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    Realnets

    4.7 (3 reviews)
    Closed 7:00 am - 6:00 pm

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    M@ The IT Guy - Old computer could mean dirty computer! Dirt could stop the computer from keeping cool which will slow it down! Let me clean that mess!

    M@ The IT Guy

    (65 reviews)

    I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

    Matt is fantastic. He got right to work and transferred data from old computer to new computer. All…read morebookmarks files photos are transferred. Matt explained everything he was doing. I will definitely call him again when needed.

    Tech City

    Tech City

    (48 reviews)

    I opened my laptop and a blue screen appeared. I logged into my Microsoft account and followed the…read moredirections too trouble shoot on my own but I kept going back to the blue screen. So I took my laptop here to get it reinstalled. Luckily, all my important documents and stuff are on the cloud so I didn't have to worry about losing any data. I just wanted to be able to use my laptop when needed. Took it there on a Monday and it was ready by the next day. I received an invoice but no explanation as to why it happened and what I should do if it happens again. Oh well. I'll just cross my fingers and hope it'll be fine for a few years.

    TechCity (Park Ridge) - Disappointing experience…read more I brought my son's Lenovo ThinkPad in for a hinge repair estimate and clearly explained at drop-off that it was urgent since he was returning to college on January 19 and needed it back ASAP. Despite that, I didn't hear anything for nearly two weeks. When they finally contacted me, communication was very disorganized. Different techs called at different times, but none seemed aware of previous conversations, and I had to keep repeating the situation. At one point, I was told they didn't realize I needed it back quickly -- even though I explicitly stated that when I dropped it off. The delay and lack of coordination made an already stressful situation worse. I was expecting professional, timely service, especially after clearly communicating the urgency, but unfortunately that wasn't my experience. I did ask to speak to the owner and was told "he isn't available." If you need fast, organized turnaround, you may want to look elsewhere.

    Realnets - web_design - Updated May 2026

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