Please avoid it at all costs, the employees are always in a bad mood they treat you like you don't know shit and you were barely born, I know I am a girl and don't know about cars but I go in asking for something and they are trying to charge me more when I have done my research on what I need. I ordered a key for my car and Paul said it will take 3-5 days to arrive. It took 3 weeks to arrive this was already a red flag besides them being so fucken rude. They called and I scheduled an appointment to key programmed to my car, well it was the wrong key. So I asked for my money back, just go to another dealer. DON'T TRUST IT!! Also, every single week I kept calling over and over again and they never said hey the key isn't here we will do this to compensate your time, like if you give me an estimated delivery day then contact your customers and assure them. They just want to make money, go to someone who knows customer service and serves you with assurance because it is a car that we are dealing with, not something that is very cheap and can be looked over. read more

We had a great experience here. They helped my mom out with a trade in and took great care of us. We worked with Adrian and Eric. They were very friendly, professional, and knowledgeable in all the options we were interested in. They also made us feel comfortable and happy with our purchase. I would highly recommend buying from this dealer. read more

Razzari Ford - Car Dealers Near Me - Merced, California

I am not a big fan of shopping for vehicles and working with pushy salesman .....however this dealership was amazing!! They didn't push and they worked really hard to make sure I had the best price and they even made sure I had a tow hitch!! Thanks Sales staff for making it all happen! read more

Razzari Ford - Car Dealers Near Me - Merced, California

I'm from Texas and was driving through and my water pump went out on my F350. I'm a dog trainer and had 16 dogs with me at the time so it was very important that the truck got fixed and fixed fast. My pump went out the evening before but at 6am Valentin Reyes Sr., the best Service Guy I've ever met, greeted me and made me feel right at home from the start. He called the tech in early to get started and delivered the truck back to me on the same day on time and kept me up to date on the progress. Val and his crew of workers were the best service department I've come across in a long time! Go and ask for Val! Thanks Razzari Ford Service Department for your awesome job! read more

Great Service! Had a difficult warranty plan and Ruby really stayed on top of them to get many issues fixed on our Explorer. Thanks to Andrew, Ruby and the team! read more

Amazing experience even during covid times. the lady in the front was great and vert respectful, and my service was super fast! Definitely recommend this place for any services! read more

Purchased a new truck here and had my first oil change and filter serviced at the service dept. 8 weeks later and 2000 miles into that oil change I noticed an oil leak in the driveway. Since truck was and is under Full Warranty we took the truck into Razzari service Dept. Next day got a call from the service writer telling me " whoever's changed your oil and filter left the filter to lose." I then told her " it was you guys" she then says "oh, well my mngr says it will cost 65.00 for an oil change" ?? I then told her it's not due for an oil change, you guys just did it, cant you just snug up the filter and top off the oil, since it was you guys that did the service and didnt tighten the filter and she said no. I then picked up the truck went home and righted the filter. DO NOT TRUST THIS SERVICE DEPT. I have purchased 2 vehicles at Razzari ford in the last 36 months NO MORE ILL GO TO MADERA FORD OR FRESNO DO NOT TRUST THIS DEALERSHIP read more

I took my Jeep in for a Xylion wrap and was told I'd be getting a free oil change, upon completion, I asked for a receipt or at least list of services done for my records and was blown off and told I'd get a copy mailed to me from Val. I never got it. Apparently since my service was paid for already and the oil change free, they didn't care. Cmon guys. read more

I would like to thank Razzari Nissan staff members for a wonderful experience when I bought my new car. Ellie, Chris and Cal went above and beyond to help me get my dream car, I went with a list in hand and Ellie was amazing, she stuck to my list but offered suggestions. NO PRESSURE NO BAD VIBES. It was a pleasure to do business with Razzari Nissan. read more

I Went to look at a Nissan with my mom and grandpa and we walked in knowing our budget and what we want in a car and I luckily walked out with the exact car I wanted. They worked with my budget and had a lot of patience for my family and I. They have a lot of respect for customers and answered all of our questions we had for them. Customer service is totally their number 1. Would definitely go back again my lovely sales person was a gentlemen named Eli (: read more

Above and beyond. Went in for service and was greeted by a young man named Joshua. He showed me da wae. Service department took care of my vehicle and I was thanked by multiple people for my visit. It Felt like a great place to do business with. read more

Me and my Fiancée was very focused on getting a truck but we're confused on the process of the trading in process of my car that I owed on. Zach Freitas introduced himself to us as soon as we showed up to the dealer. He was the most patient dealer I have ever seen. He answered all of our questions that were very detailed. Unfortunately we were not able to get a truck "yet" due to my negative enquitity on my car but Zach put us on a very good track with the money I owed. He got us a tremendous deal on a brand new car working with the money I owed still. We left with a brand new Ford Fusion working for that F150! Zach is possibly the best salesman I've ever done business with. I even invited him to my sons birthday! That's how good he does it job. Good person in general! I can't wait to do future business with this man! 20/10 for my experience. read more

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE* My car overheated in Yosemite due to the cooling fan motor dying. I took my car to Razzari Ford in Merced and left it with them over the weekend as the motor replacement would not be available until the following Monday. The service technician I worked with was great and they provided me with a car to drive at no cost, even allowing me to use it for the rest of my vacation and return it the following weekend. During the week I was contacted and advised that my car also had an oil leak which would require 12 hours of labor and cost nearly $1900. I park my car in my driveway and it had not been leaking oil prior to this trip, but my car is getting older, the guy was nice and gave me a loaner vehicle, so I believed him. As I could not afford this repair, I declined the service and tried alternate solutions to avoid the expense. The leak only got worse and out of fear of further damage and expenses, I bit the bullet and took it in for service at my local Pep Boys. Within a minute of looking under my car, the mechanic said it was the Oil Pressure Switch, which was a $6 part and less than an hour of labor, for a total cost of $135. Any experienced mechanic knows that is the first likely cause of an oil leak, so I can only conclude that Razzari Ford intentionally tried to screw me and charge me for unnecessary repairs. This is exactly why people fear having to take their cars in for service. People need to be aware of their practices and avoid taking their vehicles here. I certainly will never take my vehicle to a Ford Dealership for service again. The service advisors name is Andrew Sneed 9/28/17- Mike, the Service Manager, called me today trying to bully me into deleting this review based on a prior conversation where he explained that it was a miscommunication and that the $1900 repair was the worst case scenario; however I was told it was the only scenario at the time, so no Mike, regardless of your excuse for the misinformation I was originally given, I will not change or delete my review. I do appreciate you loaning me a vehicle while mine was being fixed, but that doesnt change the fact that two other mechanics knew within minutes of looking at my car that it was a simple repair and your shop felt it was necessary to provide me with a worst case scenario and perform additional tests to diagnose the issue. If you want good Yelp reviews, provide honest service and be sure not to miscommunicate unnecessary services that would cost your customers 18 times to true repair costs. read more

I had a great first time buying experience at Razzari Ford in Merced, Ca. I arrived without an appointment with 1 car in mind that I had been researching. I worked with Umar who was very helpful the whole way. Umar is a very professional salesman and did everything in his power to make everything perfect for me. It is almost impossible to escape the high pressure sales experience at a car dealership. At Razzari however, the pressure seemed to be a lot lower and the overall attitude was more comforting. Everyone there was very nice especially considering how much of a pain I was at some points in the process. I would not hesitate to send more business there where. As a plus, all vehicles sold from them have a FREE lifetime drivetrain warranty. That is insane. VERY HAPPY CUSTOMER! read more

I was just at this place. I have an electric car and it only goes 85 miles in a charge. My usual charging station is down and I am stuck! I am down to 13 miles it's 97 degrees out and I can't use my air of course! I pull in because the charging app shows this place has a charging station. And all check ins says this place is great! Of course no check ins since 2018.. I ask the guy at the service dock if I can charge, he says no. I explain I only have 13 miles left and I can't get home. It's hot I am exhausted and explain this to him. He Continues to look at me and tells me no, management has made a decision he is not allowed to let me use the charging port. I am in tears!!! He doesn't offer to ask his boss NOTHING!!! I will never come here to buy a car or to get service! For the record my son has a Ford! I will tell everyone I know NOT to come here!! It would have been a small kindness and cost maybe 2 dollars to have allowed me to charge enough to get to the next station in Turlock! read more

Love my new car! I couldn't have asked for a better experience. Go see Maricarmen and she'll help you find the perfect car!

My family and I have been shopping around for cars for the last week. We came in today and spoke with the salesman Philip and he was great! We advised him of what we were looking for and he showed us many cars that not only fit within our budget but was also big enough for our kids. Not once did we feel pressured into purchasing and settling for any car. Within an hour we were the new owners of car with a great price! Not only was everyone in the office professional but they listened to what we wanted and never pressured us into anything. Thank you for making our first time buying experience a breeze!! read more

My experiences with Razzari Chrysler has always been nothing short of perfection. I have a 2005, 300C. I bring my car there for servicing because they are very competent and professional. The Service Team is amazing and when I have an Insurance Claim Eric made sure I was happy with repairs. Best Service Department in Merced. I'm a loyal customer. Joy read more

David Briones at Razzari Ford gave me an awesome experience, his wisdom in buying/financing/leasing was exceptional he gave me the advice he would give his own family. I highly recommend him to anyone looking to go to Razzari Ford! I attached his contact as well! Good luck! Cell (408) 910-1152 (209) 354-2114 dbriones@razzari.com www.razzariford.com read more

This review is pertaining to Razzari Ford SERVICE Center only. I made an appointment 5 days in advance for a basic oil change. Arrived 20 minutes prior to appointment and waited in my vehicle as instructed. Service advisor came to my vehicle at 1005, no problem. He took my information and started entering it into his system and I asked how long the service would take. He said 4-6 hours!!!! Fora basic oil change!?!? He said can't you see we're busy? With a scheduled appointment that was unacceptable and I told him so. This is not the first time having issues with their service center. They are hard to reach by phone, do not return messages and the staff is not customer service friendly at all. My prior interactions were pre-Covid so that can't be used as an excuse. We have purchased 3 new vehicles in the last three years from them and their SALES team is stellar. SERVICE center not so much. read more

Stellar Expeience with Razzari Ford! Mike and Justin delivered our car to the L.A. area and the transaction was smooth. Great price, great service, we couldn't be happier. Best sales/buying experience ever! read more

If you're looking for a car, check out Razzari Ford in Merced. Monica Rodriguez is very helpful, honest and professional. You will not be disappointed after leaving their store because they know how to take care of their customers! read more

Andrew was the Guy that help me out he Was a GreAt Help I will come again thank you Razzari ford

I was interested in a vehicle from this place. Stopped by on my way to Southern California to check out vehicle in person. Got there had a young man come out great my wife and I. He was pleasant and very helpful. We had a few questions he answered the best he could and I advised him we were on our way out and if I could give him my info so that he can see what he could do. He responded that he would get with his managers and be in touch. As we were driving to L.A. we had found a few more vehicles that were similar however much more affordable. We reached out to see if there was any info back on what they could do. The young man responded with sorry we have 4 other people that came in and my managers are busy so I'll be in touch. At this point we asked to not proceed with the vehicle. The next day I am on FB and got a message from the online person I had been talking to inquiring about vehicle before I went out there. He asked if we could come in today. I replied no thank you we found one for less. His response was " you didn't give us a chance and came into our dealership good luck and thanks for wasting our time." I responded with "your welcome" in my experience with customer service and sales that's exactly what you don't do. Because then people like me who write review will respond in ways that allows everyone to know what kind of business you do. So to whom this may concern or if anyone cares. The online guys name is Mario and I won't do business with you ever and I defiantly will let everyone know what my experience is with you. I hope the young man who came out and represented your business like someone should finds another place that he can thrive in. I gave you 4 hours of my time by trusting you with my info over the phone and not responding in a timely manner. Which sales 101 you should know that you close more deals within the first couple of hours when it's hot, I cooled off and you allowed that. You could have closed the deal. You didn't. So someone else got my business. I was there before 4 other people but since I left and I told you what I was doing you failed. Once again thank you Mario for encouraging me to write this review as I'm spending my time with my family in Disneyland. Now you have wasted my time! read more

We have been satisfied return customers of Razzari Ford since around 1983! And because of the fine quality & expertise and efficient handling of all the details of our purchases Memorial Day weekend 2013 & from our past purchases & service needs, we are only too happy to recommend Razzari Ford to our family and friends! I would like to thank Debra & Scott, first for the thoughtful note and 2nd for the once again excellent & courteous attention we received while we were there looking for another vehicle as a trade in for mine! We really appreciate you and all the other people at Razzari Ford- how you are all always courteous, knowledgeable and efficient and so that's why we have found Razzari again to be the place of choice whenever we are in the market for upgrading our vehicles! Your service dept. also gives exceptional attention whenever my husband has the scheduled maintenance visits on his new F-350 and I know that my Expedition will receive the same quality treatment! And too, it was such a pleasure working with Debra, who went out of the way to make sure we saw the vehicles we were interested in and made sure we had the answers to all our questions about each one... so knowledgeable too, as well as she took the time to set up my car's sync to my phone before we left! We realize that during these high volume holiday weekend sales days can be exceptionally long for everyone but you were all so gracious to see to our every need while we were there with you, so thank you for that extra work you put in for us during our purchase process! Sam & Karen C. Newman, CA read more

Worst dealership! Complete frauds and liars! They sold me a car that was already damaged and lied that it was just built such way! Then ignore my calls and emails! Worst place! Please spend more elsewhere if needed but avoid this place! They will lie and sell you vehicles read more

Bought a brand new ford mustang bullit from razzari ford merced ca too many liars at this place sold me a defected car saying that they will fix it and gave me a written paper saying the things will be taken care of then made me go back fourth then they kept my car for 5 weeks and still not properly fixed now razzari ford is not providing me the invoice of the work that was done on the car clearly shows that there must be something wrong with the car which they are trying to hide from me i dont recommend anyone going to this piece of shit place please try to avoid as much as you can. read more

If you're looking/thinking about getting a car go see Brittney S. ! She was such great help. Great customer service ! Made sure I checked out certain models that I wanted and also because I was open showed me a few other models that were within my price range. She not only made sure I was comfortable with the entire process but also reassured me that if I didn't like a car /etc. there was no biggie. Didn't make me feel obligated or pressured in any sort of way. As we walked around she also brought out waters it was a hot day, definitely a patient young lady. Appreciate all her help ! read more

Although I went to just look around at possible options on what cars I would like to get. Matthew Gonzalez was very helpful,honest and informative. I would definitely recommend fellow colleagues to go to him when purchasing a vehicle. read more

This place is awful. I bought my car from them, and despite an overbearing salesman trying to to sell me an overpriced car, I came back for service a year later. After an oil change, tire rotation, and inspection of interior lights that had burned out, I found my trunk dismantled and left in pieces, a coathanger broken, and the root carpet torn. Of course, the car was handed back to me without a word and I was silly enough to not notice until I got home. read more

Brought my vehical there on Tuesday for a 6 hour job and was the next day the parts were there but a washer." I have tons of washers" got it back on the following Monday. Contacted FMC and got an email back saying it would be repaired on Warrenty. FMC did me right but not "Sorry Razzari" I will Never have them work on my vehicals ever again. The Service Manager told me that "he never talked to someone from FMC" after I showed him the e-mail I recieved from Ford Motor Company and told hhim that I was told by his assistant the the bill would be alot less he said "well that much is true" Never again. I will tell everyone I know about these guys. " Word of mouth is the best advertisement" Never again save your money and heart aches go somewhere else. read more

The people working at Razzai are beyond rude and have zero common curiosity. They're pushy and the second they realize that they won't get a sale out of you they'll basically push you out the door. I will never go back. read more

DO NOT GO HERE! My Fiance and i bought a car here on Monday, Labor Day, and it could not have been a worse experience. The sales manager, and the salesman were aweful. When we finally got ahold of the general manager Brett, he was even worse. We were promised lower interest rates, amenities were added to the sales contract that we were not told about and we were completely taken advantage of and flat out lied to on every account. Not to mention the sales manager quoted us fraudulent percentage rates!!! What is supposed to be a fun experience was a horrible one and we will not return. What happened to the days when the customer was always right? The general manager actually told my fiance that the didn't believe him. I will never buy another car here and will tell my friends and family to do the same! read more

Courtland and the whole team were awesome. We got a great a great deal on a 2019 fully loaded Ford Expedition, while trading in a 2016 Jeep Cherokee. We kept going back and forth about prices and they made it happen. So happy! read more

Came here after test driving a few Hondas. Walked around with my wife and a friend for about 20 mins and no one came out. So we kept looking and even opened up a few floor models...still no salesmen. Finally a salesman came out, looked at us from a distance and walked the other way. Well, I guess it's a honda then. read more

This place is horrible. Once they have your money they couldn't care less about the service they provide you. We bought a car from them so that we could tow our boat to the lake. Brought the car back a few days later to get the trailer hitch AND electrical hook up for brake lights and signals installed. We asked them specifically to install both items. Picked the car up two weeks ago and the electrical hookup had not been. They've told us for the last two weeks that they're waiting for a part which will be delivered "by the end of the week". Spoke to someone today (after calling three times and being promised a call back after lunch which I didn't receive) asking about the same part and received the same response. The clerk was unable to give me the specific day the part was ordered. Avoid using this dealership at all cost! read more

Took my daughter to look at cars Razzari Ford has very good price very clean cars and the staff is friendly the gentleman that helped us out was kind and courteous gave us all the information we needed I believe the name is Pete Romo he knew exactly what I was talking about when I told him what we're looking for we didn't take the car home that day but we are definitely going back and I'm going to look for the gentleman that helped us out I would definitely recommend Razzari Ford to my family and friends and most definitely tell them to look for Mr Romo read more

I brought my car to Ford to service my car for an oil change, and brought the 18.88 coupon with me. It came out to 23 bucks with tax and everything, the cheapest place in Merced to get an oil change and as a UCM student, that's a good thing. I got a printout with everything they checked out such as tires, battery, etc. I was also told they use a semi synthetic blend of oil, which is freaking awesome. read more

Very disappointing.....They dont call back, make you feel like your not that important. Tell you they have a deal, no problem, then oops.........VERY COLD DEALERSHIP!!!! ZERO customer service!! read more

This is my first time in razzari Ford service and I am very impressed with the quality service that they gave me. My service advisor Lance is very helpful and friendly and the technician who worked on my car also cleaned my engine bay for FREE. Im definitely coming back here for all my maintenance and services for my car. read more