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    Ray's Twilight Septic Service

    4.5 (2 reviews)
    Open 8:00 am - 5:00 pm

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    2 years ago

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    Gary's Septic Tank Service

    Gary's Septic Tank Service

    4.3
    (3 reviews)

    Simply said, great folks that do great work. They were on time, professional and knew what they…read morewere doing and do it well. They added a removable cover to our septic tank, that makes dollars and sense. A great value for us!!! We highly recommend Gary's for your septic needs!!!

    Gary's Septic provided good timely service, but they weren't transparent on the digging fee.  I…read moreappreciated when I called Bill on Tuesday that he was able to schedule service the next day and they arrived when they said they would.  Larry and his coworker were pleasant and professional in getting the job done.  When I called to schedule service, I asked Bill about the mileage and digging fee in addition to pumping & dumping fees.  Bill said his two guys were reasonable and the digging fee should be between $50-85.  When Gary's Septic did my last pumping several years ago, they charged a $50 hourly digging fee and the charge was for 30 minutes.  My observation when each worker dug to reach each of the two septic lids, they each took about 20 minutes, and when filling up the hole about 15-20 minutes, a total of about 40-45 minutes of overall digging.  The digging charge was $170.  I asked Larry , the worker, if the charge was for 2 hours and he said it was $85 a hole.  Therefore, to be generous, the charge was $170 for one-hour total digging, double the top range of what Bill told me over the phone.   The next day I called Bill to question what he initially told me of $50-85 for digging. His quick answer was they usually charge $100 a hole, which was obviously different than the quoted.  He didn't mention anything about a per-hour charge when I called to schedule the service.   When I reminded him of what he told me about digging costs when scheduling, and how that compared to what they charged on their last visit, he interrupted me saying, "What are you bitching about?"   I paused, and then said the digging costs were double what he told me would be a reasonable $50-$85.   He didn't apologize for what he said or that maybe the digging costs were miscommunicated.  Rather, he talked about the high cost of diesel fuel, what he paid each of his two guys per hour, and that I should just dig it out myself next time to avoid those charges.   I realized I wasn't talking with someone that wanted to work with me to explain why the difference of what I was told prior and what I was charged, or in keeping me as a customer.

    Ray's Twilight Septic Service - septicservices - Updated August 2026

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