Called in to the store to check on the inventory for Kuromi gaming chair since it was out of stock online. Spoke to a gentleman who said there was 2 left and that he would hold it for me. Once I got there, I was immediately approached by an employee who asked me if I needed help. I told him I was here for a gaming chair and they told me that there was 2 of them left. The employee immediately asked the rest of them to see who spoke to me and directed me to Alex who assisted me with the transaction. I was very surprised that the employees all made sure to give the sale to whoever it was that first spoke to the customer. Normally, employees would be fighting to steal each other's sales to earn that commission. Alex not only helped with the transaction but personally delivered the chair to my car in the parking structure. The chair is now installed and the quality is definitely worth the money. If anyone is ever in the area and needs a Razer product, I definitely recommend coming to this store. The service is great and the store is clean and organized, even though there are a lot of people who come in to play on the demo systems there. If you end up buying something, make sure to look for Alex, he will take care of you and provide upstanding customer service. read more

RazerStore - Los Angeles - Front of Razer Store on 2nd Floor of the Mall - Video Game Stores Near Me - Los Angeles, California

Everyone here is so helpful. I walked in the other day and had a lot of questions about wireless mice and keyboards since I just upgraded my computer and wanted to get rid of all my wires. The employee was super helpful and answered all of my questions. When I left, I got a receipt but it wasn't itemized. I called and the employee was able to email that over to me in 5 minutes. I wish every electronic store had knowledge, helpful employees such as this store. Thanks everyone, love my new mouse and dock pro! #teamrazer read more

I happened to be walking by this store's first open day, while I was on a mission to find my son a new gaming headset. Razer is one of our household favorites for our gaming family, so the timing was perfect to find this store. There's nothing better than finding a store that is designed by the very audience they serve- Gamers for gamers- especially in this mall. The ambiance, the decor, and the products are all geared toward gamers, and I love that they had discounts on some of the gear we were looking for. We got their top-of-the-line headset for my gamer-musician son. I was helped by Taylor, who I believe was there to open the store and help out. Just like my son, he is a hardcore gamer, and comes from a family/tribe of gamers, so he knew exactly what I was looking for. Highly recommend! Don't be shy if you're new to the space. The experience is SO much better than walking into a dull Gamestop or BestBuy. They actually know their stuff here! read more

RazerStore - Los Angeles - There's a new store in town, and it's designed by gamers FOR gamers! - Video Game Stores Near Me - Los Angeles, California

I went to the Razer store originally for the Final Fantasy 16 event but ended up leaving with a newfound respect for Razer as a company overall because of the courtesy and professionalism from Armando and Mason. The service that they provided was top class and they definitely deserve a promotion in some way for being such great brand ambassadors. Armando and Mason greeted me and let me know more about the brand by asking me questions about the types of games I tend to play the suggested some items to try out in the store. They let me try out all the different mice they had and try out the new keyboards with unreleased switches and features. In addition they let me play the demo for FF16 and did not rush me in any way whatsoever. It was a breath of fresh air to not be rushed in a gaming store and have a space to play games to get a REAL feel for the products. They even brought out a controller for me to use for FF16! I ended up leaving with a few items that I was on the fence on since I had a great time using their products: such as the Kishi Ultra, Hammerheads for PS5, and a Razer backpack for traveling. The size of the backpack was perfect for traveling and a similar backpack for that price would not even come close to the amount of features it has. I expect to come back in the near future and pick up some items that I now regret not getting, but the vibe that this store and its employees have created will keep getting new customers to come back. read more

I was at the final fantasy 16 event today and I was being helped by Armando. He is a great rep for Razor and definitely deserves a promotion or raise. He was friendly and very helpful, probably the best employee on the floor. Overall I had a very positive experience at the store and will be coming here again. read more

I called to see if I could get some info about the Kishi V3 I recently purchased. I wanted to know if it were normal to hear a clicking sound when pressing the right trigger button. The guy on the phone says that they are not a repair store and that I would need to call customer service or go online to make a ticket and ended all of that with "we are just a storefront and I only sell products". Well....DUH you sell products. Do you not know anything about what you're selling? Or is this just a job "for the money" for you. People accept jobs they aren't passionate about and treat customers who ask basic question rudely. How we are in sales and can't answer simple questions on how the products we are selling work? That is beyond me. Talking to me like I'm inconveniencing you when YOU chose to work there...is Nuts!! read more

This store is the best. They just had a Fortnite competition and let all the kids play for prizes- of course we arrived early and played ALL day long. The staff couldn't have been nicer, seriously, couldn't have been nicer and they made my child LOVE Razer even more!! I'm impressed with the coordination, professionalism and amazing prizes for this place and we will forever be Razer fans as a result. Give them your business, it's places like this that really should be in business because they're awesome! read more

nice service and selection and values good food, juicy, friendly service, and great ambiance.

Had my first experience at a Razer Store, and it definitely won't be the last! Huge shoutout to Gidon, who was not only professional over the phone but also incredibly welcoming in person. His product knowledge was spot-on, and he answered all of my questions with ease. Great customer service all around! read more

RazerStore - Los Angeles - Video Game Stores Near Me - Los Angeles, California

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The staff does not disclose the return policy when making purchases and they refuse to accept defective product back without a 15% restocking fee. Each retail store is like the Wild West as Razer Corporate doesn't supervise the stores. Store management (Christopher Baldwin, Kayla Flores, Andy Shafer, and Zlatko Zgombic) believe that post-binding an agreement by printing on the receipt after the sale is legal in California. DO NOT BUY FROM RAZER RETAIL. Mason agreed he did not disclose the return policy and blamed me for the OLED not displaying black levels properly. read more

RazerStore - Los Angeles - This is the point of sale. No return policy posted anywhere. - Video Game Stores Near Me - Los Angeles, California

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Very nice customer service will be coming back soon. Thanks a lot guys. She love's her new gaming stuff alot read more

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Walked in ready to spend between $500 and $800 on a Razer Kishi and accessories. Browsed for a few minutes and got some help with where they were. Tried to figure it out for a few moments. Didn't like the interface. Anyway 1 star because guy walks up and ask if everything is alright and I say no, I'm trying to play console games on this device but I can't use my Xbox live account can you help? I haven't used mine since I moved and wanted a Kishi to play console games while my console wasn't around. Was told that I couldn't be helped but I should try Warzone (a children's game I never play). When I ask if it's the console version he says it's mobile. To which I reply I can do that on my iPhone, (the one I'm typing from) let me get a console game. He says he can't help me with that and so basically I came all the way a hour away for nothing. So I kept the few hundred dollars I had and I'll go buy a steam deck or for the price of that Kishi, a new Xbox Series X. lol. Bad customer service, awkward interaction and response, and overall poor service and loss of a customer that was eager to learn about a new product. Great job. Would if could give 0 stars. read more

I visited the store today and the staff was super awesome!! Gidon was super friendly and was able to answer all our questions!

The workers there were extremely friendly and knowledgeable of all the products, even the small accessories.

gidon Is very nice and helpful and answers all my questions and good music taste and is a a nice employee

Grand opening was a let down. First 10 people should've gotten more, but they got the same thing as everyone else. Minus a 1% chance to get a laptop.used to be a big Razer fan. Thought this would bring me back but it was kind of a letdown. The store is nice but I would rather not go to Century City and pay for the expensive parking just to browse a store I can cover in 5 minutes. The guy at the the checkout seemed checked out himself. Oh well I'll stick to SteelSeries for now read more