subaru Forester Limited and drove the 25 miles home. As you can tell, I was quite happy to use a dealer far from home. Because it was worth it. read more

I'm shocked by all the bad reviews for Ramsey Subaru. Honestly, after dealing primarily with pathetically horrible, frustrating and annoying Hudson Subaru in Jersey Ctiy, Ramsey was a complete breath of fresh air! We had already test driven the Crosstrek and knew what we wanted. We also knew exactly our cap on price. Spoke to Robert Wood and then Alex P - both were extremely helpful! We had a lot of questions and kept calling, but they didn't seem to mind. Both gentlemen took our calls everytime and seemed to understand that we had our limits. Ultimately, we agreed to purchase our new car from them and so far so good!! Alex was wonderful - emailed back and forth with all the details and paperwork prep so when our color finally arrived at the dealership, we were in and out within an hour - most of that time my husband and I were actually hanging out in the car going through the user manual. I was really impressed at Alex's immediate impulse to help us - even after we drove off. Only a week after the purchase, I accidently dragged my roller bag over the arm rest and ripped up the material. When I emailed Alex for his recommendation for repair, he told me that it would be no problem - he'd fix it up when I came back in to pick up the plates. Today - he did just that - with a smile and very fast! Not only that, I asked if the plates could be put on for me. I went around to the back in the service area as told but the guy on staff there was clocked out. That being said - he told me that it wasn't a problem and he'd still help me out. Not only did he put the plates on but also answered a lot of my performance questions. He gave some sound advice - also with a smile. Pretty awesome for a already checked out on a Monday afternoon! All in all, I read the other reviews below. I'm not sure what happed between now and then, but I've had so far a great experience. Will see how it goes when I go back for service but for now I'm pretty thrilled. Got such a run around from the other area Subaru dealerships and was ready to give up on the brand all together. Glad Ramsey was decent - cuz I absolutely LOVE my 2014 Crosstrek! Woo Hoo!!! Ramsey - see you in a few months for service and keep up what you're doing - at least what we experienced! Yea, Alex P!!! read more

So far, so good. We bought a used car from Cory. The price was non-negotiable from the online price. Since buying the car, we discovered a minor electrical problem, brought it in and they fixed it free of charge. Cory is not very enthusiastic, but he was helpful, could answer all of our questions and was just fine. The business manager who did the paperwork tried to upsell us on a bunch of stuff, and I felt I could have been a bit taken advantage of, but he was nice, if salesman-y. read more

Alex was great to work with. He was very friendly and gave us a great deal. It was worth driving a little further to get here. I will be sending anyone I know looking for a Subaru his way. read more

I bought my first Subaru forester from the same place and got helped by the same person, Alex Petrushin. This time the shopping experience is as good as the last one. They are professional and give me reasonable price. read more

I purchased my Forrester in June after the lease was up. Salesman Adam was ok after paperwork was drawn up he brought me over to another guy to sign all the paperwork. After signing so many forms he brings out an extended warranty and asked which one I'd be purchasing after looking it over I said none.He was very surprised when I told him I wasn't interested in one , he asked why I said sooner or later something will go wrong with the car and you end up paying anyway regardless of the warranty. Well we walked to a copier and I excused myself to use the men's room when I returned the guy handed my paperwork to my daughter and that was that. Very Rude! The salesman never came out to give me the keys to the car it was parked out front. Again very rude. I was going to purchase another vehicle that day for my daughter but wanted to see how my experience would unfold first. Well after the way I was treated I decide to take my business elsewhere. The only thing positive thing about them is their service department which is first rate. They are very kind and attentive to your needs all though I won't be buying another car from them ever again I will use their first rate service department. The dealership team needs to learn much from the service department. Lastly it took them 3 weeks to get new plates and a registration so I could not even drive the car for 3 weeks after purchasing it for I didn't have a registration. I had to keep calling never once did I receive a call stating what the hold up was despite being charged a great deal to get new plates. read more

Just returned from maiden voyage in my new (pre owned) forester and I love it!! 1000 miles driving my daughter to college with a side trip to Niagra falls. LOVE THIS CAR!! Its so perfect. Thanks so much Chris Wallin - his low key, no pressure, expert guidance steered me toward a perfect fit for me - and the least expensive option by a mile. In my search which included honda & toyota I had some strange experiences with dealerships - especially those in mahnhattan - Ramsey Subaru was a refreshing change and I couldn't be happier with the whole experience. read more

I purchased a 2015 Subaru Crosstrek from Ramsey Subaru. The entire process was easy, straight-forward, and low-stress. Alex was great at helping guide me toward the vehicle with the right features for me, and was sensitive to working within my financial limit. I never felt that I was being taken advantage of, and I did not feel pressured toward options (on the car or with a service plan) that would over-extend my budget, and I was given a price that other dealerships could not come close to. All options were clearly explained, and Alex quickly responded to all of my phone calls and e-mails when I had questions. read more

This was the second time I purchased from Ramsey Subaru. I was very lucky, I found a used car in the color I wanted with all the features at a very good price. I have searched other Subaru dealerships, but have not found their sales people helpful or their prices reasonable, which is why I have and will continue to purchase from Ramsey Subaru. My salesman was Maksim Semeran and he made the process easy and was very helpful. There was no pressure and the purchase went smooth. I took delivery of the car the same day of my visit. There was a mix up in the paperwork that created a extended time at the dealership, I don't recommend taking the car the same day. All in all, I was very pleased with my purchase. I would highly recommend purchasing at Ramsey Subaru and asking for Maksim. read more

Bought a car here in 2013. The sale process was smooth and professional. Would recommend calling ahead to make an appointment and not just showing up on a weekend. However the best part of this dealership is their service center. Knowledgable and friendly staff and perhaps the best waiting area I have ever been to. read more

Alex P is fantastic. We went to many other Subaru dealers and I also looked at Mazda, Nissan and Ford. Alex is honest and does whatever he can to try to make sure that the choice you are making is one you will be happy with. He's not a pushy car salesman which is why I believe he is successful. No one wants to feel like you're walking into a place where the "sharks" are looming and just waiting to take advantage and that was not the vibe at this place at all. We drove in to another Subaru and were outside looking at the cars and about 10 guys stood up inside to watch us, practically circling us for the sale. I find it intimidating and I was happy Ramsey was not this way. My father had only wanted to work with Alex because he purchased two other Subaru's from him and had also had a good experience. In the end, Alex was every bit as professional as my father said he was and even sent a follow up e-mail the next day to check in and see how I liked my car. So far, so good. If you're looking for someone who is honest and will spend the time with you to find the best car for you (and the best price), see Alex. read more

Terrible experience with this place. This is the second time that they forgot to tighten my lug nuts. Talk about consistent negligence. Now my tire is damaged and I have to cancel my plans of moving on time. I'm Losing $75 on a hotel reservation because of their bad mechanics. I just cannot understand how they can make such a life threatening mistake two times in under a year. This is unacceptable and drove me to create a yelp account specifically to warn people about this place's poor performance. I just want my car fixed, compensated for my time, and never return to this horrific excuse of a repair shop. read more

Purchased a 2013 Outback Premium 2.5. I used TrueCar.com and Ramsey came up with the best price. I already knew exactly what I wanted before I walked into the dealership. Had to wait a few weeks to get the exact color and options I wanted... but they eventually got exactly what I asked for at the quoted price. I worked with Clayton who I think manages internet sales. Once in the dealership to sign the papers, there was no high pressure sales tactics for add ons. Their doc fee is a little high at $399, but I didn't bother haggling based on the price I got. With all of the resources available on the internet, It's not very hard to find invoice pricing, dealer hold backs etc. Educate yourself before talking to a salesperson... they are there to take your money... it's your job to keep as much of it that you can. read more

This place sucks! I put a deposit on a car for my son and was told it was refundable. When my son decided he really couldn't afford the car, they wouldn't give me my money back. It was only after a friend in the car industry with connections called did they give me my money back. What an awful place! I would NEVER buy from them!!! read more

This dealer was very pleasant to deal with and I got a good car, however beware the mandatory arbitration clause in the contract. If you're not familiar with this it basically means you're signing away your right to sue in the event you have any issue with them, instead having to take the decision of an "independent" arbitrator that's actually pre-chosen by them. They don't point this out to you at the time of purchase and when I picked up on it myself I was told it was take it or take my business elsewhere. To my regret I signed anyway. For this reason I can never recommend this dealership, it's a reprehensible practice that's unfortunately becoming commonplace. read more

Alex is very professional and pain-free. He is awesome to deal with. He organized the whole process very well. I would recommend him for the experience. read more

When inquiring on the specific numbers on a lease price over the phone, I overheard the manager say "Forget it, we don't need the deal". This discourteous statement left a bad taste in my mouth because I was only questioning the numbers so that I could see if the monthly lease number was correct when plugged into a lease calculator. It must be that they were hiding something and did not want to be discovered. In any event, I would not recommend this place because I now do not trust them and their customer service leaves a lot to be desired. read more

My first experience here four years ago was decent. The salesperson who sold my my new car was responsive and as pushy as you'd expect from a car salesman but it was not unbearable. In fact, that was why I returned here for service. However, the service department at this dealership is deplorable. They give you whatever day and time you want for your appointment. BUT you will wait over an hour and your car is still sitting the the lot. Typically, a 30 minute job equates to a two to three hour wait. The excuse is always the same- too many appointments. Then, usually at the time of an oil change, you will get a courtesy inspection which translates into between $500 and $1000 worth of necessary maintenance. The last time when I had a repair, someone cracked the center console in his haste to finish the job. So I no longer come here for service. Athough it is so much farther away, Town Subaru in Englewood seems much more honest and efficient. read more

My worst dealer experience ever! I went to Ramsey Subaru on May 16, 2013 and spoke to salesman Clayton Mantell who I thought was a really nice guy. We sat down to sign a contract and left a deposit of $500.00 for him to look for a 2013 Subaru Legacy 2.5I with 6 options added to the car - remote engine starter, rear dimming mirror with compass, body side molding, fog lights, trunk tray and a rear bumper applique which were all dealer installed items. Clayton told me if they could not locate it he would refund my $500.00 deposit. The next day I get a phone message he found the car and would call me when it was in and ready to be picked up, that was on May 17, 2013. I never heard from him until Friday May 24 after I called and left a message to call me. He called me later that day only to tell me the car was ready for pick up. Mind you that he failed to mention it was ready for pick up only without nothing of the 6 items never were installed. I called him Tuesday May 28 because I happened to be off of work and wanted to come pick up the car. He replied that they had no openings that day. So I made an appointment for Friday May 31 at 9am. I got to the dealership a little early to check out the car only to find that not one of the 6 items were ever put on the car and was not even made aware of it ever, yet it was on my signed contract and they had the car for 2 weeks at their dealership. I feel like Ramsey Subaru tried to pull a bait and switch because if I had not noticed that the 6 options were missing I would have paid for them and never gotten them because it was never added to the final bill of sale they drew up but yet was in the price to be paid. After I mentioned they were missing I was given a hand written IOU for the 6 items and was given my first synthetic oil change for free for my inconvenience. And the sales manager, Josh Jacobson, was useless because when I addressed the problem to him while waiting for the salesman to arrive his reply was "the sales department does not open until 9am". He then starred at me with a dumbfounded look and said "what do you want me to do"? I replied to find out why they're not on the car. The worst part yet is that the parts were just ordered May 31, 2013 that day that I was to pick up the car. Bernie Madoff was put in jail for being a scam and rip off artist and it seems his practice rubbed off on Ramsey Subaru. After this experience I would never recommend this dealership to anyone! I have lost all trust in this dealership! read more

My wife and I just purchased our FIRST never before pre-owned absolutely new car from the wonderful people at Ramsey Subaru and we couldn't be happier. We wanted a safe and affordable car that would be enjoyable to drive but also handle the winters here (past year notwithstanding) as well as last us a long time. Based on the reviews and Consumer Reports ratings we felt a Subaru was the way to go. We shopped around at most of the area Subaru dealers and I have to say the folks at Ramsey are top notch. We went in to look at cars there 3 separate times, took test drives on two different models, and every time we were met with patience and friendliness and never felt like we were being pressured into making a deal. Our salesperson Chris Wallin was the shining jewel for us. No matter how busy the place was or how many new potential customers were walking in the door he never rushed us. He listened to all our questions and if he didn't know the answer (which was rare) he took the time to find out. When we finally did get to the negotiations on price, we had in mind a number we wanted to spend based on our research and the current available offers, and Chris worked with us in the most professional way to help us get there. On the day we came to pay for and pick up our new car the minute we walked in the door Chris handed us our keys and told us to go and take a look at it. We were then expertly guided through the financing and payment process by Shane and once the paperwork was out of the way Chris took over going through all the in's and out's of the new car. Chris then took the time to introduce us to Al in the service department, where they have some great deals on oil changes and other service items, and where we'll be going for all our oil change's and servicing needs. As we left Chris made sure we knew that if we ever had any questions to just reach out to him and he'll be happy to help us. The people at Ramsey Subaru did everything right to earn our business and trust and I don't think anyone could go wrong buying or servicing their car there. read more

The sales person was rude, disrespectful, and all in all lazy. I was interested in a Subaru, drove over 2 hours to look at it, cash in hand. When I showed up, two sales people refused to take me, finally the sales person I was referred too was on his phone the whole time, texting instead of helping us, and refused to give us any information about the vehicle. The car was absolutely disgusting, stains everywhere, scratches and dented. When we went to talk about financing the vehicle the sales person said they could not share any financial information until there was a deposit placed on the car and a signed contract. After saying we were not comfortable with that and we wanted to just leave and drive 2 hours back home the sales person stated, "it would be best if we parted ways now." ZERO PERCENT SATISFACTION RATING. Scam artists that would rather not help unless you're buying a top of the line car. Wasting my time is just as bad as wasting my money, absolutely disgusts me. read more

If I could give this dealership 0 stars I would. I did the usual car shopping online to figure out where I should visit and based on their inventory I decide to contact this dealer a few months back. I already had pricing from another dealer so I knew round about what I would be paying but this dealer had the cars the other guys were "in transit". Anyways the internet sales guy whom I had been going back and forth with never got back to me on Ramsey Subarus final price and didn't return my last email so I sat idle for a month or so (I'm in no hurry to get a car). I decided to take a ride there yesterday to drive the car and make sure I like it and ultimately see if I could order a car for later this year. I waited 30 mins or so as my name was on the list of people waiting but they never bothered to ask me what car I was in there for. It turns out they do not test drive the car I want because they have no demo models. The sales guys keeps on telling me they are the largest Subaru dealer on the entire east coast as if that should make me feel better. HOW the largest dealer in volume on the east coast of the US does not have a demo of EVERY car they sell is beyond me -- yet this wasn't a deal breaker since I like the car and price. At this point things really begin to go south... when this particular sales guy accuses me of "shopping around" and not being a serious buyer all the while I'm literally telling him I'm ready to order one and leave a deposit. Ya know putting my money where my mouth is. He was arrogant and snippy, and honestly he rubbed me the wrong once he said the pricing I received originally was from Ramsey Subaru yet the quote I had gotten was from a rival. apparently the notes in his system were gospel and my word while sitting across from him was crap. So I got up, said thanks and left. They lost a sale yesterday and it had absolutely nothing to do with the product. Horrible experience and would recommend this place. The only reason I'm not mentioning names is because everyone is entitled to a bad day. I think this dude might be in the wrong line of work though. Car salesmen don't really sell you anything - because most people go there knowing what they want but at a minimum you can try to be helpful and somewhat friendly. read more

Recently took my 2009 forrester to service center cause of noise coming out of front and rear wheels when going over bumpy roads and in addition the steering wheel would shake at highway speeds. They diagnosed the problem and gave me an estimate and said it would take about 3 hours. I figured it would be done same day so when i went in they said they were going to give me a loaner car which they did but i was confused as to why then they said they would call me when car was ready.......2 days later......reason the tech that diagnosed problem was not there?I seriously think they mis-diagnosed problem and replaced unnecessary parts which cost me over a grand. Anyway after paying over a thousand dollars they still did not solve initial problem.....rattling noise still continues when going over bumps. I don't even think they test drove car when said job was complete......if they did with window down you can hear rattling noise with every bumpy terrain.Then when i went to pick up car and returned loaner they accused me of not filling up loaner with gas which i did but the gauge was not showing ?? I offered to show receipt that i had in my pocket but they declined....... Very disappointed ......don't think i'll be going back there again. read more

This was my first car buying experience by myself. I was EXTREMELY hesitant in the beginning because of all the talk about car salesmen and their tactics. When I first went to test drive the Crosstrek, I was pleasantly surprised by how welcoming the staff was. When I met with Alex, he really listened to what I had to say about my lifestyle and interests. Instead of pushing me to go for the more expensive car (which would have absolutely given him more commission), he guided me to the car that fit my needs. On my second visit, we sat for some time, discussing costs of options and their opportunity cost. I said what I wanted, and he found it for me. We worked out the price to something I was comfortable paying. He gave me some homework (buying insurance, getting a bank check, changing my address on my license) that is necessary when buying your first car, and sent me on my way. The terrified look I had in my eyes, after realizing how much a car actually costs, vanished when Alex handed me the keys and said "here, go play" when I went to pick up my Crosstrek. I have a lot of trust in Alex as he walked me through the entire process, with my best interests in mind. Ramsey Subaru has won a repeat customer. read more

We went to Ramsey Subaru on Saturday afternoon to look at a specific used car advertised as a "special" on the website. We were approached by a very young salesman named Kyle within the first 10 minutes of being in the showroom. We inquired about the car which was kept at an off site lot along with almost all of their inventory. Be advised they have very few cars at the actual dealership. After not knowing right away which car we were talking about (even though it was the only pre-owned special on the website) he immediately changed his tune and asked if I would like to walk out with the car today because "another couple" was coming in at 5 to look at it (should have left at this point). He told us then that someone was going to get the vehicle. After taking my trade in information he came back and told me that they would only be able to give me a max of 1500, I had this confirmed by 3 other dealers that day to be 1000 to 1500 less than what I should have been offered. He came back almost 15 minutes later to tell me this news (at all the other dealers it took 5-10 minutes to get) and I told him I would still like to see the car which was still not there. He than left me sitting at his desk for 20 additional minutes to help another family. After 25 minutes we got up and left, still never seeing the car or any car before departing after wasting a total one hour of our time. We drove up to Middletown NY to Johnston's Subaru and had a wonderful experience that turned our afternoon around. I wish I had read other yelp reviews before wasting an hour of my weekend at this place. Do not go here if customer service and manners are something you appreciate in a car dealership. read more

I just drove off yesterday with my 2016 Legacy Limited + NAV+ Eyesight. Ramsey Subaru was recommended by a friend who bought his Outback and relative purchased a Forester at this dealership who raved about the non-pressure sales team. And he wasn't kidding. I dealt with Chris Wallin who was straight forward no nonsense guy when provided me with a very competitive lease payment right off the bat. Did the deal over the phone and thru email. I closed with his colleague Kurt Schoenig, since Chris was out of town. A great individual. I arrived early for my delivery and even though Kurt was working other scheduled deliveries before me. He got me to the finance guy to review and sign all the papers while he finished up with his scheduled appointments and kept the process going for me until he was free and provided his full attention to finish the delivery. Excellent team work guys and support staff. Kudos to Ramsey Subaru read more

This dealership should be ashamed of the sales staff and the managers. Bobby Lynch was a total BS artist. We went there to buy an Outback and trade in our Forester. We had gotten a price from them on the internet and went in to test drive the car. This was the second time in for us. The first we had a very uninterested kid answer a couple questions then ditch us because we were not buying that day. The second time was when we met Bobby. They looked at our trade then said that the steering "differential" was shot and that someone had put oil in our automatic transmission. He pulled the dipstick to show us. Then they said they would not take our car in on trade and that we should sell it on our own. They then proceeded to tell us that they had given us a fair deal on the Outback they had on the lot which was not the color of my choice. They could not have been any more arrogant or rude. We left and will never go back. As a point of reference we bought our Forester there 10 year ago so we were returning customers. After talking to a family member about the car and what to do we were pleasantly informed that the car was not in nearly the horrible shape they had tried to tell us. First of all the dipstick they pulled was for the differential not the transmission. It is SUPPOSED to have oil in it. And secondly the differential has nothing to do with the steering. The power steering was fine and just needed a fluid change. All in all they have absolutely no idea what they are talking about and will BS to try and make someone who is not knowledgeable about cars feel like they are doing you a favor. I was being generous giving them 1 star but only because there was no option for zero or negative stars. I still plan on buying a Subaru Outback but it will be a cold day in hell before I ever step foot back in that dealership! read more