Pros: Robert did a good job! We drove in from out of state, and he had everything prepared in…read moreadvance. While we were en route, he guided us through the application, credit check, and income verification process over the phone, making it all very smooth and convenient. Cons: Unfortunately, I cannot recommend this dealership overall. I believe they engaged in a bait-and-switch tactic. The price quoted to us online and over the phone changed once we arrived, with additional conditions that were never disclosed beforehand or listed online. So I believe, they do deceptive marketing. Additionally, they initially lowballed our trade-in offer by $3,500. It was only after we showed them a competing offer from CarMax that they increased their offer by $2,000.

(1 Star) I am…read moreextremely disappointed with my experience. I scheduled an appointment with Jasmine Henderson after discussing two specific vehicles that I was interested in purchasing. Prior to my visit, she provided the Carfax reports and confirmed that both vehicles were available. Based on that information, I made the 45-minute drive from the Bronx to Long Island, paying for gas and tolls along the way. Upon arriving, instead of being shown the vehicles I came to see, I was repeatedly pressured to complete a credit application. I explained that I wanted to inspect the vehicles first before discussing financing or submitting any personal information. Rather than honoring that reasonable request, the staff attempted to redirect me toward two completely different vehicles that I had never inquired about and had no interest in purchasing. After standing firm and again requesting to see the vehicles I had specifically made the appointment for, I was eventually informed that neither vehicle was actually ready for sale. Had I been told this before making the trip, I would not have wasted my time, gas, tolls, or nearly an hour of travel. Confirming that vehicles are available, scheduling an appointment, and then revealing upon arrival that the vehicles cannot be shown is unprofessional and misleading. The continued pressure to complete a credit application before even viewing the advertised vehicles only added to the frustration. I cannot recommend doing business with a dealership that operates this way.

I recently visited East Hills Chevrolet while looking at vehicles, and even though I wasn't ready…read moreto purchase a car, I was extremely impressed with the experience. A special thank you to Addys, who was absolutely wonderful. He was compassionate, caring, patient, and genuinely interested in helping me find the right vehicle without making me feel pressured or rushed. He took the time to answer all of my questions, listen to what I was looking for, and made me feel completely comfortable throughout the process. You can tell that Addys truly cares about his customers and takes pride in what he does. The entire team at East Hills Chevrolet was fantastic as well. Everyone was friendly, welcoming, professional, and incredibly helpful. It's not always easy to find a dealership where you can simply look around and feel respected without feeling pressured to buy, and that really stood out to me. I would absolutely recommend East Hills Chevrolet, especially if you want to work with people who genuinely care about their customers. And if you're lucky enough to work with Addys, you're definitely in good hands! Thank you, Addys, and the entire East Hills Chevrolet team, for such a positive experience!

Went in with my family to check out the Chevy Trax back around August of 24'…read more We got to talking with Rob A., really nice guy and very straight forward. No beating around the bush or changing things on you. After we agreed upon a price and trim level, Rob ordered it for me and we picked up our new vehicle. It's very nice and I thought he did the best he could on the price, we were very happy with Rob and even Tom the Sales Manager. That being said, my only gripe was the finance department. We got another gentleman, also named Tom. While signing the paperwork I explained to Tom that the price was different than what I was quoted by Rob, all in. He glossed over it and explained there was a delivery fee, however that was already built in to the price. I realized after taking the car that the fee was doubled up on to the tune of around $1,100 or so. After numerous calls to Tom, the finance guy, he finally sent a payment to my bank to remove the incorrect overcharge. Mind you, I had to get Rob and the Sales Manager involved for this to be remedied. I was not pleased with this portion of the transaction, but the sales part was great. Rob A. Got me everything he promised and kept his word. Just keep an eye on the final price and what the finance team puts on your paperwork. A mistake or oversight, whatever it was, it was extremely frustrating and I probably paid a little out in interest on his wrong final price during financing.

Sold me a car they said had no issues. Their own paperwrok shows no less than 8 issues. Well to…read morestart it was missing two lug nutz on the right rear tire and It had not 1 but 2 open safety recalls. The rear differential is making a noise and it can't even pass a nys inspection with all the other issues an independent mechanic found. They have had my car now for two weeks! Thats 3x longer than it has been in my possession. Maybe they will correct all of these issues and i will update if they do. I would not buy a car from them again with what I now know and would suggest others go elsewhere. I will post what my mechanic found. And will add more later.

Brianna, thank you for reaching out. I spoke with Mr. Mack, but the conversation didn't help. I was…read moretold to "read my contract" and that my tire was considered "done," even though I was originally told damaged tires would be replaced with no questions asked. I also made it clear to Mr. Mack that this situation is not Frank's fault. It's a management issue, because managers are responsible for making sure advisers are properly informed and supported. When customers receive misinformation, that responsibility falls on leadership. The way this was handled has completely broken my trust. You've lost me and my family as customers, and I will not recommend your establishment to anyone.

Working with Giannis Metekidis at Freeport BMW was easily the fastest and smoothest car-buying…read moreexperience my wife and i ever had. Like literally no joke. From the moment we walked in, his humor and personality made the entire process enjoyable instead of stressful. He's the perfect blend of professional and real -- straightforward, honest, and genuinely looking out for you. Giannis had everything lined up, answered every question with total transparency, and kept the energy light the whole time. No games, no back-and-forth -- just pure efficiency. Before we knew it, we were signed, sealed, and driving off in record time. If you want someone who makes the process effortless, fun, and trustworthy, Giannis is your guy. I'd recommend him to anyone looking to buy at Freeport BMW.

I had an amazing experience at BMW Freeport thanks to Jermaine Scott. From the moment I walked in,…read moreJermaine was professional, patient, and extremely knowledgeable. He took the time to understand exactly what I was looking for and made the entire process smooth and stress-free. Jermaine communicates clearly, gives honest guidance, and truly goes above and beyond to make sure you're comfortable with your decision. You can tell he cares about his customers and takes pride in his work. If you're shopping for a BMW, ask for Jermaine Scott -- he's the type of salesperson who makes the whole experience enjoyable. Highly recommend BMW Freeport and especially Jermaine for top-tier service.

Paul Conte Cadillac is the best dealership around. There sales team and service departments are…read moreexcellent.

Worst car-buying experience we've ever had. Rating is a Minus 5…read more We purchased a brand-new 2026 Cadillac. Immediately after signing the paperwork, as we got into the car the display screen stopped working. The dealership told us it was a minor issue and also mentioned a small nitrogen-related issue that would be fixed. We're not car experts, so we relied on their explanation and agreed to take the car home, believing those were the only minor issues. The very next day, after taking the car back, the dealership called to tell us the brand-new vehicle also had suspension-related problems that required repair or replacement. Had we known there were multiple mechanical issues beyond the display, we would never have accepted delivery. The real question is: How did a brand-new vehicle with so many issues pass the dealership's pre-delivery inspection and get handed over to a customer? That responsibility should not fall on the buyer. When we asked for a flawless replacement instead of a brand-new car that already needed multiple repairs, we were told, "You signed the paperwork, so it's not our responsibility." To make matters worse, they returned the car by leaving it in our driveway with the key hidden under an outdoor mat, without notifying us, and blocked our driveway. During a three-way call with Cadillac Customer Care, the dealership representative was rude and even hung up. Buyer beware. Don't rely solely on verbal assurances. A brand-new luxury car should not require multiple repairs within 24 hours of delivery.

Really happy with this dealership. Henry Liu was awesome --…read moresuper friendly, honest, and easy to work with. He explained everything clearly and never made me feel pressured. The whole team took great care of my car, and the service felt genuinely trustworthy. Definitely coming back and refer more people here.

Marcus Mordan help me and my wife purchase our 3rd mini cooper. Made the whole experience painless…read more He was fantastic.

BEWARE: THIS PLACE IS SCAM!…read more My coworker was interested in buying a 2016 Audi A6 with 29,000 miles at NYC Motorcars. The website had the vehicle priced at $23,500. He jumped on it immediately. When he went to the dealership, he was slapped with approximately $8000 worth of fees! $2000 of those fees were for a "down payment"; FIRST RED FLAG! The down payment is usually subtracted from the balance NOT added on top of the listed price. $2500 was for a MANDATORY warranty. Warranties on a vehicle, especially an used car, are optional; SECOND RED FLAG. $2000 for a vehicle prep fee. They were charging HIM $2000 to vacuum and wash the exterior of the car; THIRD RED FLAG. The last $1,500 was a variety of fees including documentation fees, dealership fees etc.; FOURTH RED FLAG. When questioned about the fees the sale rep became very irate and told him that he will no longer help him. Please save yourself the time, money and frustration. I'm not sure how this is legal but this place needs to be shut down. This place deserves ZERO stars.

This was the absolute WORST car purchasing experience I've ever encountered. I set up a reservation…read moreand before I headed to this location, I made sure that the location would CONFIRM that the vehicle that I inquired about was on the lot. I was given VERBAL confirmation that the vehicle is on the lot. Upon arrival I didn't see the vehicle on the lot & was told that they have a "storage" place where they keep other vehicles. After waiting for 45 minutes, I was then told that the car was "sold" and that they apologized for the miscommunication. I feel like they tried a "bait and switch" technique, where a location lures a customer into the location by stating that they have the car there, & switching them into purchasing another vehicle. After negotiation & potentially switching into another vehicle, I was also told by a representative that their lifetime power train warranty was MANDATORY for me to take, and that it comes with every vehicle. I asked him if it's MANDATORY to take and he stated that it was. I then asked to speak to the sales manager who COMPLETELY BRUSHED off the fact that his representative are forcing customers to take warranty that's proclaimed OPTIONAL. The sales manager explained that it is in fact OPTIONAL. Once I brought up that I was feeling like they tried to bait and switch me, the sales manager completely dismissed me and told me that I don't have to buy the car and rushed me out. The representative was a heavier, short, Indian looking guy. The sales manager was slim, taller, a bit bald and wore jewelry.. (multiple bracelets and rings). I called to ask for their names and it wasn't given to me. Again, HIGHLY UNSATISFIED! Utterly disgusted by this service. I work in service myself and believe in leaving good reviews because I know how much it can help a service, however, driving 2 hours for a vehicle that's not there and trying to bait and switch me is very unprofessional! Looking forward to speaking to CEO real soon...

I had a wonderful experience here working with Craig. I came in to look at a specific vehicle and…read moreCraig did not try to dissuade or upsell me, no gimmick and no false promises. The vehicle looks and runs well and is properly priced, it is a 2012 Nissan Sentra. the management here are good Christian people and insist that high moral and ethiical values are used during the sales process. You come in and are greated nicely, there is Christian music playing, which is my thing. I even found one of my church family worked here by coincidence. My car was delivered within an hour and a half of purchase and I drove it home. They inspect it and do some work to make sure the car going out is in proper condition. I got a terrific warranty and I could only have been happier if the financing and delivery process were a tad bit faster, but in the end, you do not want to fully rush a car. My wife found the cold water did not work in the women's rest room, the bathrooms are for one person only, so they let her use the men's room

To get a text midday at work with a condescending sales guy, not my idea of how to get a sale…read more Craig contacted me today about an inquiry via truecar, i asked if the price quoted was the out the door price or if I was going to have to pay BS fees ontop of it. The response? "Obviously..I'm the best price you saw or you wouldn't be looking to come here from Mamaroneck." For me to respond with "Awesome attitude. You just lost a potential sale. Dumbass." His classic response? "Your not Potential anything but a headache..Prices and fees are fully disclosed on the True Car site." A simple yes, thats the out the door price or No, there are additional fees would clearly have sufficed... Apparently, craig thinks otherwise. Craig received a screenshot of my bank account to show that im certainly serious and able to purchase a car, and he wisely learned how to stop responding. If you plan on using this dealership, be aware that their salesmen are not to be trusted or viewed at with any sort of respect due to their various negative reviews showcasing such. You picked the wrong person to act like an ass towards.

I had my 2026 Macan's 10,000-mile service completed this morning at Porsche South Shore, and once…read moreagain, the experience was exceptional. I have been a loyal customer of Porsche South Shore for quite some time. I previously had my 2023 Macan T serviced here and was consistently impressed by the level of care and professionalism. In fact, their service was so much better than what I had experienced at another Porsche dealership on Long Island, where I originally got my 2023 Macan T. that I never considered taking my car anywhere else. That experience also influenced where I chose to lease my next Porsche. When it was time for a new car, I came directly back to Porsche South Shore. To me, exceptional service is just as important as the car itself, and they have consistently delivered on both. This morning, my husband brought my Macan in for its 8:00 a.m. appointment. Gloria warmly welcomed him and made the check-in process seamless. The waiting area is comfortable and beautifully maintained, with refreshments available for guests. Approximately three hours later, the service was completed, and the Macan was returned freshly washed, vacuumed and impeccably clean--a thoughtful finishing touch that reflects the dealership's attention to detail. Once again, Porsche South Shore provided a truly five-star experience.

I recently serviced my vehicle at Porsche South Shore, I drove into the service drive and was…read moregreeted right away by Ty. He open the door for me and escorted me to my service advisor Gloria Vaquiz (The Best) she went over a detailed explanation on what work was going to be done to my vehicle the cost and how long it would take. Gloria walked me to the waiting lounge where I waited for the service to be completed and kept me updated the entire time. Once my vehicle was completed the service manager Christopher Alves & James Reyes asked me how was my experience was. I really appreciated the time they took to ask me about my experience. I would recommend this dealership to anyone in the Tri- State area. Thanks again the team at South Shore.

professional. Listened to my needs and were accommodating. Salesman Troy Johnson was professional…read moreand knowledgeable. Pleasure dealing with him.w

If you're looking for a dealership that offers low-quality service, you've found it. This…read moreestablishment fails to follow up after your visit, ignoring your needs and preferences. They don't inform you when other buyers are interested in a vehicle or if a car has already been sold, displaying a complete disregard for your busy lifestyle. It's as if they assume everyone purchasing a Range Rover has unlimited free time to spare. I encountered a salesperson who seemed inexperienced, despite being told he had been there for five years. He lacked knowledge about the cars and couldn't answer my questions when I first inquired about a specific model. During the test drive, he only demonstrated two out of three driving modes and incorrectly stated that there were only two. Honestly, I should have just purchased the car online myself, as the salesperson seemed unnecessary. Reception answers the phone like you just woke them up at 3am . That's your first red flag After visiting the dealership three times, I was assured my salesperson would be present, but he never showed up. When the car I wanted finally arrived, I put down a deposit since I was going out of town and wanted to secure it. However, they made it difficult to hold the vehicle over the weekend, despite my clear communication about being away. They bombarded me with calls and texts during my trip, insisting on a quick turnaround. When Monday came, I returned early from my travel because they wouldn't hold the car beyond that day. Their priority was clearly to sell cars rather than build meaningful relationships with customers. Despite being a loyal Lexus customer since I was 17 year old , they showed little regard for my history. I had heard warnings about Range Rover and now understand why. Their lack of focus on customer service and relationship-building is disheartening. The showroom itself reflects this neglect, lacking even simple resources like color booklets or live examples of the vehicles. Often, the cars displayed aren't even available. In my attempt to secure financing, I encountered further frustrations. Although I have a history of paying for my vehicles in full and excellent credit , they refused to approve me for a lease, citing my last financing experience was over 7 years ago. Even after bringing in my older sister to cosigner, who had financed 2 g-wagons and a Range Rover, they still denied my application. They blamed the bank for not approving both of us but I think they probably had another buyer who they might of gave them a higher lease number . Overall, I wasted months dealing with this dealership, and I wouldn't recommend them to anyone. Stay Away !!! the reviews aren't lying. To add insult to injury, my salesperson accidentally sent a text intended for the manager directly to me, showcasing just how incompetent they truly were... the text was about me ! And how he shouldn't give me a discount cause I was also shopping at glen cove Range Rover !!!!!!!!! Imagine dealing with these people for 36 months ! They deserve zero stars but yelp doesn't work like that .