Used Randy's auto repair today ... had soft brake pedal.... They bled brakes and adjusted..... unfortunately doesn't feel any different.... My daughter dropped me off to get my car.... Her car sounded like it had hard time idling not good especially in this weather... so as I was paying I asked Shanon at desk if a mechanic could take a quick listen... while she's parked out front ?? She said not without an appointment.... Really she's sitting out front ... nope mechanics r busy doing other work... she said.... I walk back there to get my car .... Probably 5 empty bays and only one truck being worked on.... Never been told no to the question.... Can u listen to it for just a second?? Last time at Randy's .... Any mechanics with better customer service ?? read more

I had an issue with my Lexus not starting. Randy's personal auto service had my car in and out with a quick fix. Great communication and customer service. Would highly recommend and I will be using them moving forward. read more

DO NOT GO HERE! I have used Randy's for several years, things have been good no problems at all, none... till Thursday (2018.4.26). I bought Eibach Pro lowering springs and needed them pressed on to Koni orange struts. I had all of the materials to do the job, except a press. I called and spoke to Patty and she got the ok from Randy to bring them in and they would assemble them and press the springs on. I gave Randy's my business on things I could not do. On Thursday (2018.4.26) I started to mount the strut on the car, when I notice that the spring did not look right, meaning how it was seated on the bottom perch of the strut. I called and e-mailed a picture of the strut and spring to confirmed this with Eibach and Koni before I called a guy that runs his own business and tell him, he did the install of the springs incorrect. Which Eibach and Koni both said it was wrong and it would have damaged the spring and possibly the strut. Which neither are cheap. I called and spoke to Patty and informed her of the mistake and asked when could they have them corrected today (Thursday 2018.4.26). Cause I had already scheduled an appointment with them on Friday (2018.4.27) for an alignment because I was replacing the struts, springs and tie-rods. Patty put me on hold for a minute, she got back on the phone and said that she could not get to me till Monday (2018.4.30). I told her that will not work, do to me having to work Saturday, Sunday and Monday and I drive two hours round trip. I explained that I have already replaced the tie-rods and I had scheduled an alignment with them on Friday (2018.4.27) and I needed them to fix what they messed up. Patty put me on hold again and then Randy got on the phone and said "Come get your money and we are done!". I went and got my money and asked Patty if Randy wanted to look at what was done. He did not want to nor did he even come to the front to apologize for the situation. So I canceled my alignment and told Patty, Randy's just lost a customer. I went to AutoZone and rented a press and it took me, the first time ever pressing springs, 45 minutes to fix the issues with both springs. It would have taken Randy's maybe 20 minutes to fix. On top of all this, I now had to find another auto shop to align my car with lowering springs. Anyone in Blue Spring that would do it, could not do it cause they were booked up, which I understand. For the others they didn't feel comfortable doing it, do not know why. I finally found a place called AUTOPIA in Lenexa, Ks. The squared me away. Thanks Gary and Jason. To make the situation right, all it would have taken was 20 minutes and a apology but no! Your business is as strong as your last customer service experience. In this case it was piss poor. read more

Great work saved me from needing a new time and chain by doing a basic tuneup Thanks guys read more

This place is terrible. I have tried using them twice because of the reviews but both times the results were the same. I know of 3-star places that will get you better results, even Midas. Both times I have brought something in there they have either partially fixed something or possibly did nothing. But be sure, they WILL charge you the full price for incomplete or poor quality work. Maybe you'll get lucky but I had to pay $200 to have my car towed 30 miles for a 10 minute fix after they worked on it. I wouldn't let them work on my vehicles for free. read more

Once again Randy's Personal Auto Service has gone beyond to help us out! My water pump on our 2006 Chevy Tahoe failed this past Sunday afternoon. Called first thing Monday morning and they were able to get us in and repair it all in one day! You guys and gals are the best and we will continue to bring all of vehicles to you. Just wanted to say a Big Thank You to all of you for your hard work and great customer service. We are always pleased with your service and please let all of your technicians know how much we appreciate them! Thanks again! read more

My whole family brings their cars here, nice nice to have a mechanic that you can rely on and trust