I strongly caution anyone considering 702 Resto Guys. My experience was not only disappointing, but…read moredeeply concerning and emotionally distressing for my family. This company was recommended to us by Legacy Plumbing, but the experience started off poorly from the beginning. In prior situations, restoration companies have arrived within an hour due to the urgency of water damage. In this case, it took approximately 30 hours for 702 Resto Guys to come out. If I had not been persistent and adamant about needing someone sooner, it would have been closer to 48 hours because the technician was reportedly out of town. Given the urgency of water mitigation, that delay was unacceptable, and in my opinion, they should not have been recommended in the first place. From the beginning, I clearly stated multiple times that I believed the issue was a pinhole leak based on prior experience with plumbing issues in my home. Instead of properly investigating, I was told the damage was coming from a flooded bathroom and warned about potential mold and extensive structural damage. I felt pressured and alarmed into approving major demolition under the belief that my bathroom and ceiling would require full restoration. They proceeded to remove far more drywall than necessary -- approximately three to four feet more than needed -- claiming it was wet. The demolition was extremely messy. Cuts were uneven and unprofessional, and they did not properly seal off the work area. Even when drying equipment and an air scrubber were placed, the area was not properly contained. That lack of containment during demolition and drying is not only unprofessional -- it raises safety concerns. After tearing everything apart, they then admitted it was not a bathroom issue at all. It was simply a pinhole leak -- exactly what I had said from the start. By that point, significant and unnecessary damage had already been done. During a conversation with the owner, Kevin, he stated that he could "make it look like" the damage came from the bathroom. That comment made me extremely uncomfortable, as it implied misrepresenting the source of damage to my insurance company. I had no interest in anything dishonest. I simply wanted accountability and for the company to take responsibility for the unnecessary demolition and damage caused. I requested photos of the alleged damage and moisture findings, but they have refused to provide them. However, I do have security camera footage from inside my home that captured the verbal conversation. Additionally, during demolition, they lost the sensors to my alarm system while tearing down the door framework -- creating yet another unexpected and costly repair. Kevin later stated that he would have the damage fixed and make things right. He told me he would put the agreement in writing via email so we could resolve the issue and move forward. He never followed through. I obtained a quote to repair the additional damage, and it will cost thousands. Despite his assurances, he has not come through with what he promised to help alleviate and fix the problem. I have also heard concerning information suggesting that positive reviews may be incentivized. While I cannot personally verify that, it raises additional concerns for me about the reliability of the company's online ratings. Because I was initially told this was extensive bathroom damage, I agreed to move forward assuming I would need to file an insurance claim and pay my $2,000 deductible. I am now left with additional damage, higher repair costs, and unnecessary stress -- all from what turned out to be a simple pinhole leak. This entire situation has caused significant anxiety and stress for my family. What should have been a straightforward repair turned into an overwhelming and traumatic experience. Homeowners rely on restoration companies for honesty, professionalism, and accurate assessments during stressful situations. Unfortunately, that was not my experience here. I cannot recommend this company.

Absolutely terrible work. They caused more damage than the damage they were meant to repair.read more

I can't begin to express how great Rico, Jaycob and the other workers were during this frustrating…read moretime. A bad leak in the kitchen hidden behind walls led to a massive mold problem. Home insurance recommended 1st Response. They were amazing. Great communication all the way through... came everyday at 8am promptly till the afternoon... until the mold and demolition was resolved. Kept everything as clean as possible so dust wouldn't disperse to the rest of the home. While losing the entire kitchen, bathroom and half of a bedroom is upsetting, 1st response made things a lot less stressful. Thank you!

Look no further than First Response Restoration!…read more I had a water leak in my property and Jaycob and his crew were awesome. Always accessible, always returned emails, and always on the phone with me. These guys were great.

There was a water leak from our kitchen that damaged our laminate flooring and soaked under the…read moresink . Our insurance would cover the laminate flooring and the drying of the cabinetries. I asked for a recommendation to fix the water damage for the cabinets and my adjuster recommended DryZone and a few other companies. I chose DryZone! Ed Garza called me within a few minutes after I spoke with the adjuster. He suggested that the water damage should be dried right away so it doesn't create mold. He came by within the next hour and set up his equipments. He explained to me how each equipment works and other options I can take to prevent/fix molding issues. He was sincere when I told him I was concern about my kids and having possible molding under the sink. He helped me find alternatives to fix the molding issue without spending too much. Not only did Ed help me with the water issue we had at home, he also took time to explain to me about an AC issue at my Aunt's house that needs to be fixed. I showed him a few pictures of the ac vent that was leaking and Ed actually took time to show me what COULD be causing it and what may need to be done to dry it. Talking to Ed about the water damage and everything else was a stress reliever for me. He was kind, sincere, honest, a wonderful listener, and overall a great person. By far, he is one of the most genuine person I've ever met. I can honestly say, he has helped me with more than just the water damage.

As a Realtor, I have called on Dryzone numerous times to do restoration work for my clients. This…read morelast time was for our own home which was flooded when our water heater burst. Water was everywhere and leeched into the walls and floors...a mess! The scariest part is the damage you can't see behind walls and under floors. Left untreated, it can turn into a mold situation that will cost even more to fix. Homeowners, this is something you MUST disclose to the buyer when you sell, so it's better to get it fixed right than face a potential problem later down the road. Note: If your water heater hasn't gone yet and it's been 10 years, replace it! Ed came out and was very thorough and polite. He is a pleasure to work with and always made sure everything was done right and cleaned up by the end of the day. Industrial dryers and heaters were brought in and it took 3 days to get the moisture dried out, drywall and flooring pulled up, but it was a well-orchestrated mess. Even our insurance adjuster was impressed by the quality of work they did. Most times, restoration companies do more than what is needed to fleece the insurance company for more money. Our adjuster said Dryzone did exactly what was necessary and they did a good job of drying everything out completely and also came back to meet with the adjuster in case they had questions. Now THAT is service! This is a stand up A+ company that I will recommend over and over.

Very good company. Best Services ever, I definitely recommend them professional, clean, fast,…read morehonest. If you have water dameges it's no better guys to go with.

Yelp & Google Nubar…read moreand his team did an amazing job in assessing, demolition, drying, and communicating updates. They are a phenomenal team to have on your side when dealing with insurance company. State Farm insurance tried to deny paying for my flooring but Nubar ensured that all supporting evidence was submitted and eventually it got paid by insurance. They went above and beyond my expectations and highly recommend their business to anyone. Do yourself a favor and contact them for water mitigation and/or restoration services.

If I could give Fred and his crew 20 stars I would! I have used a few companies in the 20 years…read morewe've lived here and these guys go above and beyond. They truly cared and wanted to do the best job, which they did. They were on time, they were so kind, and their work was truly amazing. They took out a big part of the ceiling, and I still to this day, can't see where they added the new one! True magic. The crew was fantastic with all the other work as well. And my bill didn't reach the quote I was given, and he still took it off the bill. Honesty can sometimes be hard to find! So impressed. Don't hesitate to use Fred and the guys.

USAA recommended this company after my water heater exploded in my garage. They surveyed the damage…read moreand cleared out the damaged drywall and treated affected areas. I asked if they repaired the open damaged area, had an estimate generated but didn't receive it for another 24 hours. I called to follow up and get the work scheduled. I was told they would get back to me regarding a time. Days go by and again I follow up and was told that someone would be to my home to drywall the open area. The employee was a NO SHOW. I called to find out where they were and when I should expect them but got the run around again. Such poor customer service and I would never use them again.

These guys did a great job for us!…read more We were out of town, because we sold our house in Henderson. So we did all of this from 2000 miles away. I posted a project on Yelp. And got four estimates. Remediation X was the most comprehensive bid, because they did the whole project, including the rebuild of the cabinets, where mold was found behind. Our house is under contract and this was found 10 days before closing. David took care of everything and had great communication. They got the damaged cabinets torn out, did the mold remediation and replaced everything better than it was before. We could not be more pleased!

6:41 1 * Gmail…read more yelpi Reviews 今 82 Search reviews If there was a possibility to give less than one star, I would do that. This company came into our lives and turned everything upside down. They made promises over promises over promises. Many, many, many, times they did not show up. Unfortunately, we paid them too much upfront and were taken to the cleaners, they left our house unfinished, with not enough supplies to finish. We paid them for items they did not do at all. This was over a period of six months on a water damage claim that should've only taken three weeks. They were so nice and talked a big game and built themselves up . One person did not know what the other person was doing. There was no communication at all ,they could not find the cashiers checks I had given them and told my insurance company that I pocketed the money and they were never paid anything. Obviously, I kept all of the receipts, check stubs, pictures and texts and was able to prove to the insurance company that this was not the case. We were fooled by the their lies and were left holding the bag to come up with $10,000 of our own money to finish the project. For instance, when they pulled up our water damaged hardwood floor they chopped up the cement floor below so badly we had to have that redone before they could lay carpet as they could not lay tile which is what we wanted, after the damages they caused to the original concrete floor. It will be at least $25000 out of our pocket to complete, repair and replace damaged items. Do yourself a big favor and run. If you see their name they are crooks and have made no attemptte make anything, right.

No..... they did were Not professional.. and I have damages that they had done, and they took No…read moreResponsibility!!

My new home had flooded from a back flow issue. Edgar and his team were there extremely quickly…read more They are very professional, caring and supportive. Remediation was completed diligently. I sincerely recommend this company without hesitation. A job well done.

Recently we had a water damage emergency inside our home. Experiencing this emergency was a shock…read moreto the system. I immediately panicked at the thought of my property destroyed. The technicians that showed up were timely. Man was it good to see them. They got to it, removing the sitting water and repairing the damaged walls and flooring.   The drying took a few days with fans and blowers going loud. But after a couple of days, the fans were gone, and my home got fully restored.   I'm impressed with their attention to detail and the finer things to make sure my home was (entirely) restored.   I strongly recommend this water damage company in Las Vegas. They took excellent care of my home and my valuables.

This afternoon we had a water damage emergency in our Airbnb rental in Las Vegas. The owner said…read morehe'd have a Restoration company come over. Less than 1 hour later Superbest showed up to handle all the repairs, which they did with expert skills. They were fast, professional with go getter attitudes. The crew that helped us, Dustin, Ryan and Peter made the emergency much easier to deal with. Being that none of us had ever needed or dealt with a damage restoration company, it was all new to us. If I lived in Las Vegas and needed a professional water damage restoration company to fix my home, I would definitely use SuperBest Water Damage & Flood Repair.