UPDATE it is so amazing to me that I got a final bill faster than I could get my service repaired or restored. Less than 24 hours after I canceled my service I received a final bill for $1,300 because I still have the equipment. They have no physical place for you to drop the equipment off, so I had to go to a Fed-ex location. They were supposed to send the label the day I canceled service but I never received it, when I asked for a credit on the last bill which went down to $140 after the equipment was returned, I was told that they couldn't do anything because I had already canceled service so now it's definitely an issue for FCC and BBB. Stay tuned. read more

From 2005 until 2017 RCN was THE ABSOLUTE BEST 2020 and onward ... HORRIBLE WiFi has gone out 3xs in 3 weeks and they want to charge me again to send another technician out Their customer service and tech support passes calls around without any of them possessing any technical skill or ability troubleshoot which results in them having to send a technician out so they can bill for it. What happened to this company..?!? VERY SAD to see a once straight forward, reliable and helpful Company turn into revenue-before-customers ruthless business. They're worse than AT&T ... and that pretty much says it all Several class actions against Astound/RCN which is t a surprise. read more

Well the score here says it all...RCN is possibly the worst run company in the history of companies...Unreliable, unprofessional, down all the time for no apparent reason meanwhile holding a strangle hold over many in Chicago who would love to have a different service. Just go bankrupt already or go out of business so someone can step in a run this company with some type of reliability. My favorite thing about RCN is when their service goes down they are nonchalant and the automated voice just say it will be back up sometime in like the next 5 or 6 hours and there's no way of getting a live person on the phone. If only I could give this terrible operation zero stars or less...And Honestly that would be to kind. This company is a joke read more

Cable companies in general are horrible because like phone companies they have hidden fees and bring you in at an attractive rate just raise the expected price on down the line. So usually I break down my reviews starting with the good and move on to the bad (if applicable) but there's no good today guys. I cannot think of one positive thing about having RCN. I promise-- not one. Cable is horrible and RCN is EXCEPTIONALLY horrible because not only do you wake up one day and your bill is $200 but your services never work. You hardly get what you pay for. We have a dvr in the main room and a box in the first bedroom. The box in the bedroom NEVER works. It always gives me a no connection alert. I have shows that I record that I don't get see because the main box is having connectivity issues. My and husband and I are every very busy individuals. We do not have time to trouble shoot with RCN once per month. The few times we did trouble shoot, they did not resolve the problem so we wasted 30-45 min for nothing. The technicians won't come out for up to 7 days. One day they charged us for the technician coming out because they said the issue was our fault which was totally unfounded. It was their faulty equipment. Good thing my husband caught it on one of our suspiciously high bills and demanded they remove it. In two years I can honestly say I've only half used my service and paid these ppl thousands of dollars. It's quite sickening. Right NOW my cable isn't working. Oh and the interface sucks. It's from the early 2000s. Very outdated. And the on demand is a JOKE. The titles are all out of order and many times they aren't numbered so you don't know which episode you should watch next after the previous. If you have RCN in your building. Just get the internet and local channels ONLY if you HAVE to and use your smart tv to download apps for your other favorites shows and networks. read more

RCN Telecom Services - It's a picture of my cable not working AGAIN. Can't wait to move and transfer over to Xfinity. - IT Services & Computer Repair Near Me - Chicago, Illinois

Wish I could give them a zero star! Sales rep Xavier Manual in the Chicagoland area lied about how much everything would cost, his manager Carlos Bahena promised to rectify my bill. Spoke with customer service every week for hours. Tammy supervisor did not help even after she promised to follow up with me. Holly supervisor was rude and unprofessional. I forwarded my emails and conversations with Xavier and Carlos with their false promises to rcnts@rcn.com upon customer services request. By far the worst service ever dealt with. If these conversations are being recorded I highly recommend corporate look into these and all of these individuals be fired read more

I wish I could say that I've had at least one positive experience with this company but I haven't. * Their service is unreliable. We are often without internet. Sometimes it's just a few hours, but most recently it was five days. * They increased my rate by $15/mo without any warning. * Their faulty equipment fried my modem (according to the technician that can to the house). * I requested they replace the modem since it was and error with their equipment; was told I would receive a call with a final verdict in 24-48 hours. Case was closed without a call back for two weeks. * They charged me double for the next month's bill. They get away with this because they have the cheapest service in Chicago... but it's cheap for a reason. We're switching to Comcast. read more

RCN has a stranglehold on the lake shore area of Chicago. If you have the option to go with another provider... I may be worth the added cost because the service is really bad... it's cheaper for a reason. Service people out in the wrong address for technicians. The technicians they do have are 3rd party contractors and really have no loyalty or connection with customer service. Expect long waits on the telephone 30+ mins at times... outdated TV menu cable options with limited functionality. Up until I had to move I would have suggested this company to people who have arrived in Chicago. It feels good to have a competitor that is not Verizon or Xfinity. But where the major corporations fail... you realize that at the very least... they have functioning technicians who are able to service you with much higher speeds. read more

RCN now known as Astound. The only thing that is Astounding is there price and customer service or lack of! I had an issue with Internet and was told if they schedule a tech and he comes out and he determines it's my fault there is an 80 dollar charge. Or I can pay a small amount each month to protect myself from this charge...hmmm get screwed a little each month or screwed big when I need it. I have GIG speed and already pay 120.00 so neither is appealing. I'll be looking for someone anyone else in the interim! read more

RCN, now called ASTOUND, will ASTOUND you with BAD customer service. They recorded my email incorrrectly, though the sales person had it correctly and even emailed me to thank me for the new account. The customer service people could not correct my email or let me login, because the would not change the email without a PIN which is on my be EMAILED TO THE WRONG EMAIL. Astounding, eh?! read more

I met my RCN representative, Juan, at my high rise building. He was running behind...I could tell. He was in a rush, and I caught him on the doc.?He stopped and helped me!!l! I would like his boss to know how polite and professional he was! read more

Cable and telephone lines came down by a tree early Oct. After 6 calls to rcn asking to have them put back up, still nothing. Every time they said a crew would be out in 3 business days but no one ever shows. read more

Backward outdated technology. I want to use an app away from home, I cannot log in to RCN. I go to tech support and they tell me I don't have an account, then say I need to create a new one. Their technology is old, they use TIVO boxes in the home, and on the road they don't have mobile services such as Xfinity has. read more

I am more disappointed than anything else with RCN's billing/equipment management department. Their service is good and consistent. For the two years I had their service, they acted as a legitimate substitute from the oligopoly that is the cable/internet industry. However, when canceling the service (I only canceled because they don't offer service in my new location), they were unable to provide details as to what I needed to return. They stated on a chat (which they refused to give me the transcript) and via phone that I could not return my modem because it was now built into the wall. Alas, they still found a way to charge me $100 for it. Excuses ranged from (well you need to return it anyway) to (it does look like you returned your system, but our equipment department takes time to process). This was a full week after returning the equipment. It is clear that RCN uses autopay to immorally and illegally charge less attentive customers for items they have no business charging for. read more

You will routinely get a fraction of the speed you are paying for, and when you call RCN, they'll blame your equipment with no explanation for why multiple sets of equipment produce the same poor results. Oftentimes their tech support will suggest outdated solutions that you have just told them aren't options and sometimes tell you factually incorrect things about your set up (e.g. "you are not on wireless right now" when you are, in fact, successfully connected to wireless). I wouldn't recommend them, though I am not convinced their competitors are any better. read more

If I could provide zero stars I would. They have terrible service and even worse customer service. Their customer service representatives lie and don't address real issues with service. They were recently purchased by Astound but have the same terrible service. read more

Worst experience ever. First off, the service was always so so for the 3 years that i had them but that i not the problem. Last month when a city truck tore my line down leaving me with no internet they did absolutely nothing. They informed me that they contract out the company that does the outside wiring and that MAYBE in 3-5 days I would get a call from this contracted company to set up an appointment to assess the damage and then that company would set up another appointment to rewire me. They used the excuse that corona is affecting the companies time frames for getting to service people over and over again. It's march 2021, not 2020 that excuse is not as strong as it was now. 3 days pass. no call so I call RCN again and ask to speak to a supervisor. Supervisor says the same thing. I just have to wait. 3 more days pass (6 days total offline when I run a decent-sized company out of my house that i have done so for the last 6 years) So I call again. Same thing. A total of 10 days pass and I am done waiting. I go to Comcast they had someone out to my house in less than 24 hours to rewire me and have me back online. Now 20 days later I see I have been auto charged for the time that I had no internet up to my cancelation day and that they have charged me for the equipment. that I have only had the label for 11 days to return it as they have no return center near me. And yes. maybe 11 days is a little long to return the equipment but they took no urgency towards my situation so I took no urgency towards returning their equipment. After just getting off the phone with them they are crediting me back a whole $12 towards the bill during the time I had no internet. They said once the equipment is returned they will send me a check. SEND ME A CHECK! My money should all have been refunded. I lost money from my business being offline those days. I am high risk and can not just go galavanting around in the world right now. This company is absolutely ridiculous. I can not believe that they did not even care to rewire my internet but are more than fast to just start charging me for things when it has not even been 20 days since the service was canceled. I say do not ever use them. Comcast is not exactly known for being the best either but at least they have the power to fix issues when they are down and have enough centers that if you need to return something you are able to do it close to you and not have to drive 45 minutes to do so. I told them well this should work both ways if you guys got to use the excuse that my internet line could not be rewired to my house because of corona can I not use that excuse since I am a disabled woman who is immune-compromised? So getting to your far-off land return centers and standing in line with multiple people before I get my vaccine this weekend did not sound like a great idea. But no apparently it doesn't work both ways and well less than a month is enough time for them to charge you for the equipment. Bottom line this company is garbage. do not go with them. all these companies are garbage so at least go with one of the ones that has some manpower backing it. For fun too added is a picture of how they had just tied my line in a know around that metal piece and just had the wires hanging everywhere outside. Comcast actually ran the line through the wall of the outside of the house and used a connector when they redid it. not this sloppy garbage. read more

RCN Telecom Services - IT Services & Computer Repair Near Me - Chicago, Illinois

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Don't use RCN for Business! I just saved you money and customers. It been months try to get the system running properly. RCN want to keep upgrading my package and the extra cost still give the same poor results. I have to spend my employees home to work. It absolutely ridiculous read more

Their service sucks.. just to talk to a representative you might have to wait up to 30 min and still won't be able to solve your internet issue read more

Three days and counting with no internet service. The company did NOT contact me. I contacted them each day for three days: NO useful information, nothing but empty apologies. Next ISP please. read more

Good pricing options and reliable. Clearly the installers are driven on a too tight schedule. The one we had was cordial, professional, and doing the best he could in the too tight schedule. read more

Terrible expensive service and even worse customer service. I used to have constant buffering for which it took them months to correct and then didn't want to make any concessions for the horrible or no service. The billing and specials are confusing and never what you discussed. It's all around bad. read more

What a horrible service provider! You'll be in the middle of a show on Netflix and it will kick you out for no reason!! If my building didn't make me have this shitty service I wouldn't! Save yourself the problems!! One star is being generous! read more

I have had Internet cable service for 25 years. This company took over for WOW. The Internet service is terrible! Customer service is even worse. I get Internet service for 10 minutes and it goes out for 20. I wish that Wow would come back. read more

I was with RCN for 3 years and i was never satisfied. Ranging from falsely advertised internet quality to their poor customer service that made me cancel my membership immediately. Hidden charges would come through that were never discussed and finding out my peers were getting better deals through RCN was the last straw. Other ISP's may be more expensive, but they are deservingly so. RCN internet was never reliable and they would ding you on random things that never made sense. I would call them every couple of months with some sort of issue and the internet quality never got any better. Save your time and money and go somewhere else. Their customer service reps are not happy and do not even try to act like it. read more

Horrible service. Really hard to setup their cable tv services and keep them running consistently. Would not recommend.