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    Randall Automotive

    5.0 (4 reviews)
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    Ask the Community - Randall Automotive

    AAA Tucson Marana Auto Repair Center

    AAA Tucson Marana Auto Repair Center

    (58 reviews)

    I've unfortunately had to bring my 15 year old car to this shop twice in the past year…read more Fortunately, both times Brian has kept me updated with timely communication, and given me detailed estimates for required and "optional" work. If there is a problem with a repair or part, they gladly will fix it to your approval. No one loves spending thousands of dollars on repairs, but I've felt this shop is fair and honest with their work.

    Brian & Kevin at the front desk were very nice. So was Eddie the shop manager…read more However, the was a long wait time for the work to be done on my car... Almost 2 weeks for what was proposed as a 2 day job. Halfway through the 2 week wait, I was told they had a lot of other cars & big jobs ahead of me. Is it possible to hire more technicians at this facility? After running their diagnostic test, I was told I needed a new fuel pump and a new fuel filter because my car was not priming properly upon startup. I believe this, because prior to dropping off my car, I did notice a 30 second delay before my car would turn over.I did have a new battery installed but that was unrelated. Eddie told me when I picked up my car on Jan13 that the new fuel pump& fuel filter "had fixed the problem... They had "repeatedly test started my car several times, it primed correctly within 3-5 seconds and I would have no further problems. But if I did, then call them & they'd look at it again to fix it at no cost to me." They also told me I needed a new serpentine belt, & they installed a new one. Eddie said on Jan13 that they had "test driven the car, and "the new belt was working great" & that "I would have no problems with the belt either". Not true. The new belt has continued to squeal loudly when I start the car, and at other times when I stop at a stoplight or stop sign. I am very disappointed. It makes me wonder, did they actually put in the 3 new parts? And if so, what was the quality of those parts? Were they OE? I notified this shop the very day I picked up my car on Jan13 (after I noticed the problems & issues driving home). I have also called several times since then. I was told they are still backed up with other customers cars. I did schedule another appointment to take my car back to this shop on Jan 28. Hopefully the problems will be rectified immediately and at no cost to me as promised in my warranty. I was hoping perhaps a different technician (not Alan) could take a look at my car and do the repairs or adjustments needed since it appears he (Alan) initially did not do them correctly. However, when I spoke to Eddie,he (Eddie) stated that is not an option for me... that Alan (the initial tech) needs to be the tech to do the followup. Is this standard procedure? Please advise. Thank you!

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (47 reviews)

    I have been using Firestone for years, and despite a few hiccups...trusted them. I had a dive…read moretrip planned to San Carlos Mexico, so I took time off work to make sure my car was ready for the trip. I made an appointment on July 10th @1300 to get my car checked. I arrived, was waited on and sat for two hours waiting for my car. Josh came over at about 1530 and told me my car was all good. I said "really?...the battery was checked, hoses etc"? (I noted my car was sitting where I could see it almost the whole time I was waiting...) Yep all checked, and good to go -I was told. I asked Josh what I owed....nothing. Also no paperwork to show what had been done. I trust the car professionals to do the right thing. My battery died in Mexico, and when the lovely people at Autozone in Guayamas popped the cover off my battery, the enclosed pictures are what I saw. I was FURIOUS. On what planet is THAT BATTERY in acceptable condition. I get back from Mexico and go to Firestone to ask WTF. Josh was there and I showed him the photos, and watched him tap dance around their procedures. I said " My concern...Josh...is either some one did not check the battery at all, and I was lied to, or there is a service person who is quite inept at his or her job. This was not a mistake........this was a decision" Josh finally acknowledged the battery was not in good working order....and....offered me .....a free oil change my next visit. A free oil change. There will be no next visit. My relationship with Firestone has gone bad....just like the battery they said was good to go.

    I don't think I have ever seen a fan motor with a power light on it. Right above the toilet. I…read moreknow that they might possibly exist but even the possibility didn't make using the bathroom here any less gross. The service I received today was phenomenal, however I will not go back.

    Honest Auto Repair - timing chain and phasers on a 3.5l ford engine.

    Honest Auto Repair

    (8 reviews)

    I was referred to this place by my friends listed below!…read more The name got me to start with. "Honest," yea right! Well, being from Vail Arizona and going to northern Tucson via I-10 to find an honest mechanic emblazoned my mind in very limited possibilities. Then, to drive up to a property on old La Cholla blvd not having quite reached the much improved part of town was another suspicious pre-conclusion. Even worse, half the lot was a used car sales lot and the other was Honest Auto Repair... However, I WAS WRONG WRONG WRONG. Then, the truth started growing: Clean office with a very helpful person at the front desk. Clearly informed me what the costs will be. Quickly took my vehicle to the unseen garage. Came back and told be the approximate time to repair. Listened to the outside calls to the office. Listened more than talked. (For the most part!) Family run business. Same owner for both businesses. Researched very high public ratings. (check it out yourself) Included a very nice surprise for active and retired military. Well now it's a WIN WIN WIN. Best surprise of it all? About 50% less cost than the alternatives! Thank you Gabby, Ted, John and Lucy for refering me!

    After living in Tucson for 5 years, this is the first shop to do any major repairs on any of my…read morevehicles. Their communication from the start was spectacular. Their quote came in a couple hundred dollars cheaper than reputable shops in Tucson, which was a nice surprise. Their shop is fairly new but they assured me that their techs are highly experienced. I came in for a timing belt, water pump service(huge Toyota tundra service). Without me having to remind them, they used authentic Toyota/Aisin parts. Just got the car back yesterday and everything looks great, they also put the mileage for the timing belt service in the engine bay. I'll report back if I experience any issues but for now I am highly satisfied with their service.

    Randall Automotive - autorepair - Updated June 2026

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