Honestly I've been very impressed with the service received by Ray Roberts. Very responsive to maintenance requests. Very responsive to calls when I had questions. Overall a very professional, well-run business that certainly stands out amongst the other property management experiences I had before. read more

I submitted my application on the apartment over a week ago and never heard back. I called and they said they said that they would call me back. I never heard back and they wasted my time as well as they took the $40 fee. Very unprofessional read more

I rented from Ray Roberts Realty for 3 years from 2021-2024. I never once had any issues, they were extremely helpful and responsive. They took care of maintenance requests swiftly, and were always very friendly. The property itself was great and the best value around. Yesenia helped me close out and was helpful guiding me through the process. As 14 year active duty military vet, if I find myself back in SoCal, will definitely use them again. read more

First and foremost this company uses bait and switch tactics. They create a sense of urgency collect application fees and then tell you the someone was already approved for the unit you were interested in. They use their properties to collect application fees. Dont waste your time, money, or credit score. They will deny you no matter what. those properties get listed over and over again, but never rented out. BEWARE of this SCAM company! Also, Ruby at the front desk is horrible she will pretend to want to be helpful and attentive to get your Application Fees, but will call you back with misinformation and when you call her out on it she will give you the excuse that she talks to a lot of different people a day as if a professional company doesn't keep accurate record of each customers file. Ray Robert's Realty is a terrible company do not fall for their bait and switch!! read more

Ray Roberts Realty is top notch. They've always been super responsive to our needs with great customer service for the past 5+ years. Special shout out to Angie for always getting us support with any repairs needed . read more

This real estate management company is a perfect example of why it's often important to work with real estate agents if you're going to rent out your property. Instead, the house is represented by a management company. I called in yesterday to set an appointment to look at their 409 Purdue property in college park west as a prospective renter. They suggested an appointment time for today at 4pm. I Arrive at the property on time but when no one shows up to show the property after 10 minutes, I call to see what's up. Their receptionist tells me that there's no one on the schedule to show the property. I just called literally a day earlier to set an appointment. They are the ones who suggest that appointment slot and I had to work around that appointment time. And they fail to input the appointment? Wtf!? And instead of sending someone right over, they tell me to download an app for $1.00, fill out all of this information, and that they would give me a lock box combo to see the place unattended. No thank you. I would rather not get blamed for something. I can't comprehend how a Management company would even allow some stranger to let themselves into the property unattended. What if the three people before me broke or stole something? Without a representative there as a witness, even if I do nothing to the properly, I could blamed for someone else's bs. Sorry. That's simply not professional. If I were the owner, I would not want some stranger on my property unattended. I doubt the property owners at 409 Purdue would disagree. Anyways, hopefully the owners see this review and learn that they lost out on a prospective deal due to this management company's incompetence in being able to show the place. If you want to rent a property for $3,300 a month, you best show up to your appointment time no excuses. read more

Ray Roberts Realty - Property Management Near Me - Los Alamitos, California

Ray Roberts Realty is fantastic! Enjoyed my time at my place - communication was excellent!

I loved living in this house! Great location, great big house that's super reasonable for its size. I love the plentiful shared spaces - balcony, patio, garage, dining, living room. I wish I could stay longer! read more

The apartment was very clean and newly painted when moving in. Everything worked well for the most part. It's a bit expensive for the size but is affordable for one person. The area has plenty of food and shopping options and the street is pretty quiet. My biggest complaint was a very loud neighbor that the complex did little to solve. Otherwise, it was a quiet complex. read more

During our stay at a property managed by Ray Robert Realty, we were quite pleased with their service. They responded promptly to any service requests we made and even followed up with a courteous phone call after the service was provided. read more

BEWARE. THEY'LL JUST TAKE YOUR MONEY FOR "CREDIT CHECK" and NEVER RESPOND. I wish I read these reviews before applying for an apartment with this company...It was an extremely unpleasant experience. From the moment I called the office to let them know that we were interested in applying- it felt as if my boyfriend and I were just another $35/per person application fee in their pocket. An easy $70 from a multitude of couples applying . In the search for an apartment, we've dealt with many rental companies-- albeit, some more friendly and humane than others. The competition is fierce and we've been lucky enough to have dealt with companies that have told us, there are people in the running in front of us, and they will not unnecessarily charge us an application fee nor run our credit unless necessary. And always- when running our credit- we have received copies of our credit report from whichever agency they use. And if we were not approved, or the apartment has been rented we always get a call or email from the agency. Now, two weeks after investing $70 into applying to lease a property with Ray Roberts- there has been crickets and the listing deleted. It is the bare minimum customer service and common decency to respond to all those who have applied, and to let them know the status of their application. This was not even done. Also- my boyfriend and I were both charged $35 each for the credit check, yet neither of us received a copy of our credit checks from this process- as what is normally done with other companies, which is an obvious sign to me that they were just racking up these fees from other apartment hunters. Avoid this company at all costs. read more

Absolutely the worst customer service (towards tenants) i have ever seen in the existence of my time on this planet. It simply is unimaginable. Prove me wrong. read more

I personally had a great experience with this property management. i rented with them for almost 3 years in LA and never experienced any issues except some small maintenance requests every here and there. The initial application process was very straightforward. I believe it's first come first serve so there is obviously the risk of applying and then the unit not being available if someone else gets approved first. The tenant portal app is very convenient and easy to use to make monthly rent payments. Maintenance requests were always handled almost immediately, sometimes even same day. I made sure to leave my apartment as clean as possible and repair anything that needed fixing and basically got back my full security deposit. The ladies over the phone were always extremely courteous and helpful. I would gladly rent with them again! read more

DO NOT RENT FROM THIS REALTY COMPANY! No matter how nice the place that you're looking to move into is, it is not worth it. I have never had so many problems with a realty company. I've been a renter for several years, and have never had a problem with the leasing office. We pay all of our bills on time, are considerate and cordial. I should have known Ray Roberts would be trouble when I was inquiring about their property and they we're rude and unhelpful. Zero customer service, or respect for their tenants for that matter. This is the first complaint I've ever written on Yelp, but I feel like people should be warned about businesses such as these. They do not care about their tenants what so ever. To them you are dollar signs, and they will be as rude and undercutting as they can to get you to pay for EVERYTHING and ANYTHING. I've read the other reviews on here and they are all accurate. Mark Roberts is the absolute worst. I don't know how you can run a company backstabbing and lying your way into making people pay you more money. I met with him at their office and he verbally told me I would not have to pay for something because it wasn't my fault, and then I received a voice mail a week later about owing them money. When I called to inquire about the amount, he basically said that he knew he had told me I wouldn't have to pay, but I didn't have it in writing so they changed their minds and were now charging me. It is not the money that troubles me, it is the fact that one human being, a business man no less, can have so little consideration for the people who make up his paycheck. He knows when he has the advantage and he will take it! If they seem like they are being nice and doing you a favor so that you will move in GET IT IN WRITING. read more

Ray Roberts Realty - logo - Property Management Near Me - Los Alamitos, California

I was going to ignore all the yelp and googlemap reviews even though the "5star" reviews made me laugh cuz the other reviewers called it out that those reviews were totally written by the owners or people that are selling for them. I set up an appointment at two of their locations, they gave me slots back to back which I thought was great, 30 minutes apart, which seemed like plenty of time. (11:00) and (11:30) First appointment, the realtor shows up 20 minutes late. 5 minutes in, I had called the office and they assured me that the realtor was in traffic but on the way. There was this lady who was waiting outside with me cuz she was lookin at the place too. Realtor finally arrives, takes us up to the place, and apparently its "self-explore the unit" and the realtor chills and answers questions. The lady was in a hurry cuz she launched into her questions so I waited until she was done, asked my stuff, got the forms, and left to go to my next appointment which WAS originally set 30 minutes from the first one. Anyone who's estimating the time for these events...gotta figure that I'd be late for my next appointment. I was 15 minutes late as a result of the realtor for the previous appointment being 20 minutes late and the 2nd appointment was set 30 minutes apart. I call the office cuz the guy isnt there. They reply "he already left, your appointment was at 11:30".....hello? YOUR guy was 20minutes late and I'm scheduled back to back appointments, and ur saying it like its MY fault that I'm late? puh leeeaze cut me some slack if your guy is the reason i'm late. miss, I'm EARLY considering the 1st appointment started at 11:20 cuz ur guy was late! P.S. the site I looked at. it was hardwood floor and there was a puddle of water in the living room and it had been slowly drying up cuz you could see the water evaporation lines. P.S.S. the description on the website is a total boost. Nothing is "new", everything looks "cleanly worn" or "cheap nice material". It's not bad, but its not all that its written to be. read more

never had any issues with management they are all quick & efficient. I am sad to be leaving due to downsizing but will keep them in mind if anything opens up. read more

We rented office space from Ray Roberts Realty for 7 years. Great experience.

We've been with RRR for the past 5 years. Every time we submit a service request it's completed quickly and the repair team are always friendly and considerate. Initially we were apprehensive as we had to pay a large security deposit given we had no credit score. If the rest is to go by, I feel optimistic about our departure. Reading the negative reviews they seem related to the application process which we had no issues with. Our rental relationship has been great. read more

If I could give this place zero stars, I would! I applied for a place and got approved! They asked me to bring in my deposit but they said they wouldn't let me see and sign a lease agreement. I told them that I would only give them the deposit if I could sign and see the lease at the same day. They said it wasn't their company policy to take a deposit and sign a lease agreement on the same day! Sorry, but I'm not going to give a company a huge deposit and not see or sign a lease agreement the same day! I'm very disappointed with this company because I really wanted to live in that place. Please read David's review from 2018, I went through a very similar situation as him. This company is super shady and I wouldn't recommend them at all. read more

I applied for a property and was told I would receive a call back for a decision within 3-5 business days. I got a call over a week later saying the criteria for income was net, not gross, and did I have any additional info to provide. I did not, obviously, otherwise I would have provided it already. I never received any follow-up on whether or not I was approved, nor did I receive the copy of my husband's credit I was told would be mailed to me. I felt like this was a way to get me to pay the application fee and then rent to someone else. Thankfully I still pursued other opportunities, but would not reach out to their company for a rental again in the future read more

Stay away from this management service. They have terrible business practices. They get you with the newly remodeled apartments but in the end you pay for it in terrible management that only cares about the OWNER. When I requested to move out the owners requested that they called me back asking WHY I was moving. Very unnecessary and rude. I would look other places that anything with Ray Roberts. read more

They are very professional and communicative. The staff are very understanding and caring and they will work with you with any situations that may arise. read more

not professional at all. they do not keep their applicants updated as to the status of their applications, they ask for more information weeks after accepting and processing the applications and they don't call you back after promising to do so. ! if you're that busy, hire more staff!! read more

The Worst Land Lord/ property manager ever. The first week upon moving in the we had many things wrong with the apartment; needing a new toilet to hole is the floor and wall baseboards. when asking to put in a new screen for our porch door, I was told to not ask for so much upfront because the property manager doesn't like that. The last straw was when they took out our security gate facing a busy alley way out to put in dumpsters. That same day we had a gun men in the neighborhood that tried to hide out in that space where our gate use to be, when tell the management this I was called a lier; even though, I had police report proof, when I asked it we could have another gate, I was told I was a unfit mother for having a two year old in an apparent and if I asked for a gate again I would be kicked out of the apartment and they would just find someone else to live there. They even tried to get another months rent from us when we had been moved out for a couple of months. Don't waste your time on land lord slum. read more

If you care about your personal records. I would say never apply here. Or anything Ray Roberts related. I applied here years ago. And now have a fraudulent issue. After 3 weeks of being blown off. I finally got someone on phone. To only be told they won't help me with the issue in regards to they property. read more

We enjoyed living at the property managed by Ray Roberts Realty. We've been really impressed with their quick response to our maintenance requests. They always have a professional ready to fix any issues we report within a couple of days. The property is well maintained and we've always felt secure. Overall, our experience with Ray Roberts Realty has been very positive! read more

We moved in less than two weeks ago. I have had maintenance people in my apartment for the past two weeks at least 3 times a week. My apartment was not move in ready, trivial to large scale issues such as not having heat for 5 days during the rain because we had to have the furnace replaced, our garbage disposal needed replaced, none of the doors in the place shut completely, this includes the front door.. now we are dealing with a water damage AND MOLD issue that was clearly an issue prior to us moving in. When we requested a compromise their only response was a complaint about my service animal because they hadn't received a note from my doctor despite being provided with registration documentation.. While on this call Rebecca repeatedly-despite my corrections- called my service animal a pet, misgendered me, and disrespected me multiple times. This place is a joke. 2 weeks and we still haven't been able to fully move in due to sheer negligence. 2 weeks of consistent issues that should have been checked prior to the property being rented out. I have never been so disappointed in not only property management but ownership as well. read more

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Once this company took over my building everything went to crap. Trash piling up(from their workers), the surrounding bushes and grass is left untrimmed, overgrown, and a mess. And when the gardeners DO EVENTUALLY COME they leave their scraps everywhere. Repairs are expensive if you need one, they never do any upkeep whatsoever so things look run down. The washer has been broken for months and they come and "fix" it just to have it break again a few days later then you wait another 2 weeks for them to finally come out. They WAY over charge for rent on top of it all read more

I am not sure why this company gets so many bad reviews. I recently moved into one of their properties and have nothing but good to say about them. From meeting with the leasing agent to look at the property to applying online and with the office getting back to me promptly with a response to that application. Everyone I have dealt with so far have been professional and kind and have taken care of any issues I have had quickly and efficiently. You can't always go by bad reviews when looking for a place to live, I am glad I didn't! read more

Absolutely the worst landlords I've ever had. Show up unannounced, physically try to push there way into our unit. The owner himself got physical with a 19 year old because he wouldn't let them into their unit. They will lie when u move out and try to tack on tons of charges so make sure u take pictures before you leave! Tried to hit me with $2000 cleaning bill, but I took pictures and that got thrown out right away. Just childish business practices. Do not recommend read more

They're not really timely communicators and their leasing practices are....questionable at best. They pressure you to apply site-unseen and offer very few viewings outside of traditional working hours but their minimum income requirements are some of the highest in the area. They want working professionals to lease from them, but ONLY those that can take time off to view an apartment in the middle of the day on a Tuesday. Their listings say they accept Zillow applications (basically apply through Zillow, pay once and use the app for any listing that accepts the Zillow apps without repeated fees and credit dings) but they leave out the fact that they will ALSO charge you for a completely separate application through their own office. They also only schedule tours over the phone and only during working hours and they're not really dedicated tours, they're like open houses so you're in there with god knows how many other people. As an immunocompromised person, this is a huge concern for me. They don't offer any sort of accommodations and the office ladies will get snippy with you if you ask too many questions. read more

Scummy business. They tell us to apply through their company even though we found their house through zillow n had all our info already vetted through zillow. Charged us 30 per adult to redo the application. We were the first to apply and all passed all their requirements. What they don't tell you is they tell that to everybody so they can get as many people to apply as possible and pocket the extra money. We still didnt get the place and wasted our time and money. Why don't they just pick a group then do a backfill check one time instead of fleeving everybody. Or better yet , use the background check that zillow already did. Why post it on zillow in the first place of you don't use them? Do not do business with these scam artists! read more

I called in prior to submitting an app for a unit. It was available. Right after I submitted the application, I called in to confirm my app was received. Within that short time interval, the unit became unavailable. I was able to receive a refund of the app fee since I was unhappy about having confirmed the availability of the unit/putting in time to submit an app for no reason. It took quite some time and follow up calls (it was supposed to be sent home as a check but that didn't happen). In the midst of many property management companies taking your app fee without even running your credit, I found this to be superb. Thank you. read more

I lived at a property managed by Ray Roberts for three years. It was my first time renting an apartment and they made it an enjoyable one too! Maintenance was fast and if there was any issue they resolved it within 24 hrs. The process of getting the apartment was also pretty painless! I moved in from the East Coast and there was great communication back and forth before I moved in. The move out process has also been very smooth. The apartment itself had great appliances and was nicely laid out. The rent charged was also very reasonable, even could be considered a great deal in the area we rented. Thank you for the last three years Ray Roberts! read more

Extremely happy with Ray Roberts managed apartments! Very professional, outside is always clean and if ever theres a maintenance concern they fix it right away. The 3 years we stayed have been great and pleasant! read more

Ruby was a best person that helped me and my roommates move in on time. Without her help I am not sure how I would have gotten a place just in time for college. She would call us multiple times per day to let us know shes trying her best to process the applications as quickly as possible and if any other info is needed from our end so we can move in asap. Not sure if we could have done it without her. Definitely would recommend this Realtor also asking for Ruby to help you. read more

I've been renting with Ray Roberts Realty for nearly 5 years. My experience has been 100% positive and favorable. We have an onsite manager residing in our building. He does a good job keeping things organized and in good repair. We have a gated building which keeps the property safe. There is a laundry machine in the building which is very convenient. I encourage other people to rent with Ray Roberts Realty. I plan to be a long-term tenant. I respect Ray Roberts Realty! read more

I needed my lease - the one they gave me had no owner's signature. After several unsuccessful attempts I asked to speak to the supervisor. He got on the phone with me and literally said to me: "you're just gonna shut up now and listen and if you don't I'm gonna hang up on you". He said that if I lost the lease I should just blame myself. 2 days have passed and still no one can send me a pdf copy of my list. They prefer to argue than to perform a 3 minutes task. The worst, unprofessional group of people I have ever met. read more

Ruby fought for us to be able to move into the apartment before our college semester started. There's no one better

Ray Roberts Realty has always been helpful and the best match to our housing needs. Everyone at the office has been helpful and gone out of their way to help us. They will make sure that everything is taken care of in a timely manner and done well. Every time we go into the office we are greeted by one of their friendly office staff. We have recommended them to many of our friends as well. Everyone has always had great experiences with this company. read more