The customer service was outstanding. The low score is because the only thing available when we…read morewere there was the arcade and bowling. We went early in the day to beat the crowd only to find there was no crowd. The bowling was fine and the kiddos liked the games so it wasn't a total loss.

I took my basketball team in on a Saturday without any notice due to our tournament schedule, and…read morethe ops team made it work for us! They helped us out efficiently and gave me a good deal for my boys to be able to do all the activities at an affordable price. While they don't yet have all of the activities on the website, what they do have is great. Well the one exception is their shuffleboard table. It needs new equipment. But bowling, billiards, laser tag, escape rooms and the ropes course were all awesome! The pizza was pretty good too, and the parents enjoyed the beverages. It was a super fun place to spend a few hours between games. And the service was really attentive!

We ate at the Scratch Kitchen while waiting for our go-kart time. Corn ribs were the best thing we…read morehad--100% get those. Buffalo chicken dip had good flavor, but the cheese on top hardened into a layer you had to peel off to actually get to the dip. Chicken sandwich was pretty juice and hearty. We sat at the bar and service was quicker there after originally sitting at a table with no help for a bit. Options are generally bar type foods, but the quality was definitely better than expected. Service was great! The bartender even held on to our leftover to-go box until we were ready to leave.

We had an amazing time here watching the kids play games and compete against each other! We were…read morevisiting from out of state and wanted to do something fun with the family we were visiting. We loaded a few game cards and the kids stayed busy playing the arcade games. However, there were quite a bit of games that were out of order. The kids moved on to different games they could find that were actually working. We didn't get to do the karting. It was just way too expensive for 11 of us. Maybe next time...

I am writing on behalf of a friend and her family regarding a deeply concerning experience during a…read morerecent birthday celebration for her 85-year-old grandmother. The family had gathered at the bowling alley with a large group, many of whom were elderly. Upon arrival, they intentionally chose seating at the far end of the facility to remain out of the way and to better accommodate the needs of older guests, including the grandmother, who uses a wheelchair. Once all guests had arrived and they proceeded to secure lanes and rental shoes, they were instructed by the manager to relocate to lanes closer to the center of the building. My friend respectfully explained that this would be highly inconvenient and potentially difficult, as it required moving her grandmother and several elderly guests. Despite this, the manager showed no willingness to accommodate or consider their circumstances. While attempting to comply and relocate the group, one of the family members fell and sustained an injury to her knee and shoulder. This incident understandably caused distress. When the manager was informed, his response lacked empathy and professionalism. No apology was offered; instead, he simply proceeded to document the incident. From an outside perspective, this situation raises serious concerns regarding adherence to the Americans with Disabilities Act (ADA). Businesses have a responsibility to provide reasonable accommodations and ensure that individuals with disabilities are not placed in situations that compromise their safety or accessibility. Requiring a group to relocate without consideration for a wheelchair user's needs appears inconsistent with these obligations. My friend's family has been loyal patrons of this establishment for many years and has contributed significant business over time. However, what stood out most in this situation was the clear lack of hospitality, as well as the absence of any apology or genuine empathy following the incident. This response, combined with the overall handling of the situation, has led them to decide they will not be returning.

This was one of the most disappointing customer service experiences I've seen. We brought our 85yr…read moreold family member who is wheelchair bound, and her daughter specifically requested a lane at the far end for safety and comfort to be out of harms way. That request was ignored, and they were placed in the middle of a busy, high-traffic area where specifically her daughter asked not to be placed. that request was selfishly ignored. To make matters worse, one of the guests fell who happens to be my 77yr old mom and the response from management was completely lacking in compassion no apologies , no making sure she was okay nothing just an incident report . This goes beyond poor service it's a failure in basic human decency and safety awareness. Management should seriously reevaluate how they handle vulnerable guests and emergencies. Our family feels discriminated because of the guests age.

I am a regular here and visit almost weekly, but this location is going downhill fast. The venue is…read morestarting to feel genuinely grimy. The floors are constantly sticky, and there is popcorn scattered everywhere. The biggest concern is basic hygiene and quality control. I went to get a popcorn refill and watched the young man who was sweeping the floor attempt to refill my popcorn bag with unwashed hands. I've had to ask for fresh popcorn on multiple occasions because what was originally served was clearly stale and sitting out for way too long. It's disappointing because this theatre has a lot going for it. The movie quality is usually good, the bowling and arcade areas are a fun touch, and they host cool events throughout the week. I really like this location, but management needs to get it together and prioritize sanitation and staff training--fast.

wanted this new theater to succeed, but management needs a serious wake-up call regarding…read morecleanliness and basic customer convenience. ​Gross Facilities: Sticky auditorium floors and filthy restrooms. ​Poor Projection Operations: Movie started late, skipped previews, and played for about 5 minutes with the lights full on before they finally turned off. ​Redundant Restaurant Menu: The stand-alone restaurant menu only offers around 10 items, half of which are duplicate concessions items anyway. ​Inconvenient Service: Restaurant staff just stand around while you're forced to place your order, head inside the auditorium, and then trek back out to grab everything yourself. For families carrying multiple meals, it's an unnecessary headache. ​It doesn't take long for a beautiful new facility to run down when standard care and efficiency are thrown out the window. We should expect and demand better for our entertainment options in Red Oak Texas.

Great laid back hometown bowling alley. Lots of leagues. Great bar and excellent staffread more

Recently move to the area and joined a league here. The wood lane conditions are a bit more…read moredifficult than bowling on synthetic lanes but they are in pretty good condition. The staff is friendly and helpful. If you enjoy bowling come out and give them a try!

Took my retired, 70+ yo Aunt here for a play day. We went about 1P and it was nearly empty, which…read morewas great. We ordered wings and although at sight they appeared burnt, however, she said they were surprisingly delicious and she did not have any meat left on the bones. I too devoured my plate and would have to agree with her. They are some of the best plain wings I've ever had.

TLDR: predatory sales practices and power tripping managers with means to rectify the problem but…read moreno regard for customer service. General manager had the capacity to credit account/card that was already paid for a month ago, EVEN WITH our proof of purchase. THEIR system wiped all transactions the day and time we originally visited, but they chose not to give us a refund or provide credits. GM even said he has the authority to give us credits, but he didnt want to. Made us wait for 30 min just to tell us to go through our bank. Visited about a month ago when the system was running into issues. They recommended we try reloading credits into the card to see if it worked, which we did: $110. It didn't work. We came back today (1 month later) to see if the system loaded our card and it never did, but our payment was posted. Looks like the day we originally visited (10/18), the system recorded NO transactions from 12PM-3PM. We provided proof of payment via credit card transaction, but due to them not being able to "verify the transaction" on their end (because their own system was down???) they could not credit our card/account. The GM was absolutely useless and noncooperative even with physical evidence of our payment. He literally told us he has the authority to credit our account, but was choosing not to. Wasted 30 min of our time with no rectification under the guise of "finding proof of transaction" with a system that malfunctioned and couldn't work bc IT team was not even working (on a Saturday). Powertripping leadership with no care for customer experience. Fun venue but lack of service ruined experience

I had free time to explore Arlington while a friend was there for work. One of my stops was the…read moreBowling Museum. It's not too far from the convention center area with all of the sports arenas and has a private parking lot. Entry was very reasonable - I think around $10 if I remember correctly. It's a small museum and staff were super friendly when I arrived. Even by myself, it was a fun way to kill some time. I learned more about bowling than I ever thought I would know. I also tried my hand at mini bowling - there are two lanes in the museum you can play for free. And I got a strike on my 3rd try - go me. As a not avid bowler, I'm sure I didn't get a much from the museum as someone totally into the sport. But it was till fun and interesting. There is even a whole area just for kids to learn bowling information. I appreciated an entire wall dedicated to women in the sport. You exit through the gift shop and I found bowling shoe high heels but kept my self control and didn't buy them.

I was able to visit the International Bowling Hall of Fame on a Friday afternoon. The woman…read moreworking the reception desk was extremely friendly and helpful. When I visited, I was the only person in the museum (around 1PM on a Friday in late June). I worked in a bowling alley for eight years and bowled for over 30 years so this was a very nice experience for me. You are able to search bowlers who threw a sanctioned 300 game (including myself) which was a fun trip down memory lane (no pun intended). You can easily spend 60-90 minutes here. You don't have to be a bowler to appreciate the experience. I'm glad I was able to visit.

Very cool and fun concept! Me and my wife came just to have a couple drinks and we really enjoyed…read moreour time here. They even have other activities like darts and pool. Drinks aren't over priced like most places in the area and the food we got was good. Seemed like a pretty cool place to host a happy hour/team outing too. I'm definitely recommending this place at my job. Oh and the bartender there was super nice too.

We arrived early on a Saturday and all lanes were taken (there was a Christmas party that has 4…read morelanes). The host was awesome, he gave us darts and asked us to wait until a lane opened, which we had no problem with. We took the darts and got a drink at the bar. The drinks were strong! The darts was fun but 10 minutes into the game the host came to get us because the football bowling lane opened up for us! It sounds like it is open for however long you want. We were not given a time limit! We played 7 rounds! After that we went back to play darts! We had such a great date night! The location is large and there were A TON of people hanging out! It's a great hang out spot! The staff was nice, the location was clean and spacious, there are many activities! We will come back for another date night!