Me and a couple friends came to this red lobster with high hopes as one of my friends had never been here, and was super excited as she is a seafood fanatic. We sat at our booth around 6:15 pm and waited so long for our waiter I considered leaving. Finally he came and we ordered everything at once, knowing we may be in for a long wait. In the mean time, after a long wait the host finally brought us our biscuits because our waiter had been gone for so long. Another very long time later we finally got our food, which turned out great, except one of my friend's items was wrong, therefore we asked for it to be brought out. A while later, I reminded the waiter that her item was missing and he had a bit of an attitude when he answered "it's coming." Finally long after finishing the rest of her meal she got her pasta. We kindly asked to speak to a manager and he tried to checked on us but didn't address the concerns. He didn't even speak to the waiter about his poor job done before he left the premise. All that to say, the food was good, but the service was horrible, and I think us seafood fanatics may choose a place that will give us a better experience. read more

Went for my husbands birthday this year. It use to be our go to but it seemed like the food & menu had gotten a little stale so I guess we took a break or just totally forgot about it. Well when he said this was his b'day choice I said WHAT? Why?.... fast forward he made a good choice. Menu has changed a little, service after the 30 minute (but we were told 20) wait, was absolutely terrific. The food was off the chain. My daughter had told me about the dragon broccoli so we tried that, the lobster dip, the shrimp trio & the admiral's feast. Food was really good. I had the lobsterita & he got a strawberry daiquiri, which he said was just ok. Service was excellent!!! So we'll add them back in the rotation. read more

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I ordered food from Red Lobster in Trussville and it was delivered to me but I was very disappointed especially after paying as much as I did. The baked potato was very small, cold and brown on the inside - I had to throw it away, I also did not get The Cheddar Bay biscuits. read more

Red Lobster - My baked potato - Seafood Near Me - Birmingham, Alabama

I saw the ad on TV and was like got to have it! The lobster roll looks amazing. A New England Preppy tradition that is simple classic of three ingredients lobster, mayo, brioche. My expectations were simple the hard reality is I should have made a peanut butter and jelly sandwich is what I left with. You receive at most a tablespoon of what appears of leftover bits of lobster. The mayo is absent for those mayo haters out there and what was called for fresh rolls was more suited for a rolled mystery meat that is only found at the picnic your force to attend. You hear tells of how it's a New England seafood traditional restaurant after this visit I question if they have ever been there. Would I say stay home. read more

I love this restrauant. John the server was really great. Everyone please stop by And Ultimate Lobster fest see him. Ultimate Lobsterfest Surf and Turf will completely fill you up. read more

Waiter John was absolutely terrific!!! He has great personality and is hilarious he made a absolutely magnificent spicy steak sauce.

This is my first time coming to red lobster the food was good but the service was not too good we had to ask for complementary biscuits and are waitress was not focus on her job. More likely not coming back read more

Red Lobster - Seafood Near Me - Birmingham, Alabama

Service was great! Food was great! We will be back and hope this isn't a one time thing. Consistency in good service and food is what brings us back. read more

This is a fairly new location in Trussville and it gets pretty crowded as do most restaurants in Trussville. I usually prefer to go to Red Lobster for the endless shrimp because I love their scampi and whatever they have grilled. But to be honest, I really only wanted to review this so that I could put the Cheddar Garlic Biscuits as part of my list. yummm for those biscuits. The reason it's on my Little Things list: Cheddar Garlic Biscuits read more

Stopped in for endless shrimp, drinks and football. Great place to watch the game and bar service was really friendly. Quickly brought out biscuits that were warm and delicious as usual. First round was the sesame ginger shrimp and scampi... not a big fan of the SG shrimp but the scampi was what I came for and didn't disappoint... until the second round was barely edible... they were cooked almost crispy. Had to reorder. Last I got the shrimp pasta which was good. Overall pretty good experience for drinks and the service was lively and comical. That brought the score up. But the food was hit or miss. read more

We had a phone order pick up and the girl who helped us was very friendly and helpful. She even gave us extra biscuits. However, the tilapia wasn't tasty. We got a side salad with shrimp and there were only 5 small shrimps. The interior is very nice and clean and welcoming. Perhaps if we had eaten in it would have been better. read more

Trussville Alabama Really good dinner. Kristina was our server. She was the best I have had in a very long time. She was sweet and bubbly best of all attentive. read more

I wanted to Enjoy an evening out and my daughter recommended Red Lobster. I was in the mood for seafood so I was fine with her choice. My son doesn't really care longboat the food was food so off to Red Lobster we go. We went around 7 pm so I just knew we were in for a great dinner. Not!! We were seated and the waiter seemed as if he wanted to be at work but as the night goes on he proves different. I ordered the shrimp lungini with a red sauce, my daughter ordered a regular shrimp Alfredo and my son ordered the wood fire grilled Burger. Our meals came with salads so we received the smallest salads ever made. I began to move the lettuce around in the bowl and it had brown peices in it. I sent it back. The waiter returned with another small salad with a spoon of salad dressing on it. The main course then comes out, my entree had No shrimp in it! Just noodles and a light red sauce that tasted like ketchup with water in it. My daughters lunguini had some funky tasting White cheese on top and we sent them both back. My sons says His Burger was mediocre at best . Not to mention the waiter didn't give us any refills or cheddar biscuits. I was so disappointed and I will never return. This Red Lobster has been in this location for at least a year or two . It's the worst Red Lobster ever ! Save your time and money! read more

We always enjoy Endless Shrimp time at Red Lobster in Trussville BUT this time we experienced one of my biggest PET PEEVES. There is nothing more frustrating as standing in a packed lobby, some people in the outer entrance, for a 20 minute wait while you can see several sections of open tables. I think of this as very poor management and insulting to customers. Fortunately we had an incredible server, Kimberly, that went the extra mile to give us fantastic service. The kitchen must have been 'off' as some of our dishes didn't have all of the ingredients and some weDon't know if we'll go back. read more

This is our second visit. I enjoyed the food and service both times. This is the average Red Lobster. Unfortunately, Red Lobster has gone down over the years. These days, it's just OK. read more

Red Lobster - Nice ambience. - Seafood Near Me - Birmingham, Alabama

Menu's are filthy. Staff is friendly, the green beans, overcooked, too many potatoes and beans but they're havingg to fill the plate with something since the, Lobster tail is so small. Overpriced. read more

Red Lobster - Menu's are filthy. Staff is ok, the green beans, overcooked, too many potatoes and beans, Lobster tail is very small.Overpriced $50+ for 1. - Seafood Near Me - Birmingham, Alabama

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Eh. I don't normally go to chain restaurants but my Mother In Law picked this for dinner while she was visiting. We were seated right away and the staff and service was great. Food was also good. Only complaints are there were hairs on the table, by the window, and SO MUCH dust on the windowsill. This places needs a deep cleaning read more

One star and that star will go to the server. He was the only redeeming quality. Went to sit at the bar, dirty dishes piled up. One of the bartenders walked by 3 times and never cleaned them up. After a 10 minute wait we left and ran our errands. Went back waited 30 min to eat in the dining area. Dining room needed to be swept and had to ask them to wipe out the seat because it was wet. Felt dirty after holding the menus. Went to wash hands. Bathroom smelled and was covered in paper towels and water. Trash overflowing. Ordered lobster bisque and had to send it back. It tasted as if it was warmed in the microwave. Had the seafood feast with mashed potatoes and Brussel sprouts. Sprouts were decent. Crab legs were bone dry. Meat was almost cooked out of the crab legs. The shells just crumbled. Lobster tail was obviously frozen and rice was clumpy and hard. Throughout the meal the server remained calm and pleasant. Checked on us and did an outstanding job, just wish the rest of the experience was up to par. The manger was also very pleasant. The restaurant as a whole just seemed very chaotic and unorganized. read more

We've visited the Vestavia location on many occasions because it is close to home. However our group recently decided to take the drive out to Trussville. We were pleasantly surprised by the service there. The waitress was extremely knowledgeable about everything. She has worked there for over 20 years!!! The food was everything you could ask for. But the service!!! From now on, we will make the drive to trussville, if for nothing else but the service. Great service is everything!!! read more

Great service food comes fast & fresh. Food is affordable I had a great experience everytime I ate here. You can never go wrong with red lobster loll. read more

Me and my husband decided to come here last night for our 1 year anniversary. We had such a good time. Our waitress Megan was very nice. Kept a constant check on us. My husband had the rainbow trout. He said it was delicious. He had rice pilaf and mashed potatoes with that. He had the house salad with French dressing. And he ate my coleslaw. I had the 7 oz peppercorn sirloin steak. With a baked potato with the works(butter,cheese,sour cream,) and rice pilaf. The steak was very delicious. As was my baked potato and rice pilaf. He had shock top to drink. And I had a raspberry coke. We had a constant stream of cheddar garlic biscuits. We had the warm apple crustada* for dessert. It was soo good. It had a scoop of vanilla ice cream. And was drizzled with Carmel. It was amazing. I recommend that if anyone goes here ask for Megan. read more

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The restaurant was on a wait, went to sit at the bar but the bartender never showed up. Finally just left. Try something else if you are hungry read more

Went on 1/9/21, for date night and our waiter was Johnny. Johnny was great, he recommended to my husband the shrimp bacon cheeseburger and he added a spicy ketchup, OMG is all I can say. The meal and the service as great. There was a wait due to social distancing but overall great experience and the cheesecake is a must for dessert. Go see Johnny tell him I sent you... read more

This was not my choice for seafood but family was in town from out of state so they didn't really know any better, even though I tried to warn them that we could do much better as far as seafood in the city. So I am here...parking was adequate. The waiting area seems like it was overwhelmed by the number of people waiting. The food presentation was not very good. It actually looked like smaller versions than what was on the menu. The service was just not good in general. The manager had to walk 5000 steps just while I was there apologizing and correcting other tables orders. I do remember a time when Red Lobster was top of the line and you still can't beat their top shelf Long Island iced teas, but mine never came out due to the waiter forgetting to place the order. However it seems like hard times have fallen upon the red lobster in trussville and if you are searching for a good seafood dinner you may want to look somewhere else in that area. read more

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Had no host waited 10 mins just for them to show up and Asked for a medium rare steak and got a completely raw stake on the inside servers were very slow and they weren't even busy at all just all around terrible!!!!! read more

Food was average. Restuarant was not very clean, menus needed to be wiped down as they were sticky. I ordered a regular frozen margarita and waitress brought me a red colored drink. I said I ordered a frozen margarita and she said well I think this is a margarita don't you want it. Waitress was attentative but to busy to stop and listen. read more

This was the worst dining experience ever. first we waited quite a while for a server. When the server finally came, he stated "They sat you in the wrong spot, I'm off work and have to get my kids". so ok, we dealt with that and did get a server. My mother ordered the 4 course special and was told she couldn't have the clam chowder because they needed to heat it up? um...then he said I guess he can heat it up, when mom explained she didn't really want the other soup options. The soup came out and i'm pretty sure they failed to heat it because it was barely luke warm. Next the biscuits came out way after the salads. All this we could deal with....but then the food came out after about 25 mins and moms food was cold. I asked for the manager. Now this is the most disgusting part. The manager came out and she couldn't keep her hand off her draining eyes. I asked if she needed to go take care of that and she told me it had been doing it all day. Then she wanted to bring food items to us ie a free dessert. I didn't want her touching anything food related. I was totally disgusted. just awful!!! read more

Had a awesome server Kerie thank you for great service my food was hot and fresh she was very attentive to me and the manager even check on me thank u Red Lobster for great service read more

The first time I went to this place, it was fairly new, and I had high expectations. After all, how can a place that serves cheesy garlic biscuits be bad? Well, it can. The shrimp dish I ordered was mediocre. What it lacked in flavor, it more than made up in saturation of butter and oil. Biting and chewing that shrimp needed an extra set of canines and molars. That was tough. (Pun intended.) The service was lackluster. It was like they advertised for the most apathetic servers. I guess they don't rely on tips. We couldn't get refills on our drinks without looking like we were drowning in that booth, flailing our arms. It was a waste of time and money. So, because we are gluttons for punishment, we decided to try it again -- this time with the whole family. We were told that we would have to wait for one of the bigger tables to open up to be seated. Mind you, half the place was empty. We asked if we could just sit in one of the empty booths, and we were told "if you really have to" we could. So we bid farewell to Red Lobster and its 84 Health Inspection rating and probably saved ourselves a nasty bout of food poisoning. read more

So disappointing! The food was horrible. I don't know what you people think seafood is like but this ain't it. The shrimp had the constancy of rubber. read more

If I could give no stars I would. The food is terrible and my mom and I got sick. Diarrhea City population 2. Hahaha.... I can laugh now but last night... The $h!t was no laughing matter. Pun intended. Just don't eat here. read more

I haven't eaten at Red Lobster in awhile; and I was highly disappointed. The only good thing about my lunch was the bread and coconut shrimp appetizer. I ordered the sailor's platter and both the fried flounder and shrimp were extremely bland. The garlic shrimp was just okay. The sweet potato soufflé was luke warm and horrible, and I was only able to eat one bite. I was highly dissapointed considering I spent $50 of my hard earned money. The service could have been better considering it wasn't crowed. We waited longer than we should've for our food that wasn't piping hot when we received it. Our waitress even brought our food to the table and then said she made a mistake and took it to another table. I had to tell her that it was our food. read more

Food was wonderful and our server was very friendly and courteous. Very relaxing dining experience.

Food was okay. That's it. Service was bad. Real bad. Never got water with drink order. Appetizers came out right before meal. Long wait. Waitress blamed everything on everyone else but still got the bill wrong and misplaced our credit card. Will never go back. Don't think this Is an occasional experience read more

I called the Trussville, Alabama Store to see about getting reservations for a party of 10 on a Saturday evening. The Manager suggested I send someone to the store 45 min. to an hour early to get on the waiting list because of limited space. Right, like I'm going to ask a person I invited to a surprise birthday dinner, to go 45min-1hr early to sit and wait for us to get in line for a table. Look... I figure if you are that confident of your crowds that you can flip off 10 customers... more power to ya! I'll go spend my cash somewhere else, for this event, and all the rest of them too!!!! read more

I won't be coming back. First the wait for our food was around 45 mins and our salads were small and not very fresh. I ordered the New Orleans salmon and my husband got the Cajun pasta, there was nothing Louisiana about these dishes. Basically they tasted like salmon and fettuccine alfredo. Not only was the pasta bland it was swimming in grease. To top it off, the biscuits were halfway cooked and we usually LOVE the biscuits. Not today. We were very disappointed. read more

Every dish we have tried has been delicious! Servers are generally very attentive. We have received excellent service is the bar area even though it tends to fill up quickly during busier times. The managers go out of their way to make sure the guests enjoy their dining experience. read more

It had been years since I had been to a Red Lobster restaurant until friends suggested we meet at the one located at the Pinnacle Square Shopping Center. My reasoning behind not going was simply that I like hush puppies with my seafood and Red Lobster quit having them on their menu way, way back, opting with cheddar cheese biscuits as everyone knows. I was hesitate about agreeing to meet there but finally gave in. When we were seated and our waitress, Alice, greeted us, I ask if they had started back serving the hush puppies. She told me she didn't believe so but would speak with her manager. When she came back she totally surprised me saying they didn't have them but their manager said he would make some for me. Let me tell you, they were FABULOUS! I had a basket of at least 20 or more, which myself and the other 3 devoured. Alice was perhaps one of the best waitresses/servers I have ever had, and I've dined in restaurants all over the U.S. and in Europe. She was very attentative to our tables needs without being obtrusive. With me the service is the best enhancement to any meal, either making it a great evening or an absolute disaster. Thanks Alice for making ours outstanding! The manager even came out, introduced himself and ask how I enjoyed the hush puppies. That really impressed me, not to mention the fact that he offered to make them especially for me. Now what better could a diner ask for. The four of us will definitely meet here again in the very near future, and most definitely request a table with Alice. You readers should do the same and see exactly what I mean when I say she was fabulous. read more

Bartender customer service lacks very much! Talk so much she charged the wrong order to the wrong card and when we wanted to add she got frustrated and express it to her co workers!!! And she forgot one of my sides. read more

7-19-17 We had a delightful lunch today ,our server was a sweet young girl named Makiah , service was fast and friendly , I had the ADMIRL PLATTER and my wife had a CAT FISH PLATE , both were cooked perfectly , but I had to get a take out box for the key lime pie desert , all good day . read more