This rehab facility is horrible. It is not rehab at all. My mother became sick within this…read morefacility because of their poor care. My mother was sent here to strengthen the bacteria balance in her gut. She was forced to wear a diaper and was not permitted to use the toilet, and she is not incontinent. She would tell them I have to go to the bathroom and they'd say well then go in the diaper and I'll come right back and change you, and they wouldn't be back for hours leaving her to sit in her own waste. The food she was served was so bad sometimes she did not know what she was eating, but she had to eat because she was so hungry. I sent her food from Instacart so that she would have some healthy food to eat in her room. They would limit her water so that she would not urinate which resulted in delirium. She called me in the middle night and her mouth was so dry. I could hear her lips sticking together because they were refusing to give her water. They ignore the call lights. They would leave her in her poopy diaper for hours at a time, causing her to get UTIs. The delirium that she acquired at this place from their inadequate care was so bad that my California family thought that she was in her end times and was going to leave her there. When I called the office and kindly asked them to change her diaper for three hours to change one diaper, they hung up on me. I heard the nurses with unkind angry yelling tones yelling at my mother while I was on the phone and they did not know the phone was open. I texted the management of the facility trying to get my mother help and 90% of the time they ignored me. When company is there or they know the phone is open they are not hostile but as soon as there's no one around, they are. I've already called Ombudsman's to check out this facility. It should not exist; It is that bad. I drove 1800 miles to rescue my mom from this facility two weeks ago. The emotional abuse is one of the hardest hurdles to help her over. Do not take any loved ones to this facility. I will be reporting them to anyone who will listen. My son sent this up accurately when he said "that facility is nothing more than a pound for old people."

Would never send a loved one there. beyond the lies and staffing shortages and bad experiencesread more

Took good care of my mother while staying here. Was a rough transition but the staff accommodated…read moreand the nurses were extremely sweet. Mom was happy with her stay for rehab here.

My grandma was recently there, and what she went through is unacceptable. She soiled herself and…read morehad to wait two hours before anyone helped her. The caretaker who noticed the situation never came back to clean or change her. My grandma was in tears telling me this. No one in your care should ever be ignored or left in that condition. She didn't give me the caretaker's name, I don't know exactly who it was but that caretaker needs to do her job properly or find another place to work, because this kind of neglect is disgusting and should never happen again.

I showed up to go swimming and drink beers. When I rang the doorbell, they threatened to call the…read morecops if I didn't leave. Something about "trespassing". I tried to tell them I saw their 5 star review on Yelp, but they weren't having any of it. Too bad, it was 97 out and I wanted to swim.

Fun in the sun every summer. Bbq's beers and the slide straight into the pool. If your in the area…read morecome on by. Night swimming is fun as well.

My wife spend about 10 days at this facility.They evaluated her condition on her second day with a…read moreplan to get her home asap,very helpful and caring. Thank you for your loving care for your patients. Thank You James Lowe

My mom spent about 2 months at CMCC. This facility is filled with caring cnas and lvns at nursing…read morestation 2. They have worked here for a long time and know what they are doing. The RN evaluator is also caring, friendly and very capable. If family is involved and communicates they are willing to work with you for the care of the patient. The housekeeping staff is friendly and kind and always want to help. My mom needed doctor appointments and transportation and this was all arranged by the hardworking social worker. She handles the care meetings and coordinates care as if she was a case manager. She handles the hair salon and even additional nursing attention as needed. She walks around and checks in on patients. At discharge she handled all the needed items for home care and worked hard to advocate for my mom. Admission staff was awesome. They were very welcoming and made sure she had coverage with her insurance. They are great to work with. The doctor that oversees the facility was not easy to communicate to in part due to her availability. She is a full time doctor seeing patients in her office during the day. She made an effort to call back after hours but my own schedule also got in the way. It would be best if the doc attended the care meetings upon admission so goals and care can be discussed clearly. It was difficult to pinpoint care plans. Staff would send message to doc that family want to discuss care and it was hard to receive info back quickly or at all. Maybe if the doc was present at limited but fixed hours on site it would help. PT/OT was good and made an honest and persistent effort to assist recovery. It helps if family is involved and asks questions regularly. My mom was independent prior to her medical issue so the goal was set to return her as close to that as possible. You have to make it known to them where she was before very clearly. Otherwise she may be released too early and becomes a fall risk. The food staff is very nice and concerned. They made an effort to give her Greek yogurt often for her digestion. The food is otherwise not very tasty or presentable and comes from the main facility. I'm sure the quality in Claremjnt Manor assisted living is better than in the rehab unit. My mom ate mostly in her room and so could not ask for extra items from the kitchen as those in the dining room. The dining room was filled with behabing persons that need assistance eating and this was hard to see for her to see while eating. She is a social person otherwise. I would definitely recommend this facility. They have helped her recover through 4 events in the past year and a half. No place is perfect but Claremont manor care center does a great job. They want to help and truly care. We are lucky to have them in Claremont.

Absolute Nightmare!! This place is grossly negligent and it is scary the way they treat poor…read morepatients. My brother was provided with an intake assessment while being in a mental health unit, this place said they would help him. Once he arrived after being discharged from the hospital they said they could not take him. The inept staff sent him to a crisis center overnight to get his medications that the hospital failed to send him with, instead of getting their own psychiatrist to get a prescription for him, and then used this excuse that they could not accept him. They then state that they picked up my brother from the crisis center and no one verified my brother got the medications they sent him there for. He is not well and that's why we asked for the help. I am shocked at the unprofessionalism, gross negligence and I do not recommend for anyone to send their loved one here! I will be reporting them to The Joint Commission.

This place accepted my daughter, put her in the detox unit to start her treatment. The next evening…read morea staff member was doing a search and found hand sanitizer in her bag. She had just been admitted the day before and the staff searched her bags upon admittance. This item must have been overlooked during the process. Although my daughter did not know this was in her bag, since the staff had repacked it for detox, the staff member made her leave at 8 pm that evening. I begged her to have some mercy especially since she was just admitted. Her answer was no. She barely received 24 hours of treatment. It seems kicking these people out that are trying to get sober shouldnt be so easy. I am curious what the recovery rate is with people accepted into IVRS and completing the program.

The driving lessons themselves are okay, but dealing with the driving instructors can be a real…read morepain In the ass. Just a heads-up for anyone considering to have driving lessons at Casa Colina. The price for each driving lesson is now $225. It used to be $150 per session, but it increased around June or July. Another issue is that they require you to practice driving outside of your scheduled lessons. I was threatened that she may cancel my appointments if I don't practice driving. Even if you explain that you have a busy schedule or other commitments, they don't seem to be very understanding or willing to work with you. If you all want to be idiots on taking driving lessons at Casa Colina, it's ya'll funeral!

Casa Colina is so beautifully thought out! This place does not feel like a hospital. The decoration…read moreand the cafeteria is so good. My grandpa was staying here for a while until he got released. He received physical therapy and unfortunately was in the ICU. The service, care, and staff were amazing. Although my grandpa isn't here anymore, I thank the staff for being attentive and so helpful to my family.

Very helpful, my counselor is awesome, but the best are the people that work at the front, they…read morewon't make you feel horrible about yourself and play games to not want you to show up. Grade A

Staff Exert a lot of control and power over the captive clients . Behind glass barriers and…read moreimpersonal and "busy" . Doctor very blaze and only there for money paid in the job for giving the prescriptions, not because of the care and treatment of the unfortunate clients with addiction or mental psychological issues. Counselors are with basic training just checking off the boxes for State requirements. Hope the clients get the help they need. Most need more help in other matters of finances and housing etc . Very sad to see the ones streaming in daily with minimal hours for dosing that many can't make it to or miss the dosing . It is for the convenience of the staff and business not for all the sad people .

DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONE. If your…read moreloved one needs professional medical care after a hospital stay, please think very carefully before choosing this facility. While the building looks nice and the rooms are private, that is where the positives end. In our experience, the medical oversight was deeply concerning. The physician refused to adjust treatment plans despite clear and ongoing signs of decline. Even as our loved one showed both objective and obvious symptoms worsening over time, no meaningful changes were made. There appeared to be a lack of proper assessments, and when serious issues were identified -- primarily because family members insisted on testing -- there was little urgency or corrective action. Staff did not consistently follow orders and did not seem to recognize signs of medical decline. Concerns raised by family were often minimized. For three days we requested that our loved one be transferred to the ER due to significant changes in mental status and severe migraine symptoms. The physician refused. When EMS was finally called, emergency personnel immediately recognized the seriousness of her condition. We had to sign a waiver to transfer her to a hospital 20 minutes away because she was considered unstable -- yet staff at the facility continued to say she was "fine." Within days of transfer, her condition deteriorated to the point where she could not speak or swallow and became nearly unresponsive. We were preparing funeral arrangements. She later described experiencing severe hallucinations and believing she was in hell. It was profoundly traumatic for her and our entire family. We also discovered she was not receiving the correct dosage of a critical medication that had been ordered by her previous facility. This likely contributed significantly to her decline. Had we left her there even one more day, we firmly believe she would not have survived. Our loved one had none of these issues prior to admission to this facility, and since receiving proper hospital care and being restored to her previous treatment plan, these issues have resolved. We will be filing formal complaints with the appropriate medical and licensing boards. In our opinion, this facility is not equipped to safely manage medically complex post-acute patients. If your loved one only needs stable rehabilitation, it may be adequate. But if they require close medical monitoring, I strongly urge you to consider other options. Our family went through an avoidable nightmare. Please advocate aggressively for your loved ones.

Stop allowing students and employees to park in your parking lot in all of the front spots,…read moreincluding handicap spots & not using a handicap placard (after coming here for a while, you start to learn who's car is who's). When we come to visit my family member, I'm often unable to find any parking, including any handicap spots (I have a placard, and the cars in these spots never have one displayed). I see employees and students lingering in their cars in the parking lots. They should be in the overflow lot across the street. Today I was unable to visit my family member, because the parking lot was completely full of students and employees. To add: the receptionist is often not present, and technically anyone can make their way into this place & go anywhere they want, making it seem unsafe for our elderly family members who reside here. Do better