I have had multiple medical lab test done here over the last 2 years (mostly xrays and sonagrams). Usually, medical staff at these type facilities are very brusque and not very personable. These guys are not! They are friendly and have been very accommodating with appt times and general scheduling. I had to cancel an appointment recently on very short notice and I got no hassle. When I called to reschedule, again, no hassle. They got me right in. I also wanted to write this review because the people who do the actual lab tests are fantastic. They are so friendly and make you feel welcome. If you want a positive experience for a change, go here. Today I had xrays of my ankle and on the way out, I asked if I could get a disc of the xrays for myself. Sure! The guy was more than helpful; he took about 5 minutes and appeared with the disc. I'm just no used to this type of personal service at medical facilities. These guys rock! read more

I wish to take this opportunity to applaud and commend the staff at Insight Imaging in Fairfax. This was my second visit for an MRI procedure that I had on May 24th and I couldn't have been more satisfied from the scheduling aspect to the MRI itself. My personal thanks to the front desk staff for their humble, helpful and patient assistance throughout my registration process. Their professionalism was exemplary as was their comforting manner in facilitating the registration process. Applause to the following front desk staff: Ms.Xiaoting, Ms.Ingrid and Ms.Katherine! I was especially gratified to have the technologist who was there for me on my first visit a year ago. Mr. Syed greeted me with a smile and remembered that he had serviced me regarding a previous MRI. His manner both personnel and professionally was comforting, detailed, reassuring and heartfelt. I was very pleased in the manner of which he expedited my MRI. Thank you once again Mr. Syed! It is because of this caring and knowledgeable staff in Fairfax that I will continually return for any future medical needs Once again, my sincere thanks to all staff that created a both welcoming and reassuring experience for an otherwise concerning procedure. Kudos to you all! Margaret B. read more

I called on Friday and got an appointment for a foot MRI for today. The lady who answered my call took down all my info and said she'd put in for insurance approval. When I got there today I sat in the waiting room for over half an hour. I asked around to the other patients and most of them had been waiting a long time. Then the receptionist told me that my appointment wasn't in the computer. Why did it take them over a half hour to realize this? Why didn't my appointment show up in the computer? Why was the next appointment they offered me over a week later (at least, they said)? They had originally offered me yesterday, why would it only take Fri-Tues for insurance approval before and now over a week? I am definitely going somewhere else to get my MRI. read more

The office staff was very courteous and professional. The x-ray tech was friendly and knowledgeable. And the CT tech, Debbie, was especially nice! I highly recommend this Insight Imaging location. read more

I went in for my appointment on a Saturday and was told that they did not have a prescription on file. This happened even though we asked the appointment line if there was anything else they needed from us prior to the appointment. A waste of a drive, gas and TIME just because of incompetence at athe administration level. read more

This place also goes by the name "Insight Imaging." At the pationt intake, there is an Asian woman who is totally rude and condescending. She has no idea how to handle patients. She quoted several prices and contradicted herself several times. She was totally arrogant and did not offer any apology for her lack of competence. AVOID! read more

This place is awful and it seems to only be interested in properly serving people who speak Spanish. When I arrived on time (actually, I was about 10 minutes early) the waiting room looked like little Mexico and I could barely find somewhere to sit. My problem with this place is not with the actual professionals, it is with the front desk. I don't know if they purposefully ignored my file or are just inept and forgot I was there, but my wait time was approximately an hour after my appointed time for me to actually get my X-Ray done. The X-Ray tech David was very kind. Then I am sent back out to the waiting room for my CT and MRI. About 15 to 20 minutes later I was called back for those and the CT and MRI professionals were great as well. Insight Imaging needs to rethink who represents their business at the front desk. Had I not been in so much pain and in true need of the tests that my doctor ordered, I would have left and found somewhere else to get my XRay, CT and MRI. My doctor specifically ordered that I go to Insight Imaging in Fairfax however - so I didn't have a choice. I will NEVER patronize Insight Imaging again though. The wait was horrendous and when me and my insurance company are paying for a service I do not appreciate being ignored while people who came in after me get to go back prior to me. I was red hot and my temper was about to explode and I'm not that kind of person, usually, unless I feel like I'm being disrespected. And I was disrespected, ignored and fell victim to the most unprofessional and biased front desk workers I have ever had to deal with. I wish I could give them no stars whatsoever. The X-Ray, CT and MRI professionals should find somewhere else to work because the front desk is making a mockery of their place of business and I shall let anyone who asks no about my experience. Unless you like be ignored and made to feel like a third class citizen because you don't get special attention because you can't speak English, go somewhere else. Shaune H. read more

Needed an MRI of my shoulder. I was referred here by my doctor. I called to coordinate the appointment. The first two attempts I was put on hold and they never returned. On the third attempt we talked through my prescription. They said they had all they needed. When I showed up, they said they had nothing. I called back to my office and had them Email the prescription to my phone and Insight's Email address. Insight said there was no attachment... despite the attachment being on my phone (from the same Email they received). Finally, they said, "Just show the Specialist the attachment on your phone." After waiting a total of 50 minutes, I asked how much longer they thought it would be until they started my procedure. "Right now. I'll call you." What??? After 10 more minutes of waiting, I asked him again and finally they took me back. First I needed to lie down on a table in a dingy room with dirty ceiling vents and what appeared to be mold running along the top edge of the wall. It was gross. Note: This office is in the basement of a building. Once the doctors started to attend to me, things went ok. The MRI guy was very engaging and professional. Once completed, I went to the "check out" window. They just ignored me. When I told them I was checking out, they said, "You're all set." I asked them if they were giving me a cd of my MRI or if I needed to pay a bill. Their response, "Oh yes. Go wait and we'll call you." Unbelievable! They gave me the CD and then told me I'd have a bill of nearly $200 for something I thought was completely covered by insurance. Clearly they have an issue at the front desk. The employees had several computer issues, including an inability to receive Email attachments and an inability to print. Their problems appear easy to fix. For those that need to use this facility again, I hope they fix them soon. read more

I went here reviewing a lot of mixed feedback, especially negative ones so I didn't have much expectation. Good thing it was a totally refreshing good experience for me. the front desk people seem genuine and the technologist over there named Debby was awesome. Took good care of me despite her busy schedule and genuinely seemed like she cared despite some issues I had with my doctor about a CT scan that soon to be won't be seeing any further. Anyways they were very professional and Debby was delightful. read more

Staff here are so friendly and professional. They seem to really enjoy their work. I was especially impressed by technicians Debbie and Anthony. If I need scan in the future, I would come here. read more

I have had about 5 or 6 MRIs total and this one was by far the best. For anyone with a little claustrophobia, the wide bore MRI they have there really helps. My technician, Syed, also did a phenomenal job explaining the procedure to me. He was very concerned about my mental and physical comfort and let me listen to some music. He kept me updated as things went along so I knew about how much more there was to go and I got a CD before I left. I will have all of my future procedures done here and I highly recommend it. They got me in very quickly and the procedure itself was also very efficiently done. read more

My doctor gave me a referral to them for a lower back MRI and they gave me an appointment for 7:45 AM the next day. Within 4 hours after my MRI they had faxed the report to the doctor. Also, although I had a "closed" MRI, it was much better than the typical one because it is so large and open on both ends. There was at least a foot of space between my face and the inside of the machine. (When I mentioned to the tech that it was much better than my previous experience, she said they have one of only 2 closed MRI machines in the area that are so large). read more

Very professional and helpful. I was late and forgot my doctors orders they made the effort to call and get new orders faxed. They were so kind about the whole situation. I can't say enough read more

Debbie, CT Tech was awesome. Her Kindness brings peace. Desk associste Ms. X very professional and great customer service skills.

The process was all relatively painless and the technician who performed the MRI was pleasant and courteous. Although I felt like I waited a little, it turns out that I was out of there within the time frame expected. My report has been received by my MD in a timely manner. read more

I went to Insight Imaging in Fairfax on 3/17/2014. Unlike previous reviewers I found the front office staff very friendly and efficient (and yes they were all very busy). Since there were so many negative reviews I paid attention to how others were treated while I was waiting for my CT scan. I never saw anyone have any problems, including walk-ins and those with scheduled appointments. The nurses and technicians were great. They very clearly explained what was going to happen and how it would make me feel. I got the CD/DVD copy of my scans within minutes of completing the procedure. I would recommend this center to anyone needing the types of services they offer. read more

What a nice place. Had a chest X-ray and an ultrasound done. Didn't wait long. Everyone was extremely nice and seemed very capable. The place is clean, the staff is polite and on time, and it could not have been a better experience. Two thumbs up! read more

I couldn't be happier with all of my experiences and results, not to mention they cost 1/4 what most places charge ! The staff has always been very helpful and kind. It was recommended to me and I have recommended to many ! read more

Insight imaging deserves 0 stars. This is my second review of this place. In February, I received an explanation of benefits from my insurance company, and based on the explanation of benefits Insight imaging overcharged me. Thus, I am eligible to receive a refund from them. Months have passed, I called many times an inquired about my refund to no avail. They keep telling me that it will be mailed to me soon but I do not understand why is it so difficult for them to mail the refund check to me. Recently I called and I was told that one of the accounting managers or named Rick or Ricky will get in touch with me. Nobody has reached out to me to resolve the billing issue. I am very disappointed. I am planning on reporting Insight Imaging to the American Board of Radiology. read more

I had a one hour MRI specified by my Urologist and Insight Imaging staff did everything they could to make me comfortable and relaxed. The staff at Insight Imaging were on time, organized and very attentive to its clients needs. The room was the perfect temperature. They provided head phones with my choice of music which really helps with the noise from the MRI machine. The MRI machine was a good machine made by Siemens. With the Siemens machine I did not have to go all the way inside. I had an MRI at an Inova Center and it was o.k., but the staff at the Inova Center were very late bringing me into the MRI area, and very late giving me my CD of the results. Insight Imaging in Fairfax City was a much better experience than my previous experience at the Inova Center. read more

My doctor sent over two orders one CT and the other Bone Scan. Called fairfax location since they are the location that handles CT and set an appointment. The location never advised me that they received 2 orders so I only had the CT done. Just found out today from Doctors Assistant that they had requested the Bone and were unaware that Insight did not do the scan. When I called Insight they apologized stating we should remove that from the website and voicemail that we do not offer Bone Scan. Could have had this done a Fairfax Radiology all at one time and probably would have been billed less, instead Insight only wanted to make sure they received money and not some other facility better equipped. Last time I go to Insight from now on its Fairfax Radiology. read more

I chose this clinic in order to save money on an expensive MRI. It was a mistake. It cost me 3 hours, no test, no reading and enormous anguish. And I still have a broken wrist a day later. I had a stat appt in the evening but the receptionist said that the radiologist was gone so they wouldn't be able to read the images until the next day. Stat means immediate reading. They should never have made a stat appt at that time of day. I was pre-authorized. The order was faxed over at 9am so they knew the procedure yet input the wrong "code" so by the time I got there they said "the code doesn't match, we can't do it" (unless I paid for it myself). Then I was told they could change the code if they could see the doctors office notes. What???? They had the doctors cell number (as it was a stat appt) so why wouldn't they call him? They did not try to help me find a solution to this debacle. It took me almost an hour to get there then over an hour with them and my insurance company, then getting home was a little quicker. Still, 3 hours and an "I'm so sorry." The receptionist was as kind as she could be. My spouse has been there for an MRI in the past and it went ok. The price savings is significant though. Which had me going there in the first place. I'll pay for a different clinic next time. This was not a positive experience. read more

So, I'm fair and going to give them an extra star. The same day I posted my original review, I received an email from someone in the corporate office genuinely concerned about what happened. And explaining, as I had been by others, that their policy is to turn reports over within 24 hours. The next business day, when I called to follow-up, they had taken care of the issue, my doctor received the report and I got a copy as well. The supervisor, Michael, was very helpful (and already well aware of the problem when I called) and explained the delay (apparently the report was ready, but there was some issue with sending it to my doctor, who is out of state). I do wish I would have been given this answer sooner, and he apologized for that as well and offered to comp whatever portion of the exam that was not covered by insurance. So, all in all, a satisfactory outcome. Their quick response to my concern leads me to believe that they are usually on top of things, and this was just a fluke. I probably won't go back, but I do feel comfortable saying that if the location is convenient, maybe you should give them a try. read more

Staff was rude and completely incompetent. Never had a worse experience with any medical provider. Went in to get neck xrays and after the xrays were complete I was told it would take 5 minutes for them to burn my CD of my xrays and they would bring them to me in the waiting room. After a long wait, I inquired about the status and my CD was sitting in the machine ready to go and they had simply chosen not to provide it to me because they were too busy gossiping about other customers and rolling their eyes. I did not receive my xray report in the mail in a few days as I was assured I would, so I called several times to inquire about the status and was told everytime that no record of my report being mailed out was in my record and they assured me they would put it in the mail that day. Now, about a month later, I still have no xray report and the staff say that there is no record of my report being mailed out. I strongly suggest looking elsewhere for your imaging needs. read more

This place and its front desk personnel do not deserve even one star. My daughter, a 7 year old had an ultrasound appointment for which she had to fast. We were told to be at the practice at 9:00 am to fill out some documents and her appointment was actually scheduled for 9:30. However, despite getting their at 8:35, my daughter was seen at 10:20. My poor daughter kept telling me "mommy I am hungry" and she even went to the receptionist and told her that she was hungry but the receptionist totally ignored her. I felt really bad for my daughter for taking her to this shady place full of unprofessional and rude and nasty people. The way they talked to me I felt like they were just hired from the homeless shelter or from the street. I do not recommend this place to anybody. Even if you decide to go, the first thing you will see the ugliness of the front desk personnel as soon as you enter the practice. read more

No humanity in Health Care! The front desk woman was a rude robot. They would not perform a chest xray because the patient didn't have a photo ID. The doctor who prescribed the xray had no problem accepting another form of id for the exam, test, and prescription (all of this is self pay so insurance was not a concern). The lady at the desk and I use the term loosely, stated that it was "for the patient's safety" I asked "how is the patient's safety compromised from a lack of ID?" She said "it's our policy." If the real answer is "we don't want the liability" then say that, don't make up some BS answer and then refuse to answer follow up questions because you're too lazy or don't really know. Who goes to an imaging center to fraudulently receive a chest xray prescribed for someone else? It's not like the patient receives the film or the results, they go back to the prescribing doctor. It does no one any good to try to use someone else's prescription. Think people, just use a tiny itty bitty piece of your brain. read more