About a month ago, I visited Orange Tire to replace all four tires. At that time, I was very…read moresatisfied with the service and even left a 5-star review. However, my experience completely changed afterward. Today, I needed to replace my brake pads and attempted to remove the wheels myself. I was unable to loosen the lug nuts because they had been tightened extremely hard during my previous visit. While trying to remove them, I broke one of the wheel studs due to the excessive force required. I stopped immediately and went back to Orange Tire to address the issue. I explained that I had been there a month ago and that their team had overtightened the lug nuts to the point where I couldn't remove them. Instead of taking responsibility, the staff initially tried to blame rust. I can understand one stuck lug nut -- but not three out of five on a single wheel. That's not normal and clearly indicates improper torque. The manager spent about 15-20 minutes on the phone (possibly with the owner), and eventually told me that I would need to purchase new parts myself, bring them in, and they would replace them for free. I offered a simple and reasonable solution -- just reimburse the cost so I could handle the repair myself and not waste additional time. However, the owner responded in a dismissive and unfriendly manner, refusing any refund and insisting I follow their process. This situation shows a lack of accountability and poor customer service. What started as a great experience turned into a very disappointing one. Be careful -- over-tightened lug nuts can cause serious damage and additional expenses.

I cannot express enough how grateful I am for this company's professionalism, lightning-fast…read moreresponse, and extremely reasonable pricing. They operate 24/7, and unbelievably, they did not charge extra for an after-hours emergency call, nor was there any type of travel fee. This alone speaks volumes about their integrity and customer care. I had a blowout in my kid's Tesla on a Friday night around 9:30 PM, and within 45 minutes of calling, they were already on-site changing the damaged tire. I assumed they would put a slightly used tire on, however it was a brand new tire. The total cost for their services was less than what I would have paid at a tire shop just to purchase one tire, which is incredible given the convenience and speed. The only reason I went back to discount tire today to use the road hazard warranty that I had purched when replacing these tires last month was purely for my OCD ways and wanting my set of 4 tires to match. The two technicians who arrived were extremely polite, professional, and understanding, knowing how eager we were to get safely back on the road. The payment process was also seamless -- they accepted Zelle, making it one of the easiest parts of an already smooth experience. Huge thanks to David and his coworker for their outstanding service and for getting us back on the road so quickly. I will absolutely recommend this company to anyone who needs tire service. Exceptional experience from start to finish!!!

I had originally thought I had scheduled a tire rotation and balancing appointment with this…read morelocation. Once I found out it was for the other location in Round Rock I nearly lost it. They were very understanding and quick about everything. I was in and out in 10-20 minutes. Thank you for the great customer service at this location!

Pretty bad experience here today. Came for their free tire air check that they gladly offer, but…read morethere was no one available to help me nor did I receive any kind of acknowledgment that I was there. I arrived at 5:30pm, close to their closing time, so I didn't expect fast service. But I counted at least 8 employees who saw that I was there but tried to avoid eye contact as I sat in my car. It was only when an employee drove in with a Discount Tire fleet service vehicle at 5:40pm when I was warmly welcomed and told that the workers in the office knew I was there and I would be assisted shortly. An employee helping another customer did also check on me from a distance. After another 8 minutes, an employee named Cameron came over to help...then proceeded to joke with one of his colleagues in the parking lot who was helping other patrons that his colleague needed to help me when he was done. His colleague was just as confused as I was. I asked Cameron for a tire check and tire pressure to a certain specification, which was done on only two of my tires. Cameron then tried to explain the mechanics of how tire pressures worked and how I didn't need my other two tires checked. I firmly asked him to check, which he did and filled my tires to the requested tire pressure. When it was done, the time was 5:52pm. For something that should have at most taken 10 minutes, this was a big time suck. All in all, I left frustrated and annoyed. The guy in the fleet vehicle did his job well. I much prefer the Discount Tire in Leander over this location.

Another great experience with this team today. Needed tires replaced and an oil change, and was in…read moreand out in under two hours. Good price and guarantee along with it. Very responsive, very courteous, and this location in particular had earned my trust. Could I go cheaper elsewhere? Maybe. But you can't put a price on peace of mind. There's another location closer to my house, but these guys give me the warm fuzzies that I was missing there (any Dave's will always give good service, but they were just not as personable at that location for whatever reason). Thank you to Jason and the whole team!

I've had two different experiences at this store. The first time I went, 10/10!! A million out of…read more10!! I had an oil leak scare and they quickly fixed it and explained it to me as well as next steps. The second time I went, I called around 7AM and asked if they could fix a side mirror I knocked off really quick. They said yes. I bring it in & ask for a diagnostic. They return it to me with the mirror still broken telling me I'd have to spend around $3,000 and wait two weeks to get fixed. I asked if I could bring a cheaper used mirror I found & pay them for labor and they said no - making me think this was beyond easy repair. I took it home, and my boyfriend fixed it easily with no tools. Disappointing.

Excellent experience with J&J. I had a second set of tires that were slightly used. I needed to…read morereplace only my front tires and everywhere Named Brand I called said they would inly install new ones. I got off work, ate dinner and arrived by 6 PM and they balanced and installed two of my tires on the front of my Raptor in 30 min. I sat inside with the A/C, used their clean bathroom, and played with my phone. In no time I was done. $40 per tire! Great Service and a Great Price. I highly recommend.

Called in to verify inventory, immediate response and lots of options. super quick 4 tire swap less…read morethan (45min), cheap and reliable. Nice guys ill definitely be back!!

great people and great pricing…read more they are not closed!!!!!! yelp is a shady app, and the claim businesses to be closed so they are forced to get a subscription with yelp.

I first went to Jerry's back in 2022. I rated him 5 * then and do so again. My 2015 Super Duty…read moreneeded the alignment fixed from the horrible roads in the City of Houston. Called at 8:10 AM Monday and asked when I could bring it in. Jerry said in Thursday would work. Dropped it off at 8 and got a text at 12:40 that it was ready. Great fast service and the price was the best part. Inflation sure has not hit Jerry's like everywhere else. I also found out I had another issue that needed to be fixed. Jerry did not do that repair, cab body mounts. You cannot go wrong bringing your vehicles here. GREAT SERVICE and PRICES!

people were freakin amazinnnn 100/10 helped me with some rims after trying so many different shops…read morequality is amazin price is very good and affordable they also do finance came in clutch for real thank you guys so much again

I purchased tires for my lowered (H&R Springs) 2020 Dodge Charger GT from these folks and the…read moremoment I walked in on my initial visit, I knew I took my car to the right place. Excellent customer service, Quality products, and fast turnarounds! Today I simply went in for a tire rotation and was met with the same amazing attitudes and peace of mind. I appreciate these guys and their attention to detail in everything they do!

Pickup Heaven did something that has become incredibly rare nowadays: they did exactly what they…read moresaid they would do, finished precisely when they promised, and delivered an upgrade I absolutely love. Chris, in particular, was fantastic--very cool, friendly, professional, and helpful throughout the process. Getting in and out of my big Chevy 2500 ZR2 is so much easier now, and it looks sharp. Thanks so much, Pickup Heaven! Highly recommend.

The guys at Pickup Heaven are great to work with, Mike and Chris. They are one of the very few…read moreshops around that will perform labor only (if requested) for customer supplied parts, that is, you can buy your own parts and they will gladly install them for you. Aside from that rare service, they are experts in all things trucks, upgrades, accessories, tires, wheels, you name it. I've had them install several items such as Bilstein front leveling struts, a cold air engine intake and rear coil lift springs on my truck. Every mod is done quickly, with care and precision and at a very reasonable price. Save time, money and frustration. Take a trip to Hutto and trust Pickup Heaven with your next truck mod. You'll be glad you did.

Wow! I received same-day service. My dealership quoted me a price for axle replacement, but Auto…read moredid the job for $800 less. I dropped off my car, and Mark quickly called me back to explain what was needed and provided an estimated cost. By 4:30 PM, it was ready! I hope the mechanic stayed warm--I happened to choose one of the coldest days in Austin for my service. When I arrived at 6 PM, right at closing, Mark still took the time to explain the issue and how it was fixed. Thank you for your excellent service! I'll be recommending you to everyone. In fact, I found out about you through a friend who goes to All Tune Auto.

This was my first time there, and i had a great experience. I found there was a big screw in my…read moretire, and they were able to get me fixed up same day. Would definitely go back.