Caleb has been nothing but courteous, knowledgeable, helpful, and professional in assisting both my…read moredaughter and I in our purchase of pre-owned Subarus. he follows up before and after purchase, and I'm looking forward to recommending more family members to work with him on their next vehicles.

Not so good about honoring warranties. Blind spot detector not working. Part not in stock. Made ne…read morepay for the part up front, then failed to call me when the part came in. couldn't schedule an appointment for a week all the while they're drawing nterest as the hold my money. Good luck, as Faulkner has a monopoly on Subaru in this area. Suggest finding another brand where Fulkner is not the owner.

I spent a lot of time researching for my first car I was going to get with payments attached. I was…read moreso excited to have a car with power windows for once. After researching I found that a Mazda3 would be my best option. With terrible credit at the time I was pretty short on financing options, but I decided to give Manheim Car King a try. I test drove a blue mazda3 and when home to deliberate. When I came back the dealer convinced me it was this grey one i was driving, I swear it wasnt. But after much questioning and some cocky guy in the office figuring out my financing and up selling me the shittiest warranty ever, I dropped $2000 on a down payment and drove off the lot. ONE week later, I heard a knocking. It got louder and louder, I took it to a mechanic and when I told them I just bought the car they told me to turn right around and go back - the engine is shot. Honestly, if I knew a little more about cars I wouldn't have bought a Mazda3 with a hitch on the back installed as this is not a towing car, but I digress. I took it back and they refused to help me. Refused to trade in or return. After screaming in showroom and telling them I would smear their name all over the internet they said I was "one tough cookie" and decided to pay for half my repair. Still cost me little over $800. 3 years later I have replaced the normal wear and tare, on top of a new TRANSMISSION, ENGINE, CLUTCH, STARTER, and the A/C doesn't work anymore. To name only the main things. I thought I was getting a great deal at $6000 - but with interest and repairs I have spent more then I would care to admit on this piece of shit and refuse to do anymore. I am now looking for a new car - and my advice to all of you is to not only research the cars you want, but the place you are getting it from. DO NOT go to a place that gets their cars from auctions if you can afford. Its a crap shoot and I'm terrible at gambling. The only thing this place did for me was get me a high interest rate loan that then repaired my credit a bit so I can now trade this hunk in. I still owe on the loan - but its so bad I'd rather cut my losses and be done with it.

I needed a car and I needed a deal. I went to the guys at Manheim Car King and they were wonderful…read more They helped me narrow down my preferences and they valued my trade generously. They have two lots, and when I was interested in a car at the Manheim location, they brought it up to Harrisburg for me to test drive the next day. I drove off the lot in a beautiful low mileage used Audi. Everyone I dealt with at the dealership treated me with respect and I felt they were honest and truly helpful- sort of the opposite of the stereotype of used car salesman. They earned my loyalty and my praise, so I wanted to recommend them to others. These are good guys who really want to put you in the right car for a decent price.

had an issue with my title and the finance manager do not like to answer the phone and since he…read morenever empties his voice mail theres no way to leave a message for him!

Horrible front desk workers. Service reps fighting with mechanics in front of myself and other…read morecustomers. Tried to tell me I needed 5k worth of repairs when I came in for one repair. When they talked about what was needed to be completed on my vehicle, they lecture me instead of tried to explain in a professional manner. I would put a zero star if I could.

Jon Mendez (sales consultant) was a person whose core values aligned with mine. This was made quite…read moreclear in conversation that had nothing to do with car buying and that is how I knew that I selected the right individual in helping me to make a major purchase. I was not familiar with Honda and Jon educated me with information which included history and value. I can conclude that his product knowledge and his step by step instructions on how everything operates made my learning experience easy. I know I can pick up a phone and call Jon and he will never be too busy to help. So Jon gets a 10 out of 10. Now I cannot say this about Dan Fry (finance director). Mr Fry reached out via phone after the sale about an insurance error. He was told that the mix had to have been on Faulkners part, my insurance has been the same forever. I did leave a message later for clarification to his voice mail. After 9 hours he had never called back with confirmation on the issue. Mr Fry gets a 0 out of 10 for being unresponsive. Jerrett Dehart (business manager) a nice YOUNG man who has a job to do but needs to know that NO means NO. Trying to upsell warranties on an already good product makes no sense. The price tag quoted was ridiculous ($4100.00) and then to add it to the sale and charge tax. I was paying cash for my car did it never occur to him that just maybe I would keep my $4100.00 in my account and earn interest and in not yours. The epic fail was when he had the wrong title and signed it and I caught the mistake. I give Jerrett a 6 out of 10 for just trying to do his job. In conclusion I will give the car detailers a 100 out of a 100. They are the real heros of the story. The car was spotless. Lacey

Faulkner came through and honored the warranty for my 2024 Honda HRV when the battery died well…read moreunder 30,000 miles.

So I was in the market for a newer, more reliable vehicle. I was shopping around and found a nice…read morecar I was interested in from another dealer but my credit isn't the greatest and I was denied for some older accounts reflecting negatively on my report. I continued to shop around and after seeing mostly great reviews on 322 cars and trucks, I decided to give them a try. Don had me approved in no time at all. Yes, I'm paying a bit more for the vehicle and yes I have a high interest rate but these things I was expecting. Much better having these issues with a dealer that reports to the 3 credit bureaus and not a buy here pay here, which I thought was my only option. Love my new to me car and Don and the office lady (I forget her name) were great. I was in and out of there within an hour and a half. I will likely be a lifelong customer. Thanks you guys!

Worst place stay away. People there have no clue what they are doing. Staff is rude and so…read moreignorant. They just try and get you in whatever car they want. Not what you want. Prices are ridiculous and staff again is just ignorant. They talk a good talk on phone. Then you get there and a completely different story. Don't waste your time or gas going there. Only picked one star because I had to pick something. Smh scammers. Just looking at the owner you know something fishy is going on.

I just used the Ford Mobile Service option to have a reprogramming issue performed at my residence…read more Nathan showed up on time, was courtious, informative and a perfect extension of the quality Ford Service I've received for years at their Rt 22 location.

Worst bodyshop I have ever been in my life . I had an accident where my passenger door needed to be…read morechanged . They changed the whole parts and kept all the old plastic interior the old ones never changed and I was getting a lot of air into my vehicle. I had to go back to them and complained then they had to take my vehicle back and didn't. Even offer me loaner and I paid for a rental out of my pocket because my rental thru the insurance was returned and the case was closed .

I'm not saying there isn't room for improvement, but both the York, PA & Hanover, PA locations have…read moretreated me great and with the upmost respect. 3 people I want to mention: Adam, the service manager in York, Gabby the service manager in Hanover, and Mike in sales in Hanover. Mike is a Marine Veteran, and a practicing Christian. ALL ARE VERY TRUSTWORTHY!!!

Very upset with how Ciocca honda treats there customers after you buy a car from them. Quite funny…read more i purchased a 38 thousand dollar car from this delar ship. less than 2 months after purchase the rear pads were down to a 1. I took the car back in and was offered an 8% discount. Absolutely embarrassing Honda. Do BETTER.