Great location and great management. Very responsive to any issues and proactive with maintaining the building. We did not leave because we were unhappy in anyway. Just trimmed the office down to one person and they are going to work from home. read more

wow talk about horrible customer service they get a freakin f !!!! i've read multiple bad reviews and they all say the same thing monica is one rude unprofessional ugly energy weirdo !!! and idk if she hooking up with her co workers but she had the audacity to argue with me bc i simply said it's kinda unprofessional that i've been waiting 30 minutes for the agent ! she sat there arguing with me about my statement and all along they gave me the wrong address !!! the only professional and cordial person in that office is ruby !!!! monica needs to go work somewhere else she should not ne working in customer service shes horrible at her job !!!! read more

Ray Roberts was great to us for 6.5 years. They had quick response times to any requests made on Appfolio. We loved our apartment and it came with great amenities! It's just time to move on & up! We will be moving into a house to give our kids some yard space now. Thanks for the past 6.5 years! read more

This is one of the worst managed property management companies I have ever had an experience with. The staff is extremely rude, they talk bad about their tenant behind their back ( they accidentally copied us on an email), they have made it such an uncomfortable to place to call home. Mark and Monica specifically are extremely rude people and should not have any roles that are customer service based or customer facing. Do yourself the favor and stay far far away from any properties they manage. read more

Just moved into our new rental and had a few little "odds and ends" type stuff that we needed fixed. Jasenka in the Maintanence department has been awesome. She's helped us get everything fixed and always returns my calls and texts. It's nice to get this level of response when you need it. Moving is enough of a pain without having to worry about the little stuff. Ray Roberts whole team has been great. read more

Great customer service always. Maintenance was always handled in a timely manner. Overall, good management company to work with.

Well, It's been almost a year since any maintenance, was necessary at our residence. However, some painting and gutter issues that were put on hold during the long rainy winter of '22 were recently addressed. Like every maintenance request we've ever submitted the work was handled promptly and professionally. I've mentioned in other reviews that I've been a carpenter for a large general contractor for over 40 years and therefore I know craftmanship when I see it. I've uploaded a picture of one of the three locations that were repaired, however, all were well done. On a side note, Roberto, who installed the new, seamless gutters was exceptionally fast and did an A+ job. When I read the one star posts it makes me wonder why the few others could be having problems with the maintenance provided through RRR. read more

Ray Roberts Realty - Before, this was the SW side of the home where the wind-driven rain pounded the wood all winter. Notice the 10' sections of gutter. - Property Management Near Me - Los Alamitos, California

I had a fantastic experience with Ray Roberts Realty. Their leasing team was super responsive and professional any repair or question was handled promptly and with a friendly attitude. I felt supported every step of the way. Highly recommended. read more

Thank you Ray Roberts. December 2023 would have been 7 years at this apartment. Great management. Great place to leave. Always on point, when repairs were reported. Polite workers. God blessed read more

I had an excellent experience with Ray Roberts Realty. The leasing team was always very helpful and prompt when I needed something fixed and provided friendly customer service. The Ray Roberts Portal is marvelous and simple to navigate when paying rent or submitting a maintenance request. I am grateful for my one year of living in a clean, peaceful apartment. Thank you Ray Roberts Realty team for a great living experience. read more

I recently worked with Ruby at Ray Roberts and she was wonderful! She helped me through the application process, was very informative and kept me posted with each step of the way. This was the first time in a few years that the process of getting an apartment was seamless. It was a pleasure to work with her. :) read more

We stayed at a property managed by the Ray Roberts team for about two years. They primarily do their maintenance requests and monthly payments through an app that was extremely easy to use. Honestly when we first moved in we had issues with our bathroom even over the weekend, the team called us after we submitted our urgent maintenance request to send us help in the meantime before they could have someone come work on the main line. Very grateful that there weren't very many issues during our stay but whenever anything did come up, their team was always been helpful and transparent in their communications. Would definitely stay at another Ray Roberts managed property if the opportunity came up. read more

We were residents for 6 years in one of their properties. The leasing team was helpful from the application point through the end of our time there. They helped with any questions about the lease, concerns about neighbors, and general help with the property. The maintenance team was always very helpful and responsive with all repair requests, whether that was having a member of their team or coordinating contractors, it was always prompt. Overall, we appreciated everything they did for us through our 6 years and do feel that we got a great value for our rent. read more

With nearly two years of renting an apartment with this company I can say it started ok but then just got worse. Lack of communication with the management of the property on 1421 college view dr. They absolutely don't care about the tenants and or safety of their tenants. Beware of tenant living in unit #26, horrible attitude and ghetto. If you wake up with popped tires or damages to your vehicle and or substance on your vehicle by reading this you should know who it was . Place camera to protect yourself and your vehicle that are parked on the property, beware your camera might go missing as well. Nearly two thousand dollars in tires within two weeks and thousands of dollars of damages to my vehicles and loss of time and multiple police reports and still not able to remove someone from your property seems a little suspicious. To some it up Take your money elsewhere. read more

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It is true what everyone says!! They'll scam you.. All of a sudden the property place is no longer available!! And I hate the fact that all my personal information is there now. read more

Ray Roberts is a great company. They respond really fast to anything you need. I needed my washer repaired they sent someone out immediately. The previous property management before them owed me a credit they reached out and got it for me the same day. They are always polite and efficient which is hard to come by these days read more

A quiet, professional office for engineer's consulting work, meeting with clients, technology connections, housekeeping services, and attentive Ray Roberts staff with excellent, prompt communication. Unequaled value, moved here from another location. So grateful for the many years of success and memories. Thank you, God Bless you and your work for our community. read more

Applied over a week ago, and I was told I would get a response in 3-5 days. On the 5th day hadn't heard anything so I called and was told it would be the next morning. Next morning goes by, still no response, call in the afternoon and am told the property is no longer available. Waste of my time and money (application fee was $45). Thanks Ray! read more

My first time renting from a private landlord company, this process has been handled mostly by Ruby in the office and she has been nothing but a pleasure to work with. Every question or concern has been addressed and she has helped me with the move in process. I have always lived in apartment complexes but this company and thanks to Ruby has made me feel at ease renting a private home. I will update once I move in and the process of the maintenance on the home at a later time but overall I recommend this company. read more

Was fine, when I moved in there were multiple issues (gas stove leak, heater remote broken, persistent cockroach problem.) with the apartment, but luckily the response was quick enough, dispatch was quick as well for the first 2 issues. Good place and good location. Only issue, after moving out I was told that I'd receive the deposit refund by check in the mail, more than 3 weeks, (they are given 21 days to return by the state of California ), later I message them and am told that a different management company handled it and was only given a phone number. Zero help in pointing me in the right direction, and why I was just being told DAYS after the time period ended, implying that I go chase down my deposit refund myself. Now ghosted even asking some questions for clarity about my deposit. read more

Horrible horrible horrible property management company... i have had so many issues in my Home that i have called them about and it has been months since I've gotten an answer.. read more

What a great company! Monica processed our application quickly and efficiently. She was great to work with. Knowledgeable, polite and made the entire process a great experience. I haven't found any property management company with professional employees. This one is different. Thank you Monica. read more

Scam artist is the word I'd like to use... don't waste your time or money! Applied but they don't tell you that they allow multitudes of other people to apply at the same time so they can collect on the application fees. They also told me I needed a guarantor because apparently all my bank statements, credit checks, taxes etc were not enough. So I had to pay another fee for that. I called a few days later to ask about the status of the application and they responded to me as if the news of someone else being approved was old news. They never told me. Super condescending. read more

Overall very satisfied with our time at a Ray Roberts managed apartment. They were always polite and responsive to any issues or concerns we had. read more

I enjoyed my experience with this company. I stayed in the same apartment for about 3 years and would rent from this company again in the future. read more

My fiancé and I have been with Ray Roberts Realty for over a year now and they have been nothing short of amazing. Any time we submit a maintenance request, we have a technician at our door within 24 hours or within a day or two. They sent a plumbing team out to replace our water heater with a brand new unit and it only took a couple hours. Being new parents with a 7 month old has been a roller coaster but so much stress has been avoided thanks to the caring team at RRR, who honestly make us feel safe and at home. read more

Ray Roberts Realty - My beautiful fiancé and baby girl at our cozy little home on Green Street. - Property Management Near Me - Los Alamitos, California

Ruby was so helpful, she helped us get our apartment. She was very kind and went above and beyond to get us our place. Thank you Ruby!!! :)

Ray Robert's has great properties in great areas. BUT they will scam you and purposely waste your time. We looked at a property and asked 3 times if big dogs are accepted and they said yes. We get to the apartment and it's great and everything we were looking for. We fill out the application and now we wait. We get a call that rings twice and then goes to Voicemail saying we didn't get the place due to our dog. Why would we spend a total of $80 in application fees when they could have been upfront with us in the first place. I have both emails and text with the realtor saying they allow big dogs. This company is a real pain to deal with and you can see why they have such low reviews on Yelp, Google and the better business bureaus. read more

Please STEER CLEAR from this "business" Long story short, this is not my first time seeking to rent an apartment but it definitely is the first time I have such experience. Their customer service is non-existent. They have a horrible attitude and will verbally say one thing and turn around and say something else. I am so glad we will not be renting with them because if submitting an application can be SO difficult, I can imagine what being an actual tenant would be like! I'm so glad I came here and saw all the bad reviews. They are seriously HORRIBLE, contradicting and just flat out RUDE. Never again! read more

Nothing to say about this place, but good luck to the next tenants, they do not care about tenants complaints when comes to other tenants you are on your own. read more

Responded quickly when request were submitted, professional and portal is easy to use.

My partner and I have been renting with Ray Roberts Realty for a little over a year now. Being young, first-time renters, are blessed and happy to have had the opportunity to rent with this amazing management. The application and move-in processes were easy and straightforward. Anytime we made maintenance requests via Appfolio (which is a tenant portal site they utilize), they would respond via email/call within an appropriate timeframe. They also have an emergency maintenance number which gave us peace of mind that there is always someone to reach should the need arise. We are sad that we have to move. They have truly set the bar high and we will always use them as the standard when it comes to future interactions with realty managements in the future. If you have a chance to work with Ray Roberts, know that they are professional and you will be in good hands! read more

TLDR: Do not rent from any property managed by Ray Roberts Realty. They charged us for an extra four days of rent after we moved out. Their remodeled units look great, sure, but keep in mind with that you will get extremely poorly management who does not care at all about renters, only owners since those are their Clients. Think about it, this is a management company whose clients are the OWNERS, not the renters. Guess whose side they will take during disputes? Guess who's paying Ray Roberts' paychecks? Full story: We rented an apartment through Ray Roberts and prior to our move out date of the 24th, we chose to have the pre move out inspection that was offered. When the Ray Roberts agent Daniel came, we asked him what the move-out policy was and whether we needed to drop the keys off to the Ray Roberts office. Daniel said no, just leave the keys in the unit because they have a master key to enter the unit and retrieve the keys afterwards. I asked Daniel if anything else was required, and he said nope, just leave the keys and you're good to go. We vacated the unit and left the keys on the 24th as agreed upon. Four days later on the 28th I get a call from Ray Roberts asking if we had vacated the unit. I said yes we vacated on the 24th as agreed upon. The agent on the phone said something along the lines of "Well you never sent us an email or gave us a call that you had vacated the unit, so we did not know." I explained the situation that Daniel said all we had to do was leave the keys and we would be done, apologized for the issue, and told her that I did not want to be charged for the extra days since Daniel did not inform us of the correct policy to send an email or call. The agent said ok that is fine, no extra charge. I should have put it in writing but to be honest, they never respond to a single email, so it probably would have "gotten lost" or they would have denied agreeing to no extra charge anyways. Anyways, three weeks later, we get our security deposit refund check and guess what, there is a charge for an extra 4 days of rent. After four days of calling the manager Rebecca and sending multiple emails, without a single response from her in the meantime, I finally get a call back. She claims she had to make a few calls before she could respond to me (yeah ok, sure..)...I explain the situation and she tells me she needs to speak to Daniel. So after those "calls" she had to make, she didn't speak to Daniel yet? The next day I get a call from Rebecca and she says that Daniel told us we had to send an email or give a call. What a surprise, denying that they told us in the incorrect move-out instructions. I try to reason with her again that no, he did not say that. Rebecca responds and tries to give a BS excuse that "the unit is not considered vacant until management receives the keys". I say ok, I understand, but I asked Daniel if I had to return the keys to the office, and he said no. She then repeats herself a couple more times as if I didn't understand her. I explain that yes, I would have gladly driven out to the Ray Roberts office and returned the keys, and OBVIOUSLY we have to return the keys in order to complete the move out, but Daniel said WE DID NOT HAVE TO. She then resorts back to her first excuse, "you have to send an email or call notifying us that you had vacated the unit per our policy." I then explain to her that the lease agreement and acknowledgement to vacate say NOTHING about this. They only says key must be returned. Bottom line, their WRITTEN policy only says that keys must be returned to vacate the unit. It says absolutely nowhere in writing that email/call is required. Rebecca then goes back to "we did not receive the keys until the 28th so you were not considered vacated until the 28th". I explain again...Daniel said we did not have to, so why would we drive out to the Ray Roberts office to return the keys if we were instructed not to? And let me be clear, she never denied that Daniel said we could leave the keys in the unit and not return them to the office. She just played the word game and kept repeating herself that "management must get the keys". Rebecca then goes "you can take this matter to small claims court if you want". What great customer service! Ray Roberts must screw over their renters often in order for them to threaten you to take the matter to court instead of trying to resolve it. I mean, read the reviews. They speak for themselves. Bottom line, do not rent from them. They really went through this length to steal an extra four days of rent from us because their UNWRITTEN policy has requirements that we renters wouldn't know about because guess what, their own employees don't even tell us when we ask. They must be hurting during this pandemic to scam us. Thank god we moved out and don't have to give them another cent of our money. Do not rent from them. read more

Rip offs. Price gougers. Been renting for a year, always on time. Want to move into a bigger place and they want to charge another $ 250.00 for another credit check. You can pay the $ 250 then be told the unit isn't available! Girls short & rude when answering phone & questions. There are other, better real estate management companies in town. read more

I my 6 years of occupancy in my apartment, I have received nothing less than outstanding service and response to any concerns. From my arrival, to moving to my new home, I have felt very secure and welcomed here. I would highly recommend relocating here. read more

Honestly I've been very impressed with the service received by Ray Roberts. Very responsive to maintenance requests. Very responsive to calls when I had questions. Overall a very professional, well-run business that certainly stands out amongst the other property management experiences I had before. read more

ZERO effort to make things right or have discussions about how to move forward when things go sideways. Their tactics are to blame the tenant, become "accidentally disconnected," and become incredibly aggressive. They must really do a lot for landlords, because from a renter's perspective, this is NO WAY to run a business. read more

I rented from Ray Roberts Realty for 3 years from 2021-2024. I never once had any issues, they were extremely helpful and responsive. They took care of maintenance requests swiftly, and were always very friendly. The property itself was great and the best value around. Yesenia helped me close out and was helpful guiding me through the process. As 14 year active duty military vet, if I find myself back in SoCal, will definitely use them again. read more

I submitted my application on the apartment over a week ago and never heard back. I called and they said they said that they would call me back. I never heard back and they wasted my time as well as they took the $40 fee. Very unprofessional read more

First and foremost this company uses bait and switch tactics. They create a sense of urgency collect application fees and then tell you the someone was already approved for the unit you were interested in. They use their properties to collect application fees. Dont waste your time, money, or credit score. They will deny you no matter what. those properties get listed over and over again, but never rented out. BEWARE of this SCAM company! Also, Ruby at the front desk is horrible she will pretend to want to be helpful and attentive to get your Application Fees, but will call you back with misinformation and when you call her out on it she will give you the excuse that she talks to a lot of different people a day as if a professional company doesn't keep accurate record of each customers file. Ray Robert's Realty is a terrible company do not fall for their bait and switch!! read more