excellent customer service. Ty at the front desk was extremely helpful! He helped resolve some part…read moreordering issues in a timely manner and had me on my way.

I am writing to share my experience at the Discount Tire location on April 23, 2026…read more I initially called to confirm whether you offer free flat tire repairs and spoke with Blake, who was courteous and confirmed that you do. I was told no appointment was necessary and advised to come in, which I did shortly after. Upon arrival, I was second in line but experienced a significant delay before being assisted. When I was finally helped by Assistant Manager Keith, he inspected my tire and then proceeded to check the remaining tires, which I had not requested. He then repeatedly attempted to sell me new tires despite my clearly stating multiple times that my vehicle is a lease with less than a year remaining and that I did not need replacements. His continued insistence, along with inaccurate statements regarding lease return requirements, was both unnecessary and inappropriate. I was then informed that the wait time for a repair would be approximately an hour and a half and that he could not determine whether the tire was repairable until it was placed on the lift--implying I would need to wait that entire time just to find out. Having no alternative, I agreed to wait. I arrived at approximately 11:30 AM and was later told via text that my vehicle would be ready by 1:08 PM. However, I observed multiple customers--both with and without appointments--being serviced ahead of me. It became clear that paying customers were being prioritized, while my service was repeatedly delayed. At around 1.45pm, I followed up with another associate and was told my car was about to be brought in and would take only 20 minutes to complete, contradicting the earlier uncertainty about whether the repair was even possible. I did not leave until later than 2 PM, resulting in a total wait time of three hours for a simple flat repair. While the staff were polite in their communication, the overall experience did not reflect that same level of professionalism in execution. Offering "free flat repairs" should not come at the expense of excessive delays, inconsistent information, or pressure to purchase unnecessary services. This experience was inefficient, frustrating, and did not align with the expectations set when I called ahead neither did it align with discount tires mission statement. I expect better alignment between what is advertised and the actual customer experience moving forward.

Sales Manager Angel at this location was very friendly and helpful. Her customer service is superb.read more

I got an alignment,balance and four new tires of the brand I wanted. I worked with Angel, she was…read morevery professional, very informative and very very nice. She took the time to go over everything with me in details. definitely come see Angel to get you riding right! Thank you Angel!

Brought in some 1980's wheels off of a Camaro. They were able to clean them up and bring them back…read moreto the beautiful gold 1980's turbine wheels that they were meant to be. OEM Gold. Great communication throughout the process, meticulous craftsmanship. Most others just want to powder coat and go, requires zero skill. That seems to be the standard with everyone else in Jax. Not sure if I would pay attention to other reviews, especially when it starts with, "My Prius....!" Great experience, I'll be back.

Absolutely knocked my socks off. I had heard that wheel innovations does good work though a few…read moredifferent people. Like you I was hesitant because of some of the older reviews but trusted my people and man did it pay off. My Z06 previously had the wheels painted prior to me purchasing which I was unaware of until about 6 months of owning the car the poor quality started to show and the old chrome finish started to peak through. Made an appointment and it took a few days to get the car back but it was 1000% worth it. The wheels look brand new and actually ride smoother after they balanced the tires. Lugs were all torqued correctly and I couldn't be more pleased. I never post reviews unless it is bad enough for a lawsuit or good enough of an experience to justify letting others know how great of a job they are capable of. Plus they saved me about 4k not having to buy forged wheels which was the other option I was contemplating.

I was traveling from Nashville TN to Jacksonville and ran into some very unusual tire and brake…read moreissues with my 35ft living quarters horse trailer. I needed 4 new tires and assistance with brakes right away. Joey got me in and figured out what happened and sent me to a place where I could get it fixed and back on the road safely!!! I would give them 6 stars!!!!!!

I posted a review here last week... but wanted to let you know that the 5 star reviews on Facebook…read moreare a result of Davis Tire deleting poor reviews and only leaving the good to excellent reviews up. I know... They removed mine twice and then blocked me on Facebook so I can't review them again. They did $3K in damages when they dropped my motorhome changing a tire and won't accept any responsibility. More extensive details of the service call are available or you can reach out to me.

While I am not a fan of leaving reviews, this retailer certainly deserves recognition and earned 5…read morestars. The service, timeliness, quality, and price were all on point. Commuting from Jacksonville to Orlando I found my Porsche with a flat tire. I called a tow truck company and the driver recommended Sam's Tires. The best recommendation I have been given for a tire company. If you are in the Jacksonville area and need any sort of tire assistance, you would be remiss to not inquire within Sam's Tires.

Great help when needed! I was leaving dinner in Oakleaf when I felt something when I turned my…read moretire, the engine splash shield had come loose. I was afraid of driving far and it was 7:45 at night. Most places were closed, we drove by Sam's and saw they were open at 7:54. I pulled in and they said no problem, drive onto the lift, I did and ten minutes later, the shield was secured and we were off! $40 was a good price to have a piece of mind and have something done with no appointment and for 6 minutes before closing. I was so glad they were there when I needed them and I would return!

In today's world, it's hard to find an honest mechanic or an honest repair shop, but I can honestly…read moresay that Atlantic Auto Repair, Tires & Rims is the real deal. A few days ago, they installed a brand-new radiator in my vehicle, and the experience was outstanding from start to finish. The price was more than fair--one of the best prices I found anywhere--and the quality of the work was excellent. I've also gone there for tires, tire inspections, and other vehicle services, and they have consistently provided honest recommendations, quality workmanship, and fair pricing. They don't try to sell you things you don't need; they diagnose the problem and give you straightforward answers. A special thank you to the manager, Isaac, who is absolutely awesome and runs a professional operation. On the tire side, Chris and Abdul are outstanding as well. Their knowledge, and attention to detail are second to none. If you're looking for quality work, honest diagnostics, fair prices, and mechanics you can trust, you have to check these guys out. Atlantic Auto Repair, Tires & Rims at 7533 Atlantic Boulevard has earned my highest recommendation. Great people, great service, honest work, and fair prices. Five stars all the way!

Quick, cheap, and easy. No upsale for things you don't need. Definitely recommend. Staff was…read morefriendly and I was out of there in a hurry.

EXCELLENT! I highly recommend. Mark and Sean are honest, hardworking and solid. They were easy to…read morework with and very fast and a great value. I will be back many times in the future.

Super nice !!! Very charismatic over the phone,,, thanking me for my call and they provide free…read morecoffee

TREMENDOUS experience!…read more Some of the key highlights that made this happen for me are: - Professional Atmosphere - Attentive to my 10,000 questions - Extremely knowledgeable - Fast yet Efficient service - Incredibly detail-oriented You will NOT be disappointed if you choose New Image Customz!

I highly recommend!! I can't say enough about how great of a job he did on my rims. I had curb rash…read moreand thought I was going to need to buy a new rim from my dealer. Instead this company came out to my home and made it look new again! I also used him for painting the calipers which also came out incredibly! I will be calling him again for my other cars!!! Attaching a photo of a before and after!!