This review is mostly based on my experience with the lady/cashier who helped us. We went on…read moreFriday, 9/28, around 3:45ish. Since we had never been to Tierra Mia before, we weren't very familiar with the menu, so we sat in our car beforehand and looked over the online menu before going inside.
When we walked in, we were looking at the pastries when the cashier asked if we were ready. I told her she could help the lady behind us because she thought we were in line. There was no "hello" or greeting--just, "Are you ready?"
I overheard the other lady ordering, and it sounded like she was also unfamiliar with the menu because she was asking questions about the ingredients in the drinks. From what I could tell, the cashier seemed a little annoyed that she was taking longer than expected.
When it was finally our turn, I started giving her our order one drink at a time. She stayed quiet, so I continued with the next drink, and she responded, "Um, hold on," while giving me an annoyed look. I stopped and waited, then continued with the rest of our order.
I also ordered the tres leches muffin because my daughter had previously bought me one and it was SO delicious. It's definitely very moist, especially toward the bottom, so you really need a fork or spoon to eat it. I asked if they had a spork, but unfortunately they don't carry them, which was a little disappointing considering the texture of the muffin.
I don't know if the cashier was simply having a bad day, but honestly, that shouldn't be something customers have to experience. We all work, and we all have stressful moments, but professionalism and basic courtesy should still be maintained when interacting with customers.
As a Latina, I really wanted to support this Latino-owned business and give it a try, but unfortunately, the customer service left me disappointed. The muffin was delicious, but the interaction with the cashier definitely affected my overall experience. Hopefully, management can address this because a welcoming attitude goes a long way.
The drinks were good but nothing I would return for other than that dang muffin