I would not recommend this mechanic company to anyone. I trusted Josh and Justin to install a new…read morerear end and driveshaft in my truck, and they assured me everything would be done right and I'd be "ready to ride." That couldn't be further from the truth. They called me around 2 AM saying the job was complete and asked me to send the remaining balance. Just minutes later, my driver reported that the truck was shaking extremely bad. When I called them back, they told my driver to meet them about 10 miles away--only to then say there was nothing they could do. Since then, I have been calling them all morning with no answer. On top of that, my toolbox was stolen off my truck while it was in their possession. This entire experience has been unprofessional, dishonest, and unacceptable. I paid $4,000 for work that was clearly not done correctly, and now I'm left dealing with additional damage and missing property. If they do not communicate with me ASAP, I will be filing a civil suit and taking this matter to court. Do yourself a favor and take your business elsewhere.

Justin responded to my request within 10-15 minutes and from that point forward, went above and…read morebeyond in every way. My daughters car wasnt running well and she took it to a local shop. We got the estimate and it was ridiculous. I know how to work on cars for the most part, but since Im in Maryland I was kind of stuck either paying the ridiculous prices or going to fix it myself 6 hours away. Justin agreed to do the work for an extremely reasonable and fair price, and did it the same day. I ordered the part from the local auto store and he picked it up and put it in withing an hour or so. He sent me videos of what he was doing as well as constant updates along the way. There is NO REASON to find anyone else to work on this car for me anymore, as I know he knows what hes doing and is reliable and reasonably priced. Very Satisfied

For nearly a decade, Yearby's has defined what quality service is all about. Friendly, helpful, and…read morealways comprehensive in taking care of our vehicles. Fast, efficient and fair. Highly recommend.

I was overcharged…read more I explained the problem; apparently, not believing me, they got the wrong part . . . and they must have charged me both for obtaining the wrong part and the right part. My car was in the bay for 20 minutes and they hit me with a labor charge of nearly $400. Sadly, I thought I could trust these guys from past dealings. I did not check what others would have charged until later: the *dealer* would have charged less, and two other garages would have done the labor for about half what they charged me. I won't be back.

I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

I got some service here just recently. It's impossible for me to know if I got a good deal or not,…read morebut judging by the well worn (but clean) office, I think so. I am here all the time for the Food Lion Grocery store in the same parking lot, and the ABC Liquor store across the street so I figure if worse comes to worst, I can always walk back home with something in my backpack. They did the work quicker than I expected and didn't mind that I left the car in their lot for a few days. So far so good. The stickers on the front door don't say if they take American Express, but the kind proprietor said he could do it if he had to. I said, to cover their extra fee? He said yeah. Well that worked better for me, so it worked out well. (to be clear, I paid the extra fee)

Joe and crew came through for me again. Saw steam coming from the back side of my radiator…read moreWednesday night. Took my car there at 8:30am Thursday morning... they had a new radiator top and bottom hoses installed by 3pm SAME DAY. Cost was tonally inline with what I saw the parts available for online. I've done a radiator swap or three myself back in the day so I know what's involved there. Price was super fair. These guys rock.. I'm really going to be bummed if Joe retires and one of his crew doesn't take over this hidden gem of a repair shop. Fast and Fair!

We started out taking our Mercedes here for service which is excellent...if it ain't broke they…read moredon't fix it. We liked it so much, we now take our Honda, Subaru and Ford here for all maintenance and repairs. Never had a bad experience at Lonnie's.

Brought my car in because it started dying any and everywhere. I couldn't trust to drive around a…read morecorner and get back! Took it to Lonnie, who assured me they could find the problem and fix it. They kept my car for a WEEK and hadn't looked at it. Replaced a BRAND NEW part and said it was fixed. I drove out with the SAME PROBLEM I brought it in for. Charged me $520!!!!!! I wouldn't let them TOUCH my car again!!!

Awesome customer service and very reliable people. I have use this garage for many years ranging…read morefrom oil change to small repairs and they have always done a great job and charged fair price-definitely lower than big chain repair shops. Last weekend, I found a rattling noise coming from the back of my car. I was worried about driving it and thought about bringing it to a big chain auto repair shop which opens on weekends. I am so glad I didn't because it would have cost me a pretty penny. I brought the car to Couch on Monday morning, they took a look right away, secured the heat shield from the exhaust and I am on my way! They didn't charge me anything because I am a loyal customer! You just don't find honest and nice repair shop like this anymore, I highly recommend it!

I had a great experience here. I'm a bit inexperienced when it comes to cars. Ace made me feel…read moreright at home! My car was done in 3 hours for a reasonable price. As I was leaving, Ace made sure to give me some good advice and gave me his business card so I can contact him if I ever need help again in the future. I will be coming back to Couch Automotive Repair!!

I absolutely love this business, its services and customer care. They service my Lexus and Hyundai…read moreTuscon and have replaced brakes, tires, taken care of all routine maintenance as well as given me sage advice without selling me unnecessary work. I will continue to travel over half an hour to give them my business!!

This is the best service I have ever received! Carrie was the nicest & most knowledgeable car…read moreperson I have ever dealt with. I was kept informed and updated on the repairs. I would give all the stars if i could.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.