I do loved red mango but this red mango i have many complaints for. The yogurt was wonderful the selection was nice and i think the balanced the amount of fruit flavors with "Ice Creamy'' Yogurts great. Everything at that part of the store is great. It's when i get down to the topping bar it gets very bad. I am huge fan of red mango have visited multiple red mangos so i kind of have an idea what to expect and what should be done correctly. First I will start with the strawberries , they were cut HUGE, These are small cups of frozen yogurt they are suppose to be small pieces of strawberries like every other red mango i have seen they are suppose to be a nice square smaller size. These strawberries looked like they were cut three times they are awful someone needs to fix this it is a huge turn off. My next complaint is for the pineapple, Once again every other red mango i have gone to have had very small sized pineapples even smaller then the strawberries that have blended with the yogurt very well. These things were HUGE once again and not only that they still had parts of the brown skin of them. Made me not want to even use them huge turn off and needs to be changed like the other franchised red mangos. Yet another fruit complaint , the kiwi terrible looked like someone cut then twice and that was it they were yet again HUGE! and there were parts of the skin on them. Clearly the owner of managers do not realize that this is for frozen yogurt and not only should there be no skin on them they should be tiny to go well with the yogurt and allow people to have more then one fruit since one piece of this kiwi would be have my cup. Either they need new managers or the owner should look into a different type of business because this is common sense business techniques. My last fruit complaint will be the bananas , i order smoothies from this location on the regular and they are AMAZING all though they are not always the same and some of the employees take a little to long for me but that is understandable since if I was young girl smoothie making would not be my priority in life, the only thing that ticked me off a little is that it seems everyone makes the smoothie different , some of them are way to thick like way to icy and some come out perfect. One male employee who i ordered 4 smoothies from made them very well and then i was there a few mornings later and one of the females made it way to icy and was already separating by the time it was in my hand. But back to the bananas they are never ripe they are always green when they are putting them in my smoothie. Which makes me believe they are using bananas right around the same time they order them , and anyone who likes bananas will know that green ones are very biter and do not taste well. Now on to the customer service , there was a very nice young lady standing by the machines helping out some of the newer customers on what to do and how it all worked which i think is a great idea to have in your store. But I am sorry to say that is the best customer service in the store. I bought 4 yogurts about a week ago and they were to go for my family at home. It was in the evening sometime and i asked for 4 covers and a bag. The girl had the nerve to hand me the covers and a bag! I understand this is a self serve store and I'm all for it but what are employees getting paid for if they can not even put covers on my yogurt or put them in a bag. Now , I could understand a little more if the store was very busy with a line but I was the only customer in the store besides the couple sitting down to eat. Customer service is a key aspect for a store especially in smaller towns in nassau county since stores get spread by word of mouth and customer service is the main turn off. It also seemed that no one in this store knows how to use the register, I have the red mango app and i was told If i wanted to get a physical card to ask them. Not only did the employee not know how to do it , the manager has no idea and was looking at me like I was stupid. The last thing I noticed which is not a bad thing for me is that the girl gave me 6 dollars more change then i was supposed to get. Usually I return the change but this time i did not notice until I was home and I don't think anyone deserves the money in the place except maybe a few employees who are interested in working and not talking to their friends. I'm sorry red mango but I am going to have to give you 1 star. The yogurt is wonderful and tastes great. But the fruit was terrible which is something I can not get over for what I'm paying. The customer service is absolutely terrible and they need more training. Every person in that store needs more training on the register with technology today how easy it is they should be able to do everything with ease. I hope my review is heard as all my friends agree with me, if not I will not return. read more

I used to be a frequent customer of bayside red mango but since this is in my town i have now been a regular. I go to this red mango around 5 times a week switching between yogurt and smoothies. I have to say it is progressively going downhill heading in the wrong direction. First I will say what has stayed the same, that is that the fruit is cut terrible in these huge pieces that i have never seen before. The kiwi still has pieces of the skin on it which i don't know anyone who would eat that at least that is not my fruit of choice.But the rest of the fruit is cut HUGE which is a major turn off and i have read the reviews on here and they seem to agree so at least I am not the only one on this and don't have to explain how they should be cut since that was covered. The other thing which has remained the same is the customer service. The plus side is that there is usually a pleasant young lady by the machines helping newer customers which is great and i have seen some employees come out from behind the counter to help some of the elderly customers who are new to the whole concept which is a huge plus and is the only reason this store is receiving 2 stars since I have not seen any other red mango do this. But that is the only place the customer service is good , the girls are constantly talking look like they are annoyed to ring me up and seem as if there rushing me with an empty store. Also which is the biggest turn off i have ever seen and i don't has been done is history is that the girls will hand you covers and a bag which is crazy i have even seen an older blonde women do this which i would of thought being older they would have known better but I guess not. This needs to be fixed it makes me not want to come back as well as others it is almost embarrassing for us. Overall the yogurt is amazing toppings are always fresh all though the fruit is cut terribly so I will not be having fruit in my fro-yo anymore and the fact the bananas almost always seen unripended but that is understandable. The smoothies are good all thought some employees have not a clue how to make them and make then terrible but I have learned which ones make them right which helps me out. Changes need to be made I already know a few people who will not order from her anymore they are close to losing a regular and many others. So if management sees this please make changes me and other reviewers and customers all feel the same. read more

I am a very picky eater but when I heard about red mango something told me that I should try it. Hear a lot of people in franklin square say it's good! I came in Saturday morning last week and the lady recommended the banana peanut butter protein smoothie since I was interested in the smoothies, it was very good! She was very nice and caring. We had a nice conversation so I can say the staff is very welcoming and nice to customers... I would recommend this red mango to people. It is also very clean which is even better. Will definitely be coming here again in the future! :) read more

What an amazing place to go to join this time for YouTube, smoothies and acai bowls! Along with jucies and Waffles!! The staff is soo friendly. Everyone is wearing masks and gloves. They are even doing curb side pick up if you don't feel safe going inside the store. All you have to do is call. They are also taking online orders and Delivery though door dash, grub hub and Uber eat!! Thank you for being back open!! read more

I love the friendly staff and the precautionary measures being taken here. Despite the pandemic, red mango has taken necessary health measures to keep the staff and customers safe. The food is great and everyone is very cooperative. The store is always kept clean and in great condition and the curbside pickup option is a very safe and efficient option if you dont want to come into the store! read more

If you are in the mood for some savory frozen yogurt, look no farther than Red Mango Franklin Square. I have nothing but positive experiences with this place. The açai bowls are amazing, the workers are friendy and always greet at the door, the smoothies are healthy yet still taste great, and its overall a great place to bring your friends for a nice little get together. read more

I love this red mango! The workers are extremely friendly and helpful. The store is always very clean and the extensive menu offers something for everyone to enjoy! Their acai bowls are better than anywhere else I've tried and I also love the banana peanut butter protein smoothie. Will definitely be stopping in here more often! read more

This was the best frozen yogurt I have ever had! The employee, her name was Emily, was very enthusiastic, particularly when talking about your new tiramisu flavor! The restaurant was very well kept and the staff in general was very kind and welcoming. I will definitely be coming back here again soon!!! read more

5 stars!!! I've been coming here for many years---love Debra & Lisa behind the counter. They know exactly what I want when I come into the store. This is the kind of personal and professional experience you won't get in other stores. Keep it up guys! read more

i absolutely love this location. staff is extremely helpful and friendly. they take all the necessary precautions with COVID and i feel safe when i'm in the store. the store itself is very clean and neat. overall i highly recommend this location. read more

This place has really fallen off compared to its other locations ! It was never the best but it was convenient but now it's neither I'm. It going back everything tastes terrible now ! What a waste of money smh don't go ! read more

Great all around service, all staff wore masks and was very sanitary. Food was also very good and I got my food very quick upon arriving and didn't really have to wait. All around great service from the red mango staff! read more

My family loves Red Mango!!! The staff is always nice. We are so happy that it is reopened. Everyone had masks on and follows all the social guidelines. It is my go to place when I babysit my nieces and nephews. read more

Yogurt is excellent, has probiotics. They let me sample the yogurt, and offered rewards. Extremely pleasant staff and clean store definitely be returning. Curbside pickup is easy and everyone had masks and gloves! read more

Great variety of flavors. The toppings bar was full and looked fresh. The staff was friendly and performing Covid best practices. I would recommend this over ice cream. I had an Açaí Bowl and it was delicious. read more

Red mango is one of the best places to get a frozen treat or a healthy snack. The store is well kept and clean and the treats they serve are both amazingly delicious and healthy! I totally recommend. read more

I have tried their waffles, oatmeal, coffee, juices, smoothies, yogurt, and açaí bowls which have all been amazing. Customer service is great and they're taking precautions because of corona virus. read more

Love this location. The staff is very accommodating and offer suggestions when you are not sure what to get. I have had several custom smoothies made with the suggestion of Debbie and Lisa. read more

This Red Mango has the best yogurt you'll find, great coffee and amazing açaí bowls. Friendly staff and a much better selection of toppings than any other yogurt/ice cream shop around. read more