Stay away. Waited 6 months for the bottles to be picked up after terminating horrible service. Never got credit for the bottles.

Worst service in history! For months i tried reaching out to this company because our water delivery stopped showing up. Empty bottles piled up. There customer service line is never answered and emails never get returned! The minute you stop payment on your credit card they threaten you with collections. Unfortunately to many people rely on services like these for clean drinking water to make so reviews dont matter. Just do some shopping around if possible before you sign up with this company. Dont get stuck in their trap like so many others. Wish i read the reviews before hand. read more

Unbelievably bad and unreliable delivery service. They either don't bother showing up when they say they will or they cancel at the last minute - after you have already put the water bottles out - and reschedule for another day they may or may not show up for - or reschedule again at the last minute, after you've put the water bottles out for the day. Sometimes the month is completely skipped. Sometimes after several tries for a delivery reschedule because they didn't bother showing up, you will get one, two, or three redeliveries (and charges) - no way to control it. There is no phone number to call to complain about a delivery not showing up. Customer service is incredibly bad and I'm pretty sure the only way I'm going to be able to cancel my account is to not renew my credit information after my card expires. read more

Pretty garbage. They pushed out my last delivery the day of, every day for a week. Their website doesn't work. And I can't get anyone on the phone. 2 stars bc their deliver guy is friendly! read more

Deliveries have not been a problem the last few years. The drivers are great and they are helpful. However. Today I experienced the worst customer service EVER. I stayed home for 8 hrs waiting on a new dispenser. No one showed up and I was not notified. Other companies give a 2 or 4-hour window. What a wasted day. It was arbitrarily moved to tomorrow and no one even call or emailed to ask me if that your convenient. read more

Horrible company to work with. They reschedule your deliveries when you are expecting it and can do it multiple times to where you don't get your water until the next month. When you try and speak with someone they have an automated system that redirects you do you can never get a live person and when you finally do, they don't do what you ask. I've had the wrong bottles of water delivered and then when I tried to reach someone via email it's an automated response email. I try to message them through the app and it's an auto bot. Horrible service! Don't order here unless you just want to waste money. read more

Truly abysmal to work with. Every time I try to log on to my account I get an error message saying it's been too long since I last signed in, and I have to call an 800 number. Why I should be expected to log in frequently to a water delivery service account to preserve access is a mystery. And of course every time I call that number - and there have been at least a dozen times - I receive an outgoing message that they are experiencing "unusually high call volumes" and I should expect to wait at least 25 minutes to speak with someone. I can't even give them updated payment information because I can't reach anyone. Canceling the service. Worst water delivery company I've ever used. read more

Total mess from start to finish. Very clunky and dysfunctional website, repeated last minute notifications of schedule change with no reason given, drivers don't follow drop off location specifications provided to the system, the whole thing was awful (except the water was fine). read more

I would give no stars. This is the worst company ever! They abruptly cancelled my water service, will not pick up their equipment and you cannot reach them via phone, email, or website. NO ONE RESPONDS. Buyer beware - do not sign up for this service!!! read more

Great company! Never had a problem with them. Always on time and respond to all our requests immediately. Highly recommend!

Driver failed for weeks to follow instructions. We changed our online order qty to "1" bottle. We left a nice note reminder on the cooler for the water delivery guy "ONE BOTTLE". So he drops off 4 bottles. Two deliveries in a row. So sick of the poor service. Sent a note to cancel service, but it was ignored. Wow, if we ran our business like this, we would be OUT of business. read more

Ready Refresh purchased Mayacamas Water. While Mayacamas was not a 5 star operation, and initially I was pleased that they were purchased, I have been saddened and angered by the horrendous customer service that this company dares to peddle! Horrible customer service delivered by seemingly clueless employees who seem to be trained to tell customers "no" to any question or issue. Our empty water bottles have sat out for a as month without being picked up and now they suggest we have to pay them $20 to return THEIR bottles...and that they will not return our bottle deposit. Unless you want to be ripped off and infuriated by the horrid attitude of their customer service staff, DONT DO BUSINESS WITH THESE PEOPLE. Whether it's incompetence or crookedness it's hard to tell... just avoid. read more

As everyone else rated, lucky them, yelp does not have zero star rating. My wife ordered the service and I stayed out of it. it had been a couple of years or so and she dealt with them, I Just sign up and pay online. of late, we had to make changes to delivery and it's just like this company got absolutely no communications. Called in (waited 20 minutes to get through) since there is no option to change delivery to use sidegate instead of front door. even after talking to customer service and requested sidegate, that info went no where. multiple emails to them went nowhere. Signed up for auto pay and they charge credit card right away (25 days before due date) and had no option online to turn off autopay. ended up another 20 minutes waiting on phone to get autopay turned off. Finally cancel the service and had schedule to have empty bottles pick up and the cooler pickup. it turns out it's on the day we are away due to last minute plan, no possible way to reschedule it. sent email through their system 10 days ago and absolutely no beep in response. Geezzz ridiculous company. read more

I wish I could give a good rating here. I love good water! However, all around incredibly poor customer service. Even after I closed my account, I'm still dealing with them sending me automatic payment reminders. Borders on questionable conduct on their part. They clearly go to great efforts to prevent customers from contacting them. It was frustrating at times. read more

They can't seem to deliver on time to save their lives. Two or three postponements are standard. It's incredibly frustrating. My last delivery was supposed to take place on September 28. It didn't, even though I received a text saying the delivery was on it's way. Then, on their app, the date had been changed to 9/30. Then, on 9/30, it had been changed to 10/5. No notification to me of the change. This is no way to run a delivery business. read more

easily the WORST SERVICE EVER! have been trying to reach them for a week to cancel my service with no luck! after 45 minutes on hold, a woman asked me what i wanted and i said 'cancel my account', she said hold please!!!! 15 minutes later, they hung up on me.. i don't want their service, their product, anything from this company with the WORST service! just pick up the damn dispenser that i'm paying rent for!!! AWFUL AWFUL BUSINESS!! read more

I have had this service for a while and knew that their deliveries were hit and miss sometimes but this time they went way too far. My delivery was scheduled for Monday and I actually ran out of water that day. Then, at the last minute, they rescheduled for Tuesday, then Wednesday, each time telling me that they would be there until it was 5 in the evening. And, again, today, they rescheduled again. I even called them twice, was first reassured that my water would be arriving on time and then told that there was a "truck" problem and it was pushed to Thursday. A truck problem that lasted four days! If you want your water delivered on a regular schedule, don't use this service. read more

This is a text message that I just sent to this company. "How are you people still in business? You rescheduled delivery 8 days in a row. I have the text messages to prove it. You didn't show up on the last delivery date and yet you sent me a message stating a delivery had been made. I have a picture of that message with the empty bottles still sitting on my sidewalk. I sent you a message telling you that and telling you not to bill me for a delivery you didn't make. Now you just billed me for 6 bottles when my order was for just 2. You'd better sure as hell credit that bill back to my account. I am hereby canceling my account I don't want anything more to do with you. Come and get your goddamn crap." read more

One of the worst companies I've dealt with (Covid included) and virtually impossible to get in touch with. Billing and delivery problems are almost guaranteed and no recourse for the customer to actually speak with anyone about it. Decided to go with another company that actually ANSWERS the phone and SPEAKS with the customer. Sad that Nestle has not been able to get a handle on this, reflects poorly on the brand. read more

Buyer beware! My prior water company was purchased by Ready Refresh. Since that time, I have experienced some of the very worst customer service on a consistent basis. Unscheduled deliveries. Missed pickups. Incorrect charges. Disconnected calls. Excessive wait times (the hold music adds to the aggravation). Incorrect information on file. Data "corruption" errors (for which they apologized, but did not make right without extra charges, per "company policy"). The few customer service agents who tried to be helpful did not have authority to solve problems. Even after I closed my accounts, it's like the Hotel California... you can check out any time you want, but you can never leave. Do your homework before signing with Ready Refresh, or you will regret it! read more

i had "ready refresh" before they changed their name....had to fire them when all the changes happened..delivery times constantly changing and RUDE customer service..was using someone else who was only slightly better and rent of bottles was more. went back to RR to give them another chance. they have totally blown it now. i have a check written and ready to send WHEN i get customer service. there is no excuse. i got two half messages from their robo this am. because the messages were incomplete, i have NO idea what they were wanting to communicate. the old gag about "hi call volume' makes me want to gag...and the 25 min wait which i was stupid enuf to do on two occasions and still didn't get a person....is inexcusable read more

I've been trying to reach these people for a week, on the phone and online. This time the recording said my wait would be 25 minutes... that's less than all the previous times when they said it would be an hour. How on earth do folks stay in business like this?!! read more

The absolute worst. Service is non-existent. It takes at least 45 minutes on hold to speak to someone. Twice the delivery did not show up on the supposed scheduled delivery date. They said delivery should be today. I doubt it. My client is a disabled blind vet, and you would think they would understand his need for water. They don't care. read more