I would recommend to double check the cars because me and my husband got a car and it wasn't properly cleaned out, tires air was off on the tires, the water pump gave up within 3 weeks, now the steering wheel has issues it turns off. Meaning can cause you take get into accidents once the steering goes off on you out of random. read more

Approximately a year ago I purchased a vehicle from Razzari Ford in Merced. I loved the vehicle but I quickly realized after leaving the lot that it didn't have the power that I needed and this wasn't adequately assessed on the test drive. A few days later I contacted the sales manager (Mike McKay) and GM (Eric Hamm), and pleaded to see if there was any way that the deal could be reversed. They understood my dilemma and I was able to return the vehicle and get a full refund. This is one of the best customer service experiences I have ever had. Thank you Razzari Ford of Merced, I appreciate your flexibility and highly commend your efforts! read more

Do not go here. Horrible service. I was lied to about the length of time it would take to do a routine 60k mile check up. Had to wait an additional 4 hours (8 hrs total). Was told they don't pick you up and drive you back to get your car and haven't done it for 2 years. I was there a few months prior and they did it then. When my paperwork was completed, they couldn't find the key to my car. They eventually found it, hadn't bothered to wash and vacuum the car like they had on my previously visit and my a/c no longer worked. Worst experience at any auto service. read more

I recently leased a 2014 ford explorer and the salesman Zachary frietas helped me and my wife. He went over everything I needed to know about the vehicle. He wasn't a pushy salesman, he went out of his way to ensure that I knew everything about the vehicle, the warranty, the full extent of the lease and did everything in his power to go over every finance option they offered and I felt comfortable leasing this vehicle. Zachary knows his vehicles well, and makes one feel comfortable in making a decision on the vehicle I leased. read more

Worse car buying experience ever! We drove an 1.5 hours to Razzari Ford to purchase a truck. I contacted the Finance Manager, Alan Lottinville to follow up on the financing. Alan was arrogant and condensing on the phone. He would not let me speak and hung up on me. I called back and spoke with the General Manager Cal Sager, told him about my call with Alan. He told me he was going to look into the matter and call me back. No one called back. This is poor customer service and unprofessional. I would not recommend purchasing any type of vehicle from this dealership. You know, we looked at Chevy & Dodge and choose to go with Ford after this experience I don't know if I would buy a Ford vehicle. If the reviews had 0 stars that would be the rating I would give this dealership. read more

I recently purchased a car from this dealership in Merced and later was notified that it had to be reinspected. I brought the car back and because of my inconvenience they did everything to make it right for me. I want to personally thank Jose Robles for his professionalism and going above and beyond to take care of me in this ordeal. I definitely would highly recommend Razzari Ford for any future car purchases. read more

So, I can honestly say, I've had 1 bad experience with Razzari Ford a while back that made me hesitant to return. However... they really redeemed themselves when they worked out an amazing deal with my husband which had me returning when it was time for me to get a new car. Let me tell you, they absolutely delivered for me! I'm so happy that I gave this dealership another chance and this time I walked away beyond thrilled. I called about my Fiesta that I was upside-down on (more owe than the car was worth for those unfamiliar) wondering if there was anything they could do. I spoke with Eric (and I might be spelling his last name wrong) Fimbrez, and he gave me hope. The next day I came in with serious doubts that they could work out a deal. Eric was with another customer buy Adrian Nuno stepped up all enthusiasm and keeping my hopes up, never letting my doubt overwhelm me. The team at Razzari busted some tail and I walked out with a brand new (holy hell! My first brand new car) 2017 Fusion. I'm beyond thrilled. With my not so great credit and my upside-down trade in, they worked magic and I can honestly say that the bad taste of my first deal has officially been wiped out! Thank you Adrian, Eric and all the finance team at Razzari! Finally, I got the car I loved. read more

These guys are straight up crooks or just plain stupid. My wife's car was overheating and so she took it in and the first thing they did was replace the most expensive part they could find (the computer) which was around 1000 bucks, luckily it was on warranty but surprise it didn't fix the issue. The car kept overheating so she took it back and they couldn't get it to overheat and couldn't figure it out still. So before we let them continue to rack up the bill we took it elsewhere. It turns out there was a leak that was immediately obvious to our family mechanic and that by not finding that leak they in turn damaged the thermostat by overheating and so now we have to replace both a hose and thermostat. Now it's fixed and I'll never go back to them. In total it took these guys 2 weeks not to find a leaking hose. Useless. read more

It is stressful enough having to buy a new vehicle, let alone the process. We live in the bay area and thought we could walk in a dealership and get the vehicle we were looking for. Sadly, we found out everyone seemed too busy to search for the vehicle we needed. We called Razzari Ford in Merced and the salesman Eric Fimbrez jumped to our needs and in less than four hours found the vehicle we wanted. We made the deal over the phone and he made arrangements to bring the vehicle from Southern California in a couple of days. Upon signing the sale documents, he presented himself very friendly and knowledgeable. It was obvious his goal is customer satisfaction. Thank you Eric. Great car buying experience with Razzari Ford! read more

Do NOT buy from this dealership! We were nothing but lied to at this dealership and didn't find out till after we gave them our business. We stopped by to look at the Mazda cx5, as soon as we got there Carlos came out to greet us. He seemed nice and wasn't pushy. The next day we went back for the car and dealt with Carlos again, this time his sales manager Mike was also involved. Mike evaluated the car we wanted to trade in and gave us a low trade in value, telling us since the car had been in an accident with air bag deployed they would have to send it to auction and couldn't sell it at their lot. We were able to talk them up a little on the trade in and they made a huge deal out of giving us invoice price for the car we were buying. As we were about to leave I asked for the 2nd key fob to the car and was told they couldn't find it at the time and would find it and have it ready for us the next day. The next day when I called to see if we could pick up the key fob we were told it had been ran over and no one had order another. Mike told us he would personally make sure it was ordered and rush shipped and would call back to let me know what day to expect it. That never happened. After a week I called and spoke to Mike again, again he said he would personally make sure it got ordered and overnight it, then would call back and let me know it was order... Again never happened. I also was in contact with Carlos several times about it was was told Mike was very busy making sales and he couldn't order it himself. Finally someone in parts felt bad for us and ordered the key fob. We had to take the car back to get detailed, since it was done when we bought the car because we were in a rush, and to get the key fob set up and both those things would take at least 4 hours. We ended up only getting the key fob set up because of how long everything would take... Then when we got the car they had not even cut the actual key to fit the car so we have to take the key somewhere to match the original. Today our license plates came in and we had to go pick them up. While we were there we seen the car that we traded in that they told us they could not sell on their lot in the front for sale with a price over double what they gave us. Mike and Carlos both sat and lied to us about our trade in and cared nothing about customer service after we left the lot. I wish we had bought our car from another dealership and would never go back. I'm sure they are selling used cars that have been in accidents and not disclosing. Believe the reviews about this place, they are true. read more

My husband and I came to car shop and came out with a phenomenal deal on his new Jeep Compass! He couldn't be happier thanks to the people there at Razzari Ford read more

I purchase my chevy HHR through them, and when i have car problem, the service guy , Andrew Snee, was very helpful. he's a very busy person over there, but always find the time to help his customer. Even the most recent visit about the over heating problem, he keep taking care of it , trying to find the problem for me. Even take my car to the GMC guy to have them check ( Even tho I totally disappointe the GMC service department), I am highly recommend bring your car to him when your car need help. read more

Took my car for an oil change. After waiting they came in and told me the rear pinion seal was leaking. They got the part and fixed it. Not a week later the rear end started making funny noises and I ended up being towed to future ford. The rear end burnt up because someone at Razzari did not put more fluid in the rear end after replacing the seal. I ended up with a new rear end. Luckily covered by warranty. Never going here again. read more

Brought the car in for service. A tire issue came up upon pickup and key programming not correct. Picked up at lunch, no one available to fix, had to make another appointment. read more

***If you've had a negative experience with Razzari READ THIS and then contact them to give them a chance to fix your problem****** I purchased a 2014 Ford Focus at the end of June. I got a pretty good deal and drove off happy. After a few weeks my car started having problems with the transmission and eventually it wouldn't start, I would have to jump start it. After looking online I found out that this model of car was giving multiple owners the same problems so I thought I had been dooped. I called Razzari and scheduled an appointment to take my car in but it wasn't under warranty anymore and I thought they were going to try and charge me for any repairs. I did a yelp search to see if anyone else had problems with this dealership and found multiple complaints, however on each occasion Eric Hamm responded and asked the customer to give him a chance to rectify the situation. I decided to contact him and I'm glad I did. He put me in touch with the Service Director Mike Leap. Mike took care of me. I had an appointment two weeks out, he had me come in the next day. My Dad was nice enough to take my car in for me and he was treated very well by Mike and the other staff members. They replaced the Transmission Control Module, gave me a new battery and ordered another clutch, all at no cost to me. They took care of me because I had just purchased the car a little over a month before. I can't tell you how happy I was with the service I received from Eric Hamm, Mike Leap and everyone else at Razzari. This experience alone has convinced me to buy my next car from them as well. If you're looking for a car I would definitely recommend Razzari Auto Center. And if you've had a bad experience with them, at least contact them and give them a chance to turn it into a positive one. Customer service truly is important to them. read more

Razzari service center is the best! Ask for Andrew, he does a great job and will be returning because of him.

I found my car on Cars.com, that was located at Razzari Ford. I called the dealership to confirm its availability and Zachary Freitas confirmed it was still available. I told him I was driving down from Sacramento to purchase it. He said he would wash it and hide it around back. I arrived two hours later and Zach had the car ready. We went on a great test drive and chatted about everything, including our baseball team rivalry. I purchased the car. The only reason that I did not give the 5th star was for the very long wait for the paperwork to be ready. I had a pre-approved loan from my bank, so I felt the paperwork should have taken several minutes, not an hour, to prepare. Zach personally removed my Dodgers license plate frame and installed it on my new vehicle. That's taking one for the team!!!!!!! read more

I bought a used car this month from Razzari Ford Mazda and found in the daylight the following day that the windshield was damaged with scratches. I sent a note along with some pictures to the General Manager telling him about it and that I lived a couple of hours away. He not only arranged to have the windshield replaced but had a windshield company local to me do the work instead of driving back to their shop. It was a used car! If they're not careful they could give used car sellers a GOOD name. Bravo. read more

My car is a 2014 Ford Fiesta. The car was not purchased at Razzari since I did not live in the area at the time. The Fiesta began experiencing transmission issues. When I brought the car in, it was explained to me that it was a known issue and exactly what to expect, and, how I should deal with it. If the car needed to stay overnight or longer, I told to expect to be provided with a rental car. Luckily, so far, the car has taken no more than a couple of hours to get done. The service rep, Andrew, was up-front and honest and has been helping me with it ever since. I appreciate that. read more

This dealer is really bad. I took my car to do a trade in and one of the sales person just asked for my keys and grabbed papers without my permission and lost my registration form now I'm driving with out a registration form the sales manager told me he was gonna called me never called. Never goin back again. Bad customer service. read more

I was kept in the waiting room for 4 hours when I went in for an oil change. They told me it would be an extra 1/2 hour because it needed a new plug for the oil pan. After another 1 1/2 hours, I went to inquire. They told me no plug was available and it would need a new oil pan. I told them that was not authorized and I was leaving. I was told the oil had been drained and the car was not drivable. I went back to the waiting room and made some calls. I was arranging for a tow truck when the service person tried to talk to me. He probably saw my AAA card out. I went to tell them not to do anything as I was having the car towed. They said they made a temporary repair and the oil change was finished. The paper work showed they put air in the tires. They have green caps. I immediately went to where I had purchased the tires and had that corrected. The tire pressure was not as stated by Razzarri. I don't think they even checked the tires. They claimed the caps weren't green, and they were. I was told by AAA repair shop it is now the law that tire pressure must be checked every time a shop looks at a car. I then took the car to a AAA repair shop to be inspected. I was told they glued the plug with silicone (illegal) and did not wait for it to dry. There is a plug available. The glue may cause severe damage. If the plug falls out before the new plug can be installed, it could mean the oil will all leak out and the engine will need to be replaced. I will be filing a complaint with the Bureau of Automotive Repair and the AAA shop says they will be a witness for me. I will never go back. read more

I recently bought my dream car from Anthony Sida and Larry Turner and those two gentlemen were the very best people I have ever had the pleasure to do business with. They both did everything they could to get me what I wanted and I have never been happier. After I left Larry called me back and got me an even better deal just because they are that awesome! read more

I bought a used Ford F-150 and took it to Razzari for servicing. Andrew was totally courteous and helpful, even though he had a lot of other customers to handle. He explained what they would do, wanted to know if I had any questions, and then he promptly called me when the servicing was finished. When the other guys in servicing saw me, they would ask if I had been helped already, which was nice. My experience there was very pleasant. I recently sold the truck, but if I ever purchase another Ford, I will take it to Razzari for servicing. read more

Recently I had to take my 2012 Ford in for service and I read some 'not so great' reviews about Razzari Ford before taking in my car. However, my experience was great - from beginning to end. I will no longer be wary of taking in my car to Razarri. Ruby Perez was responsible for good customer service all around! read more

Overpriced! I went to check out a Mazda 6 that was allegedly a "touring" model, but it was clearly not. I went ahead and checked out some other Mazda 6's, which were all priced around $19,000. I tried to negotiate a lower cost because the KBB wasn't even $19,000 (thank you IPhone), but was rebuffed completely with the explanation that the cars are already "value priced", and they also have a lot of overhead to cover. I left without a car that day and later found the same Mazda 6 with lower miles for $13,800 at a Hertz dealer without dealing with the painful negotiation process. read more

Very efficient and helpful service was great, didn't wait much, Michael informed me every steps and good service I've used this company for my car checked definitely will be back read more

I'm glad I chose this Location. The Sales Associate Brian Gissendaner was really helpful and did not mind walking me through everything. Everyone their was super cool. Brian Helped me choose the Nissan Altima I purchased and I'm happy I did. I will be back to Razzari Ford in the Future. read more

We will NEVER use Razzari again!!! We're anxious to go into more detail with this review after our vehicle is serviced by a reputable business! read more

Bought a used Honda Element from salesman Scott Knight. Contacted him and although there were no images on their website he promptly photographed the entire car and texted all of the images to me. Travelled 2.5 hours to see the vehicle which he held for me even though he had other interested buyers. My only quibble would be that I was told the price could be reduced by $200 but on arriving was informed that was not the case. Also had a couple of errors with the finance department - my initial deposit not being recorded when I returned a week later to pick up the vehicle. Overall I am very happy with the experience. When I finally collected the car Scott picked me up form the Amtrak station and filled the vehicle with gas before I departed. read more

Wow, I really appreciated all the help figuring out some problems with my Ford C Max. The service dept was excellent. I was just driving through the area and stopped in the service dept. for help. read more

I wanted to take the time and write about the great experience that I had at Razzari Ford. I had been looking for a car for about 2 months and one of the places I considered was Razzari Ford. I sent an an email and received a prompt and courteous response from Mike McKay. Throughout our correspondence, Mike was always very helpful and I never felt pressured. Likewise, when my husband and I went to Razzari to test drive a car, Mike took care of us. Anyone considering purchasing a Ford should go to Razzari to do so! read more

I purchased a Mazda and although the communication was a bit rocky at first, I was directed toward Zachary and from that point on, the process was efficient, professional and I ended up with a great deal on a nice car. I found the vehicle online so I called and spoke with Zachary around midday, filled out the online pre approval for credit; test drove the car that afternoon and took it home. All in all the process was smooth and I would definitely recommend Zachary. read more

I have lived in Merced most of my life, I recently purchased a car from my neighbor, during the transaction I was informed that she had Razzari Ford put a new motor in the car but was unsure of the mileage on the car at the time. I thought to myself that it shouldn't be a problem to get that information I would just simply call the dealership since I was going to have the car serviced there anyway. When I called the dealership and explained the situation and why I was interested in knowing when the motor was replaced. I was told that they would not give me that information and I would need to contact the previous owner. What is upsetting is the information is available to anyone via Car-Fax for $40.00 a report. I may be wrong but as a prospective new customer to your dealership wouldn't you want to get my business?? I guess my experience with Razzari is right in-line with the others that have left reviews "Not Good" read more

We were extremely pleased with the no hassle haggle car buying process. Test drive was great, information was great, overall great experience. Would highly recommend our sales associate, Brittney, as well as the other dealership staff. read more

I bought a 2012 ford fiesta from razzari, very happy with the vehicle i have had absolutly no problem with the vehicle brought it to there service department for service and received excellent customer service, my advisor Andrew, was very helpful and kept me in the loop on every aspect of the service. I definitely recommend razzari ford as your service station for any need and Andrew as your advisor. read more

I found the car I wanted online at Razzari Ford. Made an appointment to see the car. Ashley was our sales person she was very pleasant and very helpful. Ashley made my car buying experience stress free and fun. I am very pleased and will do business again with them in the future. read more

Great service and very friendly! They even called a few times to see how things were going after we purchased our vehicle. We bought a 2006 Lincoln Navigator and since it was an older vehicle the interest rate on the loan was higher (6.9%), even with our good credit. Kenny from financing called a couple of days later and said he did some extra work and got us a lower interest rate at 3.6%! Such a huge help, thanks Kenny! read more

So from the buying of our vehicle side of things, I would say they do a good job. However, Razzari's service dept. is a joke. Don't get me wrong, the service advisors are very nice and professional, so I am not dinging them, however, the mechanics Razzari has employed have no business working on vehicles. My wife's car had a slow leak in one tire and the low pressure light kept coming on. I had pinpointed which tire it was and sent her to get it fixed. The "mechanic" couldn't find anything wrong, and had even stated on the paperwork he had completed a dunk test of the tire. He told her it was probably just the weather getting cooler (which I do know will cause a tire to lose some pressure), but this had been going on for quite some time. So he sent her home with an aired up tire and sure as hell a week later the low pressure light comes back on. This time I took to a local shop (a friend on mine) and using a spray bottle with soapy water the leak was found within a couple of minutes. I had the "real" mechanic mark the sidewall with chalk pointing to the location where the nail/leak was at and went back to Razzari to show them there absolutely was a leak. I also let them know the original mechanic should not be employed as such if he couldn't find a simple leak. After waiting for a while the advisor came and told me it would be a few more minutes because the mechanic was having a hard time finding the leak in the sidewall where the chalk arrow had been drawn to show them where the nail was in the tread! Recently (and the reason why I'm reviewing them now, because Razzari keeps asking via email for a review) the wife's car had to have a new engine put in via the powertrain warranty. The time it took was actually pretty good, except for getting a call from the advisor stating it would be a little longer getting back because the mechanic had sheared off two bolts installing the engine. So we got the car back, and within 600 miles of driving it, the check engine light came on. So back we go. We were advised the coolant solenoid was faulty (which the reason we had to get a new engine was because coolant was leaking into the engine due to a faulty design of the engine 1.6 L). The advisor admitted the solenoid was most likely damaged during the engine swap and install. So long story short...I haven't had problems with the sales side, however once the warranty is out I will be taking my Ford vehicles somewhere else because the mechanics suck at Razzari. read more

I purchased a vehicle new in 2006 from Razzari and have returned recently for services. The sales staff was as friendly as could be and worked with me on the price and trade-in value. I went in for service recently for a full inspection, oil change and brake service. Though my front brakes were making noise when I brought it in, they were still doing so when I left (I didn't have those done at Razzari). However, at least leaving, I knew they were okay following the measurement taken upon inspection. They did service the rear brakes (replaced original pads & turned rotors) and I was pleased to find out everything was in the "green" otherwise. I thought with the age of the vehicle, I'd need a bunch of maintenance work done, but they said it was all okay. I appreciate their honesty and thorough work. I could have easily been taken advantage of. My only "gripe" is that it took all day. I had an appointment at 9:15am and waited for the vehicle and didn't get out of there until 4:15pm. The staff did continue to give me updates in the late afternoon without me having to ask. They were quite friendly and helpful. They did have a shuttle service and offered to give me a ride, but I opted to stay. I just might suggest you either drop off the vehicle or take them up on the shuttle service and leave them to do their thing. :) The price was not bad at all. I did arrive with coupons from their website for the oil change w/"The Works" inspection (~$40), as well as the brake service (~$180). I feel the caliper of service is much greater than I could have received anywhere else. With a comparable price that didn't require a mail-in rebate, it was a win-win. read more

Two stars instead of one because they did the right thing in the end. I believe they are practicing, either intentionally our out of neglect for procedures, what is commonly know as the "while you were away" scam. My daughter is a UC Merced engineering student and driving a Ford Focus that I purchased new at Heller Ford in Escondido in 2007. She left the car at Razzari for service and asked to have two problems looked at. The service rep called later and gave her a price for both issues to be fixed, $580 and $350, respectively, as well as some additional recommended work to be done. My daughter called me for a second opinion on the service work. I told her the second item of work did not seem necessary right now, but go with the first for $580. I also asked her to go back to Razzari, and speak directly with the service agent that looked at the car, because I recalled (incorrectly, by the way) that the noise from the first issue seemed to be an engine noise, not a wheel noise. My daughter was advised on the phone not to come in, because the service rep could talk to the mechanic directly. She's a smart cookie, so she went in anyway. Here's where things went wrong. When my daughter told them that she didn't want the second item of $350 fixed, she was told that the first item would now cost more, almost $900. She called me, and I called and spoke to Mike, the service manager. Mike apologized and we discussed the events that I've described. Both of us were relying on second hand information, by the way. Mike said that there was only one quote document generated, and that would be what the service associate would have been reading from when she called my daughter the first time. Not only was the first item more than $580 on the document, but Mike said the second item was more too. Had my daughter agreed over the phone to what was originally presented to her as just over $900 in repairs, her bill would have been double that when she picked up the car. Mike, I apologize for what I said next and hanging up on you. I told my daughter to pay the $120 x 2 diagnostic fee and get the heck out of that place. I think one of two things happend. Either the service manger just misread the original quote to my daughter, or she was low-balling the quote to get the service work agreed to. In either case, the dealership is at fault and needs to put in place procedures to prevent this type of thing from happening again. Mike, I give you credit for not charging my daughter the diagnostic fees. read more