The seafood boil addition got our attention. Red Lobster was on our radar to revisit! We are traveling and stopped into this location for dinner. Incredibly clean and well decorated. We were greeted and seated immediately. Our server came right to the table to grab our drink order. She was very kind and returned with drinks and the much adored biscuits quickly! While we were chatting and munching on the biscuits the manager was making rounds in the dining area-he was kind and we enjoyed our chat with him. My daughter got the Mariner's Boil includes a Maine lobster tail, snow crab legs, a dozen shrimp, red potatoes, and corn. She got the Garlic butter flavor. She said it was really good-would order again and ate every single thing in the bag! She was pleasantly surprised to have two lobster tails. I had the fish and chips, hard for me to pass on a good cod and my dinner was super tasty. Their coleslaw and tartar sauce had great flavor also. All in all it was a very nice dinner, we enjoyed our experience, had great service and wonderful food. read more

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Ordered crab legs and baked potato and a side. The crab legs were soft and not God at all. Very disappointing because I use to love this Red lobster read more

We had a very disappointing experience at Red Lobster tonight. We had a 7:30 reservation but were not seated until around 8:00. After ordering, our server let us know the kitchen was backed up and that food would likely take about an hour. We appreciated the heads up. However, our meals didn't arrive until around 9:30, which was still longer than expected. When my wife's seafood boil came out, it was missing all of the shrimp. The server apologized and had replacement shrimp brought out. Unfortunately, the replacement shrimp were cold, and one piece was undercooked. My wife is pregnant, so being served undercooked seafood is a serious concern. I ordered the surf and turf. The steak was undercooked and had a noticeable fishy taste. The lobster was also not good. To the server's credit, he was clearly overwhelmed but remained professional throughout the night and comped my wife's meal because it came out without the shrimp. He was doing his best in what appeared to be a kitchen and management issue. The main problem was food quality and execution. Long delays, missing items, and undercooked seafood are not acceptable, especially when food safety is involved. We will not be returning. read more

Stopped for the all you can eat shrimp before it is gone. Very good waitress and food was good. A couple were overheated & chewy but overall pretty good. read more

Tonight's vibe: immaculate. Keegan (server) and Justin (manager) were top-tier humans operating at full capacity. I requested two waters immediately because my body was running exclusively on dust and vibes, and Keegan just materialized them without hesitation, judgment, or a single follow-up question. Icon behavior. Five stars for hydration awareness alone. Food was great across the board with one very small hiccup. It was handled quickly, kindly, and with the kind of calm competence that makes you feel like everything is under control. Excellent service, great energy, strong management presence, and I left in a significantly better mood than I arrived. Would absolutely return. read more

The Red Lobster, Waco, is in revival mode & me/my husband were impressed! Before the nation wide attempt, to restore customer satisfaction, the Waco R L had been struggling, with lack luster employees, a 20-30 minute wait, when empty tables were visibly available & lack luster entrees. We decided to give them another chance & went to try their Lobster Fest menu. First, we were greeted by a very friendly hostess, who seated us immediately. A friendly, personable waitress, Rhonda, was a joy to have as our table host. We ordered a seafood plate with salmon, a split lobster tail & a grilled skewer on 6 shrimp. The array of fish was served over a bed of rice, with "cooked just right", broccoli, as the side veggie. We shared the meal, opting to order the coconut shrimp appetizer, served with their delicious pineapple cream dip .. we always order more of that dip, to eat with our other fish entrees. ALL of the fish were perfectly prepared & the serving of salmon appeared to be about 8-10 ounces, plenty big to satisfy a big appetite or to the share. Of course, the biscuits were oh-so-good & our entire meal was delicious! The restaurant was clean & comfy, and we were pleased to see more customers coming in, seated immediately & appearing to enjoying their entrees. We urge Wacoans to give their Red Lobster another chance! We feel you will be pleased with their effort to win back customers! read more

The food was not very good at all. Now cheddar biscuits were good I had flounder and cole slaw it was terrible. On line it had senior menu but we got there they didn't have one. And they only had discount for veterans. Will not go back. read more

Uber eats delivery for a late lunch. Four shrimp plate, so I had coconut shrimp, grilled shrimp, shrimp scampi, and something called Walt's special shrimp (or something like that). All very tasty. A lot of shrimp for the price. Also came with broccoli and rice. I added coleslaw, which was "eh," not particularly tasty but not bad. I have an ordered from red lobster in several years, nor have I eaten at the restaurant in several years. I enjoyed the meal. read more

Crab was so dirty green stuff inside & dirty on outside. It wasn't cleaned all sauces was disgusting. The shrimp and the drink was the best thing. It was only about 6 people inside the place and the food took over an hour. Customer service was bad. She didn't bring bread nor did she refill our drinks. I will never return here again. A waste of $70 & I only got 1 platter & two drinks. read more

Red Lobster - Seafood Near Me - Waco, Texas

Salad and dressing in the Asian salad was very good. Chicken was bland and boring. Asked if I could substitute shrimp. Waitress said no, there's not a button for that. Friends catfish was dry and rubbery. Quality of the food doesn't match the price, even at lunch read more

Server was very nice and attentive. Food was great. We were there to celebrate my birthday. The server took or order for drinks and promptly brought them out. She took our order and when we were done with our meal, she brought out a special dessert for me. read more

Went here today and service and food was so good! We had the crab legs and shrimp and it was amazing! The biscuits obviously did not disappoint. Our server Sam did such a great job and the manager even stopped by to make sure our meal was good. I will definitely be back! read more

5 out of 5 Bear Paws Incredible service this time...we went with the lobster tail, salmon and shrimp and it was great. Long Island Ice Tea and Bahama Mama where perfect. read more

Red Lobster - Butter Bay Biscuits - Seafood Near Me - Waco, Texas

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Red Lobster has always been one of my favorites. The last two or three times we stopped at this one I said I wasn't coming back as long as that manager was still there he is awful! Customer service has been terrible but the food was still ok. Today we stopped in after not going for 6 months. Well he is still there customer service is still bad BUT now the food is the worst I have ever seen from any restaurant. I paid $64 for me and my daughter to eat and neither one of us could eat the food my fish was slimy and undercooked her chicken was cooked so long she couldn't cut it. It was without a doubt the worst meal I have ever laid eyes on. I took one bite and it still made me sick. The biscuits were fresh and delicious the cheese sticks were good. The entrees were complete trash! I will never go back there it makes me sick to think about it. read more

Went for dinner for 2 at 6:30 on a Tuesday and there was an hour+ wait time.. the place was empty, there was no bar seating due to no bartender.. the place is obviously falling apart. I can't imagine how bad the kitchen is if the front end is that bad. I would avoid at all costs! read more

I'd recommend not being swayed away over the rest of these reviews! I believe they reformed a bit better since these last reviews, I was pretty skeptical after reading some of the responses at first. I planned on taking my boyfriend out for a casual, but somewhat nicer date night and decided to go for it here. Overall, I was pretty satisfied and very happy with the customer service and food! We had plenty of people come and check on us, the manager, Scott even came by to help us navigate some new technology and told us about some of the promotions they had. Our server was very kind and checked up on us a good amount. She made sure that we made the right decision for the foods so we didn't get anything we weren't expecting. My boyfriend wanted the Maine Lobster Bite, but she warned him that he probably wouldn't be full because it was probably smaller than he expected, so she gave us some more time to think about our meal choices. The food was pretty good. I'm a huge seafood person, and I mean it's Waco, don't expect right out of the ocean fresh kind, but I left with a full belly and no food poisoning so :) I got the unlimited shrimp ($15 on Monday's with two sides!!!), and my boyfriend had a combo with the salmon and two sides, coleslaw and a baked potato. They gave him all of it and broccoli too, not complaining! read more

Service and food has gone down hill. I'm so sad , we used to love to go here for years. I see why they are closing. :(

Although it's been years since I've been to a Red Lobster, I was excited for tonight's dinner. With that being said, I won't be back again. I started off by unwrapping my silverware only to discover two dirty forks and a dirty knife. It instantly killed my vibe, but quite frankly my fault as I keep telling myself to bring my own flatware to restaurants. I then ordered the lobster bisque soup for an appetizer- First, the soup came with a spoon and lo and behold DIRTY! There was a dry piece of food (red) that was blatantly visible so I don't understand why the staff didn't catch this before bringing me the plate. I kindly asked for plastic flatware and they obliged. Second, as I started to lightly sift through my soup, I realized there were no chunks of lobster so my husband asked the waitress if there was any lobster meat in the soup and she said that unfortunately decisions were made to remove actual lobster meat from the soup due to how expensive it is and that it is only "lobster flavored". Quite disappointing seeing as the menu described it as "lobster bisque" not "lobster-flavored bisque". I find that to be quite misleading and as my grandpa said, "tacky". Luckily I immediately handed the soup back to the waitress and the soup was not added to the bill. I ordered the fish and chips for my main entree and it was okay. It's just that nothing that evening exuded freshness. The biscuits were the only item on point. read more

Red Lobster - Fish and Chips - Seafood Near Me - Waco, Texas

We arrived at 12:00. The restaurant was approximately half empty but we still had a 30 minute wait to be seated. Our order was promptly taken and we waited 30 minutes for our food and my husband's order was wrong. We then waited 20 more minutes for his correct, well almost correct, order to arrive. They left off his cold slaw. We have now been waiting 10 minutes for our check. It has been over a year since we have been here and it will be even longer before we return. read more

From past experience I knew this place was bad. My son likes to eat here on his birthday and I also like their food. Tonight we waited 25 minutes to be seated. There were 7 empty tables on our side of the restaurant so I knew they must be short on wait staff again. We had to ask for biscuits three times, three times for vinegar for our fish and the waited 15 minutes to pay our bill because the self check out machine kept dying. When are they going to figure out something is wrong with the way the place is run? Of course I will get their generic response about how sorry they are etc. Find somebody that knows how to run a restaurant or just close the place. read more

The do not clean their seafood. The crab came out with crab leeches all over the legs, and sand in the joints. Pretty unacceptable when you're paying $40 a plate. They did comp my meal but it just sucks I drove 50 minutes to eat Brussel sprouts on a date night with my husband. Would not recommend to anyone. Sat at the bar, the older gentleman that was serving us was great, but the woman was literally talking bad about me less than 15 feet away. Will not recommend to anyone. Don't waste your time or money. They do not care about your experience or your business. I can't believe people still act like this in food service. It is an embarrassment. read more

Red Lobster - Crab leeches - Seafood Near Me - Waco, Texas

Some of the reviews of this place said they got less than good service, but our server was definitely on top of things last night. We were seated promptly, we had our drinks in less than five minutes, and we had our food about 15 minutes after we ordered. Excellent service and good food. The menu hasn't changed in 40 years, but it doesn't really need to. I come here for good seafood and while it's not the fanciest seafood I've ever eaten, for the price, it's a good deal. read more

Horrible service! Food was sub par! Waitress kept disappearing for long periods of time. Took 30 minutes to get drink refills, and only got them after getting up and asking the hostess for help. Shrimp was cold. Steak was way too salty. Salad was awful. We didn't get an apology, were just ignored. Don't waste your money there! Go somewhere else! read more

Over priced tasteless food. Tried baked trout and popcorn shrimp. Have not been here in years but won't go back. Friendly enough staff but restrooms smelled and women room 2 toilets not working? Even the lunch menu was way expensive. Serving's were plentiful but sides limited read more

Just yuk. Haven't been here in a while because the last time we came it wasn't very good. My 16yo wanted something different so we gave it a try. He liked his lobster bisque and mahi mahi. My daughter and I did not like the lobster bisque, the crab in it was fishy. I had the grilled feast and did not care for it. The shrimp did not taste fresh so I gave them to my daughter and she didn't like them either. My scallops were ok but that was after I put lemon on them. The salmon was ok. My husband had the coconut shrimp and he was not happy. To top it off it was a good 45 min from the time we ordered until we got our food. For the price, Red Lobster needs to step up their game. Service, quality and cleanliness. read more

Was with a large party. The food was sub-par (even compared to expectations. The service was even worse. It took over an hour to take our order, then almost as long to get the food and finally ended up waiting for the check for a long time read more

And yet again my family and I attempted to visit your establishment on Father's Day only AGAIN TO EXPERIENCE DISCRIMINATION!!!! We came right at 11 am. to avoid the long waits only to watch other people come in and get seated before us. Since the rudeness is so blatantly bold I will make sure to blast this encounter on every social outlet I can find!!!!!!!! And no we did not stay nor will we ever return! read more

We came here today to try their New Crab Feast but ended up getting the Ultimate Feast instead. (I couldn't resist) Our waitress,(Xandrie) right away, greeted us with a smile and was very polite. Asked us, if we wanted some appetizers and suggested the Panko calamari. Now, to those that knows me, I love calamari. So, I ordered it and I'm glad I did because, it was great. The food and customer service were great at this establishment. Will definitely come back to this place again. read more

We had endless shrimp. It was delish. I can remover when it cost $14. Now it is $21.99 and one side. Had to pay extra for a salad. Waiter was great. The Argentina red shrimp was the best. read more

As always for me, the food was delicious. BUT we didn't receive our whole order. When I called and told them we didn't get our biscuit OR salads, they promised a $10 gift card to make up for it on that Monday. Well, never got it, so no biscuit, no salad and no gift card. Won't be ordering from here again. read more

I haven't eaten at a Red lobster in a year. The quality of the food has gone down hill. Used way to much salt on their shrimp and the batter tasted saltier than the salt lick I give my horses. No one with me enjoyed their meal. Total disappointment in the food now. read more

i have been going to red lobster for 25 years in waco texas. i have had most things on the menu always very good ,the quality of the staff and food is consistancy is great!! my taste verys, verys but the "coconut shrimp and pineapple dip is so good. great!!!. i was in the airforce for a will,and this place is best,in my opinion. i will continue to eat here. curtis banks read more

After two weeks in a row trying to get a table here and failing, we won't be trying again. Last Saturday we went at 5:30 pm and were told an hour + wait time even though the restaurant was only about 20% occupied. This Saturday we went earlier, at 4:30 pm, and we were told it would be at least a 50 minute wait and this time the restaurant was only about 10% occupied at most! This was for a table of 2 plus a baby. Whether a staffing issue or whatever it may be, this is ridiculous and we won't try again. read more

I sat at the bar since I'm here on business and was by myself, the waiter was really sweet, however the food was not the best, the shrimp had a weird taste, the stuffed mushrooms were good, the drink was good, but the rest of the food was not impressive at all. Sorry Red Lobster but I won't be back. read more

If you want seafood in Waco you have two choices... Red Lobster or Long John Silvers. Truth be known, I actually wanted Cathay House for dinner but they are closed on Mondays. I spent a long weekend in Waco and dinner was on the agenda before heading back to Dallas late Monday evening. We had to wait 10-15 minutes for a table of three because they were that far behind in cleaning tables. Once they started to direct us to a table we ended up standing there a few extra for a clean booth as they tried to seat us at a table between two tables full of kids. Um, no. First thing off the bat. I ordered a Boston Iced Tea and was told that they were out of Oranges, which although used as a garnish, squeezing it really completes this drink. We had to wait a few extra minutes for Cheddar Bay Biscuits, but when they came out they were so hot they were falling apart. By far the best biscuits I have had at a Red Loster in a long time. My parents both ordered the Walt's Fried Shrimp. I attempted to order the Maui Luau Shrimp and Salmon, again was told that they were out of Salmon as that was the featured fish the day before for Father's Day. I quickly had to figure out what to order while my parents ordered their meals. I settled on the Honey-Citrus Seafood Grill which was two skewers of jumbo shrimp and a skewer of sea scallops, fire-grilled and brushed with a honey-lemon glaze. Served over wild rice pilaf. Can you say STICKY? Trying to pull those shrimp off of the skewers or trying to remove the shell off of the tail... I had the honey-lemon glaze all over my fingers. So annoying. When it came time to end the meal... Guess What? Yep, they were out of to go boxes too. This was probably a 3.5 star visit based on food and service... but I'm not rounding up when your management is too stupid to buy enough product to successfully get you to your next truck delivery day. Don't blame it on Father's Day... that happens every year... figure it out. read more

Let me start by saying I am a seafood fan and I grew up loving the shrimp dishes from here. About two years ago my wife and I took our in laws or to eat at this location. The food was okay, a little above average but my expectations are never high for a chain. After we finished our meal, we noticed a roach on the booth. My wife was not happy. Complaints were taken to the manager but answered with arguments and finally ended with a $10 gift card. We didn't go back for over 2 years. Flash forward to tonight. We were out close by and had been to BJs recently, we decide to give them another shot. Ordered three lobster tacos, my wife got chicken pasta, and my daughter Mac and cheese. The food was pretty good, and no roaches in sight this time, unfortunately we had to wait over an hour for any food. (Which my toddler was not happy about). When we walked out the door it was an 1 and 45 minutes later. This isn't the first time this happened at a restaurant, but most of the time the wait staff is apologetic and sometimes the manager would come out to apologize... apparently not here though. Now, I'm not the type to expect something free, but an acknowledgement would have been nice. Needless to say we won't be visiting again. read more

I usually don't like Red Lobster, and this restaurant just solidified how I felt. The food I got was not sea food, so I figured it wasn't going to be too hard to get right. The pasta I got was dry, and lumped together (Like it was made hours before and just sat under a heating lamp.) I wasted a ton of money to go here with my husband for our anniversary dinner. I was extremely disappointed that I wasted my money on this crap food. The sea food was well done and taken care of (so that my husband didn't get sick from it I assume.) the shrimp was tender and tasty. So I'm glad that my husband liked his food. Our server seemed extremely new, and was far too chatty. Each time he arrived we had to sit through another story of his. ugh. read more

One star....arrived 5:45 on a Monday. Walk in, see most tables empty, yet two groups waiting to be seated (one group of 3, one of 2....my group had 3). Hostess says 15 minute wait?? So, we sit. She looks around & after ten minutes, seats first group of 3. After 20 minutes, we leave & go across to BJ's, which is much more crowded, & are seated immediately. I don't know if Red Lobster is running out of shrimp, understaffed, or simply doesn't want to fill their tables, but we won't be back. Maybe their new high prices have made it to where they only need to serve a few folks a night to turn a profit? I hope the local franchise owner reads this. read more

Excellent food and service. Ordered the sailors feast. Food was spot on and the waitress very tentative

Terrible service. Got the scallops and they were as hard as a rock and chewy like gum. Terrible food. If you want good fish and lobster go to Austin or Dallas.... read more