Although it was located inside of our hotel, it was my first and last visit.
Myself and another guest, had just walked into the lobby. We'd recently went and got some items from the local CVS. Because they had a live band playing we were drawn in. We thought, why not stop for drinks and a light bite? We proceeded to ask the first waitress we saw about the late night menu. To which she looked us, looked us up and down, looked at our bags and then said something about her English not being no so good. Now, there's one thing I've encountered in PR and it's the use of "my English is no good" just to not wait on people and it was done here. I don't know if it was our casual attire or if it was our whopping 2 bags between us but, the initial server was so unprofessional and rude. The funny thing is she nearly broke her neck to assist a table that sat right beside us and what do you know, one of the occupants was eating dry cereal out of a box that was in a cvs bag. And wouldn't you guess it, her English was fine!
After a few moments we were greeted by a floor manager and was assigned another waitress. I appreciated the change but, the mood was shot. I elected to order some wings to go. Our new server took my order and came back shortly with my food. I will say the second server was awesomely friendly and on par with the service I was getting at the Marriott during my visit.
Maybe I should've given them another chance during my 5 days stay but, when you're turned off...you're turned off. read more